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  Appendices        

87

Appendix F: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 
encounter with your Avocent product. If an issue should develop, follow the steps below for the 
fastest possible service.

To resolve an issue:

1.

Check the pertinent section of this manual to see if the issue can be resolved by following the 
procedures outlined. 

2.

Check our web site at www.avocent.com/support to search the knowledge base or use the 
online service request.

3.

Call the Avocent Technical Support location nearest you.

Summary of Contents for AutoView 3050

Page 1: ...Installer User Guide AutoView 3050 3100 3200...

Page 2: ...nt This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications O...

Page 3: ...ogo The Power of Being There AutoView Dambrackas Video Compression and OSCAR are registered trademarks of Avocent Corporation or its affiliates in the U S and other countries All other marks are the p...

Page 4: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Power On This symbol indicates the principal on off switch...

Page 5: ...ting the AutoView 3050 3100 3200 Switch Hardware 7 Configuring the AutoView 3050 3100 3200 Switch 8 Setting up the built in web server 8 Connecting to the OBWI through a firewall 9 Verifying the Conne...

Page 6: ...ng Scan mode 33 Viewing and disconnecting user connections 33 Displaying version information 35 Resetting your PS 2 keyboard and mouse 36 Sending a ping request 37 Chapter 4 Web Interface Operations 3...

Page 7: ...justing the view 60 Adjusting color depth 62 Additional video adjustment 62 Target video settings 63 Contrast and brightness 64 Detection thresholds 64 Block Noise Threshold and Pixel Noise Threshold...

Page 8: ...ration 73 Firmware Management 73 Enable Debug Messages 73 Restore Factory Defaults 74 Reset Appliance 74 Exit 74 Appendices 75 Appendix A Flash Upgrades 75 Appendix B Using Serial IQ Modules 77 Append...

Page 9: ...oard Dialog Box 26 Figure 3 10 OSCAR Interface Network Dialog Box 27 Figure 3 11 OSCAR Interface IP Setup Dialog Box 28 Figure 3 12 OSCAR Interface Devices Dialog Box 29 Figure 3 13 OSCAR Interface De...

Page 10: ...Directory Define Groups 54 Figure 5 1 Video Viewer Window Normal Window Mode 59 Figure 5 2 Manual Video Adjust Dialog Box 63 Figure 5 3 Video Viewer Window with Local and Remote Cursors Displayed 65 F...

Page 11: ...Status Flags 20 Table 3 6 Commands to Manage Routine Tasks for Your Target Devices 31 Table 4 1 OBWI Supported Operating Systems and Browsers 39 Table 4 2 Descriptions for Figure 4 1 41 Table 4 3 All...

Page 12: ...x AutoView 3050 3100 3200 Switch Installer User Guide...

Page 13: ...ure 16 ports while the AutoView 3050 switch has 8 ports Reduce cable bulk With server densities continually increasing cable bulk remains a major concern for network administrators The AutoView 3050 3...

Page 14: ...rs NOTE The client connects to the AutoView 3050 3100 3200 switch using an Internet browser Figure 1 1 Example Switch Configuration AutoView 3100 3200 shown Table 1 1 Descriptions for Figure 1 1 Numbe...

Page 15: ...eT network for switches that support it Installation Overview The general procedure for setting up and installing an AutoView 3050 3100 3200 switch is as follows Unpack the switch and verify that all...

Page 16: ...2 1 illustrates a basic configuration for the AutoView 3100 3200 switch using the AutoView 3100 3200 model for the example Descriptions follow in Table 2 1 Figure 2 1 Basic AutoView 3100 3200 Switch C...

Page 17: ...nal items needed One IQ module per target server or serial IQ module per serial device One UTP patch cable per IQ module 4 pair UTP up to 30 meters UTP patch cable s for network connectivity 4 pair UT...

Page 18: ...the total component power ratings do not exceed circuit capabilities Overloaded power sources and extension cords present fire and shock hazards Elevated Ambient Temperature If installed in a closed...

Page 19: ...g plug is an important safety feature Plug the power cord into a grounded earthed outlet that is easily accessible at all times Disconnect the power from the switch by unplugging the power cord from e...

Page 20: ...pin serial connector to the serial port of the device to be connected to your AutoView 3050 3100 3200 switch 2 Attach one end of the UTP patch cable to the RJ 45 connector on the IQ module Connect the...

Page 21: ...itch Firewall Configuration Table 2 2 TCP Ports and Functions for the AutoView 3050 3100 3200 Switch TCP Port Number Function 80 Used for the initial downloading of the Avocent Video Viewer for downlo...

Page 22: ...e the target device status for each port Ethernet connection LEDS The green LED labeled Link illuminates when a valid connection to the network is established at the maximum supported rate and blinks...

Page 23: ...00 switch can be used for remote user control you must set the target mouse speed and turn off acceleration For machines running Microsoft Windows Windows NT 2000 XP Server 2003 use the default PS 2 m...

Page 24: ...12 AutoView 3050 3100 3200 Switch Installer User Guide...

Page 25: ...le You will see an OSCAR interface generated port list by default when you first launch the OSCAR interface The Port column indicates the port to which a target device is connected Selecting a target...

Page 26: ...ters of its name or number If you have set a Screen Delay Time and you press the key sequences before that time has elapsed the OSCAR interface will not display To soft switch to a target device Press...

Page 27: ...int Screen twice to send the Print Screen keystroke to the currently selected IQ module F1 Opens the Help screen for the current dialog box Escape Closes the current dialog box without saving changes...

Page 28: ...n Saver mode and prevents access to that specific console if it is password protected Up Down Arrows Moves the cursor from line to line in lists Right Left Arrows Moves the cursor between columns When...

Page 29: ...em from the Setup dialog box within the OSCAR interface Select the Names button when initially setting up your AutoView 3050 3100 3200 switching system to identify target devices by unique names Selec...

Page 30: ...ain dialog box list sorting option by toggling between numerically by port or EID number and alphabetically by name Change the Screen Delay Time before the OSCAR interface displays after pressing Prin...

Page 31: ...re 3 3 Figure 3 3 OSCAR Interface Menu Dialog Box To choose the display order of target devices 1 Select Name to display target devices alphabetically by name or Select EID to display target devices n...

Page 32: ...to change the flag color opacity display time and location on the desktop Table 3 5 describes each status flag To access the OSCAR interface Flag dialog box 1 If the OSCAR interface is not open press...

Page 33: ...Flag screen shown in Figure 3 5 Figure 3 5 Position Flag b Left click on the title bar and drag to the desired location c Right click to return to the Flag dialog box NOTE Changes made to the flag po...

Page 34: ...es for broadcasting 1 From the Broadcast dialog box select the mouse and or keyboard checkboxes for the target devices that are to receive the Broadcast commands or Press the Up or Down Arrow keys to...

Page 35: ...e within an existing list place your cursor in the line below where you want to insert a new target device and press Insert 4 Type the first few characters of a target device name or port number to sc...

Page 36: ...manage the screen saver inactivity time and test the Screen Saver mode on the local port If OSCAR Authentication has been enabled after the specified Inactivity Time elapses the local port locks and...

Page 37: ...he AutoView 3050 3100 3200 switch sends the US keyboard country code to Sun and USB modules attached to target devices and the code is applied to the target devices when they are powered up or reboote...

Page 38: ...reboot the target devices by power cycling them you must wait 90 seconds before rebooting A soft reboot may be performed without waiting 90 seconds Configuring network settings Use the Network dialog...

Page 39: ...the Ping Response 1 If the OSCAR interface is not open press Print Screen to open the Main dialog box 2 Click Setup Network to open the Network dialog box 3 Select either Enabled or Disabled in the Pi...

Page 40: ...mask and Gateway fields will be ignored 5 If you deselected DHCP in step 4 type the desired information in the IP Address Prefix Netmask and Gateway fields 6 Click OK Assigning device types To access...

Page 41: ...to AutoView 3050 3100 3200 port 6 each target device connected to it would be numbered sequentially The target device using AutoView 3050 3100 3200 port 6 switch port 1 would be 06 01 the target devic...

Page 42: ...nected a target device will not appear in the Names list until it is powered up Once an initial connection has been made it will appear in the Names list even when powered down To access the OSCAR int...

Page 43: ...dule has not been assigned a name the EID is used as the default name To list target devices alphabetically by name Press Alt N or click Name in the Main dialog box Commands Dialog Box Functions From...

Page 44: ...ds to open the Commands dialog box 3 Select the Broadcast Enable checkbox to activate Broadcasting 4 From the user station type the information and perform the mouse movements you wish to broadcast To...

Page 45: ...nterface is not open Scanning will stop at the currently selected target device or From the Commands dialog box deselect the Scan Enable checkbox Viewing and disconnecting user connections You can vie...

Page 46: ...ponding to the user to disconnect The Disconnect dialog box will appear as shown in Figure 3 18 Figure 3 18 OSCAR Interface Disconnect Dialog Box 4 Click OK to disconnect the user and return to the Us...

Page 47: ...For optimum performance keep your firmware current To display version information 1 If the OSCAR interface is not open press Print Screen to open the Main dialog box 2 Click Commands Display Versions...

Page 48: ...establish operation of these peripherals by issuing a Reset command The Reset command sends a hot plug sequence to the target device that causes the mouse and keyboard settings to be sent to the Auto...

Page 49: ...ands dialog box 3 Click Network Ping to open the Ping dialog box shown in Figure 3 22 Figure 3 22 OSCAR Interface Ping Dialog Box 4 Enter the IP address that you want to ping in the IP Address to ping...

Page 50: ...38 AutoView 3050 3100 3200 Switch Installer User Guide...

Page 51: ...he AutoView 3050 3100 3200 switch OBWI supports NOTE Mac OS X requires Firefox 1 5 or later Table 4 1 OBWI Supported Operating Systems and Browsers Operating System Browser Microsoft Internet Explorer...

Page 52: ...To log in to the AutoView 3050 3100 3200 switch OBWI 1 Launch a web browser 2 In the address field of the browser enter the IP address or host name assigned to the AutoView 3050 3100 3200 switch you...

Page 53: ...0 3200 switch OBWI window refresh the display of an AutoView 3050 3100 3200 switch OBWI window print a web page log out of a software session or access the Avocent Technical Support help page The name...

Page 54: ...Create in button to create or specify a folder in which to place the window 3 Click OK to close the Add Favorite dialog box Printing a window All AutoView 3050 3100 3200 switch OBWI OBWI windows cont...

Page 55: ...ick Appliance Appliance Settings Sessions Active to display a list of active KVM sessions 2 Select the checkbox to the left of the session you wish to disconnect and click the Disconnect button Managi...

Page 56: ...des local and login security through administrator defined user accounts By selecting Local Accounts on the side menu bar administrators may add and delete users define user preemption and access leve...

Page 57: ...nt as needed then click Save Preemption levels The preemption level of users determines whether they may disconnect another user s serial or video KVM session with a target device AutoView 3050 3100 3...

Page 58: ...irmware revision for application boot and Video FPGA Appliance Appliance Settings Versions Display a list of the attached IQ module and its status Appliance Appliance Settings Ports IQ modules Display...

Page 59: ...AP Overview page in the OBWI you can configure the LDAP authentication priority and the parameters that define LDAP server connection information LDAP authentication priority In the LDAP Priority sect...

Page 60: ...eld to define an administrator level user that the appliance uses to log into the directory service Once the appliance is authenticated the directory service grants it access to the directory to perfo...

Page 61: ...D Mask field specifies the search criteria for User ID searches of LDAP target devices The format should be in the form name 1 The default value is sAMAccountName 1 which is correct for use with Activ...

Page 62: ...other groups Group Container is used when Query Mode is set to Group Attribute Each group object in turn is assigned members to associate with a particular access level for member objects people appl...

Page 63: ...riority is set to LDAP Disabled on the Overview screen Appliance and Target Device Query Modes One of three different modes can each be used for Query Mode Appliance and Query Mode Target Device Basic...

Page 64: ...is found the user is given User administrator access to the appliance and attached target devices for Query Mode Appliance or to any selected target device for Query Mode Target Device The following...

Page 65: ...attached target devices depending on the group contents when using Query Mode Appliance If a group is found containing the user and target device IDs the user is given access to the selected target de...

Page 66: ...ame identical to the switching system name for querying appliances specified in the Appliance Overview screen of the OBWI or identical to the attached target devices for querying target devices The na...

Page 67: ...ted in step 5 8 Specify the value of any attribute being used to implement the access control attribute For example if you are using info as the attribute in the Access Control Attribute field and usi...

Page 68: ...56 AutoView 3050 3100 3200 Switch Installer User Guide...

Page 69: ...va Resource Engine JRE The JRE is available as a free download from http www sun com for PC users and from http www apple com for Mac users NOTE The AutoView 3050 3100 3200 switch OBWI uses system mem...

Page 70: ...e remainder of the screen The user may view the entire screen by adjusting the resolution on the target device the local computer or both To launch a KVM session from the AutoView 3050 3100 3200 Explo...

Page 71: ...oolbar By default the Single Cursor Mode Refresh Automatic Video Adjust and Align Local Cursor buttons appear on the toolbar For more information see the Changing the toolbar on page 60 and the Using...

Page 72: ...h OBWI is used for the first time any open Video Viewer windows display at a resolution of 1024 x 768 until the user changes the value Each Video Viewer window can be set to a different resolution The...

Page 73: ...supported image scaling resolutions is displayed Change the color depth of the session image To align the mouse cursors Click the Align Local Cursor button in the Video Viewer window toolbar The local...

Page 74: ...t Color and Best Compression or in Grayscale You can specify the color depths of individual ports and channels by selecting the View Color command in a remote session window These settings are saved i...

Page 75: ...The Image Capture Width Pixel Sampling Fine Adjust Image Capture Horizontal Position and Image Capture Vertical Position adjustments affect how the target video is captured and digitized and are seldo...

Page 76: ...hold and Pixel Noise Threshold values You can restore default threshold values by clicking Auto Adjust Video Block Noise Threshold and Pixel Noise Threshold The Block Noise Threshold and Pixel Noise T...

Page 77: ...they may be set differently for each device NOTE If the device does not support the ability to disconnect and reconnect the mouse almost all newer PCs do then the mouse will become disabled and the de...

Page 78: ...and all movements are relative to the target device To select a key for exiting Single Cursor mode 1 Select Tools Session Options from the Video Viewer window menu or Click the Session Options button...

Page 79: ...s dialog box appears 2 Click the Mouse tab 3 To use one of the preconfigured settings check the appropriate radio button or To set custom scaling a Click the Custom radio button to enable the X and Y...

Page 80: ...d it is not necessary to disable mouse acceleration on the target device NOTE You may only use Avocent Mouse Sync when you are using a USB2 IQ module and the target device is running on a Windows or M...

Page 81: ...pecified using the Session Options dialog box When enabled keyboard pass through sends all keystrokes and keystroke combinations except Ctrl Alt Del to the remote server being viewed when the Video Vi...

Page 82: ...apture to File from the Video Viewer window menu or Click the Capture to File button The Save As dialog box appears 2 Enter a filename and choose a location to save the file 3 Click Save to save the d...

Page 83: ...l settings are 9600 bits per second bps 8 bits 1 stop bit no parity and no flow control 2 Turn on each target device and then turn on the AutoView 3050 3100 3200 switch When the AutoView 3050 3100 320...

Page 84: ...nstaller User Guide Figure 6 1 Console Main Menu 2 Once the Console Main menu displays type the number corresponding to Network Configuration and press Enter to access the menu shown in Figure 6 2 Fig...

Page 85: ...s from the Network Configuration menu to finish the configuration of your AutoView 3050 3100 3200 switch with an IP address netmask or prefix length default gateway and ping response 6 Type 0 zero and...

Page 86: ...settings Reset Appliance This menu option allows you to execute a soft reset of the AutoView 3050 3100 3200 switch Exit This menu selection will return you to the ready prompt If the Console menu inte...

Page 87: ...e NOTE You may only update the AutoView 3050 3100 3200 switch firmware using the Console menu interface when using IPv4 mode NOTE If you do not have a TFTP server you can find several shareware and fr...

Page 88: ...avigation bar select Appliance Overview The Appliance Overview window appears 2 Click Tools Upgrade Appliance The Upgrade Firmware File window appears 3 Click Browse to specify the location of the fir...

Page 89: ...ion screen of the IQ module s Terminal Applications menu which enables you to configure your serial IQ module NOTE When any Terminal Applications menu is active pressing Enter saves changes and return...

Page 90: ...ht Grey The default color is White This value cannot be identical to the Normal Text or Background value Screen Size This option allows you to specify the screen s text width size Available values are...

Page 91: ...screen shows the 10 available macros and the associated key sequences if any for each 3 Using the Up Arrow and Down Arrow keys scroll to an available macro number and highlight the listed keystroke se...

Page 92: ...ory buffer If you choose this option a warning screen will appear Press Enter to delete the history buffer or Escape to cancel the action The previous screen will reappear 3 When finished press Ctrl F...

Page 93: ...le some immunity from the infiltration of unwanted interference UTP cable is generally used for networks running at 10 or 100 Mbps CAT 5E enhanced cable has the same characteristics as CAT 5 but is ma...

Page 94: ...far away as possible from potential sources of EMI such as electrical cables transformers and light fixtures Do not tie the cables to electrical conduits or lay the cables on electrical fixtures Alway...

Page 95: ...60 x 700 75 Hz 1024 x 768 75 Hz 1280 x 1024 75 Hz Supported Cabling 4 pair UTP CAT 5 or CAT 6 150 feet 45 meters maximum length Dimensions Form Factor 1 U rack mountable Height x Width x Depth For Aut...

Page 96: ...r supply end and a country dependent plug on the power resource end Ambient Atmospheric Condition Ratings Temperature 32 to 104 degrees Fahrenheit 0 to 40 degrees Celsius operating 4 to 158 degrees Fa...

Page 97: ...links Use the indicated keys in Table E 1 as you would use the advanced keys on a Sun keyboard Table E 1 Sun Key Emulation Sun Key US PS 2 Key to Enable Sun Key Emulation Compose Application 1 Compose...

Page 98: ...are attached to your Sun servers the Han Zen and Katakana Hiragana keys on Japanese Sun USB keyboards and Hangul and Hanja keys on Korean Sun USB keyboards must be accessed using alternate keystrokes...

Page 99: ...ssue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the proced...

Page 100: ...88 AutoView 3050 3100 3200 Switch Installer User Guide...

Page 101: ...5...

Page 102: ...590 640 501E For Technical Support www avocent com support...

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