EX5000 Release 8.2.2 Installation Manual P/N 600-00073-001 Rev 02
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8. Avidyne Technical Support and Service
8.1 Technical Support
Avidyne’s web site contains information that may assist the operator and installer with questions or
problems with their Avidyne product.
Technical support questions may be submitted, 24 hours per day, via the following.
•
Email: [email protected]
•
Fax: 781-402-7599
•
Voice: 1-888-723-7592
•
Internet: www.Avidyne.com
An Avidyne Technical Support Representative will respond as soon as possible. Avidyne business hours
are:
•
Monday through Friday: 8:00 AM to 5:00 PM Eastern Time
Please include the part number, revision number and serial number of the unit in all correspondences.
For problem reporting, please provide as many details associated with the problem as possible.
8.2 Service
Before you return the unit for service, contact Avidyne at 888-723-7592 to obtain a Return
Merchandise Authorization (RMA) number.
Securely pack the unit in the original Avidyne shipping carton, write the RMA number on the outside
of the carton, and return it to the address provided by the Avidyne Customer Service Representative.
Include your name, complete shipping address, daytime telephone number, a complete description of
the problem, the desired return date, and shipping method.
If the original shipping carton or other suitable foam packing is not available, contact Avidyne to
arrange for packaging materials. Avidyne is not responsible for damage due to poorly packaged
