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Avaya one-X Deskphone SIP 9620C Installation Manual Download Page 11

H323 Telephone Installation

Page 11

 

Issue 23e (Friday, February 15, 2019)

IP Office™ Platform 11.0

Comments on this document? [email protected]

IP Office H.323 IP Phones: Installation Requirements

1.7 Licenses

The following licensing rules apply to the support of Avaya H.323 IP phones on a IP Office system.

·

On IP Office Server Edition systems, the user must be configured to a licensed user profile with a user license such
as the 

Basic User

 license. Unlicensed users cannot login to an extension. 

·

An 

Avaya IP Endpoint

 license is required for each Avaya H.323 IP phones. This includes all 1600, 9600, IP DECT,

DECT R4 and Spectralink. 

·

The system will automatically license 12 Avaya IP phones for each IP500 VCM 32 or VCM 64 card installed in
the system without requiring additional licenses to be added to the configuration. 

·

Additional Avaya IP phones are licensed either by the addition of 

Avaya IP Endpoints

 licenses. 

·

By default licenses are consumed by each Avaya IP phone that registers with the IP Office in the order that
they register. The license is released if the phone unregisters. However, it is possible to reserve a license for
particular phones in order to ensure that they phones always obtain a license. This is done through the

Reserve Avaya IP Endpoint Licence

 setting of each IP extension. On system's using WebLM licensing, this

option is fixed to reserve a license. 

·

Avaya IP phones without a license will still be able to register but will be limited to making emergency calls
only (Dial Emergency short code calls). The associated user will be treated as if logged off and the phone  will
display 

"No license available".

 If a license becomes available, it will be assigned to any unlicensed DECT

handsets first and then to any other unlicensed Avaya IP phone in the order that the phones registered. 

Licenses are issued against a unique 

PLDS Host ID

 of the server hosting the license file. For IP500 V2 control units, that

number is the Feature Key number of the System SD card fitted to the system prefixed with 11. 

Summary of Contents for one-X Deskphone SIP 9620C

Page 1: ...Issue 23e Friday February 15 2019 H323 Telephone Installation IP Office Platform 11 0 ...

Page 2: ...3 Loading Software Files onto the System 43 2 4 4 Loading Files onto a 3rd Party Server 44 2 5 User and Extension Creation 44 2 5 1 Default Extension Password 44 2 5 2 Manually Creating Users 45 2 5 3 Manually Creating Extensions 46 2 5 4 Using Auto Creation 47 2 6 Phone Connection 48 2 7 Static Address Installation 50 2 8 Phone Registration 51 2 9 Backup Restore Settings 52 2 9 1 Example File 53 ...

Page 3: ...H323 Telephone Installation Page 3 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com IP Office H 323 IP Phones Chapter 1 ...

Page 4: ...Telephones Application Programmer Interface API Guide 16 600888 Covers the configuration and use of WML and PUSH interfaces with 9600 Series telephones http support avaya com css P8 documents 100165678 DHCP versus Static IP Installation Though static IP installation of H 323 IP phones is possible installation using DHCP is strongly recommended The use of DHCP eases both the installation process an...

Page 5: ...settings and user data has been supported on a range of ports that including those also used for IP Office system administration access In this release the system can be configured to indicate to IP phones that they should use ports 411 and 8411 for their file requests Block Default IP Phone Passcodes Previously it has been possible to register some types of IP phone using default phone passwords ...

Page 6: ...es phones are covered by separate installation documentation H 323 IP Phones Supported Models 802 3af PoE Class PC Port IP Office Core Software Class Idle 1600 Series 1603 2 4 4W 4 2 Q4 2008 1603SW 2 4 4W 1608 2 3 7W 1616 2 2 7W 9600 Series 9620L 1 2 0W 6 0 9620C 2 3 9W 9630G 2 4 6W 9640 2 3 9W 9640G 2 3 9W 9650 2 4 7W 9650C 2 3 7W 9608 1 2 08W 8 0 9611G 1 2 8W 9621G 2 3 49W 9641G 2 3 44W 1 VPNrem...

Page 7: ...stems the IP extension capacity depends on the server type Refer to the IP Office Capacity Guidelines document Call Capacity There are a number of situations where the IP500 V2 system needs to provide a voice compression channel in order for an IP phone to make calls These channels are provided by Voice Compression Modules VCMs installed in the system The number of VCM channels required and how lo...

Page 8: ... the phone will load any bin files it requires if their versions differ from that which the phone already has loaded tar Files Instead of the bin file used by other phones the 9600 Series phones use tar archive files to download multiple files in a single step and then unpack the tar files to load their contents 46xxsettings txt File The last line of the xxupgrade txt file instructs the phone to l...

Page 9: ...nes do not support TFTP The IP Office control unit memory card can be used as the file source IP500 V2 systems can act as the file server for up to 50 phones by using their own memory card IP Office Server Edition systems can also act as the file server for up to 50 phones For larger numbers a separate 3rd party HTTP server should be used Backup Restore Server 1600 Series and 9600 Series phones ca...

Page 10: ...uired during the call See Voice Compression Channels for full details DHCP Server The IP Office Unit can perform this role for all the phones If another DHCP server is used for the network this may be able to do DHCP for the H 323 IP phones see Alternate DHCP Servers Also the IP Office system can be configured to only provide DHCP support to Avaya IP phones Static IP addressing can also be used fo...

Page 11: ...es By default licenses are consumed by each Avaya IP phone that registers with the IP Office in the order that they register The license is released if the phone unregisters However it is possible to reserve a license for particular phones in order to ensure that they phones always obtain a license This is done through the Reserve Avaya IP Endpoint Licence setting of each IP extension On system s ...

Page 12: ...ory of growing and developing a network by integrating products from many vendors makes it necessary to test all the network components for compatibility with VoIP traffic A network assessment should include a determination of the following A network audit to review existing equipment and evaluate its capabilities including its ability to meet both current and planned voice and data needs A determ...

Page 13: ...y the conference chip which is on the IP Office s TDM bus Therefore a voice compression channel is required for each IP device involved in a conference This includes services that use conference resources such as call listen intrusion call recording and silent monitoring Voicemail Services and IP Devices Calls to the IP Office voicemail servers are treated as data calls from the TDM bus Therefore ...

Page 14: ...d selection of the same voice compression header compression and QoS standards throughout all stages of the calls routing The start and end points must be using the same compression methods All intermediate points must support DiffServ QoS Avoid Hubs Hubs introduce echo and congestion points If the customer network requires LAN connections beyond the capacity of the IP Office Unit itself Ethernet ...

Page 15: ... the IP phone The PC s network configuration does not need to be altered from that which it previously used for direct connection to the LAN This port supports 10 100Mbps ethernet connections Phones with a G suffix also support 1000Mbps Gigabit connections For phones without a PC port a separate Gigabit Adapter SAP 700416985 must be used This device splits the data and voice traffic before it reac...

Page 16: ...3SW 2 4 4W 1608 2 3 7W 1616 2 2 7W 9600 Series 9620L 1 2 0W 9620C 2 3 9W 9630G 2 4 6W 9640 2 3 9W 9640G 2 3 9W 9650 2 4 7W 9650C 2 3 7W 9608 1 2 08W 9611G 1 2 8W 9621G 2 3 49W 9641G 2 3 44W These 1603 and 1603SW phones require a separate PoE Splitter unit in order to use PoE Exceeding the Class limit of a PoE port or the total Class support of a PoE switch may cause incorrect operation Note that f...

Page 17: ... file server for IP phones being installed on an IP Office system File Server Description Up to X Phones TFTP Port 69 HTTP Port 80 HTTPS Port 411 IP Office Manager When running IP Office Manager can act as a HTTP TFTP server for file requests from IP phones 5 IP500 V2 Memory Card For IP Office control units fitted with a memory card that card can be used to provided the software files For IP500 V2...

Page 18: ...e firmware files including those used by Avaya IP phones is placed onto the card Testing the File Server You can use a web browser to perform a basic test of the file server For example if using HTTP entering http server_address 46xxsettings txt should display the 46xxsettings txt file If using the IP Office system to auto generate files the settings file includes text indicating that it was autom...

Page 19: ...should request 2 The phone requests a settings file This passes a large number of configuration settings to the phone It may also list additional files that the phone should request such as language files and screen savers 3 The phone requests additional files Any firmware files indicated by the upgrade file Any additional files indicated by the settings file Any additional settings files 4 The ph...

Page 20: ...e sections labeled AUTOGENERATEDSETTINGS Those settings that remain the same for all IP Office systems using the same release of software appear in the section labeled NONAUTOGENERATEDSETTINGS Testing the File Server You can use a web browser to perform a basic test of the file server For example if using HTTP entering http server_address 46xxsettings txt should display the 46xxsettings txt file I...

Page 21: ...ppropriate Avaya administrator s manual for the particular series of phones Function Description Setting File Command Password CRAF T Set the PROCPSWD specified in the auto generated 46xxsettings txt file where X is the password This is useful scenarios such as TLS operation which cannot be enabled on phones with the default PROCPSWD SET PROCPSWD X Administrators Password Set the Vantage phone adm...

Page 22: ...ay occasionally be necessary to add additional values to the auto generated files This can be done using the values entered as NoUser source numbers Since these changes are applied to the values in the auto generated 46xxsettings txt file they are overridden by any setting entered in the 46xxspecials txt file if present There are a number of NoUser source number settings used for remote extensions...

Page 23: ... file server being used by the telephones 5 Restart the phone or phones in order for them to reload their files including downloading the edited settings file 1 17 Control Unit Memory Card The memory card used with IP500 V2 systems can be used to store files including those used by Avaya IP Phones The IP500 V2 control unit requires a System SD card at all times During creation of this card using I...

Page 24: ...g Default Passcodes For IP Office R11 0 and higher the default security settings block the use of default phone passwords such as 0000 for extension registration To disable default passcode blocking 1 Using IP Office Manager access the system s security configuration 2 On the General tab de select Block Default IP Phone Passcodes 3 Save the settings ...

Page 25: ...H323 Telephone Installation Page 25 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com Installation Chapter 2 ...

Page 26: ... The IP Office system can be used for this If the customer want to use their own DHCP server it will require additional configuration 6 Phone File Server Setting If the IP Office system is being used for DHCP it also needs to be configured with the address of the file server Whichever installation method and file server is selected the phone firmware files need to be added to the files available o...

Page 27: ...iated user will be treated as if logged off and the phone will display No license available If a license becomes available it will be assigned to any unlicensed DECT handsets first and then to any other unlicensed Avaya IP phone in the order that the phones registered Licenses are issued against a unique PLDS Host ID of the server hosting the license file For IP500 V2 control units that number is ...

Page 28: ...ng DIffServ QoS System Default Codecs 2 2 1 Enabling the H 323 Gatekeeper Support for H 323 telephones and lines is enabled by default However the settings should be checked To enable the H 323 Gatekeeper 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Select the LAN1 or LAN2 tab depending on which of the system s LAN interfaces you want to use to support H 3...

Page 29: ...an 65535 are used that being the range defined by the Internet Assigned Numbers Authority IANA for dynamic usage To checking the port range 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Select the LAN1 or LAN2 tab depending on which of the system s LAN interfaces you want to use to support H 323 extensions 4 Select the VoIP sub tab 5 Check the Port Number R...

Page 30: ...from phones is done centrally from the system settings To enable phone RTCP quality monitoring 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Select the LAN1 or LAN2 tab depending on which of the system s LAN interfaces you want to use to support H 323 extensions 4 Select the VoIP sub tab 5 Check that the Enable RTCP Monitoring on Port 5005 setting is select...

Page 31: ...ing save the configuration back to the system 2 2 3 3 Setting the Quality Alarm Levels The system can send call quality alarms to the System Status Application It can also send the same alarms to SNMP emails or Syslog destinations For details of how to configure these refer to the IP Office Manager documentation The settings below are used to set the levels which if exceeded cause an alarm to be s...

Page 32: ...H323 Telephone Installation Page 32 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com ...

Page 33: ...ttings should be set to match those expected for voice calls and their associated control signalling To adjust the DiffServ QoS settings 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Select the LAN1 or LAN2 tab depending on which of the system s LAN interfaces you want to use to support H 323 extensions 4 Select the VoIP sub tab 5 Check the DiffServ Setting...

Page 34: ...e the default codec preferences 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Select the VoIP sub tab 4 The Available Codecs list shows which codecs the system supports The codecs in this list which enabled are those that can be used in other configuration forms including the adjacent default selection WARNING Deselecting a codec in this list automatically ...

Page 35: ... phones That option can be used to allow it to be used in conjunction with a separate customer DHCP server This removes the need to configure the customer s DHCP server for IP phone support WARNING Enabling an additional DHCP server in a network can cause connection issues for all devices on the network Ensure that you the user and the user s network administrator all agree upon the correct choice...

Page 36: ...he settings on this tab allow adjustment of the DHCP setting including adding multiple ranges of DHCP numbers that the IP Office system can support Note that address ranges outside those of the IP Office systems own subnet may also require the creation of appropriate IP routes to ensure traffic routing between the subnets Note Changes to the DHCP pools do not require a reboot of the IP Office syst...

Page 37: ... s own menus the SSON it uses can be altered For those phones using the IP Office system for DHCP the SSON numbers that the IP Office supports are set in the IP Office system s configuration The values used by the phones and supported by the IP Office system must match To changing the system s SSON settings 1 Using IP Office Manager retrieve the configuration from the system 2 Select System 3 Sele...

Page 38: ... be used to allow a separate server to provide the binary files for 9608 9611 9621 and 9641 phones whilst the IP Office system provides all other files The IP Office Manager application can also act as a file server for up to 5 phones If the options above are not acceptable or do not match the capacity needs of the system a 3rd party HTTP file server is required The necessary phone firmware files ...

Page 39: ...the configuration as the files server addresses in the DHCP response given to phones HTTP Server IP Address This field is used if the Phone File Server Type is set to Custom It is also used if HTTP Redirection is set to Phone Binaries When used this server address is used for file requests by devices on both LAN1 and LAN2 Therefore the address must be reachable by devices on both LAN If necessary ...

Page 40: ... selected for Phone File Server Type for 9608 9611 9621 and 9641 phones the HTTP Redirection option can be used to send requests for phone binary files to the separate HTTP Server IP Address This allows the IP Office system to supply all files for the phones except the firmware which comes from the separate server 6 The Avaya HTTP Clients Only option can be used to restrict the system to respondin...

Page 41: ...l of dialing prefixes is done by the IP Office system rather than individual phones the use of enhanced dialing rules through the phone settings file is not supported 802 1Q Tagging Unless specifically required for the customer network for IP Office operation it is recommended that SET L2Q 0 is changed to SET L2Q 2 1600 9600 Series Phone Languages In addition to English the 1600 and 9600 phones ca...

Page 42: ... should be used to shutdown the memory card before it is removed from the system For IP Office operation only the phone bin files need to be present on the memory card Other files required by the phones are automatically generated by the system in response to requests from the phones IP500 V2 Control Unit The system s System SD card is used to store the files This is a mandatory card that is prese...

Page 43: ...telephone system and click OK 4 Enter the name and password for the system These are the same as used for configuring the system 5 You may be prompted for which card you want to shutdown Select System and click OK 6 On the back of the control unit check that the LED for the memory card slot is off before removing the memory card 7 Place the card into the PC s memory card slot and examine the conte...

Page 44: ...default extension password 1 Using either IP Office Manager or IP Office Web Manager in offline mode load the system configuration 2 Select System or System Settings System 3 Select VoIP 4 Select VoIP Security 5 In the Extension Default Password section Click on the icon to view hide the current password If required change or remove the password The password can either be blank or between 9 to 13 ...

Page 45: ...n this must be unique This value is used to associate the extension with the user who has the same extension number Phone Password This is the password used to register the phone with the system If not set the matching user s Login Code is used b To add the new extension click OK 3 Save the configuration changes back to the system To select the required codec If the Codec Selection is left set to ...

Page 46: ...e licenses from a WebLM service To switch auto create on off 1 On R11 0 4 0 and higher systems the Default Extension Password must be set before auto creation can be enabled 2 Using IP Office Manager receive the configuration from the system Select System 3 Select the LAN1 or LAN2 tab depending on which of the system s LAN interfaces you want to use to support H 323 extensions 4 Select the VoIP su...

Page 47: ...has been previously installed it will load that file and then display Starting If the phone displays No Ethernet check the connection to the LAN 5 The phone displays DHCP and a timer as it attempts to request an IP address and other information from a DHCP server To switch to static address installation Press whilst DHCP is shown See Static Address Installation 6 After a few seconds DHCP negotiati...

Page 48: ...tems this is the IP address of the IP Office LAN CallSvPort This is the Gatekeeper transport layer port number For Avaya IP phones the value used should be 1719 To accept the current value press or enter a value and then press Router This is the address of the phone s default IP gateway For IP Office this is typically the IP address of the IP Office LAN To accept the current value press or enter a...

Page 49: ...323 gatekeeper For IP Office systems this is the IP address of the IP Office LAN Router This is the address of the phone s default IP gateway For IP Office this is typically the IP address of the IP Office LAN To accept the current value press or enter a value and then press Mask This is the phone s IP Mask also called the subnet mask The mask is used with the IP address to indicate the phone s su...

Page 50: ...owing file loading the phone will request extension information Ext Enter the extension number the phone should use and press Wrong Set Type is displayed if you try to use the extension number of an existing non IP extension Password The password used is as follows If using auto creation for a extension enter the password that was specified when auto create was enabled If not using auto create ent...

Page 51: ...ill continue with its existing settings Specifying the BRURI Value If you are using the IP Office system as the file server it is recommended that you also use it as the backup and restore server This option requires no additional configuration If there is no 46xxsettings txt file on the IP Office system it will auto generate the file when it is requested by a phone and will include its own IP add...

Page 52: ...h ABKNAMEmmm ABKNUMBERmmm These paired entries are used for personal contacts entered into the phone The mmm value in each pair in replace by a 3 digit number starting with 001 The first line of the pair stores the contact name the second line stores the phone number for the contact LANGUSER Display language The language name is stored LOGACTIVE Call log active on 1 or off 0 LOGBRIDGED Log bridged...

Page 53: ...erver Configuration Create a backup folder under the root directory of your Web server Make the folder writable by everyone All backup files will be stored in that directory For example if the backup folder is C Program Files Apache Group Apache2 htdocs backup the 46xxsettings txt file should have a line similar to SET BRURI http www website com backup To configure an Apache server 1 Edit your Web...

Page 54: ...ystem To view registered phones in System Monitor 1 Start System Monitor and connect to the IP Office system 2 Select Status H 323 Phone Status System Monitor can also show how many phones have registered and how many are currently waiting to register The System Print trace filter option must be selected to see these messages The following appears as lines of the form 792ms PRN GRQ from c0a82c15 R...

Page 55: ...r image looks best Non Color Displays Best results are achieved with a single grayscale logo image 2 levels of grayscale are also supported Transparency To invoke a transparent background use a background color of 0 255 0 brightest possible green Replacing the Default System File The default IP Office settings use an image file called 96xxiposs jpg Using the embedded file manager within IP Office ...

Page 56: ... Internet Enabling the Allow Remote Extn option also makes visible the configuration of the RTP Port number Range NAT settings Supported Telephones Currently remote H 323 extension operation is only supported with 9600 Series phones already supported by the IP Office system License Requirements By default only 4 users can be configured for remote H 323 extension usage without needing licenses Addi...

Page 57: ...UN can be used to determine the type of NAT firewall processes being applied to traffic between the IP Office system and the Internet a Select the Network Topology tab Set the STUN Server IP Address to a known STUN server Click OK The Run STUN button should now be enabled Click it and wait while the STUN process is run The results discovered by the process will be indicated by icons next to the fi...

Page 58: ...VPN gateway device The device must support one of the following methods Avaya Gateways Avaya security gateway devices SG and VSU use an Avaya proprietary protocol called CCD Avaya SG Series 4 6 firmware or higher Avaya VSU Series 3 2 firmware or higher Non Avaya Gateways Non Avaya VPN gateways with IKE Extended Authentication Xauth with Pre shared Key PSK Installation notes exist for the items lis...

Page 59: ...IP Office That firmware is tested with the IP Office release for correct operation The firmware is located in a zip file in the folder bin VPN Phone Whilst other VPNremote firmware releases may be made available by Avaya for download those firmware release may not have been specifically tested with IP Office Configuring the IP Phone for VPNremote In addition a VPN Phone Allowed checkbox option is ...

Page 60: ...ore easier to maintain L2 QoS when using a VLAN The table below shows the three ways in which VLAN can be deployed with an Ethernet Switch The first two methods require only elementary configuration and since this document assumes both PC and IP Phones share the same Ethernet port the focus will be the third method overlapping Type Description Advantages Disadvantages No VLAN Both Voice and Data o...

Page 61: ...ts existing IP address and makes a new DHCP request using the newly supplied VLAN ID If the IP Phone does not get a new VLAN ID it will continue with the settings provided in the original DHCP reply A VLAN ID can also be passed to a phone through the settings file that it loads Again the IP phone will release all its existing IP parameters and then make a new DHCP request using the newly supplied ...

Page 62: ...itch For the purpose of this example VLAN 100 is used for voice traffic and VLAN 101 is used for data traffic The LAN1 interface of the IP Office control unit resides on the voice VLAN while the LAN2 interface resides in the data VLAN Communication between the voice and data VLANs is facilitated by the IP Office control unit s router function HP Switch Configuration Shown below are the web and CLI...

Page 63: ...he table below summaries the HP configuration for ports and VLANs Port VLAN 100 Voice VLAN 101 Data Description 3 Tagged Untagged This port was added to both VLAN 100 and VLAN 101 Note When adding port 3 to VLAN 100 the Mode option must be tagged but it must be untagged when adding to VLAN 101 5 Untagged This port is included only in VLAN 100 and not included in VLAN 101 The Mode option must be se...

Page 64: ...figuration Shown below is the IP configuration of the PC1 no option in support of 802 1p or 802 1q is enabled on the PC Option Value IP Address 192 168 43 22 IP Mask 255 255 255 0 Router 192 168 43 1 Summary From the port on which the PC and IP phone reside you can receive two types of Ethernet frame i e sent from Phone or PC 1 Tagged packets are sent by IP Phone 2 Untagged packets are sent by PC ...

Page 65: ...H323 Telephone Installation Page 65 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com Static Administration Options Chapter 3 ...

Page 66: ...he configuration and use of WML and PUSH interfaces with 9600 Series telephones http support avaya com css P8 documents 100165678 Using Static Administration Options The method used to access static administration depends on the type of phone Many of the static administration features are accessed using key sequences that begin by pressing either MUTE or HOLD In recent firmware releases preference...

Page 67: ...server 1 Add a SET PROCPSWD entry to the 46xxsettings txt file followed by the password that should be used 2 Cause the telephones to reboot in order to reload the settings files and use the new setting If the telephones are using the IP Office auto generated settings 1 Receive the IP Office configuration and locate the NoUser user 2 In the Source Numbers tab add SET_46xx_PROCPSWD followed by the ...

Page 68: ...1 or 0 to enable or disable the hub interface respectively To continue press IR This is the infrared IR port located on the front of some H 323 IP phones Press 1 or 0 to enable or disable the hub interface respectively To continue press 2 If you changed the setting Save new values is displayed To end the procedure or save the new values press If you press New values being saved is displayed and th...

Page 69: ...d on all phone types Phone SN Shows the phone s Serial Number PWB SN Shows the phone s Printed Wiring Board Serial Number PWB comcode Shows the PWB s comcode MAC address Shows the phone s MAC address as paired hexadecimal numbers L2 tagging Indicates whether L2 tagging is on off or set to auto VLAN ID The VLAN ID used for the phone The default is 0 IP address The IP address assigned to the phone S...

Page 70: ...s the group value set on the phone Group values can be used to control which options both firmware and settings a phone downloads Protocol Display Default Application File Shows the name of the phone application file in the phone s memory These are values from within the boot file loaded and not the actual file name Ethernet Shows the speed of the detected LAN connection Boot File Shows the boot f...

Page 71: ...he following sequence MUTE password 2 Scroll the menu to Test 3 Press Test again to confirm the action 3 5 Resetting a Phone Resetting a phone resets all the system values and most of the system initialization values The procedure does not affect user specified data and settings e g Contact data Options settings login extension or password etc To remove all such data refer to Clearing a Phone 1600...

Page 72: ... press the following sequence MUTE password 2 Scroll the menu and select Clear 3 Press Clear again to confirm the action The phone settings are cleared and the phone restarts 3 7 Site Specific Option Number The Site Specific Option Number SSON is used by IP phones to request information from a DHCP server that is specific to the phones and not to other IP devices being supported by the DHCP server...

Page 73: ...H323 Telephone Installation Page 73 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com Restart Scenarios Chapter 4 ...

Page 74: ...indicated is the LAN interface speed for both the phone and any attached PC 5 DHCP is displayed whilst the phone obtains an IP address and other information from the LAN s DHCP server The number of elapsed seconds is incremented until DHCP successfully completes If the phone has been setup using static addressing by pressing when DHCP is shown it will skip DHCP and use the static address settings ...

Page 75: ...y is erased in preparation for rewriting the code The percentage of memory erased and number of elapsed seconds are also shown 8 Updating is displayed whilst the boot code is rewritten The phone also displays the percentage of boot code rewritten and the number of elapsed seconds 9 When the new boot code has been successfully written into the flash memory the phone resets so that the status of the...

Page 76: ... is started The phone requests the extension number it should use and the password By default the phone displays the last extension number it used To accept press Whilst a password request is shown password verification is not performed except if the user changes the extension number The password is checked against is the extension s Phone Password stored in IP Office Manager If a Phone Password h...

Page 77: ...H323 Telephone Installation Page 77 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com Alternate DHCP Server Setup Chapter 5 ...

Page 78: ...as the DHCP server for IP phone installation The principles of defining a scope are applicable to most DHCP servers You will need the following information from the customer s network manager The IP address range and subnet mask the H 323 IP phones should use The IP Gateway address The DNS domain name DNS server address and the WINS server address The DHCP lease time The IP address of the IP Offic...

Page 79: ...d the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can be reached Once assigned an IP address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected The 1600 Series IP Telephone customizable parameter DHCPSTD allows an administrator to s...

Page 80: ...do this either by entering a range e g 200 200 200 5 to 200 200 200 7 and clicking Add or by entering a single address and clicking Add Note You should exclude the IP Office from this range as the DHCP Options in the IP Office should be disabled This is only a recommendation You can also accomplish this by leaving available addresses outside of the scopes range 8 Click Next 9 You can now set the l...

Page 81: ...eeper Callserver address Normally this is the IP Office Unit s LAN1 address You can enter several IP addresses separating each by a comma with no space This allows specification of a fallback H 323 gatekeeper Note The phones will wait three 3 minutes before switching to the fallback and will not switch back when the first server recovers until the phone is rebooted MCPORT the RAS port address for ...

Page 82: ...aya com 5 5 Activating the Scope The scope can be manually activated by right clicking on the scope select All Tasks and select Activate The activation is immediate You should now be able to start installing H 323 IP phones using DHCP If Manager is being used as the HTTP or TFTP server ensure that it is running on the specified PC ...

Page 83: ...H323 Telephone Installation Page 83 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com SRTP Support Chapter 6 ...

Page 84: ...ich it is not required The exception to the above is SIP lines for which SRTP is disabled by default This is due to the low number of SIP line providers who currently support SRTP However SIP lines can be configured to also match the system level settings if required To enabled system level SRTP 1 Receive the configuration from the system 2 Click System and select the VoIP Security tab 3 For Media...

Page 85: ...gotiate direct media between the call ends When SRTP is involved addition to checking for matching VoIP criteria for example matching codec support the system also checks for matching Media Security and media security advanced settings SRTP flags and crypto suites Any incompatibility prohibits the call using direct media Calls between call legs set to different Media Security levels Disabled Best ...

Page 86: ...H323 Telephone Installation Page 86 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com TLS Support Chapter 7 ...

Page 87: ...rt 8411 File server need same certificate If remote and also using SRTP the telephone uses port 8443 for backup restore 7 1 Changing the CRAFT Password TLS operation cannot be enabled if the telephones are using the default CRAFT process password The password can be changed as follows If the telephones are downloading a 46xxsettings txt file from a file server 1 Add a SET PROCPSWD entry to the 46x...

Page 88: ...and load when starting When the IP Office receives a request for a certificate it searches its trusted certificate store If bytes 13 16 of the Public key of the root CA match the xxxxxxxx of the filename in the request then IP Office provides the root CA as an auto generated file named Root CA xxxxxxxx pem For systems using auto generated files the settings are added automatically For other instal...

Page 89: ... Refuse connections from telephones not configured for TLS Note that when this option is selected the Remote Call Signalling Port is fixed to 1300 5 Click OK and 6 Save the configuration changes and allow the system to reboot 7 4 Enabling TLS on the Telephone The TLS setting for the telephone is accessed through its Debug menu Note When existing telephones upgrade to TLS capable firmware the H 323...

Page 90: ...m Status Application The Extensions details indicate the Layer 4 Protocol being used by the extension connection TLS is shown when TLS is used System Monitor Within monitor select Status H323 Phone Status The Transport column shows TLS for extensions using TLS for their connection Within monitor traces H323 RAS Tx and Rx records indicate whether they are using TLS Similarly H323 CS and RAS records...

Page 91: ...H323 Telephone Installation Page 91 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com Document History Chapter 8 ...

Page 92: ...t History Date Issue Change Summary 28th March 2018 23a Updates for IP Office Release 11 0 See What s New 30th April 2018 23b Minor typo corrections 9th October 2018 23c HTML output font corrections 23rd January 2019 23d Correct mentions of 96x0 96x1 15th Febraury 2019 23e Update for 11 0 4 0 Default extension password required for auto creation 5 ...

Page 93: ...OU DO NOT HAVE SUCH AUTHORITY OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE YOUR USE OF THE HOSTED SERVICE SHALL BE LIMITED BY THE NUMBER AND TYPE OF LICENSES PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED SERVICE PROVIDED HOWEVER THAT FOR CERTAIN HOSTED SERVICES IF APPLICABLE YOU MAY HAVE THE ...

Page 94: ...duct is deployed on a virtual machine Each product has its own ordering code and license types Note that each Instance of a product must be separately licensed and ordered For example if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products then two products of that type must be ordered Third Party Components Third Party Components mean cer...

Page 95: ...eed technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website https support avaya com or such successor site as designated by Avaya Security Vulnerabilities Information about Avaya s security support policies can be found in the Security Poli...

Page 96: ...CD 17 58 CD DVD 58 Cisco Configuring 58 Cisco Adaptive Security Device Manager 58 Cisco Catalyst 16 Cisco PIX 500 Series Security Appliances 58 Cisco PIX Security Appliance Configuring 58 Cisco VPN 300 Series Concentrators 58 CLI configuration 60 cmd 54 codecs 13 Compact Flash 23 Concentrator 58 configuring 58 3rd party 9 Application Notes 58 Cisco 58 File Source 23 VPNremote 58 Connect 10 13 14 1...

Page 97: ...58 J J8164A Configuration Editor 60 JRE 58 Juniper Networks Integrated Security Gateway 58 NetScreen 58 K Kentrox Q2300 VPN Router 58 L L2 60 L2 QOS 60 L2Q 60 L2QVLAN 60 LAN 10 14 15 16 47 58 60 68 69 74 78 LAN Cables 10 15 16 47 LAN Socket 10 68 LED 16 71 Licence Keys 10 Listing Registered 54 Loading 74 75 M MAC 58 69 MAC Address 58 69 Maintenance Manual 4 Manager application 9 17 26 41 48 Manage...

Page 98: ...Number 69 Settings Auto generation 20 Editing the settings file 23 Setup 44 60 71 74 SG 58 Site Specific Settings 41 Small Installation 9 Small Office Edition 13 SMBLIC 58 Spare Wire 16 Speaker Mute LED 71 SSON 72 static address 4 17 26 47 48 66 69 74 Static Administration Options 66 Static IP 4 10 26 subnet mask 48 78 support avaya com 58 SV 4 SW 15 Sysmon 54 System Overview 60 T Tag 60 TFTP 17 T...

Page 99: ...H323 Telephone Installation Page 99 Issue 23e Friday February 15 2019 IP Office Platform 11 0 Comments on this document infodev avaya com 2019 Avaya Inc All rights reserved Template 30th May 2018 ...

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