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Chapter 6: Handling outgoing calls

Making a call by using the manual dial mode

About this task

In a manual dial mode, you can edit the dialed input and initiate a call using the current dialed

string. When you initiate a call, there is no dial tone, and no time out for completing the dialed

string.

• Do one of the following:

- Lift the handset.

- Press 

Speaker

.

- Press 

Headset

.

• Dial the number, and press the 

Call

 soft key or 

OK

 button.

Or

• Just dial the number, and press the 

Call

 soft key or 

OK

 button.

If your system administrator has enabled the digit mapping feature the phone can
automatically correct wrongly dialed numbers or prevent you from dialing certain numbers.

Related links

Setting the dialing mode

 on page 105

Making a call by using the auto-dial mode

About this task

In an auto-dial mode, when you initiate a call by off-hook, you hear a dial tone until you press any

digit from the dial pad. You can edit a partially entered dialed input after initiating a call. You hear a

DTMF feedback tone for the digits pressed on the dial pad. The phone automatically places the

call when it detects that the dialing string is complete or when there is a time out.

To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone

places the call.

December 2021

Using Avaya J139 SIP IP Phone in Open SIP

32

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Summary of Contents for J139

Page 1: ...Using Avaya J139 SIP IP Phone in Open SIP Release 4 0 10 Issue 3 December 2021 ...

Page 2: ...TTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY ...

Page 3: ...CTLY FROM THE THIRD PARTY SUPPLIER AN AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS AT THE AVAYA CHANNEL PARTNER S EXPENSE DIRECTLY ...

Page 4: ...he instruction manual Denan Power Cord Statement Danger Please be careful of the following while installing the equipment Please only use the connecting cables power cord and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used w...

Page 5: ... Limited Power Source power supplies specified for this product Ensure that you Do not operate the device near water Do not use the device during a lightning storm Do not report a gas leak while in the vicinity of the leak For Accessory Power Supply in Avaya J100 Series IP Phones Use Only Limited Power Supply Phihong Technology Co Ltd Model PSAC12R 050 Output 5VDC 2 4A Trademarks The trademarks lo...

Page 6: ...ine keys 27 Main menu 27 General phone icons 28 Chapter 5 Handling incoming calls 30 Answering a call 30 Answering a call when on another call 30 Ignoring a call 31 Declining a call 31 Chapter 6 Handling outgoing calls 32 Making a call by using the manual dial mode 32 Making a call by using the auto dial mode 32 Redialing a number 33 Making a call by using speed dial 33 Making a call from the loca...

Page 7: ...Call log 47 Making a call from Recents 47 Viewing the Recents details 47 Deleting a call record from Recents 48 Clearing the Recents list 49 Chapter 10 Conference calls 50 Adding a person to an active call 50 Adding a person on hold to a conference call 50 Putting a conference call on hold and resuming a call 51 Chapter 11 Do not disturb and Call forward 52 Do not disturb 52 Activating and deactiv...

Page 8: ...where Alerting 68 BroadWorks Mobility 68 Enabling and disabling BroadWorks Mobility alerting 69 Configuring BroadWorks Mobility 69 Editing Mobile identity alerting 70 BroadWorks Anywhere and Mobility icons 72 Call Park 73 Call Park icons 73 Call park notifications 74 Customizing parked call notification 74 Parking a call 75 Parking a call to a call park group 76 Unparking a call 76 Dynamic Park an...

Page 9: ...LF call 93 Chapter 15 Shared call appearance 95 SCA icons and visual LED indication 96 Joining a call in a shared line 97 Putting a call on private hold and resuming a call 97 Customizing ringtones for the SCA extension 98 Customizing SCA lines 99 Customizing incoming call alerts for shared lines 99 Viewing SCA configuration 100 Chapter 16 Simultaneous Ring Personal 102 Accessing Simultaneous Ring...

Page 10: ...on clicks on and off 118 Turning error tones on and off 119 Enabling wireless headset bidirectional signaling 119 Configuring hearing aid compatibility 119 Setting a headset profile 120 Setting headset mic level 121 Setting a personalized ringtone 122 Sidetone of your handset or headset 122 Display 123 Changing the screen saver 123 Setting the screen saver details 123 Setting the backlight timer 1...

Page 11: ...erver type 133 Checking the status of the Avaya Spaces application 133 Chapter 20 Resources 135 Documentation 135 Finding documents on the Avaya Support website 135 Avaya Documentation Center navigation 135 Viewing Avaya Mentor videos 137 Support 137 Contents December 2021 Using Avaya J139 SIP IP Phone in Open SIP 11 Comments on this document infodev avaya com ...

Page 12: ...vaya J139 IP Phone features in an Open SIP environment This document is intended for people who want to learn how to use Avaya J139 IP Phone features and capabilities December 2021 Using Avaya J139 SIP IP Phone in Open SIP 12 Comments on this document infodev avaya com ...

Page 13: ...nd Gigabit Ethernet 10 100 1000 Mbps interface PoE Class 1 supports 802 3az optional AC to 5V adapter Wideband audio in the handset headset and handsfree Full duplex speakerphone Ergonomic hearing aid compatible handset supports TTD acoustic coupler Rich classic alternate ringtones Four call appearances Four soft keys Hard buttons for phone Contacts Recents Navigation cluster Headset Speaker Volum...

Page 14: ... LED buttons for phone Messages Recents Headset Speaker Mute Avaya J139 phones overview December 2021 Using Avaya J139 SIP IP Phone in Open SIP 14 Comments on this document infodev avaya com ...

Page 15: ...Physical layout of a J139 IP Phone Phone overview December 2021 Using Avaya J139 SIP IP Phone in Open SIP 15 Comments on this document infodev avaya com ...

Page 16: ... and enabled features Red and green light phone is off hook 4 Softkeys Used to select the corresponding label of context specific actions 5 7 Navigation cluster Used to navigate on the Phone screen Up and Down arrow keys to scroll up and down Right and Left arrow keys to move cursor in the text input field and to toggle values in the selection fields OK button to select the action assigned to the ...

Page 17: ...lays the entries in your Contacts list 10 Recents Displays call history list Connection jacks for J139 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone The image schematically describes which device to connect to which jack Phone overview December 2021 Using Avaya J139 SIP IP Phone in Open SIP 17 Comments on this document infod...

Page 18: ...ork port To connect the Ethernet cable 3 PC port To connect the computer 4 Headset Jack To connect the headset 5 Handset Jack To connect the handset Avaya J139 phones overview December 2021 Using Avaya J139 SIP IP Phone in Open SIP 18 Comments on this document infodev avaya com ...

Page 19: ...Call Transfer Yes Automatic Call Back No Bridge Call Appearance No Call Forward Yes Call Park Unpark Yes Call Pickup Yes Contact Center CC Elite No Contacts Yes Conference calls Yes Conference List Roster No Dial Intercom Yes Dial mode Yes Display Presence No Do Not Disturb Yes EC500 No EHS Headset Control Yes Enhanced Call Forward Yes Exclusion Yes Emergency dialing when user not logged in Yes Gu...

Page 20: ...C Yes Presence Yes Call Priority Yes Redial from list Yes Shared Control Yes Speed Dial Yes Team Button Yes Whisper Page Yes Avaya J139 phones overview December 2021 Using Avaya J139 SIP IP Phone in Open SIP 20 Comments on this document infodev avaya com ...

Page 21: ... receives the provisioning server address the phone continues to boot and not prompt you for the provisioning server address If the connection to Device Enrollment Services is successful and the phone does not receive the provisioning server address from Device Enrollment Services the phone prompts you for a Numeric Enrollment code Contact your administrator for a numeric enrollment code When you ...

Page 22: ...s the default value of 0 5 Press Save The phone continues the boot process and connects to the provisioning server Identifying the device type during phone boot up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot up This feature is supported from the phone software version 4 0 3 and later Procedure 1 Set up the phone hardware 2 Plug the Ethernet cab...

Page 23: ...not log you out you can still receive all calls and make calls to emergency numbers To lock the phone press Main menu and select Applications Lock Unlocking your phone About this task You can unlock your phone using a PIN or a password Depending on the configuration made by your administrator the phone screen displays the field for entering either a PIN or a password A PIN is a digit only value wh...

Page 24: ...e phone temporarily blocks you from attempting to unlock the phone for a period that your administrator specifies To unlock the phone press Unlock and enter the PIN or password Getting started December 2021 Using Avaya J139 SIP IP Phone in Open SIP 24 Comments on this document infodev avaya com ...

Page 25: ... Description Left Arrow and Right Arrow Use these keys in Text input fields to move the cursor position Selection fields to toggle field values and select options in lists and menus Half width displays to move the selection left or right Scrolling between pages when navigating the phone screen provided that page scrolling mode is switched on by your administrator The directional keys are context s...

Page 26: ...xt box in grey italic font The interface replaces the hint text with the actual text that you enter The interface displays the hint text again when you clear the entered text The interface does not display the hint text if the field contains a value Text truncation When the space in the input area cannot display the full current value the user interface truncates the text The interface truncates t...

Page 27: ...es not accept user input even if the line is already selected For example when you press a line key in Contacts the interface initiates a call to the contact because the first soft key represents the Call key Main menu The following table lists the Main menu icons used in Avaya J139 IP Phone Icons Name Description Features To access administrator activated features Applications To access phone app...

Page 28: ... is active Conference is on hold Use the Right or Left navigation arrow to see more pages screens options Scroll left for other options Scroll right for other options Indicates that the phone is not connected to the Session Manager and is operating in Failover mode Some features might not be available or work incorrectly If the appearance line displays this icon it indicates that the phone has enc...

Page 29: ...he call is being recorded for SLA Mon Indicates that the audio of this call is secure Indicates that the audio alert for incoming calls is off Indicates that you have missed a call The number in the icon indicates the number of missed calls Indicates that you have missed a call The in the icon indicates that the number of missed calls are more than 9 Autodialing feature Toll call Toll free call Ge...

Page 30: ...th the beacon LED and line key LED start flashing Procedure Do one of the following Lift the handset Press Speaker Press OK button Press the Answer soft key Press Headset Answering a call when on another call About this task You can receive a call on a secondary call appearance only if the call appearance is free Procedure Press one of the following The Answer soft key OK Button The phone puts the...

Page 31: ...g on the Call decline policy set by your administrator Contact your administrator to enable this feature for your extension and also to know about the Call decline policy This feature is available on BroadSoft and Asterisk environments You can also decline a call for the following active features Shared call appearance BroadWorks Anywhere BroadWorks Mobility Before you begin Ensure that the admini...

Page 32: ... correct wrongly dialed numbers or prevent you from dialing certain numbers Related links Setting the dialing mode on page 105 Making a call by using the auto dial mode About this task In an auto dial mode when you initiate a call by off hook you hear a dial tone until you press any digit from the dial pad You can edit a partially entered dialed input after initiating a call You hear a DTMF feedba...

Page 33: ...e dials the most recently dialed number 2 Optional To see the list of dialed numbers a Scroll to the number you want to redial b Press Call Making a call by using speed dial Before you begin Ensure you have speed dial numbers assigned to your contacts Procedure Press and hold the dial pad key assigned to the number you want to call Related links Assigning speed dial entries on page 107 Redialing a...

Page 34: ...y be able to search and call contacts from other remote contacts lists or directories Procedure 1 Press Contacts 2 Press Search 3 Enter the digits on the dial pad that correspond to the name of the person you want to call For example press 76484 to search for someone whose name is Smith 4 Press Search again The phone displays the contact saved in the corporate database 5 Press Call Making an inter...

Page 35: ... emergency numbers by using the dial pad in the following cases The Emerg soft key is unavailable The Emerg soft key is available but you want to dial an emergency number that is not set by the system administrator For more information on IP Office see IP Office documents in https support avaya com Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your adminis...

Page 36: ...e button and you can hear the caller but the caller cannot hear you When the mute feature is active for a while and if you talk the phone plays an audio mute alert notification with a flickering mute icon on the top bar of the phone screen Initially the phone notifies with an audio and visual alert followed by only the visual alert if you continue talking on an active mute until you unmute the cal...

Page 37: ...period of time with no action on user side The phone sends alerts in the following cases If you take the handset off the hook and do not dial any digits for a set period of time and then do not end the failed session If you take the handset off the hook dial an incomplete or invalid phone or extension number and do not end the failed session after a set period of time When the phone dials the off ...

Page 38: ...o Applications and press Select b Scroll to Contacts and press Select 3 Do one of the following If your Contacts list is empty press New If your Contacts list is not empty press More New 4 Use the dial pad to enter the contact s first and last name in the corresponding fields Press the number key that corresponds to the letter or number that you want to enter If the characters are on the same key ...

Page 39: ...he required number and press Contact 3 In the First name and Last name fields type the relevant information 4 Press Save Editing a contact Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Select the contact 4 Press Details Edit 5 Scroll to the field to edit 6 Use the dial pad and s...

Page 40: ...st name of the contact on the dial pad Result The phone displays all the contacts whose first or last name begins with the letter associated with the pressed key Viewing local contact details About this task You can call edit or delete a contact from the Details window Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b S...

Page 41: ... the name of the contact The phone displays the contact according to your input 4 For a contact in the Enterprise or Group directory do the following a Press Search b Use the dial pad to enter the name and press Search again 5 Optional To add the contact to the local Contacts list press Contact Combining contacts About this task Use this procedure to merge the phone number of the current contact w...

Page 42: ...e following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Select the contact to delete 4 Press Details More Delete 5 Press one of the following Delete To delete the contact Cancel To cancel the action Creating a local Сontacts group Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Sc...

Page 43: ...epeat Steps 4 and 5 Related links Adding a new contact on page 38 Removing a contact from the local group Before you begin Ensure that you have at least one user added to your Contacts list group Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Press More 4 Press Groups 5 Scroll to...

Page 44: ...weight Directory Access Protocol LDAP directories An LDAP directory option appears at the top of the Contacts application list You can also select an LDAP directory as your contact search source This selection disables other search sources When LDAP directory is an active search source if you select another search source this selection disables LDAP directory search You can enter multiple search k...

Page 45: ...now your contact search source Other sources are disabled The phone displays the following message LDAP selected other search sources disabled 5 Press Save Searching LDAP contacts About this task You can search the LDAP directory using the Contacts application on your phone and specify the LDAP directory as a search source Alternatively the user can open the LDAP directory application and refine t...

Page 46: ...or a comma into the Search field and press Search The phone displays the list of matches If no matches are found in the LDAP directory the phone displays the following message No match found If more than 20 matches are found in the LDAP directory the phone displays the following message We found too many matches Select from the list or press Back to refine your search 7 Optional Press Details to v...

Page 47: ... the software of your phone to a version earlier than 4 0 3 you will lose the call log details Making a call from Recents Procedure 1 Press Recents 2 Use the Up and Down Arrow keys to select the contact that you want to call 3 Press Call Viewing the Recents details About this task In the Recents screen depending upon the call type you can view the following details of each call Incoming call icon ...

Page 48: ...leting a call record from Recents Procedure 1 Press Recents 2 Optional To navigate through Main menu scroll to the following a Applications and press Select b Recents and press Select 3 Select a number that you want to delete 4 Press Details 5 Press Delete 6 Select one of the following when the phone prompts for confirmation Delete To delete the entry The phone deletes the number from the call his...

Page 49: ...nd press Select b Recents and press Select 3 Press Delete 4 Select one of the following when the phone prompts for confirmation Delete To delete all entries Cancel To cancel and return to the previous menu Clearing the Recents list December 2021 Using Avaya J139 SIP IP Phone in Open SIP 49 Comments on this document infodev avaya com ...

Page 50: ...r the Recents list 3 When the third participant answers the call press the Join soft key 4 To add another person press Add and repeat Steps 2 and 3 Adding a person on hold to a conference call About this task You can add a held call to a conference call Procedure 1 On the Phone screen select your active call 2 Press Conference or Add button if you are already in a conference 3 Press Held Call soft...

Page 51: ... on hold while other participants continue the conference call Procedure 1 Press Hold soft key during a conference call 2 Do one of the following Press Resume Select the call appearance to resume the conference call Putting a conference call on hold and resuming a call December 2021 Using Avaya J139 SIP IP Phone in Open SIP 51 Comments on this document infodev avaya com ...

Page 52: ... About this task Use this procedure to prevent the phone from ringing when you get a call When the Do not disturb DND feature is activated all incoming calls are sent directly to the voice mail and the caller hears a busy tone Before you begin Ensure that the system administrator activates the Do not disturb feature for your extension Procedure 1 Press Main menu 2 Scroll to Features and press one ...

Page 53: ...atures and press one of the following Select OK The corresponding line key 3 Scroll to DND feature and press Config 4 For the Ring reminder setting press Toggle to activate the ring reminder 5 Press Save Related links Do not disturb on page 52 Call forwarding With the Call forwarding feature you can divert incoming calls to another number The phone supports the following Call forward types Call fo...

Page 54: ...orwarding unanswered calls on page 55 Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones State Phone and button module icons Call forward Call forward ring reminder Related links Call forwarding on page 53 Forwarding a call to another extension Before you begin Ensure that the administrator has enabled the call forwarding feature Procedure 1 ...

Page 55: ...arding feature Procedure 1 Press Main menu 2 Scroll to Features and press one of the following Select OK The corresponding line key 3 Scroll to Call forward Busy feature and press one of the following Enable OK 4 In the Destination field enter the call forwarding number 5 Press Enter Related links Call forwarding on page 53 Forwarding unanswered calls About this task Forward incoming calls that ar...

Page 56: ...ll forward NA feature and press one of the following Config OK 4 Configure the following fields Destination Enter the call forwarding number Number of rings Enter the number of rings after which the call is forwarded 5 Press Save 6 Press Enable Related links Call forwarding on page 53 Do not disturb and Call forward December 2021 Using Avaya J139 SIP IP Phone in Open SIP 56 Comments on this docume...

Page 57: ...pen calendar on your phone Before you begin Ensure that your administrator has activated Exchange credentials on your phone Procedure 1 Press the Main menu 2 Scroll to Applications and press Select 3 Scroll down to Calendar and press Select If you are accessing calendar for the first time the phone displays Exchange credentials screen to access your Microsoft Exchange Server Configuring the Micros...

Page 58: ...this procedure to view your calendar appointments You can set the Enable Exchange Calendar and Enable Reminder option to Yes to get a pop up reminder of your upcoming calendar appointments Before you begin Ensure Microsoft Exchange is configured on your phone Procedure 1 Press the Main menu 2 Scroll to Applications and press Select 3 Scroll to Calendar and press Select The phone displays the appoi...

Page 59: ...Avaya Spaces is a cloud based team collaboration and meeting application You can use it for instant messaging voice and video communication track communications and manage tasks For more information about Avaya Spaces see Using Avaya Spaces guide With the Avaya Spaces Calendar integration feature you can press the Call soft key on the calendar appointment of your phone and join a meeting hosted on...

Page 60: ...ain menu 2 Scroll to Applications and press Select 3 Scroll to Calendar and press Select The phone displays the appointments in the start time order 4 To scroll from one appointment to another press one of the following The Up Arrow key The Down Arrow key 5 Select an Avaya Spaces calendar event and press Call 6 In the Country Select direct number screen press one of the following Select To call th...

Page 61: ...click on the display name 3 Select User Preferences option 4 On the left panel select Meeting defaults 5 Toggle to enable Show preview when joining 6 Join a meeting on spaces from your computer 7 On the Preview screen click Other join options Join By Phone 8 On the Join Presentation Mode follow the screen instructions You join the Avaya Spaces meeting as a view only participant on your computer wi...

Page 62: ... to the Features screen Procedure 1 Press Main menu and scroll to Features 2 Press Select 3 Scroll to see the features that are configured for your extension Activating and deactivating Do not disturb About this task Use this procedure to prevent the phone from ringing when you get a call When the Do not disturb DND feature is activated all incoming calls are sent directly to the voice mail and th...

Page 63: ...turb on page 52 DND icons on page 53 DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones State Phone icons DND DND ring reminder Related links Activating and deactivating Do not disturb on page 52 Activating the screen saver Procedure 1 Press the Main menu 2 Press Applications 3 Scroll down to Activate screen saver and press Select Activating the screen saver D...

Page 64: ...nference call on an already active call Remote call transfer You can use the soft client to remotely transfer an already active call Remote call release You can use the soft client to remotely terminate an already active call Contact your administrator to enable the BroadWorks advance call control feature For more information on using the BroadSoft soft client see https supportcenter broadsoft com...

Page 65: ... line key BroadWorks Anywhere With the BroadWorks Anywhere feature you can make and receive calls using any phone from any location You can use this feature to Configure other phones to work in conjunction with your business phone Make calls from phones using your BroadWorks business phone number as the Calling Line ID Move calls across phones Specify phones on which you can attend calls Note To a...

Page 66: ...figure locations for the BroadWorks Anywhere feature Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Features and press Select 4 Scroll to BroadWorks Anywhere 5 Scroll to Locations and press Select 6 Press Add and configure the following Phone number The phone number that you want to use for BroadWorks Anywhere Description A brief description about the phone numbe...

Page 67: ... the following Description To change the description press Backspace and then edit the description BroadWorks call control Press Toggle to enable or disable the BroadWorks call control server Use diversion inhibitor Press Toggle to enable or disable this field Answer confirmation required Press Toggle to enable or disable this field 8 Press Save Deleting locations Procedure 1 Press Main menu 2 Scr...

Page 68: ... group paging To set the alerting of the location for the group paging calls 7 Press Save Alerting is set to the location BroadWorks Mobility With the BroadWorks Mobility feature you can use your personal mobile device in conjunction with your desk IP phone You can make calls from your personal mobile using a BroadWorks business number as the calling ID Limitations The following are the limitation...

Page 69: ... procedure to configure the mobile device you want to use in conjunction with your office phone Before you begin Ensure your administrator has enabled the BroadWorks Mobility feature for your extension Procedure 1 Press Main menu 2 Scroll to Settings and press Select 3 Scroll to Features and press Select 4 Scroll to BroadWorks Mobility and press one of the following 5 Scroll to Mobile identity ale...

Page 70: ... mobile phone and the fixed device to ring when the phone number gets a call Include shared call appearance Specifies that all SCA devices are alerted Ensure to set Device to ring to either Fixed or Both Include BroadWorks Anywhere Specifies that all BroadWorks Anywhere locations are alerted Ensure to set Device to ring to either Fixed or Both Include executive assistant Specifies that all executi...

Page 71: ...ant Mobile identities alerted Mobile identity alerting field description Name Description Description Specifies the description of the mobility number To change the description press Backspace and edit the description Alert agent calls Specifies that the mobile is alerted for group and virtual service calls Alert click to dial calls Specifies that the mobile is alerted for a click to dial call Ale...

Page 72: ...g when the phone number gets a call Both To set both the mobile phone and the fixed device to ring when the phone number gets a call Include shared call appearance Specifies that all SCA devices are alerted Ensure to set Device to ring to either Fixed or Both Include BroadWorks Anywhere Specifies that all BroadWorks Anywhere locations are alerted Ensure to set Device to ring to either Fixed or Bot...

Page 73: ...ion You can choose your own extension or another person s extension number to park a call When you park a call the extension where the call is parked will show a visual and audio alert Group Call Park To park a call to the first available extension in the group Call Park icons The following table lists the Call Park feature icons for Avaya J139 IP Phone Name Phone Icon Call Park Group Park Parked ...

Page 74: ...ttings Note If you park an active call to your own extension the phone will not play any audio ringing or incoming call style notification but Unpark line key LED will be green and beacon LED will blink Customizing parked call notification About this task Use this procedure to customize the various incoming call indicators when a call is parked to your extension number Procedure 1 Press Main menu ...

Page 75: ... in your organization After you park the call the extension on your phone is available to take up another call This feature is available in BroadSoft environment Before you begin Ensure that the administrator activates the feature Contact your administrator for details Ensure that you are on a call or held a call Procedure 1 Press Main menu 2 Scroll to Features and press Select 3 Scroll to Call pa...

Page 76: ...rked to one of the extensions of a call park group members the phone receives the voice message of that parking extension number Next steps Share the notified parking extension number with your group members to retrieve the parked call Unparking a call About this task When a call is parked to your extension you receive an audio or visual notification on the Phone screen Use this procedure to unpar...

Page 77: ...ked call to any user or administrator configured page target group You cannot use this feature while on an active conference call Before you begin Ensure that the administrator activates the feature Contact your administrator for details Ensure that you are on an active call Procedure 1 Press Main menu and scroll to Features 2 Press Select 3 Scroll to Dynamic Park and Page and press Select The pho...

Page 78: ...namic Park and Page feature Procedure Dial the park slot number that is assigned for the parked call The park slot number is in the page details The call is unparked Call Retrieve With the Call Retrieve feature you can seamlessly pull a call from its current location to the primary location of your BroadWorks business number You can also pull an active call from your mobile phone to your IP phone ...

Page 79: ...r logged in location Before you begin Ensure that at least one of the multiple appearance services is active Procedure 1 Press Main menu 2 Scroll to Features and press Select 3 Scroll to Call retrieve and press Select Call Transfer With the Call Transfer feature you can transfer your call to another destination number The types of Call Transfer are Consultative transfer Transferring a call by conn...

Page 80: ...ll without connecting a call with the transfer recipient Procedure 1 While on an active call press Transfer The phone displays the Enter Transfer Destination screen 2 Do one of the following and then press the Call soft key Dial the number to which you want to transfer the call Search for the number in the Contacts or Recents list 3 To initiate a blind transfer press Now The call transfer is compl...

Page 81: ... ringtone as a reminder on the phone when you enable features like Call Forwarding Always Call Forwarding Selective and Do Not Disturb Silent Alerting To disable the audio notification and to get a visual notification of an incoming call Distinctive Alert Waiting Tone To set a distinctive ringtone for the caller when the called party is busy The called party is alerted with a call waiting tone Set...

Page 82: ...tive features The default ringtone is Short You can hear the alternate number ringtone if you have saved an alternate number in the required contact in the Contacts list 6 Press one of the following Select OK 7 Scroll to the ringtone and press Select 8 Optional To play the ringtone press Play 9 Press Save Enabling Auto Answer Before you begin Ensure that the system administrator activates the Auto...

Page 83: ...satisfies OSHA ETSI and employee health safety requirements Important Only L100 Series Headsets with RJ9 connector support long term acoustic exposure protection when the headset profile is set to Profile1 Configuring Long term acoustic protection About this task Long term acoustic protection feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits you ...

Page 84: ... is played the Phone screen displays the Page from group name notification during the whole time of transmission All configured multicast groups that you can send a page to are available in the Features menu You can add move or delete the multicast page keys from the Phone screen by the common customization procedure Active calls with a lower priority than the multicast page are put on hold all lo...

Page 85: ...auto dialing phone extensions Your system administrator does the phone key configuration If pre configured keys are forced you cannot customize the mapping and labels If pre configured keys are not forced you can change their mapping and labels as required The forced keys have a priority over customizable keys This does not apply to Call Appearance Shared Call Appearance and Busy Lamp Field keys a...

Page 86: ...performance in terms of packet loss jitter and delay To monitor hop by hop QoS markings for voice and video traffic Using a Guest Login About this task Use this procedure to log in as a guest on another phone to access your applications and call history for a limited time Note You need to re login if the phone reboots Before you begin Ensure that the administrator activates the feature Contact you...

Page 87: ...em administrator for voicemail web interface feature details Listening to your voicemail About this task Use this procedure to listen to your voicemail on your phone When you receive a voice message the phone illuminates the beacon LED on the top right corner of the phone Before you begin Ensure that the system administrator configures the voicemail for your extension Obtain the user ID and passwo...

Page 88: ... an active call Unpark a call in the Broadsoft environment The administrator configures the action of the BLF line key Depending on the configuration when you press the BLF line key the phone does one of the following First soft key is the key on the bottom left corner of the phone screen Performs the first soft key action Highlights the corresponding line Does not take any action if the correspon...

Page 89: ...sk environment contact your system administrator Before you begin Ensure that your administrator enables the BLF feature for your extension Procedure 1 On the Phone screen navigate to an empty line and press Custom Depending on the way your administrator configures your phone the phone adds a new BLF user to the first available line or to the selected line 2 Press Add More 3 Press BLF 4 Optional I...

Page 90: ...oming indication and press one of the following None To set the BLF pick up indication to none Audible To set the BLF pick up indication as an audible ringtone only Visual To set the BLF pick up indication to visual When the monitored phone receives an incoming call you can view the incoming call details on a pop up screen similar to the primary line incoming call There is no ringtone on Visual mo...

Page 91: ...all indication to visual When a call is parked at monitored user s extension number you can view the parked call details on a pop up screen similar to the primary line incoming call Both To set the Presence parked call indication to both audible and visual Default To set the Presence pick up indication selected by your system administrator 7 Press Save Customizing the ring tone Before you begin En...

Page 92: ...nitored user Related links Busy Lamp Field on page 88 Picking up an incoming call About this task Use this procedure to pick up an incoming call for the monitored user Before you begin Ensure that the administrator has activated the direct call pick up operation on your phone Procedure Press Pickup or the corresponding BLF line key Note If your monitored user holds a local conference call you can ...

Page 93: ... of the corresponding line key Before you begin Ensure that the administrator has activated the Call Retrieve feature Procedure Press Unpark or the corresponding BLF line key Related links Busy Lamp Field on page 88 Prioritizing incoming calls over a BLF call About this task Use this procedure to prioritize your own incoming calls over BLF calls or parked BLF calls When this feature is enabled the...

Page 94: ...nding BLF key to switch to the next incoming call if there are several calls Related links Busy Lamp Field on page 88 Busy Lamp Field December 2021 Using Avaya J139 SIP IP Phone in Open SIP 94 Comments on this document infodev avaya com ...

Page 95: ...159 IP Phone Avaya J169 J179 IP Phone and Avaya J189 IP Phone To activate the feature contact your system administrator or go to the BroadSoft web interface yourself to activate the feature See https www broadsoft com for more information Limitation The features that are configured on your phone such as Call park apply only to your primary extension and cannot be used on additional shared extensio...

Page 96: ...ive On On Hold Media preserved hold Remote held Off On Off Blink Blink Blink Private hold Remote held private Off Off Blink On Bridge active Active conference On On On On Transfer pending Conference pending Off Off Flutter Flutter Active call On On Conference hold Bridge hold Off On Blink Blink Not registered Off Off Failed On Broken flutter Related links Shared call appearance on page 95 Shared c...

Page 97: ...ld prevents any other phone with the same shared extension from barging into the call while it is on hold The private hold feature can be useful when transferring a call or preparing to create a conference call A unique icon indicates a call on private hold on another phone on the same shared extension When a call is on private hold on another phone the Barge in softkey is not available and the gr...

Page 98: ...ain menu 2 Scroll to Settings and press one of the following Select OK The corresponding line key 3 Scroll to Audio and press one of the following Select OK The corresponding line key 4 Scroll to Personalize ringing and press one of the following Select OK The corresponding line key 5 Scroll to Shared lines and press one of the following Select OK The corresponding line key 6 Select the required c...

Page 99: ... 95 Customizing incoming call alerts for shared lines About this task You can set up the way the phone alerts you about the incoming calls to a shared line You can select a different type of alerting for each shared line on your phone and set it up for immediate or delayed indication Before you begin Make sure your system administrator has enabled this feature on your phone and has assigned at lea...

Page 100: ...ing call alert delay 8 Press Save to save your settings 9 Optional Press Cancel to revert to default settings Related links Shared call appearance on page 95 Viewing SCA configuration About this task View the configuration of the additional SCA extensions Depending on the phone s settings you can view or modify the SCA configuration Before you begin Ensure that your administrator has configured a ...

Page 101: ...the selected shared line Enabled Disabled Line Port Display name Auth username Auth password Call appearances Barge in Related links Shared call appearance on page 95 Viewing SCA configuration December 2021 Using Avaya J139 SIP IP Phone in Open SIP 101 Comments on this document infodev avaya com ...

Page 102: ...m administrator or go to the BroadSoft web interface yourself to activate the feature See https www broadsoft com for more information Related links Accessing Simultaneous Ring Personal from the phone menu on page 102 Disabling Simultaneous Ring Personal during an active call on page 103 Adding a Simultaneous Ring number on page 103 Editing Simultaneous Ring numbers on page 104 Deleting a Simultan...

Page 103: ...ing Important You can add maximum 10 numbers or SIP URI addresses Procedure 1 On the phone go to Main menu Features Simultaneous ringing Config 2 On the Simultaneous ringing page scroll to Numbers and press Select 3 Press Add 4 In the Add number window scroll to the Phone number or SIP URI field and enter the number digits or a SIP URI address Press Abc or abc or ABC or 123 to enter letters or num...

Page 104: ...he symbols entered 5 Scroll to the Answer confirmation required and press Toggle to toggle the setting to on or off 6 Press Save Related links Simultaneous Ring Personal on page 102 Deleting a Simultaneous Ring number About this task Use this procedure to delete a number or a SIP URI address for simultaneous ringing Procedure 1 On the phone go to Main menu Features Simultaneous ringing Config 2 On...

Page 105: ...options Manual Press the Call soft key to start a call Auto Ensure that the dialed digits match the dial plan to start a call Default Press the Call soft key to start a call 6 Press Save Related links Making a call by using the manual dial mode on page 32 Displaying сall timers About this task Use this procedure to display the duration of calls Procedure 1 Press the Main menu 2 Scroll to Settings ...

Page 106: ...and press Select 4 Scroll to Key repeat delay 5 Press Toggle to select one of the following Default Long Longest Off Short 6 Press Save Setting redial options About this task Use this procedure to see the last dialed numbers Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to the Redial option 5 Press Toggle to one of the following O...

Page 107: ...or a new call when pressing Speaker or Headset during an incoming call 6 Press Save Assigning speed dial entries About this task Use this procedure to assign speed dial numbers to your contacts You can assign up to nine speed dial numbers to the phone numbers in your Contacts list Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to A...

Page 108: ... one of the following Audible The phone beeps to notify that you have muted your phone Visual The phone displays the mute icon after some time on the phone status line Both The phone beeps and displays a mute alert message None The phone disables the mute alert 6 Press Save Visual alerting The beacon LED works in the following manner to indicate incoming calls and messages If there is an incoming ...

Page 109: ...Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to Phone keys customization and press Select 5 Press Customize key 6 Use Navigation keys to select the line key 7 Optional On the phone screen if the selected line is empty press Add and do the following To add a contact press Contact To add a feature press Feature To add an application press App You can use the Navigation keys ...

Page 110: ...ngs Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to Phone keys customization and press Select 5 Scroll to Restore and press Select 6 In the confirmation window press Restore Applications Enabling or disabling Prompt direct number About this task Enable the Prompt direct number feature if you want the phone to always prompt you to...

Page 111: ...Toggle to turn on the timer 7 Use the Down Arrow key to go to Away timer value 8 Enter the time in seconds You can enter any value from 0 to 999 9 Press Save Enabling phone auto lock About this task You can set your phone to auto lock when not in use The idle phone automatically locks itself after the set time period elapses Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 S...

Page 112: ...ful authentication your Exchange calendar and Contacts are integrated with your phone Entering Microsoft Exchange credentials for basic authentication About this task You can integrate your phone with Microsoft Exchange account by using the Basic authentication method Your system administrator provides you access to enter your Microsoft Exchange credentials on your phone Depending on the settings ...

Page 113: ...ft Exchange credentials on the phone Depending on the settings made by your administrator the phone screen displays the options to enter the details Before you begin Ensure that you have valid exchange credentials Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Exchange credentials and press Select 5 Optional Press Toggle ...

Page 114: ...e To enable or disable Exchange contacts Right Arrow key To enable Exchange contacts Left Arrow key To disable Exchange contacts 6 Press Save Calendar settings Integrating Calendar application for the new phone About this task On the new out of the box phone when you access the Calendar application the application prompts to enable the exchange calendar if the Calendar integration with the Microso...

Page 115: ...ll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Calendar and press Select 5 Scroll to Enable Exchange Calendar and press one of the following Toggle To enable or disable Exchange calendar Right Arrow key To enable Exchange calendar Left Arrow key To disable Exchange calendar 6 Press Save Related links Reviewing your Calendar event on page 58 Enabling and Disab...

Page 116: ...f the following Toggle To enable or disable the reminder tone Right Arrow key To enable the reminder tone Left Arrow key To disable the reminder tone 6 Press Save Setting a reminder and snooze time Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Calendar and press Select 5 Scroll to Reminder Time and enter the number of mi...

Page 117: ... to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Calendar and press Select 5 Scroll down to List Style and press one of the following Expanded Compact 6 Press one of the following Toggle Right Arrow key Left Arrow key 7 Press Save Audio Turning automatic gain control on or off About this task Use this procedure to adjust the audio output level for better quality ...

Page 118: ...incoming and outgoing calls Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Press Toggle to select one of the following options Headset Speaker 5 Press Save Turning button clicks on and off Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio settings and press Select 4 Use the Down Arrow key to go to the...

Page 119: ... Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio settings and press Select 4 Scroll to Headset signaling 5 Press Toggle to select one of the following options Disabled Disables signaling from the phone to the headset Switch hook and alert Activates the link to the headset if you press Headset When the phone receives an incoming call you hear the alert tone in the headset Switch h...

Page 120: ...etting a headset profile About this task Use the procedure to select the headset profile that best matches the acoustic properties of the headset Note Headset profiles 6 7 and 8 are designed to work only with wireless headsets Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Audio settings and press Select 4 Scroll to Headset profile and press Select 5 Scroll to th...

Page 121: ... Pro1 SD Pro2 CEHS AV03 AV04 DW Office SD Office CEHS AV03 AV04 Setting headset mic level About this task Use this procedure to adjust the best headset performance Before you begin Ensure that you are on a call and the caller s audio level is at 50 Adjust the microphone position as recommended by your headset vendor Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to ...

Page 122: ...LF incoming call BLF parked call Priority alert Alternate number 1 Alternate number 2 6 Press Select 7 Scroll to the ringtone and press Select 8 Optional To play the ringtone press Play 9 Press Save Sidetone of your handset or headset Sidetone is the ambient noise you can hear as feedback when you speak using the handset or headset of your phone To adjust the level of this feedback noise contact y...

Page 123: ...edure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Screen saver details and press Select 5 To change the screen saver time scroll down to Timer min and enter time in minutes You can enter any value from 0 ...

Page 124: ...reen Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Brightness and press Select 5 Scroll to Primary display and press Select 6 On Phone press one of the following Right Arrow key To increase the brightness Left Arrow key To decrease the brightness Setting the display language Procedure 1 Press the Main menu 2 Scroll to Setting...

Page 125: ...m administrator this setting is not available in the Main menu Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Phone screen width 5 Press Toggle to select one of the following options Full Half Default 6 Press Save Setting the date format Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Display ...

Page 126: ... Arrow key to go to the Time format screen 5 Press Toggle to select one of the following options Time format 24 Hour Time format 12 Hour Time format Default The phone uses the administrator set value 6 Press Save Setting the time zone About this task Use this procedure to set the current time of the phone Procedure 1 Press the Main menu 2 Scroll to Settings and press Select 3 Scroll to Display and...

Page 127: ... Select 5 Scroll down to Primary display and press Select 6 Press one of the following Right arrow key To increase the font size Left arrow key To decrease the font size 7 Optional Press Default to restore the default font size 8 Press Save Backup and restore Backup and restore overview The phone supports the backup and restoration of the following user specific data User contacts Local ring type ...

Page 128: ...tings 2 Use the Down Arrow key to go the Backup Restore screen 3 Press Select 4 Press Select again to select one of the following Manual Backup Manual Restore The phone displays the following messages and returns to the previous screen When Manual Backup is not successful Backup failed When Manual Backup is successful Backup successful When Manual Restore is not successful Retrieval failed When Ma...

Page 129: ...lable restart the phone to apply changes 2 Press Restart Checking your phone periodic automatic update About this task Your system administrator sets to update your phone automatically To know when your phone is due for an update or frequency of the update use this procedure Before you begin Ensure that your administrator enables the periodic automatic update feature Procedure 1 Press the Main men...

Page 130: ...e and time of the last update of the phone Next update Displays the date and time of the next update of the phone Phone update December 2021 Using Avaya J139 SIP IP Phone in Open SIP 130 Comments on this document infodev avaya com ...

Page 131: ...perating while alternate server resources are established Depending on the server your phone is on an icon may appear on the Top display line to notify you that failover is in effect Failover has different stages For example while your phone transitions to a new server it is in limbo and functionality may be limited When the alternate server is active your phone assumes the functionality available...

Page 132: ...ailable until transition to the alternate server is complete Call connection may take longer than usual During the transition to a new server any active conference calls call transfers and held calls may be dropped Incoming calls might not reach you and can go to voice mail Emergency calls might or might not work depending on the stage of failover and the functionality available on the alternate s...

Page 133: ... type information The server type can be of Avaya Aura or an open SIP Procedure 1 Press the Main menu 2 Scroll to Network information and press Select 3 Scroll to System and press Select 4 Scroll to Server type Checking the status of the Avaya Spaces application About this task To check the connectivity status between your phone and the Avaya Spaces application Procedure 1 Press the Main menu 2 Sc...

Page 134: ... User authentication mode Maintenance December 2021 Using Avaya J139 SIP IP Phone in Open SIP 134 Comments on this document infodev avaya com ...

Page 135: ... Product Documents 4 In Enter your Product Here type the product name and then select the product from the list 5 In Choose Release select the appropriate release number The Choose Release field is not available if there is only one release for the product 6 In the Content Type filter click a document type or click Select All to see a list of all available documents For example for user guides cli...

Page 136: ...d topics from various documents to a collection Save a PDF of the selected content in a collection and download it to your computer Share content in a collection with others through email Receive collection that others have shared with you Add yourself as a watcher using the Watch icon Navigate to the Manage Content Watchlist menu and do the following Enable Include in email notification to receiv...

Page 137: ...Avaya Mentor videos on YouTube go to www youtube com AvayaMentor and do one of the following Enter a key word or key words in the Search Channel to search for a specific product or topic Scroll down Playlists and click a topic name to see the list of videos available for the topic For example Contact Centers Note Videos are not available for all products Support Go to the Avaya Cloud Office websit...

Page 138: ...d compatibility 119 error tones 119 headset profile 120 setting a primary ringtone 122 setting headset mic level 121 Autodialing calling a person 65 automatic update phone firmware 129 automatic update continued settings update 129 Avaya Cloud Office website 137 Avaya IP Phone physical layout 15 Avaya phones 13 Avaya Spaces prompt direct number 110 status 133 away timer timer value 111 B backing u...

Page 139: ...incoming calls 82 international 34 muting a call 36 MWI 108 parking a call 75 resume 36 speed dialing 33 unmuting a call 36 visual alerting 108 collection delete 135 edit name 135 generating PDF 135 sharing content 135 conference calls adding a person on hold 50 putting a call on hold 51 setting up 50 configuration shared lines 100 configuring BroadWorks Mobility 69 long term acoustic protection 8...

Page 140: ...navigation 135 documentation portal 135 finding content 135 navigation 135 dynamic call parking 77 paging 77 parking 77 E editing BroadWorks Mobile identity alerting 70 contacts 39 local contact details 40 editing Simultaneous Ring Number list 104 emergency calling dial pad 35 Emerg 35 lock screen 35 status screen 35 emergency calls 23 enable prompt direct number 110 enable wireless headset 119 er...

Page 141: ...ing out of your phone 23 M main menu language 124 Main menu 27 making a call auto dial 32 dial mode 32 manual dial 32 recents 47 using the dial mode 32 managing calendar 57 meeting 60 Multicast Paging overview 84 sending a multicast page 84 My Docs 135 N navigation navigating cluster 25 selection 25 Navigation cluster left arrow right arrow up arrow down arrow 25 new phone 114 basic authentication...

Page 142: ...1 S SCA icons 96 screen saver 123 screen saver details screen saver clock 123 screen saver time 123 searching searching continued corporate database 34 searching for content 135 Server Avaya Aura 133 Open SIP 133 Setting call park notification 74 settings call history 112 call timers 105 configuring calendar in your phone 57 customizing keys restoring keys to default 110 date format 125 display se...

Page 143: ...store 127 restoring 128 using Call Retrieve 79 V videos 137 Viewing product ID 132 visual alerting 109 voicemail voice message 87 W watch list 135 Index December 2021 Using Avaya J139 SIP IP Phone in Open SIP 143 Comments on this document infodev avaya com ...

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