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Installation Manual 

Page 57 

IP Office 2.1 

40DHB0002USCL Issue 10c (11th May 2004) 

Basic System Programming 

Introduction 

This sections covers only the most basic aspects of system programming required to install an IP Office 
system. When first powered up, all IP Office systems will operate as a simple PBX. However, full system 
programming is highly dependent on customer requirements. Hence, some basic Initial Programming 
must be performed before detailed configuration programming is possible. The Administration CD 
(supplied with each system) contains the suite of programs required to install and maintain the IP Office 
system. Once loaded, inter-active 

Help

 files provide all the instructions and details required to operate 

and administer the program suite. 
 

Notes:

  

1.  When applying power to the IP Office system, the Expansion Modules 

must be

 switched on 

first.

 

If the main IP Office Module does not detect an item at power on it will never use it. If power is 
switched on from a central point for all modules, then, as the main unit is the slowest to start, this 
will be taken care of automatically. 

2.  When powered up correctly, all modules will display a steady green light in the center of each 

module. When connection is established with ports, the port socket on the appropriate module 
will show a green LED, e.g. the hub port connected to your PC for programming. IP Office 
systems are ready for use within 1 minute of power on. 

Summary of Contents for IP403 Office

Page 1: ...IP Office 2 1 Installation Manual 40DHB0002USCL Issue 10c 11th May 2004 ...

Page 2: ......

Page 3: ...12 Office Platform 21 IP412 Office 21 IP412 Office Front View 22 IP412 Office Rear View 23 Scenario 1 24 Scenario 2 25 Expansion Modules 27 IP400 Digital Terminal 16 30 27 IP400 Digital Stations 16 30 28 IP400 Phone 8 16 30 28 IP400 So8 29 IP400 WAN3 30 IP400 Analog Trunk 16 31 Country Variants 33 Overview of Country Variants 33 IP400 Office Systems 34 Integral Module Kits 35 Trunk Module Kits 36 ...

Page 4: ...one Installation 65 Checking Telephones 65 Checking Telephones 65 Connecting Testing IP Office Telephones 65 Connecting Checking Two Wire Telephones 66 Power Fail Telephones and Sockets 66 Wall Mounting 2000 Series Telephones 67 Wall Mounting 44 4600 2420 6400 Series Telephones 68 System Handover 69 Checklist 69 Safety and Homologation Statements 71 Safety and Homologation Statements 71 Lithium Ba...

Page 5: ... Cables 84 DTE Cable 84 DT Line Cord for Structured Cabling 85 PRI BRI ISDN Cable 86 LAN Interconnect Cable 87 LAN Cable 88 LAN Crossover Cable 89 Expansion Interconnect Cable 90 V 24 V 28 WAN Cable 91 X 21 WAN Cable 92 V 35 WAN Cable 93 Telephone Converter Cables 94 Port Safety Classification 95 Port Safety Classification 95 Compliance with FCC Rules 96 Technical Specifications 97 General 97 Inte...

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Page 7: ... software release Level 1 0 through to 2 1 It is intended for use by installers and maintainers who have successfully completed the appropriate IP Office training courses Ensure that you have read and understood this manual before beginning installation For installation instructions for the Avaya IP Office Small Office Edition refer to the separate Small Office Edition Installation Manual ...

Page 8: ... files and or to the Manuals contained on the documentation CD supplied with every unit Terminal Telephone Installation This manual details the information required to install telephone but does not detail the usage and functionality of IP Office terminals telephones These details are to be found in the appropriate User Guides The terminals telephones that are supported by the IP Office are these ...

Page 9: ...r to the Manuals contained on the documentation CD supplied with every unit Terminal Telephone Installation This manual details the information required to install telephone but does not detail the usage and functionality of IP Office terminals telephones These details are to be found in the appropriate User Guides The terminals telephones that are supported by the IP Office are these are also use...

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Page 11: ...ed to an IP401 Compact Office 4 See IP400 Office Systems for country specific variants The auto negotiating 10 100 BaseT LAN hub provides access to networks and or up to eight IP telephones The DT ports support Avaya 2000 series telephones DT ports are set to A Law PCM encoding at default but can be programmed to Law PCM encoding In addition the IP401 Compact Office can be fitted with any of the f...

Page 12: ...ovide BT New Plan sockets 431A 631A if required When telephones are equipped with line cords that terminate in RJ11 plugs then pin to pin RJ11 RJ45 adapters should be used LAN Ports The auto negotiating 10 100 BaseT LAN hub ports are used for PC and server connectivity They can also be used to connect to IP telephones Avaya 4600 IP series LAN ports allow information relating to incoming and outgoi...

Page 13: ...are fitted on an IP401 Compact Office 4 and only one on an IP401 Compact Office 2 providing four and two trunks respectively See IP401 Expansion and Installation of Integral Modules for expansion and IP400 Office Systems for country specific variants WAN Port This port supports a single synchronous data connection which can be X 21 V 35 or V 24 The selection of the required interface is automatica...

Page 14: ...nes POTS two of which support a DECT wireless solution to allow the pickers freedom of movement with one of the remaining ports being used for a fax machine The eight port 10 100M Hub allows the local PCs and Printers to be networked Connectivity for all voice and data traffic between the Warehouse and the regional office is carried over the optional IP401 WAN interface using Voice over IP and sta...

Page 15: ...ncoding At default DT ports are set to A Law and DS ports are set to Law However these can be switched in software refer to the Administration Manager Manual for details Connection to trunks is via one of the following integral interface modules Single PRI E1 30 trunks or Single PRI T1 23B 1D or 24B trunks USA only or Quad BRI 8 trunks or Analog 4 loop start trunks If Analog 4 modules are used a s...

Page 16: ...or 30 extensions for analog telephones Hence if all 3 extension modules are IP400 Phone 30s then the maximum of 100 extensions will consist of 90 analog extensions plus the base unit s 2 analog extensions and 8 digital extensions IP400 So8 An S bus module that provides 8 Basic Rate ISDN interfaces IP400 WAN3 Provides support for a further 3 digital leased line WAN connections These expansion modul...

Page 17: ... devices are equipped with line cords that terminate in RJ11 plugs then pin to pin RJ11 RJ45 adapters should be used LAN Ports The eight auto negotiating 10 100 BaseT LAN hub ports are used for PC and server connectivity They can also be used to connect to the optional IP400 WAN3 Expansion Module and IP telephones LAN ports allow information relating to incoming and outgoing telephone calls to be ...

Page 18: ...lt setting is 23B 1D and is switchable in the installation software to provide 24B trunks Quad BRI 8 trunks WAN Port This port supports a single synchronous data connection which can be X 21 V 35 or V 24 The selection of the required interface is automatically determined from the pin out of the cable plugged into the WAN port This cable must be connected before power is applied for auto detection ...

Page 19: ... Primary Rate ISDN connection If growth beyond 18 users or additional line capacity were anticipated the IP406 Office would be considered more appropriate Typically a business of this size would have a data network built using LAN switches such as the Avaya Cajun range The IP403 Compact Office would be connected to the data network through its integral 8 port Hub providing all users access to the ...

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Page 21: ...can be supported by the IP406 Office base unit IP400 Digital Terminal 16 30 or Digital Station 16 30 Two variants of both 16 or 30 extensions for digital telephones Hence six IP400 Digital Terminal Station 30s will allow a maximum of 180 digital extensions IP400 Phone 8 16 30 Three variants 8 16 or 30 extensions for analog telephones Hence six IP400 Phone 30s will allow a maximum of 180 analog ext...

Page 22: ...hub must be connected to a suitable LAN switch with QoS capabilities This eight port auto negotiating 10 100 BaseT LAN hub supports a single MAC address only printed on the base of the module Where more than eight LAN connections are required the eighth LAN port can be used for cascading to other hubs The Uplink push button to the right of this port is used to set the mode When the Uplink switch i...

Page 23: ...ault setting is 23B 1D and is switchable in the installation software to provide 24B trunks Quad BRI 8 trunks WAN Port This port supports a single synchronous data connection which can be X 21 V 35 or V 24 The selection of the required interface is automatically determined from the pin out of the cable plugged into the WAN port This cable must be connected before power is applied for auto detectio...

Page 24: ...two IP400 Office Phone 30 modules provides the required line and extension capacity Through the use of PhoneManager Lite the functionality provided by the Analog Telephones is greatly enhanced Expansion capability for an additional 4 Modules allows the system to be expanded to a full 180 extensions Additional lines can be added by replacing one of the BRI interfaces for a Primary rate Kit List IP4...

Page 25: ... 60 lines The configuration illustrates a fully configured IP406 Office providing 180 extensions and 60 trunks Factory shipped with a single PRI the system is fitted with an extra trunk card in its spare slot to provide the additional 30 lines Kit List IP406 Office PRI 30 E1 fitted with an additional IP400 IP PRI E1 trunk card 6 x IP400 Office Phone Module 30 ...

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Page 27: ...base unit provided that the maximum number of extensions does not exceed 360 IP400 Digital Terminal 16 30 or Digital Station 16 30 Two variants of both for 16 or 30 extensions for digital telephones Hence twelve IP400 Digital Terminal Station modules can be fitted to allow a maximum of 360 digital extensions IP400 Phone 8 16 30 Three variants for 8 16 or 30 extensions for analog telephones Hence t...

Page 28: ...g and outgoing telephone calls can be forwarded to PC based applications via these ports These segmented Ethernet ports support separate IP and MAC addresses and hence a Firewall break may be implemented They also provide access to the router functionality configuration of the IP412 Office platform for both data and Voice over IP VoIP calls Where IP telephony is required a suitable switch LAN swit...

Page 29: ...s support both ISDN and Analog emulation The default setting is 23B 1D 46B 2D and is switchable in the installation software to become a 24B 48B trunk See Integral Module Kits for country specific variants WAN Port This port supports a single synchronous data connection which can be X 21 V 35 or V 24 The selection of the required interface is automatically determined from the pin out of the cable ...

Page 30: ...lustrates a fully configured IP412 Office providing 180 extensions and 96 digital trunks 4 x T1 and two IP400 Office Analog Trunk 16 modules offering capacity of up to 32 analog trunk lines Factory shipped with a single Dual PRI T1 interface the system is fitted with an extra trunk card in its spare slot to provide the additional 48 lines Kit List IP412 Office PRI 48 T1 6 X IP400 Office Digital St...

Page 31: ...0 channel cards could be substituted for a smaller variant The IP Office softphone is iPhoneManager Pro which requires two types of Licence Keys which allow PhoneManager Lite supplied as standard to run as IP Extensions Kit List IP412 Office PRI 60 E1fitted with two optional IP400 Voice Compression Module 20s 90 x 4612 IP Hardphones IP400 PhoneManager Pro RFA IP400 iPhoneManager Pro RFA 50 IP400 i...

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Page 33: ... these RJ45 ports can be extended to the required telephone location In addition converters can be used to provide BT New Plan sockets 431A 631A if required When devices are equipped with line cords that terminate in RJ11 plugs then RJ11 RJ45 adapters should be used Expansion Port Used to connect a Digital Terminal Expansion Module to the Expansion Port of an IP Office platform DC Power I P Socket...

Page 34: ...e used for connection to standard analog telephones fax machines and modems Using standard structured wiring these RJ45 ports can be extended to the required telephone location Converters can be used to provide BT New Plan sockets 431A 631A if required When devices are equipped with line cords that terminate in RJ11 plugs then RJ11 RJ45 adapters should be used All analog telephones must conform to...

Page 35: ... connection to ISDN Telephones Group 4 faxes Video conferencing units etc WARNING BRI phone ports must not be connected to the external ISDN Connections Expansion Port Used to connect a So8 Module to the Expansion Ports of an IP Office platform DC Power I P Socket Socket for the external 24V DC unregulated power supply supplied with kit DTE Port A 25 way D type socket Used for connection to PC as ...

Page 36: ...quired interface is automatically determined from the pin out of the cable plugged into the WAN port This cable must be connected before power is applied for auto detection to work Connection to a Digital Leased Circuit is made by connecting the WAN port on the rear of the unit to the existing Network Terminating Unit NTU via the appropriate X 21 V 35 or V 24 cable These WAN ports are identical to...

Page 37: ...s of an IP400 Office platform DC Power I P Socket Socket for the external 24V DC unregulated power supply supplied with kit Power Fail Trunks These two ports must be set and connected to Loop Start trunks only POTs plugged into these two sockets are mapped to trunk ports 1 2 such that in the event of a mains power failure PF1 and PF2 can operate as hot lines to the emergency services eg 911 etc Pr...

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Page 39: ...s and expansion modules The PCS level for each module can be found on a label that is stuck to the base of each module Throughout this section the following abbreviations are used All Everywhere CALA Caribbean Latin America CH China EU Europe JP Japan KR Korea NA North America USA and or Canada NZ New Zealand ROW Rest of world all countries excluding USA Canada For countries outside North America ...

Page 40: ...try SAP Code IP403 Office DT No Trunks A ROW CALA 700210578 IP403 Office DT BRI 8 A ROW 700184641 IP403 Office DT PRI 30 E1 A ROW but not CH CALA 700184658 IP403 Office DS No Trunks A ROW CALA 700234453 IP403 Office DS No Trunks U NA 700210610 IP403 Office DS PRI 24 T1 U NA 700184666 IP403 Office DS Analog 4 U NA 700184674 IP406 Office Variant A Law U Law Country SAP Code IP406 Office No Trunks A ...

Page 41: ...OW but not CH CALA 700184732 IP412 Office No Trunks U NA 700210784 IP412 Office PRI 24 T1 U NA 700184740 IP412 Office PRI 48 T1 U NA 700184757 Integral Module Kits Voice Compression Modules VCM Variants Country SAP Code IP400 VCM 5 expansion kit ALL 700185119 IP400 VCM 10 expansion kit ALL 700185127 IP400 VCM 20 expansion kit ALL 700185135 IP400 VCM 30 expansion kit ALL 700293939 Dual Modem Module...

Page 42: ...t ROW but not CH CALA 700185184 IP4IP400 PRI 60 E1R2 RJ45 Expansion Kit CALA KR CH 700241649 IP400 PRI 60 E1R2 COAX Expansion Kit CALA 700241664 IP400 PRI 30 E1 Expansion Kit ROW but not CH CALA 700185176 IP400 PRI 30 E1R2 RJ45 Expansion Kit CALA KR CH 700241631 IP400 PRI 30 E1R2 COAX Expansion Kit CALA 700241656 IP400 PRI 24 T1 Expansion Kit NA 700185200 IP400 PRI 48 T1 Expansion Kit NA 700185218...

Page 43: ...Code IP400 Power Supply ALL 700210792 IP400 DS30 Power Lead USA USA CALA 700261985 IP400 Power Supply 80W China CH 700260029 IP400 DS30 Power Lead China CH 700261977 IP400 Power Lead Japan JP 700261993 IP400 Power Lead UK UK 700213374 IP400 Power Lead UK Pack 10 UK 700177557 IP400 Power Lead European CEE7 16 EU 700213382 IP400 Power Lead European CEE7 16 Pack 10 EU 700177556 IP400 Power Lead USA N...

Page 44: ...00 Digital Stations Variant Country SAP Code IP400 Digital Station 16 ALL 700184807 IP400 Digital Station 30 ALL 700184880 IP400 Digital Station 30 45 80W USA CALA CH 700260003 IP400 Analog 16 Trunks Variant Country SAP Code IP400 Analog Trunk 16 NA CALA 700211360 IP400 Analog Trunk 16 EU EU 700241680 IP400 Analog Trunk 16 NZ NZ 700241698 IP400 So8 Variant Country SAP Code IP400 So8 ALL 700185077 ...

Page 45: ...n ensure that you have sufficient cables that are not supplied with the modules e g Line Cords for structured cabling and power supply cables Programming These are the tools required for programming of a newly installed IP Office system PC running Windows 98 2000 ME XP or NT with the following specification Intel Pentium ll 333Mhz or faster 100MB HD space CD ROM drive COM port terminal emulation e...

Page 46: ...45mm 17 5 inches wide Depth A IP401 Compact Office module is 235mm 9 3 inches deep IP403 406 412 and all Expansion modules are 245mm 9 7 inches deep IP403 IP406 IP412 and Expansion modules can be mounted in 19 racks see Rack Mounting Assembly Instructions When modules are free standing ideally mounted one upon another allow a minimum clearance of 50mm 20 inches either side for cable trunking Check...

Page 47: ...or potential of excessive vibration especially of the cabinet mounting surface Check that for the USA only where telephones are installed in another building that the appropriate IROB protectors are fitted see Out of Building Telephone Installation IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electri...

Page 48: ...t to start this will be taken care of automatically Standard Lump in Line Power Supply units are supplied with each IP Office Expansion Module However for IP400 Digital Station 30 Expansion Modules that use more than ten 4424 terminals the 80W Lump in Line Power Supply must be used This must be ordered separately see Power Supplies Power leads are country specific and must be ordered separately se...

Page 49: ...ective Ground A protective ground must be permanently fitted to IP400 Analog Trunk 16 modules see IP400 Analog Trunk 16 Connection of this protective ground requires the use of suitable tools and must be connected at both ends before connection is made to the telecommunications network To connect the protective ground 1 Attached one end of a 14 AWG minimum solid insulated cable sleeve must be gree...

Page 50: ...of the units expansion modules there may not be a specific M4 functional ground point In which case use either the Trunk module kit fixing screw or the top cover center fixing screw as shown below To connect the functional ground Attached one end of a 14 AWG minimum solid insulated cable sleeve must not be green yellow to the grounding screw and fully tightened Connect using a fastening that satis...

Page 51: ...ions of IROBs are available as follows 146C Trunks SAP code 407228923 146E TDL SAP code 407568161 IP400 Phone Barrier Box SAP code 700293897 Installation of a Contact Closure Adjunct controlled device outside the building requires a 146G Surge Protector SCL 8 to protect the control unit from electrical surges Install the 146C and 146E IROBs as per the instructions supplied with the IROBs Avaya IP4...

Page 52: ...93905 for mounting eight Avaya IP400 Phone Barrier Boxes A maximum of 16 Avaya IP400 Phone Barrier Boxes using two Rack kits can be connected to one IP400 Phone 30 module To rack mount up to eight Avaya IP400 Phone Barrier Boxes into a rack perform the following 1 Mount the Barrier boxes in the rack as shown below 2 For each Barrier Box discard the solid green earth wire and connect the green yell...

Page 53: ...ndle Earth lead from the barrier box to the IP400 Phone 8 16 32 Internal wires e g wires going directly to the IP400 Phone 8 16 32 Wires from external telephone going directly to the barrier box es 2 The Avaya IP400 Phone Barrier Box will not connect the ringing capacitor in the UK hence a Master socket is required CAUTION 1 The analog ports on the front of the IP403 must not be used for lines ext...

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Page 55: ... all cartons against the packing slip and ensure that you have the correct item as per the country variants see Overview of Country Variants Report any errors or omissions to the equipment supplier 3 While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging 4 Visually inspect each item and check that all the necessary do...

Page 56: ...Slide the cover from the unit 5 Remove the two blanking plate securing screws and remove blanking plate 6 Insert the trunk module and secure with the two screws 7 Mount the trunk module in position as shown below and secure with the two snap in spacers except for PRI E1 R2 8 For CALA only On the PRI E1 R2 coaxial module use the shorting blocks A to connect Rx1 to GND Tx1 to GND and or Rx2 to GND T...

Page 57: ...AUTION While installing ensure that you wear a ground wrist strap that is connected to a suitable grounding point 2 Remove the three fixing screws on the rear of cover 3 Turn the unit over and remove the four fixing screws from the base 4 Slide the cover from the unit 5 Mount the VCM in position as shown below and secure with the two snap in spacers The IP412 can support a second VCM the first mod...

Page 58: ... While installing ensure that you wear a ground wrist strap that is connected to a suitable grounding point 2 Remove the three fixing screws on the rear of cover 3 Turn the unit over and remove the four fixing screws from the base 4 Slide the cover from the unit 5 Mount the module in position as shown below and secure with the two snap in spacers 6 Replace the cover and secure with the seven fixin...

Page 59: ...on of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the ...

Page 60: ...side items 4 and proceed as follows 4 To expand an IP401 Compact Office 2 to an IP Compact Office 4 Remove and discard the front panel item 5 Remove the rear panel item 6 Only discard if a WAN module is being fitted see below On the rear panel press out the molding for the additional BRI RJ45 socket item 7 Plug the expansion board item 8 onto it s sockets and stand off hex pillars Ensure that the ...

Page 61: ...ts 3 When mounted vertically the air vents on the rear panel of the IP401 Compact Office must be on the top surface E g item 2 below must be fitted above the unit Procedure 1 Drill two holes 16cm apart horizontally or vertically see Caution 3 above Using suitable wall fixings wall plugs insert two No 8 Panhead screws 25mm long min not supplied into wall leaving approximately 1cm proud of wall 2 Fi...

Page 62: ...bles run from one of the Expansion Ports on the rear of a base module to the Expansion Port on the rear of the Expansion Modules For WAN3 Modules use a LAN Interconnect cable 403 406 or LAN crossover cable 412 running between one of the LAN Ports on the front of the control unit to the LAN Port on the front of the WAN3 module 4 Connect the Trunk Ports on the control unit using PRI BRI CAT5E cables...

Page 63: ...P Office system Once loaded inter active Help files provide all the instructions and details required to operate and administer the program suite Notes 1 When applying power to the IP Office system the Expansion Modules must be switched on first If the main IP Office Module does not detect an item at power on it will never use it If power is switched on from a central point for all modules then as...

Page 64: ...ffice system when first powered up will scan the LAN for a DHCP server that will allocate it with an IP address If the IP Office system does not find a DHCP server then it will automatically become a DHCP server itself with an IP address of 192 168 42 1 The IP Office system will allocate an IP address to the PC if required Initially the IP Office system assumes that all addresses are on the local ...

Page 65: ...lation Wizard application If you are going to install this application then click OK agree to the License and on completion click OK The Welcome screen is then displayed click Next to continue 3 The Destination folder location option menu is displayed Either accept the default location click on Next of where the Administration Suite is to be installed or change the location by clicking on Browse a...

Page 66: ... Configuration Tree select File and Change Password The operator Name is displayed together with both the Password and Confirm Password as a series of xxxxx s Enter the new Password and Confirm Password Click OK and Save As 5 From the Configuration Tree for the Administrator double click on the System icon to display the System Configuration menu for the IP Office unit The following items must be ...

Page 67: ...AN segment as the IP Office control units Pre 2 0 IP403 Systems These systems must follow a two stage upgrade process See Upgrading an IP403 to Software Level 2 1 Removing the Existing IP Office Admin Suite During this process existing received configuration files are not affected From Start select Settings Control Panel Add Remove Programs Highlight IP Office Admin Suite and click Change Remove T...

Page 68: ...RNING IP Office 2 0 or Earlier Systems For systems currently at 2 0 or earlier software this process must be done from a PC with fixed IP address and on the same LAN segment as the IP Office It must not be attempted via RAS or routed network links WARNING IP403 Systems For IP Office 403 systems with Level 1 4 or earlier software the upgrade process is a multistage operation See Upgrading an IP403 ...

Page 69: ...he ip403 bin file found in the Manager application s IP403V1_99 folder 2 Upgrade from Level 1 99 to Level 2 1 using the ip403 bin file found in the Manager application s IP403V2_1 folder Within the IP Office Upgrade Wizard to switch between the core software bin files in different folders use the following 1 Right click on the Upgrade Wizard screen 2 Select Select Directory and browse to the folde...

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Page 71: ...nting and using IP Office telephones are contained in the appropriate Installation and User Guides contained on the CD supplied with each system More Connecting Testing IP Office Telephones Connecting Checking Two Wire Telephones Power Fail Telephones and Sockets Connecting Testing IP Office Telephones Use the following process to connect and check IP Office telephones To check a IP Office telepho...

Page 72: ...P400 Analog Trunk 16 must be tested To test a power fail socket 1 Locate the socket and check that it is clearly labeled as a power fail socket 2 Connect a telephone to the socket 3 With power to the IP Office system switched on make a test call 4 Switch the power to the IP Office system off and again make a test call 5 Switch the power to the IP Office system back on again 6 Repeat the test for a...

Page 73: ... Using the dimensions given below mark the position for the screw holes Ensure that adequate clearance above and below the telephone is allowed Additional Items Two No 8 Pan head or Round head screws Two wall plugs Drill and drill bit Screwdriver 2 Drill the necessary holes and insert the wall plugs 3 Insert the screws leaving the heads approximately 3mm proud of the surface check by clipping a br...

Page 74: ... 44 4600 2420 6400 Series Telephones The following pictorial instructions although for a 4600 telephone provide a general overview on how to wall mount both series of telephones For safety instructions and details refer to the specific instructions for each telephone type supplied on the CD with the IP Office system ...

Page 75: ...rk design criteria and QoS mechanisms been applied as per the Avaya planning guidelines Wiring Have the trunk modules and Analog Trunk 16 where equipped been fitted with the appropriate functional protective grounds see Grounding Is the distribution wiring structured cabling satisfactory to the required national standards Are all wires and cables clearly labeled Is the site clean and tidy with all...

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Page 77: ...danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Lightning Protection Hazard Symbols Lightning protectors The buildings lightning protectors must be verified as follow 1 Check the lightning protectors at the trunk cable entry point to the bu...

Page 78: ...stalled and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Canadian Department of Communications DOC NOTICE This equipment meets the applicable Industry Canada T...

Page 79: ... No Yes IP406 Office No No Yes Yes No Yes IP412 Office No No Yes Yes No Yes See Trunk Module Kits for country specific variant SAP codes Rest Of World ROW To ensure the validation of the approvals in ROW i e EU Hungary Australia and New Zealand only the following interface cards must be installed as detailed in the following IP400 Office products Product Quad BRI PRI E1 PRI E1 R2 PRI T1 Analog Tru...

Page 80: ...r initial help and support contact your distributor supplier The following contact points are for Avaya authorized partners In the USA only Avaya provides a toll tree Customer Helpline 24 hours a day Name Avaya Technical Support Organization TSO Customer Helpline 1 800 628 2888 Address 8744 Lucent Blvd Highlands Ranch Colorado 80129 USA URL http support avaya com If you need assistance when instal...

Page 81: ...number is not barred by performing the following Short Code 000 Telephone No 000 Function Dial Emergency Connections to TS013 the following Bearer Capabilities shall not be used 7kHz Audio Video Restricted Digital Information If unknown type of number is used in calling party number the network will use the default CLI The system must be configured for Point to Multi point connection to comply wit...

Page 82: ...valence Numbers of all the devices does not exceed five IP Office Operation in EU 1 999 and 112 calls must not be barred Doing so will invalidate the approval 2 All connections at the MDF shall be identifiable by suitable labeling 3 The CE mark displayed on IP Office equipment indicates the systems compliance with the EMC LVD and R TTE Directives and common technical regulations for Primary Rate a...

Page 83: ...nalog trunk connection i e IP400 Office Quad Analog Trunk LS are OL13A OL13B OL13C 02AC2 02LA2 02LB2 02LC2 02LR2 02LS2 The facility interface code FIC for analog trunk connection i e IP400 Office ATM16 LS GS are OL13A OL13B OL13C 02AC2 02GS2 02LA2 02LB2 02LC2 02LR2 02LF2 The Service Order Code SOC for 1 544 MBps digital connection i e IP400 Office PRI T1 is 6 0Y The Service Order Code SOC for anal...

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Page 85: ...to 5 meters are standard Refer to Cables for cable details Note Throughout the following Tx from IP Office and Rx to IP Office Analog Trunk Ports RJ45 Pin No Description 1 3 Do not use 4 Ring 5 Tip 6 8 Do not use Power Fail and POT Ports RJ45 Pin No Description 1 3 Do not use 2 Connected to Pin 6 4 Ring 5 Tip 6 Connected to Pin 2 7 8 Do not use Pins 2 and 6 are shorted together and via a ringer ca...

Page 86: ...RI RJ45 Pin No Description Signal Direction 1 Receive Data Rx A 2 Receive Data Rx B 4 Transmit Data Tx A 5 Transmit Data Tx B LAN Port 10 100 BaseT For IP Office 403 406 the information below refers to LAN ports 1 7 Port 8 is switchable exchanges Tx and Rx signals For IP412 and WAN3 both ports have the Rx and Tx connections exchanged Pin No Description Signal Direction 1 Receive Data Rx A 2 Receiv...

Page 87: ...ata Set Ready DSR 7 5 Signal Ground 8 1 Data Carrier Detect DCD 20 4 Data Terminal Ready DTR 22 9 Ring Indicator RI Audio Port 3 5mm Stereo Jack Socket Pin No Description Signal Direction Common Common Left Audio in Left Channel Right Audio in Right Channel Expansion Port RJ45 Socket Pin No Description Signal Direction 1 Receive Data Rx B 2 Receive Data Rx A 3 Sync B 4 Clock Clk B 5 Clock Clk A 6 ...

Page 88: ...round Chassis 4 Not connected 5 Not connected Control Circuit Information Control Circuit 1 Pin 2 and Pin 3 ensure that Pin 2 is at a positive voltage with respect to Pin 3 Control Circuit 2 Pin 1 and Pin 3 ensure that Pin 1 is at a positive voltage with respect to Pin 3 Each circuit can be switched independently Switch Setting Information ON Low resistance between Pins OFF High resistance between...

Page 89: ... 27 V24 RTS 9 V24 Rx 28 V24 RxClk 10 V24 TxClk 29 V24 RI 11 V24 DCD 30 V24 DSR 12 V24 CTS 31 N C 13 N C 32 V35 Tx A 14 V35 Tx B 33 V35 SCTE A 15 V35 SCTE B 34 V35 Gnd 16 V35 Rx B 35 V35 Rx A 17 V35 TxClk B 36 V35 TxClk A 18 V35 RxClk B 37 V35 RxClk A 19 CHASSIS Notes 1 For the USA only FCC Part 68 registered data circuit terminal equipment should be connected to the WAN Ports 2 For X21 V24 28 and ...

Page 90: ...or larger telecommunications line cord DTE Cable SAP Code 700213432 25 Way A 25 Way or 9 Way on IP412 D Type Plug with UNC 4 40 locking screws B 9 Way D Type Socket with UNC 4 40 locking screws C 2 core screened cable each core is 7 0 203mm 24 AWG tinned copper stranded wire nominal capacitance of 95pF m resistance of 92 km screened with tinned copper braid maximum working voltage of 440V rms and ...

Page 91: ...Other connections may be present in cables and or structured cabling For 4450DS modules this cable can be used to connect the module s PSU Line socket and the structured cabling The PSU s Tel socket must only be connected to the Line socket of the associated 4424D telephone using the D4BU cable supplied with the PSU This cable can be used to replace the RJ11 to BT Newplan plug that is attached to ...

Page 92: ... 84ft Pin Connections End A BRI PRI Color Cable Notes End B 4 Rx A Tx A Blue White Twisted pair 4 5 Rx B Tx B White Blue Twisted pair 5 3 Tx A White Green Twisted pair 3 6 Tx B Green White Twisted pair 6 1 Rx A White Orange Twisted pair 1 2 Rx B Orange White Twisted pair 2 7 White Brown Twisted pair 7 8 Brown White Twisted pair 8 With reference to the TE Pins 7 and 8 are through connected for ease...

Page 93: ... End A Color Cable Notes End B 1 White Orange 1 2 Orange White Twisted Pair 2 3 White Green 3 6 Green White Twisted Pair 4 4 Blue White 5 5 White Blue Twisted Pair 6 7 White Brown 7 8 Brown White Twisted Pair 8 This cable is used When connecting IP Office hub ports 1 7 directly to a PC When connecting a WAN3 to an IP403 406 hub port which is located in the same cabinet as the IP Office Pins 4 5 7 ...

Page 94: ...e Orange 1 2 Orange White Twisted Pair 2 3 White Green 3 6 Green White Twisted Pair 6 4 Blue White 4 5 White Blue Twisted Pair 5 7 White Brown 7 8 Brown White Twisted Pair 8 This cable is used When connecting IP Office hub ports 1 7 directly to a PC When connecting a WAN3 port to an IP403 406 hub port which is not located in the same cabinet as the IP Office Pins 4 5 7 and 8 are through connected ...

Page 95: ...3473 A RJ45 Plug B RJ45 Plug C Cat 5 UTP cross over cable BLACK D 3 meters 9 84ft Pin Connections End A Color Cable Notes End B 1 White Orange 3 2 Orange White Twisted Pair 6 3 White Green 1 6 Green White Twisted Pair 2 This cable is used when connecting Hub Ports 1 7 directly to another Hub and for connecting a WAN3 to an IP412 ...

Page 96: ...g C STP Shielded Twisted Pair cable BLUE D 1 meter 3 28ft Pin Connections End A Name Color Cable Notes End B 1 Rx A White Orange 1 2 Rx B Orange White Twisted Pair 2 3 Sync A White Green 3 6 Sync B Green White Twisted Pair 6 4 Clock A Blue White 4 5 Clock B White Blue Twisted Pair 5 7 Tx A White Brown 7 8 Tx B Brown White Twisted Pair 8 The RJ45 Plug Shell at each end of the cable is connected to ...

Page 97: ...r braid maximum working voltage of 440V rms and a Maximum current per core of 1A rms E 3 meters 9 84ft Pin Connections End A Name End B 6 Ground 7 8 DTR Data Terminal Ready 20 9 Receive Data 3 10 Transmit Clock 15 11 DCD Data Carrier Detect 8 12 CTS Clear To Send 5 26 Transmit Data 2 27 RTS Request To Send 4 28 Receive Clock 17 29 RI Ring Indicator 22 30 DSR Data Set Ready 6 Connect pin 25 to pin ...

Page 98: ...e of 77 at 1MHz screened with aluminized tape and a tinned copper wire drain E 3 meters 9 84ft Pin Connections End A Name Cable Notes End B 1 Receive Rx B 11 20 Receive Rx A Twisted Pair 4 4 Transmit Tx A 2 23 Transmit Tx B Twisted Pair 9 24 Control Ctl A 3 5 Control Ctl B Twisted Pair 10 2 Indicate Ind A 5 21 Indicate Ind B Twisted Pair 12 3 SE Timing S A 6 22 SE Timing S B Twisted Pair 13 6 Grou...

Page 99: ... B 8 DTR Data Terminal Ready H 11 DCD Data Carrier Detect F 12 CTS Clear To Send D 27 RTS Request To Send C 29 RI Ring Indicator J 30 DSR Data Set Ready E 32 Transmit Data A P 14 Transmit Data B Twisted Pair S 35 Receive Data A R 16 Receive Data B Twisted Pair T 36 Transmit Clock A Y 17 Transmit Clock B Twisted Pair AA 37 Receive Clock A V 18 Receive Clock B Twisted Pair X 33 External Clock A U 15...

Page 100: ...ired conversion allowing correct operation of the attached telephone Each telephone port on the Phone modules acts as a Master socket thus only Slave Telephone Converters are required RJ45 Compatible Converter RJ11 45 Adapter RJ11 Pin Number RJ45 Pin Number BT Newplan Socket Pin Number 3 4 2 4 5 5 Other connections are not relevant BT Newplan socket connections may be reversed as polarity is not i...

Page 101: ...ction NET TNV Operating within the limits of SELV Analog ports Two wire analog trunk TNV3 Power fail ports Two wire analog trunk TNV3 DTE port Async Data connection SELV Analog Telephone Ports Telephone Extension ports TNV2 Digital Telephone Ports Telephone Extension ports SELV WAN port WAN connection NET SELV LAN ports 10 100 BaseT attachment to LAN SELV Expansion ports Expansion Module connector...

Page 102: ...rts for the connection of separately registered equipment or from other network connection ports Gain setting adjustment by unqualified personnel may result in violation of the FCC rules Qualified personnel may adjust gain settings above these levels only where 1 Measurement is made to ensure that the power levels sent to line at each network interface connected does not exceed the maximum levels ...

Page 103: ... lbs Kg lbs nominal Watts 401 1 2 2 6 2 4 5 4 24 403 2 6 5 8 3 85 8 6 26 406 3 0 6 6 4 3 9 6 16 412 3 0 6 7 4 3 9 6 17 5 Alog16 2 9 6 5 4 2 9 4 5 DT DS16 3 0 6 7 4 3 9 6 24 DT DS30 3 5 7 8 4 8 10 8 30 WAN3 2 8 6 3 4 1 9 2 12 So8 2 8 6 3 4 1 9 2 24 Phone8 2 8 6 3 4 1 9 2 12 Phone16 2 9 6 5 4 2 9 4 16 Phone30 3 1 6 94 4 4 9 7 30 Module Power Supply Input 2 5mm DC inlet socket 24Vdc Power input Ratin...

Page 104: ...S Accunet 56kB s 64kB s 4ESS AT T Multiquest 4ESS Analog ports RJ45 sockets Loop start Ground start region dependant Power Fail ports RJ45 sockets telephone ports act as master sockets ISDN Data Rates BRI B channel 64kbps or 56kbps D channel 16kbps PRI B channel 64kbps or 56kbps D channel 64kbps Telephone RJ45 sockets EU Telephone ports act as master sockets CLI Schemes DTMFA DTMFC DTMFD FSK and U...

Page 105: ...2 STD16 RFC1215 Simple Network Management Protocol Structure and Identification of Management Information for TCP IP based internets Concise MIB Definitions A Convention for Defining Traps for use with the SNMP MIB II RFC1213 STD17 Management Information Base for Network Management of TCP IP based internets MIB II RIP RFC1058 RFC2453 RFC1722 STD57 Routing Information Protocol STD56 RIP Version 2 R...

Page 106: ...tion Manual Page 100 IP Office 2 1 40DHB0002USCL Issue 10c 11th May 2004 Internal Data Channels Base Unit Max No of Internal Data Channels Max No of Internal Data Channels for Voicemail IP401 2 2 IP403 18 10 IP406 24 20 IP412 100 30 ...

Page 107: ...d the device to respond to SNMP requests and send traps for any associated events that occur if so configured Disabled the SNMP agent on the device does not respond to SNMP requests or send traps UDP Port default 161 Changes the default port value of the SNMP Agent Read only community Community string of up to 32 alphanumeric characters for read only access Two trap destinations IP Address UDP Por...

Page 108: ...nticationFailure IETF RFC2737 ENTITY MIB Provides architectural representation Groups supported entityPhysical and entityGeneral Avaya IPO PROD MIB Provides device entity identification OIDs Avaya IPO MIB Provides root OIDs for functional MIBs Provides system wide notifications for events relating to functional entities ipoGenLKSCommsFailureEvent ipoGenLKSCommsOperationalEvent for License Key Serv...

Page 109: ...e into the up operational state authenticationFailure Upon attempted SNMP request with mismatched community for the type of operation IPO MIB Trap type Generated ipoGenLKSCommsFailureEvent Upon loss of communication with a configured License Key Server ipoGenLKSCommsOperationalEvent Upon re gaining communication with a configured License Key Server IPO PHONES MIB Trap type Generated ipoPhonesChang...

Page 110: ...arlier MIBs are installed in Network Node Manager by selecting Options and Load Unload MIBs SNMP from the menu and then using the Load option and browsing for MIB files to load and compile The following MIBs must be installed in the order listed to fully SNMP manage an IP Office system MIB file Source RFC2737 ENTITY MIB snmp_mibs standard on OpenView install CD AVAYAGEN MIB mib snmp_mibs IPOffice ...

Page 111: ...the following must be carried out 1 Copy all of the IP Office MIBs and standard MIBs from the admin CD to the SNMPc mibfiles directory 2 In the SNMPc mibfiles directory open the files STANDARD mib and SNMPv2 SMI mib in Notepad 3 In the SNMPv2 SMI mib file find the definition of zeroDotZero and copy this to the clipboard 4 In the STANDARD MIB file find the SNMPv2 SMI section and paste in the defini...

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Page 113: ...nternal Data Channels 100 Introduction 39 57 IP Office Operation in Australia 75 IP Office Operation in EU 76 IP Office Operation in New Zealand 76 IP Office Operation in USA 77 IP Office Rack Mounting Kits 37 IP400 Analog Trunk 16 31 IP400 Digital Stations 16 30 28 IP400 Digital Terminal 16 30 27 IP400 Office Systems 34 IP400 Phone 8 16 30 28 IP400 So8 29 IP400 WAN3 30 IP401 Compact Office Front ...

Page 114: ...ture 41 Terminal installation 65 Testing terminals 65 Tools Parts Required 39 Tools required 39 Trap Generation 103 Trunk Interface Modules 73 Trunk Interface Modules BRI PRI ANALOG4 50 Trunk Module Kits 36 Trunk Modules 12 17 23 Typical Configuration 8 13 Typical Configurations 18 U Unpacking 49 Upgrading an IP403 to Software Level 2 0 63 UPS Equipment 42 USB Interface 7 12 Using the IP Office In...

Page 115: ...ectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used ...

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