Avaya IP Office 4602 Administrator'S Manual Download Page 2

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Summary of Contents for IP Office 4602

Page 1: ...4602 SIP Telephone SIP Release 1 2 Administrator s Guide 16 300037 Issue 1 2 January 2005 ...

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Page 3: ...ses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your manage...

Page 4: ...rica hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of ...

Page 5: ... Precedence 16 Chapter 2 Administering 4602 SIP Telephones 17 Introduction 17 Converting H 323 Protocol Phones to SIP 17 Converting an H 323 Set to SIP 18 Automatically Upgrading All H 323 Telephone Sets 18 Upgrading on a Set By Set Basis 19 Converting a SIP Set Back to H 323 19 Upgrading on a Set By Set Basis 20 Setting Parameters 21 Using DHCP Settings 21 Using Configuration Files 21 Configurati...

Page 6: ...terface 29 Bypassing an Internet Proxy 29 Main Home Page 30 Switching to the User Web Interface 30 Local Commands for Manual Configuration 31 Chapter 4 Troubleshooting 33 Introduction 33 Basic Troubleshooting Chart 33 Advanced Troubleshooting Chart 34 Appendix A Configuration Parameters 35 Introduction 35 Appendix B Configuring a Dial Plan 43 Introduction 43 Dial Plan Setup 43 Example 44 Setting U...

Page 7: ...s must be completed See Related Documentation for information about documentation on basic server setup and SIP installation Note Note This guide does not cover administration of non SIP IP telephones For information on administering any of the 4600 Series IP Telephones see the 4600 Series IP Telephone LAN Administrator s Guide Document Number 555 233 507 The SIP telephone described in this docume...

Page 8: ...incorporate the following new material A section on moving SIP telephones from one location to another was added See Moving a Telephone s Physical Location A new Appendix C Time Zone Determination was added A note indicating that an HTTP server is required for Avaya SIP Telephones was added to the Administrative Prerequisites section How to Use This Document This Guide is organized to help you fin...

Page 9: ...to set up the configuration files so that telephones are automatically configured during start up Chapter 3 Managing the Telephone Manually or Using the Web Interface Covers using manual programming at the phone to override Web or other settings Manual programming handles special situations and aids in investigating problems Also provides procedures for using the Web interface to manage telephones...

Page 10: ...he following typographic conventions command Words printed in this type are commands that you enter into your system message Words printed in this type are system messages Document Blue underlined type indicates a section or sub section in this document containing additional information about a topic Document Italic type enclosed in quotes indicates a reference to an external document or a specifi...

Page 11: ...Telephones see the following documents SIP Support in Avaya Communication Manager Document Number 555 245 705 Converged Communications Server Installation and Administration Document Number 555 245 705 Avaya Extension to Cellular User s Guide Document Number 200 100 700 Avaya Extension to Cellular Off PBX Station OPS Installation and Administration Guide Document Number 555 100 500 To configure th...

Page 12: ...About This Guide 12 4602 SIP Telephone SIP Release 1 2 Administrator s Guide ...

Page 13: ...n the documents listed under Related Documentation in this guide You can also find these related documents on the Avaya Web site Avaya s SIP Solution recommends specific configurations based on Avaya supported OPS Outboard Proxy SIP For more information see the 4602 SIP Telephone Release 1 1 Quick Setup Guide Important Important An HTTP server is required to operate Avaya SIP Telephones and is ava...

Page 14: ...or details SIP software is downloaded to all telephones 3 Determines the best way to administer telephones Use default values Use DHCP to set certain required parameters Use Web interface and or dialpad to set certain other parameters See Administrative Approaches for details Phones are operative and ready for use 4 Configure a Dial Plan See Appendix B Configuring a Dial Plan for details Automatic...

Page 15: ...istrator would normally use the configuration files that are automatically downloaded during startup to assign all 4602 SIP Telephones a common set of default operating parameters Then DHCP can assign parameters that overwrite the default values to groups of phones perhaps those using a specific server or within a specific department Chapter 2 Administering 4602 SIP Telephones covers setting these...

Page 16: ...uration HTTP Server IP Address These values overwrite the current values in the active configuration 4 The phone then downloads a configuration file and uses the values in this file to overwrite the current values in the active configuration unless the OverrideWeb parameter is disabled see Appendix A Configuration Parameters To summarize the result of these four steps Configuration file parameters...

Page 17: ...urning a set that has been loaded with SIP software back to the H 323 protocol appears later in this chapter The factory H 323 software and the SIP software each require a different provisioning environment Some of the differences are H 323 uses TFTP for file downloads and SIP uses HTTP downloads H 323 uses script files for setting options and SIP uses configuration files The binary file format fo...

Page 18: ... address To set the server address manually use the local SETUP command at each phone or use the Web interface to set up the ConfigHttpSrvr value properly in each phone Chapter 3 Managing the Telephone Manually or Using the Web Interface covers both Web and manual setup Preloaded the special conversion version of the SIP boot binary i e 323tosipXXXX bin and the appropriate script file i e 46xxupgr...

Page 19: ...server 4 When the phone restarts it boots using the SIP boot file restarts again and then attempts to download a configuration file from the HTTP server Note Note If you are not using DHCP you must manually configure the set Use the local SETUP command to configure an IP address subnet mask Gateway and configuration HTTP server into the phone before proceeding 5 The configuration file points the p...

Page 20: ... the message Firmware upgrade successful displays 4 Click Reset to reset the phone The phone restarts looking to the TFTP server to download a script file The messages Starting and DHCP press for Setup display Note Note If you are not using DHCP you must manually configure the set Use the local ADDR command to configure an IP address subnet mask gateway and TFTP server into the phone before procee...

Page 21: ... option SSON is set it can provide HTTP server for Configuration files ConfigHttpSrvr Only the value of ConfigHttpSrvr may be specified using the Site Specific Option Number SSON The SSON must contain a name value pair for example ConfigHttpSrvr 192 168 0 10 Using Configuration Files The phone looks for configuration files in the HTTP server s root directory Note Note To use configuration files th...

Page 22: ...SW Telephone Configuration files can be broken into several pieces to separate often modified parameters from those that don t change from time to time or model to model Use the Include command to specify additional parameters in the main configuration file Note Note Include commands can only be specified in the main configuration file and the commands must be located at the end of the file Each p...

Page 23: ...n be manually configured from the dialpad or using the Web interface DNS Server IP Address DnsAddress Usually supplied by DHCP but can be manually configured from the dialpad or using the Web interface This parameter must be supplied if a domain is specified for the proxy or registrar This configuration file is version 1 0 created on 9 15 03 AppName sip_4602ap0079 ebin BootName sip_4602bt0079 ebin...

Page 24: ...rvr The location of both configuration files and binary image files If you want to automatically set the time you must specify SNTP Server IP Address SntpServers The remaining parameters can usually be left at their default values as shown in Appendix A Configuration Parameters However for the best operation review all parameters to ensure that the default value will provide the desired operation ...

Page 25: ...Domain Name for the Registrar and or Proxy Servers You can specify a domain name instead of a numeric IP address for the registrar and or proxy servers Use a domain name when you want to do an SRV lookup to find the appropriate server the phone s should use When specifying a domain name leave the RegistrationDomain parameter blank Also be aware of the following restrictions regarding Domain Names ...

Page 26: ...Administrator s Guide Switching from UDP to TCP As of Release 1 1 TCP Transmission Control Protocol is available as an alternate transport protocol to UDP User Datagram Protocol Depending on your implementation you can switch from UDP to TCP using the SipProtocol parameter ...

Page 27: ...as a usable IP address You must enter the IP address of the phone whose settings you want to review or update before you log in to the administrative Web interface As described in Parameter Sources and Their Precedence in Chapter 1 Introduction to Managing the 4602 SIP Telephone by default the phone tries to use DHCP first to set the IP Address Subnet Mask Gateway DNS Server HTTP Server for Config...

Page 28: ...n the phone and watch for the prompt Press for Setup 2 When the prompt displays press the key The phone displays Clear All Values and No Yes 3 Press The phone displays DHCP On Off and Toggle OK 4 Press until DHCP Off displays 5 Press The phone displays IP Addr and Speaker OK 6 Use the dialpad to enter the IP address then press If applicable press the Speaker button to backspace The phone displays ...

Page 29: ...passing an Internet Proxy Some networks require all browsers to use a proxy for Internet access If you have a problem accessing the Web interface it might be because of the browser s use of a proxy To bypass the proxy when accessing the phone s Web interface follow these steps for Internet Explorer 1 Open Internet Explorer on your PC and click the menu item Tools 2 Select Internet Options 3 Select...

Page 30: ... Call Hold Do Not Disturb Speed Dial and HotLine Admin Security used to view or modify the administrative password for a phone User Security used to view or modify the user password for user Web interface access Network Status displays a phone s current IP and QoS settings Hardware Status displays a phone s current Model Number CPU attribute and MAC address Firmware Status displays the Boot or App...

Page 31: ...e root directory The Web interface however allows full entry of a URI and path and may be a better choice for setup tasks The Setup values entered here are those used in the telephone s active configuration Setup values may differ from those stored in NVRAM if they have been modified by DHCP or a configuration file see Parameter Sources and Their Precedence Use this command to set a phone to a kno...

Page 32: ...rds Passwords are cleared to their default values and DHCP is enabled Use this command to reset the phone to a known state when the user or administrator password has been lost MuteLOGOFF Mute564633 Unregisters the phone from the SIP Registrar This command is only applicable if ForcedLogin is set to 1 Enabled MuteLOGOFF prevents others from using the phone The phone is unusable until the registere...

Page 33: ... network problem Contact the network administrator Audio quality is poor on both the handset and speaker You may hear clipped garbled or severely delayed speech Various potential network problems may be causing this problem Contact the network administrator Swap out the phone to ensure it is not defective No audio from the handset but speaker works okay Check that the handset is properly plugged i...

Page 34: ... to choose a free IP address Problems downloading a configuration file or other files Closely observe the error message on the telephone display when the phone starts up for hints as to the problem s cause The problem may be due to an improperly named configuration file see Using Configuration Files an improperly specified server address an unreachable server an error in configuration of the files...

Page 35: ...le CFG Manual Entry Using Setup MAN Web Interface User WEBU Web Interface Administrator WEBA Table 1 4602 SIP Telephone Parameters Parameter Value Type Value Default Source s AppName Up to 32 alphanumeric characters Application image name for the telephone An application name is specified in a configuration file and is checked against the NVRAM version to decide if a new version needs to be downlo...

Page 36: ...he call to CallFwdAddress if assigned otherwise return a Busy Here code 0 CFG WEBA WEBU CallFwd Up to 2 ASCII characters Call forwarding is set to 0 Calls are not forwarded 1 Calls are forwarded without ringing first 2 9 Calls are forwarded after 2 9 six second intervals correlates to rings for nominal 2 second on 4 second off 0 CFG WEBA WEBU CallFwdAddress Up to 64 ASCII characters SIP URL that c...

Page 37: ...ent in the SIP display name field This value displays during caller id CFG WEBA WEBU DnsAddress Up to 255 ASCII characters IP address of the DNS server 0 0 0 0 DHCP CFG WEBA DoNotDisturb 1 ASCII character Specifies if the user wants the phone to ring for incoming calls When set to 1 the phone will not ring 0 DND Disabled 1 DND Enabled 0 CFG WEBA WEBU DscpAudio Up to 2 ASCII characters Differentiat...

Page 38: ...rar The password automatically has the string elite appended because many registrars require a non numeric character in the password If ForcedLogin is disabled the SipName and SipPwd must be provided via the Web interface or a Configuration file for the phone to properly register Only numeric extensions and passwords are allowed 0 No Login Required disabled 1 Login Required In addition the set kee...

Page 39: ...e Avaya SIP Solution does not support the Hotline feature CFG WEBA Include Up to 64 ASCII characters The file name specified is read and its contents processed as another configuration file Configuration files can have more than one Include parameter CFG IPAddress Dotted Decimal ASCII IP address to be used by the telephone 0 0 0 0 DHCP MAN WEBA IPDialing 1 ASCII character This lets the user enter ...

Page 40: ...ion file download overwrites data saved from the Web interface Useful when the HTTP server is not found 0 No 1 Yes 0 CFG WEBA ProxyPort Up to 4 ASCII characters Port number to contact the proxy server If a domain is specified for proxy servers this value must be 0 If a numeric IP address is specified for proxy servers this value must be 5060 5060 CFG WEBA MAN ProxyServers Up to 255 ASCII character...

Page 41: ...uniquely identify the user SipName is used to login to the Registrar but is only used if ForcedLogin is disabled CFG WEBA WEBU SipProtocol 1 ASCII character Transport protocol 1 UDP 2 TCP 1 CFG WEBA SipPwd Up to 16 ASCII characters Password that is passed on to the Registar for user authorization The value is only used if ForcedLogin is disabled CFG WEBA WEBU SiteOption Up to 3 ASCII characters Si...

Page 42: ...which syslog output is sent 514 CFG WEBA TimeZone Up to 2 ASCII characters Time Zone in hours after GMT Greenwich Mean Time See Appendix C Time Zone Determination Local time GMT Time Zone if Time Zone 12 Local time GMT 25 minus Time Zone if Time Zone is 12 8 CFG WEBA VlanId Up to 9 ASCII characters Comma separated pair of VLAN IDs for Ethernet Port 1 Allowed values are 0 to 4094 Example 1234 0 CFG...

Page 43: ... to assist in routing telephone calls and to minimize dialing delays experienced by users In addition the phone automatically attempts to dial a non null dial sequence after a period of DialDelay seconds have passed The following table shows the syntax for dial plan entries Table 2 Dial Plan Syntax To Specify Enter Result Digit 0 1 2 3 4 5 6 7 8 9 0 Identifies a specific digit Range of Digits Digi...

Page 44: ...res so some indication is needed to terminate the dialing process and send out the digits If you set up your SIP Dial Plan to include arbitrary length International numbers with the character for example 9011x instruct your users to press upon completion of dialing an International number The user s terminating is therefore part of the arbitrary length string If you set up your SIP Dial Plan to in...

Page 45: ...ain a numerical time zone value to use Time Zone Calculation 1 Use the Time Zone Chart to determine the time zone in which the phone is located 2 If the time zone is 1 to 12 i e West of Greenwich UK eliminate the minus sign and use the number as the TimeZone parameter value For example a phone site located in the Eastern United States has an actual time zone of 5 Therefore the TimeZone parameter v...

Page 46: ...Time Zone Determination 46 4602 SIP Telephone SIP Release 1 2 Administrator s Guide Figure 2 Time Zone Chart ...

Page 47: ...47 Table 3 Actual Time Zones and Corresponding Time Zone Parameter Values If Actual Time Zone is Use this Parameter Value 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 0 0 1 24 2 23 3 22 4 21 5 20 6 19 7 18 8 17 9 16 10 15 11 14 12 13 ...

Page 48: ...Time Zone Determination 48 4602 SIP Telephone SIP Release 1 2 Administrator s Guide ...

Page 49: ...Dialpad Using to Set the IP Address 28 DNS Address Resolution 24 Document Organization 9 Document How to Use 8 Documentation Related 11 Domain Name Specifying for Registrar or Proxy Servers 25 Domain Registration specifying 25 F Firmware Status page screen 30 Firmware Update page screen 30 Forced Login Passwords 24 H H 323 Protocol Phones Converting to SIP 17 H 323 protocol Converting to SIP 18 H ...

Page 50: ...page screen 30 S Setting an IP Address 27 Setting for Time Zone 45 Setting Parameters 21 Settings Using DHCP settings for configuration 21 Setup Dial Plan 43 SIP Settings page screen 30 SIP to H 323 converting on a Set By Set Basis 20 Specifying a Domain Name for the Registrar and or Proxy Servers 25 Specifying a Registration Domain 25 T TCP to UDP Switching from 26 Time Zone Calculation 45 Time Z...

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