Chapter 7:
Troubleshooting
Autoscope IntelliSight User Guide
©2022 Image Sensing Systems Inc.
7-6
Symptom:
IntelliSight Processor does not display image from all cameras
Probable Cause:
Not all of the cameras are active.
Suggested Action:
Do the following.
1. Verify that the PoE light on the PoE switch associated with the camera is
green.
2. Unplug the camera from the PoE switch and wait 10 seconds. Plug it back in.
3. If the problem persists, contact Technical Support.
Symptom:
IntelliSight Processor Power LED not lit
Probable Cause:
There is no power to the IntelliSight Processor. Either the breaker for the
controller cabinet is off, the power cable has not been connected to the
IntelliSight Processor.
Suggested Action:
Do the following:
1. Verify that the cabinet circuit breaker is on and that the power cable is
connected to the IntelliSight Processor.
Symptom:
IntelliSight Processor Ready LED is red
Probable Cause:
When the IntelliSight Processor is first started, the LED will show red for a
second or two before turning green. However, if the LED remains red, this
indicates a failure in the IntelliSight Processor.
Suggested Action:
Power cycle the IntelliSight Processor. If the condition persists, contact
Technical Support.
Symptom:
IntelliSight Processor Status LED is not green
Probable Cause:
The IntelliSight Processor is either booting up or the firmware is not functional.
Suggested Action:
Do the following:
1. Wait for a minute to see if the LED comes on and turns green.
2. Install the latest firmware version onto the IntelliSight Processor.
3. If the problem persists, contact technical support.
