Operating manual Fireplace inserts S3
EN
20 | Guarantee / warranty
87
20
Guarantee / warranty
1)
Warranty statement:
For your AUSTROFLAMM fireplace insert, we guarantee the flawless perform-
ance of the body for six years, and of all other steel and cast iron components for two years from
the date of first sale.
Steel and cast-iron parts that manifest material- and or processing defects during the guarantee
period (warranty case) will be replaced for new parts provided that the warranty case has been as-
serted to the best of the holder’s knowledge within the statutory warranty period. Functional prob-
lems with electronic accessories (e.g. Insert Control automatic air control) shall only justify a war-
ranty claim for the particular accessory.
Our warranty only covers the free delivery of the new parts: work- and travel times are not recor-
ded.
2)
Exceptions:
We do not provide a guarantee on wear parts (e.g. Keramott, seals and grate), surface
coatings, varnish, glass and ceramics. Keramott, seals, grate), surface coatings, varnish, glass and
ceramics. In the case of such defects no warranty case has occurred .
When heating up, during operation and when cooling down, your fireplace insert may produce
some noise (crackling, soft clicking). This is caused by the various materials expanding and con-
tracting under the influence of temperature in your fireplace insert. Noise of this kind does not con-
stitute a warranty claim and do not constitute a warranty claim.
The territorial scope of validity of our guarantee covers Austria, Germany and France. In all other
countries, separate conditions of the importer apply to the respective country.
No warranty case occurs if your Austroflamm fireplace insert is not located within the territorial
scope of validity, which does not change if it is transported or dispatched by Austroflamm.”
3)
Requirements:
A warranty case shall only then be replaceable if your Austroflamm fireplace insert
has been operated, maintained, installed and commissioned by a specialist authorized by Austro-
flamm, all in compliance with the user handbook. For the replaceability of the warranty case the
start-up log must be received by Austroflamm within one month at the latest of the initial commis-
sioning. In order to make a claim on the warranty, repairs to your fireplace insert must only be car-
ried out by a service engineer authorized by Austroflamm.
The warranty claim is asserted with the invoice and serial number with the Austroflamm specialist
dealer via whom the purchase was made. An unjustified warranty claim will be charged back to
you.
4)
Guarantee:
This guarantee does not affect your statutory warranty rights towards us. Should your
Austroflamm fireplace insert already be defective at the point of handover, you can always connect
us within the framework of the statutory warrant regardless of whether there is a warranty claim or
the guarantee is claimed.
