Atrie DB-120 WL User Manual
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5 TROUBLESHOOTING
Below is a list of commonly asked questions. Before calling technical support, please look through these
issues to see if they help solve your problem.
5.1 THE GATEWAY IS NOT FUNCTIONAL
1.
Check that the POWER LED is ON.
2.
Check that the network cables are installed correctly and the LAN LED is ON.
3.
Check that the WAN LED is ON.
4.
Check the settings on your PC.
5.
Check the Gateway’s settings.
6.
From your PC, can you PING the Gateway? Assuming that the Gateway has DHCP enabled and your
PC is on the same subnet as the Gateway, you should be able to PING the Gateway.
7.
Can you PING the WAN? Your ISP should have provided the IP address of their server. If you can
PING the Gateway and your protocols are configured correctly, you should be able to ping the ISPs
network. If you cannot PING the ISPs network, make sure your using the correct protocols with the
correct VPI/VCI values.
8.
Make sure NAT is enabled for your connection. If NAT is disabled you the Gateway will not route
frames correctly.
5.2 I CAN’T CONNECT TO THE GATEWAY
1.
Check that the POWER LED is ON.
2.
Check that the network cables are installed correctly and the LAN LED is ON.
3.
Make sure that your PC and the Gateway is on the same network segment. The Gateway’s default IP
address is 192.168.1.1. If you are running a Windows based PC, you can open a DOS window and
type IPCONFIG; make sure that the network adapter that is connected to the Gateway is within the
same 192.168.1.x subnet.
4.
Also, your PC’s Subnet mask should match the Gateway’s subnet mask. The gateway has a default
subnet mask of 255.255.255.0.
5.
If this still does not work, press the reset button for 10 seconds. This will place the gateway into its
factory default state. Go through the above procedures again.
6.
Make sure NAT is enabled for your connection. If NAT is disabled your the gateway will not route
frames correctly.
5.3 WAN LED CONTINUES TO BLINK BUT DOES NOT GO
SOLID
This means that the DSL line is trying to train but for some reason it cannot establish a valid connection.
The main cause of this is that you are too far away from the central office. Contact your DSL service provider
for further assistance.
