Atek 10002iX, User Manual, Page: 5 / 259

User Manual Teseq
WARRANTY INFORMATION
Teseq AG warrants each instrument manufactured by them to be free from defects in
material and workmanship for a period of one year from the date of shipment to the original
purchaser. Excepted from this warranty are fuses and batteries that carry the warranty of
their original manufacturer where applicable. Teseq AG will service, replace, or adjust any
defective part or parts, free of charge, when the instrument is returned freight prepaid, and
when examination reveals that the fault has not occurred because of misuse, abnormal
conditions of operation, user modification, or attempted user repair. Equipment repaired
beyond the effective date of warranty or when abnormal usage has occurred will be charged
at applicable rates. Teseq AG will submit an estimate for such charges before commencing
repair, if so requested.
SERVICE PROCEDURE
If a fault develops, notify Teseq AG or its local representative, giving full details of the
difficulty, including the model number and serial number. On receipt of this information,
service information or a Return Material Authorization (RMA) number will be given. Add the
RMA number furnished to the shipping label. Pack the instrument carefully to prevent
transportation damage, affix label to shipping container, and ship freight prepaid to the
factory. Teseq AG shall not be responsible for repair of damage due to improper handling or
packing. Instruments returned without RMA No. or freight collect may be refused at Teseq
discretion. Instruments repaired under Warranty will be returned either via prepaid surface
freight or low cost airfreight at Teseq discretion. Instruments repaired outside the Warranty
period will be returned freight collect, Ex Works Teseq AG 9689 Towne Centre Drive, San
Diego, CA 92121-1964. If requested, an estimate of repair charges will be made before
work begins on repairs not covered by the Warranty.
DAMAGE IN TRANSIT
The instrument should be tested when it is received. If it fails to operate properly, or is
damaged in any way, a claim should be filed immediately with the carrier. The claim agent
should obtain a full report of the damage, and a copy of this report should be forwarded to us
by fax or email (Fax: 858 677 0940, Email: ). Teseq AG will prepare an estimate of repair
cost and repair the instrument when authorized by the claim agent. Please include model
number and serial number when referring to the instrument.
SPARE PARTS
To order spare parts, user manuals, or determine the correct replacement part for your
Teseq products, please contact the Customer Service department or your local
representative.
NSG 1007 Series II 5