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AT&T SB67118 DECT 6.0, User Manual

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AT&T SB67118 DECT 6.0 User Manual Download Page 102

Outgoing 
announcement is 
not clear.

•  When you record your announcement, make sure you 

speak in a normal tone of voice, about nine inches 
from the telephone base.

•  Make sure there is no background noise (TV, music, etc.) 

while recording.

A 

COVM

 icon 

shows on the 
screen display 
and I do not 
know why. 

Your telephone has voicemail indication that is 
separate from the built-in answering system. If 

COVM

 

icon appears on the display, then your telephone has 
received a signal from your telephone service provider. 
Contact your telephone service provider for more 
information on how to access your voicemail. 

•

96

I cannot retrieve 
voicemail 
messages. 

Your telephone has both a built-in answering system 
and voicemail indication. They are independent 
features and each alerts you to new messages 
differently (page 66). If you subscribe to voicemail 
service from your telephone service provider, contact 
your telephone service provider for more information 
on how to access your voicemail. 

•

System does 
not respond 
to remote 
commands.

•  Make sure to enter your remote access code correctly 

(page 77).

•  Make sure you are calling from a touch-tone telephone.

telephone.. 

When you dial a number, you should hear tones. If you 
hear clicks, the telephone is not a touch-tone telephone

telephone is not a touch-tone telephone

 is not a touch-tone telephone 

and cannot activate the answering system.

•  The answering system may not detect the remote 

access code while your announcement is playing. Try 
waiting until the announcement is over before entering 
the code.

•  There may be interference on the telephone line you

telephone line you

 line you 

are using. Press dial pad keys firmly.

Appendix

Troubleshooting

Summary of Contents for SB67118 DECT 6.0

Page 1: ...User s manual AT T SB67118 DECT 6 0 4 line corded cordless small business system ...

Page 2: ...ceipt and original packaging in case it is necessary to return your telephone for warranty service 2009 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China T Compatible with Hearing Aid T Coil TIA 1083 Telephones identified with this logo have reduced nois...

Page 3: ...ry for cordless handset Belt clip for cordless handset Battery compartment cover SB67118 Quick start guide SB67108 User s manual SB67108 Quick start guide User s manual AT T SB67118 DECT 6 0 4 line corded cordless small business system Quick start guide SB67118 DECT 6 0 4 line corded cordless small business system telephone base User s manual AT T SB67108 DECT 6 0 expansion handset for use with AT...

Page 4: ...an audio cable 15 Telephone base setup 16 Menu settings 16 Ringer volume 16 Volume control 17 Ringer tone 17 Ring group 18 Do not disturb DND 18 LCD contrast 19 Key tone 19 Language 19 Line selection 20 Set line mode 20 Area codes 21 Hold reminder 22 Set date and time 22 Music on hold MOH 23 Auto attendant setup for answering system 25 Record announcement auto attendant 25 Record extension list 26...

Page 5: ... single handset 52 PTT to all handsets 52 Answer a PTT call 53 Convert PTT call to intercom call 53 End a PTT call 53 Directory About the directory 54 Capacity 54 Exit the directory 54 Create directory entries 55 Create a new directory entry 55 Store a pause in a directory number 56 Store a flash in a directory number 56 Review directory 57 Review directory entries 57 Search directory 58 Search by...

Page 6: ...ll old messages 73 Transfer message 74 Recording and delivering memos 75 Play back a memo 76 Set general delivery mailbox to not answer 76 Disable the answering system 76 Remote access 77 Cordless headset Cordless headset operation 79 Cordless headset extension number 79 Switch between corded or cordless handset telephone speakerphone and cordless headset 79 Appendix Telephone base display screen ...

Page 7: ...sor to the left or right While playing back messages press REP to repeat the message or press REP twice to hear the previous message or press SKIP to skip to the next message Messages When in idle mode press to enter the general mailbox menu page 72 EXIT While in a menu press to cancel an operation and exit the menu display CONF Press to add another extension or outside line to an existing call pa...

Page 8: ... number page 48 Press and hold to broadcast a message to that extension page 52 INT PTT ALL Press to page all extensions An intercom connection is established with the first extension that answers page 48 Press and hold to broadcast to all extensions page 52 Getting started Quick reference guide Directory card To write names on the directory card follow the steps below 1 Remove the clear plastic c...

Page 9: ...ve a call waiting alert page 41 INT When in idle mode press to initiate an intercom call page 48 Main menu The symbol highlights a menu item Main menu Directory page 54 Call log page 62 Ringer setting page 17 Mailbox setup page 28 Base setup page 19 COVM page 47 Speed dial setup page 35 Customer support page 35 Registration page 10 Using menus Press MENU ENTER to show the first menu item Directory...

Page 10: ...for more information about DSL filters Your product may be shipped with a protective sticker covering the telephone base and handset displays remove them before use For customer service or product information visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 Avoid placing the telephone base too close to Communication devices such as television sets VC...

Page 11: ...ach two lines If you have four telephone lines you will need two two line adapters If your establishment has four telephone lines from one line telephone jacks you will need to purchase a telephone line cord purchased at an electronics store in your area or equivalent for each two line adapter If you have high speed Internet service digital subscriber line DSL you need to have an external or inter...

Page 12: ... telephone base Plug the end of the coiled handset cord into the HANDSET jack on the left side of the telephone Plug the small end of the power adapter into the power jack at the bottom of the telephone base Route the power adapter cord through the slot on the bottom of the telephone Plug the large end of the power adapter into a power outlet not controlled by a wall switch NOTE For complete instr...

Page 13: ...all jack The filter prevents noise and caller ID problems caused by DSL interference Please contact your DSL service provider for more information about DSL filters Install the telephone line cords as shown below L3 L4 L1 L2 Option 1 To connect two 2 line wall jacks Line 2 Line 1 Line 3 Line 4 Electrical outlet not controlled by a wall switch Power adapter Telephone line cords If you have DSL high...

Page 14: ...the telephone are four conductor cords To order a two line adapter model 16598 part number 89 0071 00 visit our website at www telephones att com or call 1 888 915 2007 In Canada dial 1 866 288 4268 1 2 3 Line 1 Line 2 Line 3 Line 4 Electrical outlet not controlled by a wall switch Power adapter Two line adapter If you have DSL high speed Internet service a DSL filter not included is required on e...

Page 15: ... the cover Step 3 Step 2 In the event of a power failure if there are four AA batteries purchased separately are installed in the telephone your telephone base can still operate All lines will work If power fails during a call on the telephone base the call continues until you hang up If power fails during a call on a handset you can still make and answer calls During a power failure although the ...

Page 16: ...dles before registering a new handset 1 2 Getting started Add and register handsets Your telephone can support up to 10 cordless handsets or nine cordless handsets and one cordless headset You can add new handsets and headset AT T model SB67108 and TL7600 sold separately to the SB67118 at any time but each new handset or headset must be registered with the telephone base before use You must regist...

Page 17: ... repeat the registration process again starting with step two above 1 2 3 4 5 6 Getting started Add and register a cordless headset You can use this phone hands free when you register a DECT 6 0 cordless headset AT T model TL7600 sold separately to the telephone base The cordless headset must have a charged battery Make sure the headset battery is properly installed Place the headset in the headse...

Page 18: ...ther than 0 is on the telephone base display then the headset is registered as a handset and will not function properly If this is the case you must deregister and start over being careful to select Cordless headset in step four on the previous page See Deregister handsets and headset on the next page 12 ...

Page 19: ...ENU ENTER 2 Scroll down to Registration and press MENU ENTER 3 Scroll down to Deregistration and press MENU ENTER 4 The telephone base screen shows Deregister all handsets No Yes Press REP to exit or press SKIP to continue the deregistration 5 The telephone base screen shows Deregistering It takes up to 10 seconds to complete the deregistration The screen shows All handsets deregistered and beeps ...

Page 20: ... See page 39 for instructions on using the corded headset with this telephone Plug a 2 5 mm headset into the HEADSET jack on the side of the telephone base Side view of the telephone base INT PTT ALL EXT 1 EXT 6 EXT 7 EXT 8 EXT 9 EXT 0 EXT 2 EXT 3 EXT 4 EXT 5 IN T P T T A L L E X T 1 E X T 6 E X T 7 E X T 8 E X T 9 E X T 0 E X T 2 E X T 3 E X T 4 E X T 5 NOTE If you have corded and cordless headse...

Page 21: ... area NOTE It is the user s responsibility to comply with the copyright laws and to provide lawfully acquired music for the music on hold feature Unlawful use of copyright protected music and or lyrics may subject the user to fines and other legal action INT P TT ALL EXT 1 EXT 6 EXT 7 EXT 8 EXT 9 EXT 0 EXT 2 EXT 3 EXT 4 EXT 5 To use an audio cable NT PTT ALL Plug the small end 2 5mm plug of the au...

Page 22: ...ne base screen 1 When the telephone is idle press MENU ENTER 2 Press or to scroll to Ringer setting 3 Press MENU ENTER twice to select Ringer volume 4 Press or or VOL or VOL on the telephone base to adjust the ringer volume 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT NOTE The ringer volume also determ...

Page 23: ...on tone To exit without making changes press EXIT NOTE If you turn off the ringer volume you will not hear ringer tone samples 1 2 3 4 5 6 7 Directory Call log Ringer setting Mailbox setup Ringer volume Ringer tone Ringer group Ringer tone L1 L2 L3 L4 1 1 1 1 Ringer tone L1 L2 L3 L4 1 3 1 1 Volume control Use this feature to independently set the listening volume to one of five levels for each of ...

Page 24: ...There is a confirmation tone To exit without making changes press EXIT NOTE The symbol represents the telephone base 0 represents extension 10 1 2 3 4 5 6 Directory Call log Ringer setting Mailbox setup Ringer volume Ringer tone Ring group Ring group L3 Extension number 1 3 56 8 0 ENTER Save Ring group L3 Extension number 1234567890 Getting started Telephone base setup 18 Do not disturb DND Use th...

Page 25: ...NTER to save the setting and return to the previous menu There is a confirmation tone To exit press EXIT 1 2 3 4 5 Call log Ringer setting Mailbox setup Base setup LCD contrast Key tone Language Line selection Language Call log Ringer setting Mailbox setup Base setup Key tone Use this feature to turn the key tone on and off The telephone base is factory programmed to beep with each key press If yo...

Page 26: ...electable line which chooses the first available line for making a call To select a particular line choose Line 1 Line 2 Line 3 or Line 4 When the telephone is idle press MENU ENTER Press or to scroll to Base setup Press MENU ENTER Press or to scroll to Line selection Press MENU ENTER Press or to select Auto Line 1 Line 2 Line 3 or Line 4 Press MENU ENTER to save the setting and return to the prev...

Page 27: ...more than one area code for your region enter those area codes as local area codes When the telephone is idle press MENU ENTER Press or to scroll to Base setup Press MENU ENTER Press or to scroll to Area codes Press MENU ENTER Press or to scroll to Home area or Local area 1 Local area 4 Press MENU ENTER to edit it Use the dial pad keys to enter a three digit area code Enter 000 for your home area ...

Page 28: ...r SKIP to scroll to the item you want to edit and press the dial pad to enter the correct digit 8 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 6 7 Hold reminder Use this feature to have silence or play a beep tone every 30 seconds when there is a call on hold When the telephone is idle press ME...

Page 29: ...exit without making changes press EXIT Reviewing the recording When the telephone is idle press MENU ENTER Press or to scroll to Base setup Press MENU ENTER Press or to scroll to Music on hold Press MENU ENTER Press or to scroll to Preview music Press MENU ENTER to hear the current recording Press REP to return to the previous menu 1 2 3 4 5 6 1 2 3 4 5 Music on hold MOH Music on off Preview music...

Page 30: ... start recording A timer appears on the screen and starts counting Press MENU ENTER to stop recording Then the display returns to the previous menu To exit without making changes press EXIT 1 2 3 4 5 6 1 2 3 4 5 6 M O H record 00 09 ENTER Stop M O H record ENTER Start Music on off Preview music Record new music NOTES If there is silence detected for six seconds while recording the screen display a...

Page 31: ... Use this feature to record up to five new announcements so that you can have different announcements for different lines or different announcements for daytime and after hours You can easily switch among the recorded announcements Each announcement can be up to two minutes The auto attendant announcement should contain instructions for the caller Following are example scripts Pre recorded announc...

Page 32: ...ess 3 pound or press star for the receptionist When the telephone is idle press ANSWER ON for the desired line Press or to scroll to Setup Press MENU ENTER Press or to scroll to Record ext list Press MENU ENTER The current extension list plays Press 1 to select Change Press MENU ENTER to start recording The timer starts counting Press MENU ENTER to stop recording The timer stops and the recorded m...

Page 33: ...or to scroll to Auto attendant Press MENU ENTER twice to select Number of rings Press or to select a number 2 7 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 6 Ans Gen MB only Ans Auto att No answer Setup Mailbox setup Auto attendant Announcement Record ext list Number of rings Select anncemnt N...

Page 34: ...nswering system answers a call after two rings when there are new messages and after four rings when there are no new messages This enables you to check for new messages without paying for a toll call 6 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 5 Number of rings Select anncemnt Number of rings...

Page 35: ...ess MENU ENTER Press or to scroll to an announcement Press MENU ENTER to save the setting and return to the previous menu The selected announcement plays To exit without making changes press EXIT 1 2 3 4 5 6 Number of rings Select anncemnt Select anncemnt Prerecord ENTER Save Select anncemnt Anncemnt 1 ENTER Save NOTE The auto attendant and the mailbox share the same list of announcements Getting ...

Page 36: ...t without making changes press EXIT 1 2 3 4 5 Set access code remote code Use this feature to enter a four digit number 0000 9999 to allow remote access to your general mailbox from any touch tone telephone Unless you change it the remote access code is 0000 When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER twice to select Set access code Use the dial...

Page 37: ...ging device is busy not available or off during the call you may not receive the notification call When the telephone is idle press MENU ENTER Press or to scroll to Mailbox setup Press MENU ENTER Press or to scroll to Notify alert Press MENU ENTER Set alert number Press MENU ENTER again to select Alert call Use the dial pad to enter the number up to 32 digits of the telephone you want to be notifi...

Page 38: ...NU ENTER The screen displays Press SPKR to confirm the alert call Press SPEAKER on the telephone base You should hear the telephone number being dialed To exit without making changes press EXIT After confirming that the call went to the telephone number you specified press SPEAKER again to end the test The screen returns to idle mode NOTES If you turn on Notify alert before you enter the alert num...

Page 39: ...n access handset mailboxes from the telephone base Please see Handset mailbox overview in the SB67108 handset manual 2 New messages Handset anncemnt To general MBox Fast answer mode Enter mailbox access code 0001 ENTER Next Fast answer mode On ENTER Save Handset announcement setup You can set or change the handset announcement from the telephone base The announcement is the greeting callers hear w...

Page 40: ...ncement OR To exit without making changes press EXIT 5 6 7 8 Record anncemnt ENTER Start Record anncemnt 00 05 ENTER Stop Play announcement 00 09 1 Change 2 OK Play announcement 00 02 1 Change 2 OK Switch to general mailbox You can directly go to general mailbox while accessing a handset mailbox from the telephone base When the telephone is idle press Messages on the telephone base Press the one t...

Page 41: ...s 5 Press MENU ENTER to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press EXIT 1 2 3 4 Mailbox setup Base setup COVM Speed dial setup Speed dial 1 Speed dial 2 Speed dial 3 Speed dial 4 Enter phone 8888832445 ENTER Save NOTES See Calling a speed dial number on page 39 for instructions on calling a speed dial number The memory locatio...

Page 42: ...rt beep The Hold reminder is active a call has been on hold for more than three minutes The telephone conversation recording begins During the recording you will hear one beep per minute Error tone a triple beep You are pressing VOL or VOL when the volume has reached its highest or lowest setting You are pressing CALL LOG when the call log is empty Four beeps You cannot intercom with an extension ...

Page 43: ...s on hold Flashes rapidly when there is an incoming call ANSWER ON indicator On when the general mailbox is on and ready to receive calls SPEAKER indicator On when the speakerphone is on MUTE indicator Flashes slowly when the corded handset microphone or speakerphone is muted DND indicator On when the do not disturb function is on HEADSET indicator On when the corded headset is in use Indicator li...

Page 44: ...ed call on the corresponding line Flashes rapidly when there is an incoming call on the corresponding line Making a call To make a call from the telephone base Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset 2 Wait for a dial tone then enter the telephone number The screen displays the elapsed time as you talk...

Page 45: ...headset Wait for a dial tone then dial the number on the base To hang up press the ON OFF button On hook dialing predialing Enter the telephone number Press REMOVE to make corrections when entering the telephone number Lift the handset or press SPEAKER to dial OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset Using the speakerphone During a call...

Page 46: ...en lift the handset NOTE If there is no telephone number stored in the speed dial location No number displays on the screen Answering a call To answer a call Lift the handset press SPEAKER HEADSET or the ON OFF button on a registered cordless headset OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset Temporary ringer silencing Press MUTE while th...

Page 47: ...s in use the caller ID of the missed call displays for 15 seconds after your current conversation ends For more information on caller ID with call waiting see page 60 1 2 1 2 To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset To edit a number While the desired number displays press MENU ENTER to enter editing mode Press REP or SKIP to move the curso...

Page 48: ...ly to system telephones It does not affect non system phones using the same line s Recording a call 1 2 3 Privacy OFF Record call ON Line1 00 10 06 8888832445 Telephone base operation Options while on calls 42 Privacy ON Record call ON Line1 00 00 06 8888832445 PRIV Use this feature to record two way phone conversations during a call The recording is treated the same as memos and is always marked ...

Page 49: ... 72 NOTES Call privacy is automatically on when recording a call Calls that you record use the same memory as the answering system Recording long conversations uses up space available for recording normal messages Please see Remaining spaces on page 32 MUTE Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To mute a ca...

Page 50: ... call on hold again You cannot put an intercom call on hold Switching between lines Use this feature to switch between lines during an outside call Press LINE 1 LINE 4 of another telephone line to make or answer another call The current call is put on hold automatically To return to the first call press the original LINE 1 LINE 4 The second line is put on hold automatically Join a call in progress...

Page 51: ...using two lines at the same time You can also join an intercom call with a call on an outside line The outside line call must be established first because an intercom call cannot be placed on hold To make a three way conference call Make or answer an outside call Press HOLD and call someone on another line or start an intercom connection OR Call someone on another line or intercom someone The firs...

Page 52: ...cally To end a conference call Place the handset on the telephone base to hang up or press SPEAKER The call does not terminate until all extensions hang up NOTES If an internal party hangs up the ongoing call becomes a two way conversation You cannot make any conference calls if all four telephone lines are in use If you are experiencing difficulty in using the conference features on this telephon...

Page 53: ... exit without making changes press EXIT NOTE For information about using your voicemail service contact your telephone service provider for assistance 1 2 3 4 5 COVM central office voicemail If you subscribe to voicemail service with your telephone service provider turn on the COVM feature This feature displays COVM on the screen above the line key of any telephone line that receives new voicemail...

Page 54: ...arged and registered accessory cordless handsets Make an intercom call to a cordless handset Press the one touch EXT 1 0 key for the destination extension or press the INT PTT ALL key then lift the handset The screen displays Calling X Handset X X represents the extension number 1 0 Handset X represents the default handset name or Calling All OR Press INT key on the telephone base then scroll to t...

Page 55: ...ing X Handset X X represents the extension number 1 0 Handset X represents the default handset name or Calling All OR Press INT on the telephone base then scroll to the destination extension Press MENU ENTER NOTES Before the intercom call is answered you can cancel the intercom by pressing SPEAKER lifting and resetting the handset or by pressing the corresponding LINE 1 LINE 4 to resume a call The...

Page 56: ...he call is answered by pressing L 1 L 4 You hear a short tone from the telephone base The outside call is automatically transferred to the desired extension 4 Put the corded handset on the telephone base or press SPEAKER to hang up OR You can resume the call by pressing the corresponding flashing line key LINE 1 LINE 4 before the desired extension answers the call You hear a beep tone every 30 sec...

Page 57: ...ne minute the extension rings as an incoming call to remind the extension user If the outside call is put on hold for 10 minutes it is automatically transferred to the auto attendant The telephone base returns to idle mode Answer a transferred call When you hear a short intercom ring from the telephone base Lift the handset to intercom with an extension You can talk privately with the extension be...

Page 58: ...e PTT wait state if necessary you can press and hold the previous one touch EXT 1 0 key or the INT PTT ALL key to continue speaking into the base speakerphone 4 The destination party can now respond see Answer a PTT call section in the SB67108 handset manual PTT to all handsets 1 When the telephone base is idle press and hold the INT PTT ALL key to automatically activate the speakerphones of all t...

Page 59: ...PTT to all handsets on the previous page To respond with a handset see Answer a PTT call in the SB67108 handset manual NOTE If the PTT call is sent to all handsets the intercom call is established with the first one who presses INT Convert PTT call to intercom call You can convert the PTT call to a two way intercom call on the called telephone base 1 Press INT on the called extension to convert th...

Page 60: ...t search feature can help you quickly find and dial numbers page 58 If there are already 100 entries the screen shows Memory is full You cannot store a new number until you delete one If you try to view the directory entries when there are no entries the screen displays Directory empty Exit the directory On the telephone base press EXIT to cancel an operation and return to idle mode If you pause f...

Page 61: ...the dial pad when prompted Press REP or SKIP to move the cursor to the left or right Press REMOVE to backspace and delete characters Press and hold REMOVE to erase all digits Press PAUSE REDIAL to enter a 3 5 seconds dialing pause a P appears page 56 Press FLASH to enter a flash page 56 4 Press MENU ENTER to save the number then enter the name when prompted Use the dial pad to enter a name up to 1...

Page 62: ...ted telephone systems When you wish to enter a pause in the dialing sequence press PAUSE REDIAL to store a 3 5 seconds pause A P appears in the telephone number Each pause counts as one digit If you want to save the number in the directory press MENU ENTER Store a flash in a directory number Use this feature to store the flash needed to access certain custom calling services in a directory number ...

Page 63: ... base If there are no directory entries the screen displays Directory empty 2 Press or to browse through the directory Entries appear alphabetically by the first letter in the name 1 CHRISTINE SMITH 888 722 7702 ENTER Edit Directory 4 entries ENTER Add REMOVE Delete all Directory Review directory 57 Directory empty ENTER Add ...

Page 64: ...there is an entry in the directory beginning with that letter If there is no entry matching the letter you press it remains in the current entry 4 To see other names starting with the letters on the same dial pad key keep pressing the key The names appear in alphabetical order For example if you have the names Jennifer Jessie Kevin and Linda in your directory If you press 5 JKL once you see Jennif...

Page 65: ...phone is idle press MENU ENTER twice to select Directory OR Press DIR on the telephone base 2 Press REMOVE and the screen displays Delete entire directory No Yes Press SKIP to confirm or press REP to return to the previous screen NOTE You cannot retrieve deleted entries Edit an entry 1 When a directory entry appears press MENU ENTER 2 Follow steps 3 to 5 on pages 55 56 NOTE If the telephone number...

Page 66: ...u have both caller ID and call waiting but as separate services you might need to combine these services You only have caller ID service or only call waiting service You do not subscribe to caller ID or call waiting services This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment T...

Page 67: ... caller hangs up or until the call has been answered at another extension or until the call ends If you subscribe to caller ID service this phone automatically resets the time and date each time new call information is received You can also set the time and date yourself see Set date and time on page 22 NOTES 1 The caller ID information might not be available for every incoming call Callers might ...

Page 68: ...creen shows XX Missed call s All unreviewed entries are counted as missed calls Each time you review a call log entry with the icon NEW the number of missed calls decreases by one When all the entries in the caller ID information become old have been reviewed the system removes the missed calls alert from the display and the NEW CALL indicator turns off Review the caller ID information When the te...

Page 69: ...atic line selection press LINE 1 LINE 4 for the desired line then lift the handset Delete entries 1 2 Delete a caller ID entry When in the call log press or to browse to the number you wish to delete Press REMOVE to delete the shown entry from the caller ID information Delete all caller ID entries When the telephone is idle press CALL LOG OR When the telephone is idle press MENU ENTER Press or to ...

Page 70: ...ory entry There is a confirmation tone The name and the telephone number appear If the entry is already saved in the directory the screen display remains the same and waits for more editing If there is no caller ID information you hear an error tone The number is unable to save OR To exit without making changes press EXIT NOTE You will need to change how a caller ID number is dialed if the entry d...

Page 71: ...en other information or no information shows for various reasons On screen message Reason PRIVATE CALLER The caller prefers not to show the telephone number and name UNKNOWN CALLER Your telephone service provider cannot determine the caller s name and telephone number Calls from other countries may also generate this message ...

Page 72: ...combine multiple services like voicemail and call waiting so you may not be aware that you have voicemail To check what services you have and how to access them contact your telephone service provider You can use your telephone answering system and voicemail together by setting your built in answering system to answer before voicemail answers To learn how to program your voicemail settings contact...

Page 73: ...t answered the auto attendant prompts the caller to leave a message for that extension or try another extension The auto attendant can answer only one call at a time so you might want to have more than one auto attendant in your system so that even when a call on one line is being answered a second auto attendant can answer another ringing line You can designate up to four auto attendants in your ...

Page 74: ...n record up to five new announcements to have different announcements for each line Each announcement can be up to two minutes Auto attendant and general mailbox announcements both require system memory to record so we suggest recording brief announcements in order to leave more space for messages The maximum recording time of all handsets and base is 180 minutes The actual recording time depends ...

Page 75: ...ter the number of rings you programmed see Number of rings on page 27 and plays your selected auto attendant announcement While the line silently rings and while the auto attendant is answering and directing a call the line indicator flashes page 38 To interrupt the auto attendant press the flashing line indicator LINE 1 LINE 4 or L 1 L 4 to talk to the caller on that line You can also allow the a...

Page 76: ...ter hearing the announcement the auto attendant announces three times Please enter your party s extension followed by the pound key If you are using a rotary telephone please stay on the line For a company directory dial star twice Then the auto attendant transfers the call to the general mailbox for the caller to leave a message Using multiple auto attendants Use this feature to set one or more t...

Page 77: ...oing announcement Person answers call Normal call Caller enters another extension or records a message Yes No AA calls extension Caller dials extension number and Caller dials and Caller dials remote access code No caller input General mailbox records message Answering system remote access 71 Auto attendant flow chart ...

Page 78: ...icator on the telephone base flashes when there are new and unreviewed messages and memos in the general mailbox Message playback 1 2 3 Answering system Answering system operation 72 Ans Gen MB only Ans Auto att No answer Setup General Mbox ON Play announcement 00 09 From the telephone base you can play the messages in both the general mailbox and handset mailboxes If you have new messages you hea...

Page 79: ... Options during playback When a message is playing you can adjust the playback volume skip repeat or delete the message When messages are playing on the telephone base Press VOL or VOL to adjust the message playback volume Press SKIP to skip to the next message Press REP to repeat the message Press twice to hear the previous message Press REMOVE to delete the message The system announces Message d...

Page 80: ...re are any new and unreviewed messages in the general mailbox the Messages indicator still flashes after you delete all old messages Transfer message When a message is playing in the general mailbox or handset mailbox you can transfer the message to a single extension all extensions or the telephone base When a message is playing on the telephone 1 Press XFER on the telephone base 2 Press or to sc...

Page 81: ...mo automatically plays back The screen displays 1 Change 2 OK 6 Press 1 to re record that memo OR Press 2 to save the memo and send it to the extension you selected The system announces Message transferred to mailbox X and then returns to the previous menu or memo OR To exit without making changes press EXIT To record a memo in the handset mailbox then deliver it When the telephone is idle press M...

Page 82: ... to scroll to No answer Press MENU ENTER Disable the answering system When the telephone is idle press ANSWER ON for the desired line to set up Press or to scroll to No answer Press MENU ENTER to prevent the answering machine from answering calls on that line OR To exit without making changes press EXIT 1 2 1 2 Answering system Answering system operation Ans Gen MB only Ans Auto att No answer Setu...

Page 83: ...age during playback 5 Press to stop and return to the remote commands during playback 6 Press to skip to the next message during playback 7 Press to transfer the current message during playback Press to end the call 4 Hang up to end the call and save all undeleted messages Cut out the remote access wallet card at the back of this user s manual for quick reference NOTES 1 If you do not enter a vali...

Page 84: ...full and you cannot record new messages until old ones have been deleted Check the system remaining space page 32 frequently to maintain availability of space for incoming messages 5 If you press 4 within five seconds of each message playback start the previous message plays instead of repeating the current message Answering system Remote access 78 ...

Page 85: ... Switch between corded or cordless handset telephone speakerphone and cordless headset Use the following instructions to switch between the telephone base components corded handset speakerphone corded headset and cordless headset You must use the intercom system page 48 to switch between the base and the cordless handsets To switch from corded handset corded headset or speakerphone to cordless hea...

Page 86: ...deleted Deregistering The telephone system is deregistering all the cordless handsets and cordless headset from the telephone base Directory empty There are no directory entries Directory No items stored There is no directory entry when you press DIR for chain dialing Ended You have just ended a call Error The handset or headset registration failed General Mbox ON Play announcement General mailbox...

Page 87: ...hone base speakerphone to call the alert call number PTT To X Handset X Release PTT key to stop You are using push to talk PTT intercom feature to call Handset X release the one touch EXT 1 0 key to complete a one way conversation Sorry this mailbox is being used You cannot access a mailbox that is being used Speed dial X No number You cannot initiate a speed dial without a telephone number stored...

Page 88: ...s can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your telephone base has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Reme...

Page 89: ...or power cord immediately Do not plug the product back in until it has dried thoroughly Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion If this product does not operate normally see the Troubleshooting section on pages 90 97 of this user s manual If you cannot solve the problem or if the product is damaged refer ...

Page 90: ...een portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker Should NOT place wireless telephones directly over the pacemaker such as in a breast pocket when it is turned ON Should use the wireless telephone at the ear op...

Page 91: ...For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be give...

Page 92: ...ealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept a...

Page 93: ...hould expect the repair or replacement to take approximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for ONE 1 YEAR from the date of purchase If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period o...

Page 94: ...se or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The warranty exclusively des...

Page 95: ...unications Commission FCC Even so this handset and telephone base can communicate over only a certain distance which can vary with the locations of the telephone base and handset the weather and the construction of your building Redefining long range coverage and clarity This telephone base comes with two antennas that gives much better clarity and covers a longer range than before For even greate...

Page 96: ...ns above Make sure you plug the handset cord securely and firmly into the HANDSET jack on the telephone base and the corded handset If the previous suggestions do not work disconnect the telephone base from the telephone jack and connect to a different telephone If there is no dial tone on that telephone either the problem is in your wiring or local service Contact your telephone service provider ...

Page 97: ... line cord and the telephone wall jack The filter prevents noise and caller ID problems as a result of DSL interference Please contact your DSL service provider for more information about DSL filters You may be able to improve the performance of your telephone base by installing your new telephone base as far as possible from any other existing corded or cordless telephone system that may already ...

Page 98: ...e you are listening to your party press MUTE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE again to turn the microphone on I hear other calls while using my telephone Disconnect the telephone base from the telephone jack and plug in a different telephone If you still hear other calls call your telephone service provider My telephone base does not ring...

Page 99: ...location If this does not solve the problem relocate your telephone base or modem farther apart from one another or use a different surge protector Relocate your telephone base to a higher location The telephone base might have better reception when installed in a high area If the other telephones in your building are having the same problem contact your telephone service provider Excessive backgr...

Page 100: ...tem does not receive caller ID when on a call Make sure you subscribe to caller ID with call waiting features from your telephone service provider Caller ID features works only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment The answering system is recording incomplete messages If a caller leaves a very long messag...

Page 101: ...machine If that solves the problem consult your fax machine documentation for information on compatibility with answering systems System does not record messages Make sure the answering system is on page 72 Make sure the memory of the answering system is not full Please refer to the Remaining space section on page 32 in the user s manual When the answering system memory is full it does not record ...

Page 102: ...ng system and voicemail indication They are independent features and each alerts you to new messages differently page 66 If you subscribe to voicemail service from your telephone service provider contact your telephone service provider for more information on how to access your voicemail System does not respond to remote commands Make sure to enter your remote access code correctly page 77 Make su...

Page 103: ...ly do the following in the order listed Disconnect the power to the telephone base Disconnect the spare battery if applicable Wait a few minutes Connect power to the telephone base Reinstall the backup battery Wait for re establishing the connection with the telephone base Allow up to one minute for this to take place 97 ...

Page 104: ...acy 42 Call screening 30 Call transfer 50 51 Call waiting 41 60 Caller ID save entries to directory 64 delete entries 63 dial an entry 63 review information 62 Capacity 54 68 Central office CO lines 20 Central office voicemail COVM on or off 47 reset 47 Chain dialing 45 Conference calls 45 46 Customer support 35 D Delete all old messages 73 call log entries 63 directory entries 59 Deliver a memo 7...

Page 105: ... audio cable 15 corded headset 14 telephone base 6 8 Intercom with a cordless handset 48 with all extensions 48 answer 49 end 49 J Join a call in progress 44 K Key tone 19 L Language 19 Last number redialing 40 LCD contrast 19 Line indicators 38 Line mode 20 Line selection 20 Limited warranty 87 88 M Mailbox setup 28 34 Maintenance 72 Make call 38 39 conference call 45 46 intercom call 48 49 PTT c...

Page 106: ... push to talk intercom single handset 52 all handsets 52 answer 53 convert to intercom 53 end 53 Q Quick reference guide 1 3 R Record call 42 extension list 26 memo 75 announcement 25 28 33 Redial 40 41 Registration cordless handset 10 cordless headset 11 Remote access 77 78 Remote code 30 Remaining space 32 Repeater 5 6 89 Review directory entries 57 caller ID information 62 Ring group 18 Ringer ...

Page 107: ...0 51 message 74 Troubleshooting 90 97 Turn off answering system 76 auto attendant 69 general delivery mailbox 76 Turn on answering system 68 auto attendant 69 general delivery mailbox 72 Two way communication 52 Two way intercom 53 Two way phone conversation 42 43 Two way recording 84 U Un mute 43 V Voicemail COVM 47 from answering system 66 Voice prompt 68 69 Volume control 17 41 W Warranty 84 85...

Page 108: ...rn to the remote commands 5 Skip the message 6 Transfer the message 7 End remote access call or hang up Call your telephone number then enter your four digit access code preset to 0000 Model name AT T SB67118 Type DECT 6 0 4 line corded cordless small business system 2009 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed t...

Page 109: ...om 2009 Advanced American Telephones All Rights Reserved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Printed in China Issue 4 AT T 09 09 ...

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