AT&T Merlin 1030 Administration Manual Download Page 4

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Table of Contents

How to Use This Manual
Administration Overview

Administering Your System for the First Time

Making Changes to Your System Later

MERLIN System Components

The Model 1030 Control Unit and Expansion

Unit

The Administrator/Attendant Console

Types of Consoles
Using the Console

Optional Equipment

Preparing to Administer Your System

The Square vs. Pooled Decision

About Square Systems
About Pooled Systems

The Forms and Labels You Need
Choosing a Time to Administer Your System

Basic Administration

Setting Your Control Unit
Changing Your System Later

Notes on Resetting Control Unit Switches

Entering and Leaving Administration Mode
Specifying Touch-Tone or Rotary Signaling
Setting Your System to Operate with the Call

Management System

Setting Up Square Systems

Notes on Assigning Lines to Voice Terminals
Preparing to Assign Lines to Voice

Terminals

Assigning Lines to Buttons

Setting Up Pooled Systems

Preparing to Set Up Line Pools
Assigning Lines to Line Pools
Preparing to Assign Lines to Buttons and

Set Up Access to Line Pools

Assigning individual Lines to Buttons
Assigning Line Pools to Buttons (Button

Access to Line Pools)

Assigning Dial Access to Line Pools

Customizing with Additional System Options

Assigning Call Restrictions to Voice Terminals

Assigning Outward and Toll Call

Restrictions

Setting Up Allowed Lists
Assigning Allowed-List Call Restrictions

Administering Automatic Route Selection

(ARS)

How ARS Works
Overview of ARS Administration

About ARS Tables

Preparing ARS Tables for a Typical Business
Preparing to Administer ARS Tables

Administering Area Code/Exchange Sections

of ARS Tables

Administering Pool, Absorb, and Other Digits

Sections of ARS Tables

Activating and Deactivating ARS

Assigning Voice Terminals to Groups for

Group Page

Assigning Voice Terminals, Lines, or Line Pools to

Groups for Group Call Distribution

How Group Call Distribution Works
Preparing to Administer Group Call Distribution

Setting the System for One-Touch Hold with

Call Announcement

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25
27
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29

5 3
5 3
5 4
5 5
5 8
7 4

7 4

7 8

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81
82

Establishing Enhanced Night Service

Administering Night Service with Group
Assignment
Administering Night Service with Extra Alert
Administering Night Service with Outward

Restriction

Administering Night Service with Time Set
Activating and Suspending Enhanced Night

Service with Time Set

Activating and Deactivating Enhanced Night

Service at the Attendant Console

Programming System Speed Dial Codes

Administering SMDR (Station Message Detail

Recording) Options

Resetting SMDR
Setting Your Printer to Scroll to the Top of

the Page

Setting the Return Interval for Transferred

Calls

Setting the Disconnect interval for Held Calls
Setting the Recall Timer

Programming Voice Terminals for Office

P r i o r i t i e s

Using Centralized Voice Terminal

Programming

Assigning an Automatic Line Selection

S e q u e n c e

Assigning Programmable Line Ringing for

Incoming Calls

Assigning Cover Buttons
Assigning Line Pickup Buttons

Programming Voice Terminals for Personal

Priorities

Assigning Features to Programmable Buttons

Feature Programming Chart

Assigning Personal Speed Dial Codes to 5-

and 10-Button Voice Terminals and Basic
Telephones

Using Special Characters in Programmed

Dialing Sequences

Selecting a Personalized Ring
Programming Voice Announcement Disable
Programming Simultaneous Voice and

Data Calls

Special information about Attendant Consoles

Programming Tips for Attendant Consoles
Notes on Programming and Using Economy

Attendant Consoles

Special Information about 5-Button Voice

T e r m i n a l s

Special information about Basic Telephones

Basic Telephones Connected to an Off-Premises

Telephone Interface (OPTI) or a Basic Telephone
and Modem interface (BTMl)

Basic Telephones Connected to a Basic Telephone

M o d u l e

Special Requirements for Placing Voice or Data

Calls on Touch-Tone Telephones

MERLIN System Features

Fixed Features

Custom Features
Optional Features

Appendix: System and Voice Terminal

Configuration Forms

I n d e x

Quick Reference Guide to Administration

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183

Summary of Contents for Merlin 1030

Page 1: ...AT T MERLIN COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL MODELS 1030 AND 3070 WITH FEATURE MODULE 5 ...

Page 2: ...MERLIN COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL MODELS 1030 AND 3070 WITH FEATURE MODULE 5 ...

Page 4: ...5 36 37 41 42 43 45 46 4 7 4 9 5 1 5 3 5 3 5 4 5 5 5 8 7 4 74 76 78 79 81 81 82 84 Establishing Enhanced Night Service Administering Night Service with Group Assignment Administering Night Service with Extra Alert Administering Night Service with Outward Restriction Administering Night Service with Time Set Activating and Suspending Enhanced Night Service with Time Set Activating and Deactivating ...

Page 5: ...MERLIN System Features described on pages 136 through 143 4 Get ready to administer your system by filling out the System and Voice Terminal Configuration Forms on pages 144 through 180 if you haven t done so already You ll also need to review the information in Preparing to Administer Your System page 16 5 Read through Basic Administration page 24 and perform those tasks that apply to your partic...

Page 6: ... locate the procedure for the option or feature you want to change and perform the necessary steps in the procedure Streamlined instructions are provided in the Quick Reference Guide to Administration Procedures on page 183 3 If you are making a basic modification to the system that is a modifica tion that requires changing any of the switch settings on your control unit read the information in Ch...

Page 7: ...ed administration mode See Entering and Leav ing Administration Mode page 28 for more information about this operating state In contrast the term program refers to assigning programmable features to an in dividual voice terminal Anyone can put a voice terminal in programming mode and assign it features while the system is in the regular call handling mode ADMINISTERING YOUR SYSTEM FOR THE FIRST TI...

Page 8: ...em Options page 45 There are some features that you may want to assign to certain voice terminals yourself because they influence call handling efficiency throughout your entire business Assigning these features does not involve administrative procedures but rather simple programming steps at the administrator attendant console or at in dividual voice terminals These procedures are described in Pr...

Page 9: ...epare for System Administration These procedures help you get ready to administer your system Decide how people will access outside lines Complete and keep handy your System and Voice Terminal Configuration Forms Schedule a time to perform administration procedures Perform Basic Administration Depending on your system requirements some of these procedures maybe necessary immediately after your sys...

Page 10: ...r Program Voice Terminals for Office Priorities These procedures are optional Use Centralized Voice Terminal Programming or perform them at individual voice terminals whenever you want to give some one access to these features Assign an Automatic Line Selection sequence Assign Programmable Line Ringing for incoming calls Assign Cover buttons Assign Line Pickup buttons Program Voice Terminals for P...

Page 11: ...onfiguration you replace the Voice Terminal Module in slot 11 with a Line Module This increases the number of lines to 15 and decreases the number of voice terminals to 20 The addition of an Expansion Unit makes the Model 1030 control unit a Model 3070 control unit and increases system capacity to as many as 30 outside lines and 70 voice terminals again depending on the combination of Line and Voi...

Page 12: ... lights loud bells or horns for three noisy or remote zones where the regular voice terminal ring cannot be heard Page jack Connects a loudspeaker paging system With an adapter you can have up to three paging zones Music In jack Connects a music source for Music on Hold or background music through a paging system Bkgd Vol Background Volume control Allows volume adjustment for background music MOH ...

Page 13: ...voice terminals you must remove the Line Module from slot 11 and replace it with a Voice Terminal Module This returns your system to the standard con figuration of 10 outside lines and 30 voice terminals You can then insert modules into the appropriate slots in the Ex pansion Unit If Expansion Unit slots 17 18 21 22 and 23 are empty the power switch on the first Power Module slot 16 must be set to...

Page 14: ...minal in the system The system assigns lines and intercom numbers to these buttons automatically You can use the lights next to each button to keep track of what is happening on the lines and at the voice terminals you are working with For systems with more than eight lines or more than 20 voice terminals large systems switch H on the control unit set to 8 Lines these two consoles are available Th...

Page 15: ...pecifying Touch Tone or rotary signaling assigning allowed list call restrictions and administering other system options 7 Call Rstr button Used when setting lines to detect a toll prefix or area code only and when assigning outward and toll call restrictions 8 Message button Used when giving a voice ter minal the same assignments as one that has already been administered 9 Conference button Used ...

Page 16: ...n which Shift but ton you touch 9 Shift button Used to access Auto Intercom buttons for inter com numbers 10 through 39 10 Shift button Used to access Auto Intercom buttons for inter com numbers 40 through 69 11 Shift button Used to access Auto intercom buttons for inter com numbers 70 through 79 12 Message Status button Not used for system administration Be sure the light next to the button is of...

Page 17: ...ctors have three Shift buttons that let you administer as many as 70 voice terminals using only the 30 Auto Intercom buttons on the Attendant in tercom Selector When you touch one of the Shift buttons you change the intercom numbers assigned to the Auto Intercom buttons Use the left Shift button labeled 10 20 30 to select intercom numbers 10 through 39 in the blue band the center Shift button labe...

Page 18: ...nd Modem Interface Basic Telephone Module Lets you connect basic Touch Tone and rotary telephones to the MERLIN system Hands Free Unit Provides you with full speakerphone capability including hands free telephone conversation On Hook Dialing Monitor on HoId and teleconferencing Headset and Headset Adapter Enables an attendant to answer and listen to calls without lifting the handset General Purpos...

Page 19: ...em review this section to make sure you have the information and completed forms that you need Preparation Procedures Decide how people will access outside lines Complete your System and Voice Terminal Configuration Forms Schedule a time to perform administration procedures 16 ...

Page 20: ...an join in on calls or pickup calls on hold just by touching the appropriate line button at almost any voice terminal You can choose between two kinds of square configurations standard or custom ized In the standard configuration you give all voice terminals in the system access to the same lines In the customized arrangement on the other hand you assign specific lines or sets of lines to selected...

Page 21: ...ATS lines and one Foreign Exchange FX line The sales and office staff use the out of state WATS line frequently to speak with manufacturers representatives haulers and other dealerships This group uses one of the in state WATS lines to contact customers vendors and the Division of Motor Vehicle Registration in the state capital The third WATS line is an incoming in state WATS line used by customer...

Page 22: ...IGURATION As the figure shows this type of system provides complete flexibility in line assign ment You can assign Iines to any available buttons on a voice terminal in any order you wish A person in a customized square system does not have to have a line assigned to his or her voice terminal in order to answer a ringing parked or held call on that line Say that a customer calls on the in state WA...

Page 23: ... 11 different line pools Each type of special purpose line that your business has such as WATS or Foreign Exchange FX lines should be assigned to a separate pool You should not mix types of lines in a pool because you cannot control which line people get when they access the pool If your business has local lines in state WATS lines and Band 1 out of state WATS lines for exam ple you must set up at...

Page 24: ...ines than you would with a square system Furthermore more programmable buttons on voice terminals are available for assignment as special purpose line buttons or feature buttons Main pool Lines A B C Line pool 2 Lines E F Line pool 3 Lines G H Line not assigned to pool Line D 21 ...

Page 25: ... 893 Line pool 5 Dial code 892 Line pool 4 Dial code 891 Line pool 3 Dial code 890 Line pool 2 Dial code 9 Main pool DIAL ACCESS TO POOLS Assume that you have five line pools With the Dial Access option see the diagram above you arrange the system so that people can access any line pool by lifting the handset touching one of the two buttons above Intercom Voice and dialing the access code assigned...

Page 26: ...ines and the other is for large systems systems with switch H on the control unit set in the down position 8 Lines If you have an economy administrator attendant console for a large system you ll use the labels for slots 1 through 4 only If you have an administrator attendant console with an Attendant In tercom elector you ll use the labels for slots 5 through 7 as well Write in the telephone numb...

Page 27: ...need to perform all of them to customize your system to your particular environment Read each procedure first to see if it applies to you IMPORTANT Administer your system at a time when you do not expect many peo ple to be using their voice terminals Basic Administration Procedures Set your control unit Learn how to enter and leave administration mode Specify Touch Tone or rotary signaling If you ...

Page 28: ...you turn the power of then on again 3 Set Switches B through E Switches B through E control intercom numbers 11 through 14 respec tively These consoles normally function as voice terminals but you can designate any of them as backup attendant consoles If you designate a voice terminal to function as an attendant console each outside line appears on a separate button regardless of whether you selec...

Page 29: ...r system to grow to this size in the next year or so set switch H to 8 Lines down 7 If your system has an SMDR Station Message Detail Recording Module and a printer with an RS 232 connector connect the printer to the SMDR Module refer to the instructions that come with the module 8 Turn on the control unit by setting the On Off switch on the Power Module to On right This causes the system to recor...

Page 30: ...d Square switch switch F you erase all system line administration and voice terminal programming that was formerly in place You have to completely readminister all your lines setup pools and Dial Access to Line Pools if these apply and reprogram all your voice terminals If you change the setting of the Dial Access Button Access switch switch G you must reprogram individual voice terminals accordin...

Page 31: ...d at the back of this manual in the administrator attendant console Different sets are provided for large and small systems If the light next to Message Status is on touch it once to turn it off before beginning to administer your system large systems only Slide the T P switch on the left side of the console to P Red and green lights start flashing next to the administration mode buttons labeled A...

Page 32: ...u hear tones but the dial tone is not interrupted Follow the pro cedure below to specify Touch Tone or rotary dialing 1 If you have not already done so enter the administration mode by following the boxed instructions on page 28 2 Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to the Adm Misc becomes steady 3 Dial the 4 character code 302 4...

Page 33: ...nfiguring your MERLIN system to work best with CMS see your CSM documentation 1 If you have not already done so enter administration mode by following the boxed instructions on page 28 2 Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady 3 Dial the 4 character code 314 then perform one of the following operations To s...

Page 34: ...g Lines to Buttons on page 33 If you have eight or fewer lines but have two Line Modules in the control unit your system initially assigns ghost lines to the voice terminals in your system as well as to the administrator attendant console Remove these ghost lines from the voice terminals so that these buttons can be used The Initial Feature Assignments diagrams on pages 129 and 130 illustrate the ...

Page 35: ...Order in Which the System Assigns Lines in a Square System 3 8 9 2 0 2 7 10 21 1 6 11 22 Intercom V o i c e 5 12 2 3 Intercom R i n g 4 1 3 24 14 25 15 26 16 27 17 28 18 29 19 30 32 ...

Page 36: ... you plan to associate outside lines with Call Distribution groups keep these points in mind as you assign lines to your voice terminals Any line that you plan to assign to a Call Distribution group must appear on a button at every voice terminal in the group Generally speaking outside lines assigned to Call Distribution groups should not appear on voice terminals outside the group You can assign ...

Page 37: ... for each voice terminal to which you want to assign line NOTE If you are setting up a customized square sytem try to admin ister groups of voice terminal that share the same line assignments at the same time If you plan to assign a personal line to a voice terminal be sure not to assign the line to any voice terminals that should not have access to that line You can use the shortcut below to give...

Page 38: ...tons to which the system assigned them on the administrator attendant console so that these buttons can be used for custom features If you have eight or fewer lines but have two Line Modules your system assigns ghost lines to your administrator attendant console and places the ghost lines in the main pool Be sure to remove any ghost lines from the main pool You cannot set up line pools unless all ...

Page 39: ...s Pool 9 Refer to your System Configuration Form to review the numbers that you assigned to the rest of your line pools You must dial these access codes 890 through 899 in order to administer each of your line pools NOTE if a line appears as an individual line at a voice terminal in your system it will disappear from that terminal if you add it to a line pool Before adding lines to pools make sure...

Page 40: ...s If you assign a line pool to an attendant console your system automatically assigns all the lines to buttons in the order in which they appear in the line pool Be aware that you may change the positions of your lines on the attendant con sole when you assign line pools For example say that you set up two pools Pool 9 contains lines 1 3 and 4 and Pool 890 contains lines 2 5 and 6 Lines 1 through ...

Page 41: ...Order in Which the System Assigns Lines and or Line Pools in a Pooled System 1 6 7 18 Pool 5 8 19 Pool 4 9 20 Intercom Voice 3 10 21 Intercom Ring 2 11 22 12 23 13 24 14 25 15 26 16 27 17 28 38 ...

Page 42: ...ce terminal you assign all the lines in that pool to that button Therefore if you want to assign a certain pool such as a WATS line pool to a separate button you can do so by assigning any line in the pool to the button You can do this whether switch G is set to Button Access or Dial Access If someone regularly covers calls that come in on another person s line for ex ample a secretary who answers...

Page 43: ...oints in mind as you assign lines and line pools to your voice terminals If you plan to assign an individual line or line pool to a Call Distribution group you must assign the line or line pool to every voice terminal in the group Generally speaking lines and line pools assigned to Call Distribution groups should not be assigned to voice terminals outside the group You can assign the lines to an a...

Page 44: ...e terminal The order in which you touch the buttons during administration determines the order in which lines appear on the voice terminal For example sup pose that you have three individual lines to assign to a voice terminal that has Dial Access to Line Pools These lines appear in alphabetical and numerical order on your administrator attendant console as shown on pages 129 and 130 If you touch ...

Page 45: ...l you want to add to or remove from this voice terminal Each successive touch of the line button gives you one of the following codes Green light on line pool is assigned to a button Green light off line pool is not assigned to a button NOTE The system automatically assigns the main pool tQ the two but tons above the Intercom buttons and you cannot change this assign ment The system automatically ...

Page 46: ...works well for most staff members who use different line pools for different types of calls But Pat an accounts receivable clerk makes many calls a day using local lines only You may choose to assign the main pool to a button on Pat s voice terminal NOTE If you have ARS you do not have to provide Button Access to save people time in accessing the line pools that they use frequently The system will...

Page 47: ...line pool to an attendant s console or if the voice terminal is busy the red light will not come on and the system will beep You won t be able to perform this procedure 6 Touch the button next to one of the lines in each of the pools whose status you want to change The green light beside the button for the line tells you whether the voice terminal has Dial Access to the pool that con tains this li...

Page 48: ...on procedures in this section Customize with Additional System Options Assign call restrictions to voice terminals Set area code detection if required and assign outward and toll call restrictions Set up allowed lists Assign allowed list call restrictions to voice terminals Administer Automatic Route Selection Assign voice terminals to groups for Group Page Assign voice terminals to Call Distribut...

Page 49: ...r voice terminals You can assign one of the following basic calling ranges to each of your voice terminals Outward Call Restricted Intercom calls only with allowed list s if required Toll Call Restricted Intercom and local calls only with allowed list s if required Unrestricted All calls allowed The sections that follow describe the three steps involved in assigning call restric tions to voice ter...

Page 50: ... the boxed instructions on page 28 If you dial 0 or 1 before dialing a long distance call go to step 5 If you do not dial 0 or 1 before dialing a long distance call go to step 2 2 Touch Call Rstr The lights next to the administration mode buttons stop flashing and the green light next to Call Rstr becomes steady 3 Green lights next to rach line button show whether a toll prefix is required to dete...

Page 51: ...ps 6 and 7 of this procedure until you have assigned call restrictions to all your voice terminals If you want to give a voice terminal the same call restrictions as one that has already been set up use the shortcut below NOTE When you copy the call restrictions you also copy allowed list permissions Dial Access to Line Pools and line and pool assignments from the original voice terminal a Dial th...

Page 52: ... lists to restricted voice terminals You can establish up to eight allowed lists which you number 0 through 7 each with a maximum of ten entries which you number 0 through 9 Before you begin setting up allowed lists fill out an Allowed List Directory for each allowed list using the form provided on page 170 NOTE If you use Automatic Route Selection ARS you may have digit absorption entries in your...

Page 53: ... a list perform steps 3 through 5 and touch Drop 9 If you have a printer connected to your system you can order a prin tout of any of your allowed Iists To get a printout repeat steps 3 and 4 then dial the 5 character code 0 900 When the printout is completed you hear a beep Don t go on to step 10 until you hear the beep or you will get an in complete printout Don t remove the printout until you h...

Page 54: ...rations as step 5 To add a voice terminal touchHold then dial its intercom number To remove a voice terminal touch Drop then dial its intercom number To remove all the voice terminals from the group touchDrop then touch When you use Hold or Drop the console will beep if you try to add a voice terminal that is already in the group or to remove a voice terminal that is not in the group 6 Repeat step...

Page 55: ...9 30 31 32 33 34 35 A 38 42 44 45 46 51 54 57 61 64 70 75 77 79 A List 3 10 11 12 13 14 15 16 17 18 19 20 21 22 23 A 24 25 26 27 28 29 30 31 32 33 34 35 36 37 A 38 39 40 41 42 43 44 45 46 47 48 49 A List 4 50 52 55 60 61 62 65 A List 5 12 15 17 23 24 30 31 32 33 38 39 51 52 A List 6 10 11 19 21 22 25 32 35 39 51 71 74 A List 7 30 31 32 33 34 35 36 37 38 39 42 43 44 45 A 46 51 52 53 54 37 58 59 62 ...

Page 56: ...r dialing special routing digits Your MERLIN system directs the call to the line pool that you have designated in your ARS tables as the best one for that type of call If all the lines in your first choice line pool are busy the system routes the call to your second choice line pool and so on If a trunk line is busy the caller hears a recorded all circuits are busy message If this happens the call...

Page 57: ...er of the local line pool that should be used to service the largest number of different exchanges You may choose to record the numbers of other pools as backup routes if all the lines in the first choice pool are busy 4 Setup additional ARS tables to mute calls to particular area codes and ex changes for which different line pools should be used These might include calls that should be placed on ...

Page 58: ...git exchanges within that area code You can make as many of your tables as you want 6 digit rather than 3 digit tables A 3 digit table lists either area codes or local exchanges then specifies the line pools in order of preference on which the system should place calls to those area codes or exchanges A 6 digit table I lists a sing e area code in the 00 position followed by a series of exchanges w...

Page 59: ...TYPICAL 6 DIGIT TABLE TYPICAL 3 DIGIT TABLE 5 6 ...

Page 60: ...DR while the digits dialed by the system are checked to be sure the call is allowed The default value for the absorption type is 0 which means the system places a call using the same set of digits that the caller dialed The other five absorption types tell the system not to dial the following digits dialed by the caller The leading 1 absorption type 1 The area code absorption type 2 1 plus the are...

Page 61: ...Table If you want to use a different pool to reach one of these special numbers you can place the special number except 0 in the Area Code Exchange section of a table that routes calls to the pool you prefer instead of to the main pool Preparing ARS Tables For a Typical Business To get the maximum benefit from ARS it is important to consider the calling patterns of people in your business and the ...

Page 62: ...line pool should be used Line Pools for Toll Call Call dials 1 area code telephone number Pool 890 Band 0 WATS lines for area code 609 Pool 891 FX lines Pool 892 Band 1 WATS lines Pool 893 Band 5 WATS lines Pool 9 Other Digits access to WHIZ Lines Pools for Local Calls Caller dials 1 telephone number or telephone number alone Pool 9 local lines Pool 890 Band 0 WATS lines for area code 201 Frank en...

Page 63: ...s The toll dialing entries on his worksheet look like this Automatic Route Selection Worksheet Number of exchanges in your local calling area T Toll L Local Default line pool for toll calls Backup line pool Default line pool for local calls Backup line pool 60 ...

Page 64: ...les Frank makes 893 his first en try in the Pool column for Table 8 the Default Toll Table To make WHIZ the second choice line pool Frank puts down 9 the code for the main pool as his second en try in the Pool column Then he enters the access code and account code digits and pauses required for WHIZ on the corresponding line in the Other Digits column The completed form for the Default Toll Table ...

Page 65: ...e this Automatic Route Selection Worksheet Number of exchanges in your local calling area Type of Number of Area Codes or Exchanges Pool Number Line Type Dialing for which Line Pool is Used T Toll L Local Default line pool for toll calls Backup line pool Default line pool for local calls Backup line pool 62 ...

Page 66: ...fault tables to route to Pool 9 all calls to the 20 exchanges in Prime s local calling area In the form for Table 9 the Default Local Table Frank makes 890 the number of the Band 0 WATS line pool his first entry in the Pool column The second choice route for these calls is the local line pool so he enters 9 in the second position in the Pool column Although these calls could also be placed using W...

Page 67: ... Since these calls should be placed on the FX lines Frank writes down 891 the code for the FX line pool as his first entry in the Pool column of Table 0 He then con siders whether he needs to associate an absorption code with this line pool He does since employees must dial the complete n digit telephone number to reach the Philadelphia suppliers but the system places the call by dialing only the ...

Page 68: ...076 ___ 6081 ___ 6086 ___ 6091 ___ 6096 ___ 6002 ___ 6007 ___ 6012 ___ 6017 ___ 6022 ___ 6027 ___ 6032 ___ 6037 ___ 6042 ___ 6047 ___ 6052 ___ 6057 ___ 6062 ___ 6067 ___ 6072 ___ 6077 ___ 6082 ___ 6087 ___ 6092 ___ 6097 ___ Other Digits 6003 ___ 6008 ___ 6013 ___ 6018 ___ 6023 ___ 6028 ___ 6033 ___ 6038 ___ 6043 ___ 6048 ___ 6053 ___ 6058 ___ 6063 ___ 6068 ___ 6073 ___ 6078 ___ 6083 ___ 6088 ___ 6...

Page 69: ...e 20 exchanges in Prime s local calling area These are the only exchanges in area code 201 that can be called less expensively on local lines than on the in state Band 0 WATS line the default route Frank lists the 20 local area exchanges in the Area Code Exchange section of the form for Table 7 His first entry in the Pool column is 9 the number of the local line pool His second entry is 890 since ...

Page 70: ... 6786 ___ 6791 ___ 6796 ___ 6702 ___ 6707 ___ 6712 ___ 6717 ___ 6722 ___ 6727 ___ 6732 ___ 6737 ___ 6742 ___ 6747 ___ 6752 ___ 6757 ___ 6762 ___ 6767 ___ 6772 ___ 6777 ___ 6782 ___ 6787 ___ 6792 ___ 6797 ___ 770 ___ 771 ___ 772 ___ 773 ___ 774 ___ 775 ___ Other Digits 6703 ___ 6708 ___ 6713 ___ 6718 ___ 6723 ___ 6728 ___ 6733 ___ 6738 ___ 6743 ___ 6748 ___ 6753 ___ 6758 ___ 6763 ___ 6768 ___ 6773 ...

Page 71: ...rst entry in the Pool column of Table 6 WHIZ is an ac ceptable though less economical route for these calls To make WHIZ the second choice route he writes down 9 the number of the main pool that provides access to WHIZ as his second entry in the Pool column In the corresponding space in the Other Digits column he enters the WHIZ access number and account code along with the required pauses Frank d...

Page 72: ...6686 ___ 6691 ___ 6696 ___ 6602 ___ 6607 ___ 6612 ___ 6617 ___ 6622 ___ 6627 ___ 6632 ___ 6637 ___ 6642 ___ 6647 ___ 6652 ___ 6657 ___ 6662 ___ 6667 ___ 6672 ___ 6677 ___ 6682 ___ 6687 ___ 6692 ___ 6697 ___ Other Digits 760 ___ 6603 ___ 6608 ___ 6613 ___ 6618 ___ 6623 ___ 6628 ___ 6633 ___ 6638 ___ 6643 ___ 6648 ___ 6653 ___ 6658 ___ 6663 ___ 6668 ___ 6673 ___ 6678 ___ 6683 ___ 6688 ___ 6693 ___ 6...

Page 73: ...e cross country Band 5 WATS line pool is an acceptable though less economical way to place these calls so he makes 893 his second entry in the Pool column WHIZ is the only other company approved method for placing these calls Frank makes 9 the number of the main pool his third entry in the Pool column and enters the WHIZ access number and account codes with pauses where required on the cor respond...

Page 74: ..._ 6586 ___ 6591 ___ 6596 ___ 6502 ___ 6507 ___ 6512 ___ 6517 ___ 6522 ___ 6527 ___ 6532 ___ 6537 ___ 6542 ___ 6547 ___ 6552 ___ 6557 ___ 6562 ___ 6567 ___ 6572 ___ 6577 ___ 6582 ___ 6587 ___ 6592 ___ 6597 ___ 750 ___ 751 ___ 752 ___ 753 ___ 754 ___ 755 ___ Other Digits 6503 ___ 6508 ___ 6513 ___ 6518 ___ 6523 ___ 6528 ___ 6533 ___ 6538 ___ 6543 ___ 6548 ___ 6553 ___ 6558 ___ 6563 ___ 6568 ___ 6573...

Page 75: ...outing table for calls to Canada He lists the nine Cana dian area codes that the salespeople call in the Area Code Exchange section of the form for Table 4 He enters 9 for the main pool in the Pool column and writes in the WHIZ access and account codes with the required pauses on the correspon ding line in the Other Digits column He doesn t enter an absorption code since all the digits dialed by t...

Page 76: ...__ 6417 ___ 6422 ___ 6427 ___ 6432 ___ 6437 ___ 6442 ___ 6447 ___ 6452 ___ 6457 ___ 6462 ___ 6467 ___ 6472 ___ 6477 ___ 6482 ___ 6487 ___ 6492 ___ 6497 ___ Other Digits 6403 ___ 6408 ___ 6413 ___ 6418 ___ 6423 ___ 6428 ___ 6433 ___ 6438 ___ 6443 ___ 6448 ___ 6453 ___ 6458 ___ 6463 ___ 6468 ___ 6473 ___ 6478 ___ 6483 ___ 6488 ___ 6493 ___ 6498 ___ Absorb 6404 ___ 6409 ___ 6414 ___ 6419 ___ 6424 ___...

Page 77: ...rea Code Exchange sections of Tables 0 through 7 follow the pro cedure below If you want to use different line pools for calls to different exchanges within the same area code you can make as many of these tables as you choose 6 digit tables Tables 8 and 9 have no Area Code Exchange sections for you to administer since they are default tables used in calling all area codes and exchanges not specif...

Page 78: ...stering Pool Absorb and Other Digits Sections of ARS Tables If not go on to step 10 below 10 If you have a printer connected to your system you can get a printout of the complete set of ARS tables Sample printouts are shown on pages 56 through 57 To get a printout dial dial the 4 character code 902 The green light next to Adm Misc flashes When the printout is completed you hear a beep and the gree...

Page 79: ...and an account code for an alternate long distance company after the pool number NOTE Each entry in the table may include up to 20 characters Charaters permitted 0 through 9 pause Hold button a timed switchhook flash Recall button and Touch Tone enable Transfer button is not permitted Make sure to enter the required number of pauses between the access code and the account code for an alternate lon...

Page 80: ... activate ARS for your system at this time perform step 3 of the procedure headed Activating and Deactivating ARS on page 78 13 If you have a printer connected to your system you can get a printout of the complete set of ARS tables To order a printout dial the 4 character code 902 The green light next to Adm Misc flashes When the printout is compolete you hear a beep and the green light next to Ad...

Page 81: ...ate long distance company To activate or deactivate ARS for your system follow the procedure below 1 If you haven t already done so enter administration mode by following the boxed instructions on page 28 2 Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady 3 To change the operating status or ARS perform one of the fo...

Page 82: ... voice terminals should be assigned to this paging group If you have Auto Intercom buttons for these voice terminals the light next to each button shows the voice terminal s Group Page assignments Touch the Auto intercom button to include or remove a voice terminal from this paging group Each successive touch gives you one of these codes Steady green light on voice terminal in paging group Green l...

Page 83: ...ght next to Adm Mist flashes When the printout is completed you hear a beep and the green light next to Adm Misc becomes steady Don t go on to step 8 until you hear the beep or you will get an incomplete printout Wait to remove your printout until you have completed step 8 or your page alignments will be affected 8 Touch Adm Misc The lights next to the administration mode buttons flash again 9 Con...

Page 84: ...ate s sales lines the system determines which voice terminal received the last call If Joe took that call the system directs the new call to Don s voice terminal If Don s voice terminal is busy the call rings at Maureen s voice terminal The receptionist whose console is set for delayed ring on this line answers the call if nobody is available to take it This arrangement equalizes the salespeople s...

Page 85: ...ch the Auto Intercom button of each voice terminal you want to add to or remove from this group until the light next to the button shows the appropriate code Green light on voice terminal is included in the Call Distribution group Green light off voice terminal is not included in the Call Distribution group If you don t have an Auto Intercom button for a voice terminal perform one of the following...

Page 86: ...he beep or you will get an incomplete printout Wait to remove your printout until you have completed step 9 or your page alignments will be affected 9 Touch Adm Misc The lights next to the administration mode buttons flash 10 Continue to administer your system or leave administration mode by following the boxed instructions on page 28 A GROUP CALL DISTRIBUTION A Group 850 10 11 12 13 14 15 16 17 2...

Page 87: ... for Margaret Horan who arranges new car financing If a customer asks about loan rates Joe just touches Margaret s Auto In tercom button asks her what the lowest current rate is then touches the line button to be reconnected to the waiting customer Your MERLIN system came to you set for One Touch Transfer rather than One Touch Hold of in progress calls With One Touch Transfer a person talking with...

Page 88: ...rintout appears below To order a printout dial the 4 character code 905 The green light next to Adm Misc flashes When the printout is completed you hear a beep and the green light next to Adm Misc becomes steady Don t go on to step 5 until you hear the beep or you will get an incomplete printout Wait to remove your printout until you have completed step 5 or your page alignments will be affected 5...

Page 89: ...u can assign all the voice terminals associated with a particular attendant console to a Night Service group Any call that comes into the attendant console while Night Service is in effect rings immediately at each available voice terminal in the group that has access to that particular line For example most of the sales representatives at Primo Foods have four line pools assigned to their voice t...

Page 90: ...ervice group To add the voice terminal touch Hold then dial its intercom number To remove the voice terminal touch Drop then dial its intercom number To remove all the voice terminals in the group touch DropJ then touch If you use Hold and Drop the console will beep if you try to add a voice ter minal that is already in the group or to remove a voice terminal that is not in the group 6 Repeat step...

Page 91: ...49 Group 4 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 Password 1470 Current Day MONDAY Turn off at SUNDAY 23 59 MONDAY 07 45 TUESDAY 08 00 WEDNESDAY 07 45 THURSDAY 07 00 FRIDAY 08 30 SATURDAY 09 00 Turn on at 23 59 16 30 17 00 17 00 18 30 18 00 12 00 Emergency Allowed List o 55558300 1 3554700 2 93841 1 1 3 5303327 4 18005558802 5 6 7 8 9 Exclusion Li...

Page 92: ...a alerting devices to lines or line pools Remember that you can assign only one extra alerting device to a par ticular line or line pool 1 If you have not already done so enter administration mode by foloowing the instructions on page 28 2 Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady 3 Dial the 4 character code ...

Page 93: ...he password If a user doesn t dial the password within one minute after touching Recall the voice terminal remains outward restricted NOTE Once you have administered a password Night Service with Outward Restriction will be activated for all your voice terminals whenever Night Service is turned on at any attendant console At any given time only one attendant can enter the password to turn Night Se...

Page 94: ...signed to the Exclusion list Green light off voice terminal is not assigned to the Exclusion list If you don t have an Auto Intercom button for a voice terminal use your dial pad to add it to or remove it from the Exclusion list To add a voice terminal to the list touch Hold then dial its intercom number To remove a voice terminal to the list touch Drop then dial its intercom number To remove all ...

Page 95: ...ecurity at Primo during unusual events such as weekday holidays Say that New Year s Day falls on a Wednesday and Frank wants Night Service to stay in effect from Tuesday night through Thursday morning He suspends Night Service with Time Set and activates Night Service manually at 5 30 p m on Tuesday It stays on until Thursday morning when Frank turns it off manual ly During that day he reactivates...

Page 96: ...ht Service to go on at 5 30 pm dial 1730 To remove the existing autotmatic start time for the day dialed touch Drop Once you remove this setting Night Service will have to be turned on and off manually if you want to use it on the day of the week dialed 4 For each day of the week in turn set the time of day when you want Night Service to go off automatically You must perform both steps a and b for...

Page 97: ...you ve set the times when you want the system to turn Night Service on and off each day you can enter administration mode and activate or suspend Night Ser vice with Time Set to suit the operating schedule of your business Follow the pro cedure below to put Night Service with Time Set in place or to remove it temporarily 1 If you haven t already done so enter administration mode by following the b...

Page 98: ...oes off To activate Night Service with Outward Restriction a Touch Night Service The green light next to the button flashes b Dial the password The green light becomes steady If you don t enter the password within one minute or if you make a mistake dialing the password the green light goes out and Night Service remains off If this happens just perform both steps again To deactivate Night Service ...

Page 99: ...ame outward and toll restrictions as a normally dialed number Also if your system has Station Message Detail Recording the phone number represented by the System Speed Dial code not the code itself is listed in the Number Dialed field of the SMDR report see Administering SMDR Station Message Detail Recording Options page 99 If a person makes a call using a marked System Speed Dial code however the...

Page 100: ...m you can follow the procedure below to get a printout of your System Speed Dial code numbers An example of a portion of this type of printout appears on page 98 a Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady b Dial the 4 character code 901 The green light next to Adm Misc flashes All 40 codes 60 through 99 are ...

Page 101: ... l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l D i a l 6 0 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 6 9 7 0 7 1 7 2 7 3 7 4 7 5 7 6 7 7 7 8 7 9 8 0 8 1 8 2 8 3 8 4 8 5 8 6 8 7 8 8 8 9 0 9 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 9 1 2 0 2 9 5 5 5 9 0 0 1 2 0 2 3 4 7 7 8 7 8 1 2 0 2 3 3 3 0 5 5 0 1 2 0 2 5 3 7 1 1 1 9 1 8 0 0...

Page 102: ...NUMBER DUR LINE STN C 03 31 86 09 20 99574240 00 01 20 03 44 C 03 31 86 09 21 9578190 00 01 07 01 13 C 03 31 86 09 22 8909578193 00 00 59 04 44 C 03 31 86 09 26 IN 00 02 44 01 13 C 03 31 86 09 28 9577777 00 00 58 02 11 c 03 31 86 09 26 IN 00 02 50 03 14 The information in call reports helps you to develop records of your telephone traffic patterns and identify abuses in phone privileges so that yo...

Page 103: ...R calls dial the 4 character code 390 and then dial two digits for minutes For example if you want to specify a minimum lenght of 2 minutes dial the 6 character code 39002 To specify a minimum of 0 minutes the only minimum lenght shorter than 1 minute that the system can set dial the 6 character code 39000 6 To specify SMDR for incoming calls dial one of the following code If you want incoming cal...

Page 104: ...ontinue to administer your system or leave administration mode by following the boxed instructions on page 28 Setting Your Printer to Scroll to the Top of the Page Normally your printer scrolls to the top of the next page and prints a new header when it completes a report If the heading is being printed in the middle of the page reset the printer by following the procedure below 1 Turn off the pri...

Page 105: ... already done so enter administration mode by following the boxed instructions on page 28 2 Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady 3 Dial the 4 character code 306 4 Dial a number from 1 through 9 to indicate how many rings should occur before the transferred call returns If you do not want transferred call...

Page 106: ...ort interval or if your MERLIN system has been reprogrammed these disconnect intervals may differ If so you may encounter prob lems with held calls Follow the procedure below to change the disconnect interval of your MERLIN system to match the central office disconnect interval 1 If you have not already done so enter administration mode by following the boxed instructions on page 28 2 Touch Adm Mi...

Page 107: ...ns on page 28 2 Touch Adm Misc The lights next to the administration mode buttons stop flashing and the green light next to Adm Misc becomes steady 3 Dial the approriate 5 character code for the time interval you prefer 3180 for 350 milliseconds 3181 for 450 milliseconds 3182 for 650 milliseconds 3 1 8 3 f o r 1 s e c o n d 4 If you have a printer you can verify that the delay is set correctly by ...

Page 108: ... by changing initial custom feature assignments to suit their needs Alternatively you can program in dividual voice terminals from the administrator attendant console using Centralized Voice Terminal Programming Most of the custom features are designed primarily for the convenience of the per son using them but some have a broader application because they affect the call ing patterns of your busin...

Page 109: ...e dial pad If you have fewer than eight lines the feature shown on the left of each of these buttons is assigned If you have more than eight lines you must assign them to the buttons to the right of the dial pad The numbers in the lower right hand corner of each button in dicate the order in which lines are assigned If you don t use a button for a line you can program a feature on the button 106 ...

Page 110: ... first eight lines automatically to positions above the dial pad You must assign the remaining lines to the but tons to the right of the dial pad The numbers in the lower right hand corner of each button show the order in which lines are assigned to buttons If you don t use a button for a line you can program a feature on the button 107 ...

Page 111: ...attendant Voice Terminals in Pooled Systems When you assign lines or pools to a voice terminal they appear on the but tons in the order indicated by the numbers These buttons may be used for Button Access or Dial Access to Line Pools 108 ...

Page 112: ... that you are programming This is similar to what you would hear if you were programming the voice terminal itself The voice terminal you are programming cannot be used to make ore receive calls during this time and callers get a busy signal If the voice terminal you want to program is busy the red light next to Adm Tel and the green light next to the Auto Intercom button of the voice terminal fla...

Page 113: ... the device This button should be the first entry in the Automatic Line Selection sequence described below Do not place both intercom and outside lines in the Automatic Line Selection sequence for any voice terminal If all the outside lines on a voice terminal are assigned to pool buttons or if they are assigned to separate buttons but are interchangeable with one another for example all regular t...

Page 114: ...secretary Delayed ring may also be useful on an at tendant console that backs up your primary attendant console If you want to provide coverage for inside or transferred calls or for lines that are not shared use the Cover feature described on page 112 No ring Assign no ring to lines on a voice terminal that are always screened first at another voice terminal such as pooled lines or someone s line...

Page 115: ...Bill s Susan Jim voice terminal as well Bill Jim provides primary Bill provides secondary covers ge for Susan coverage for Susan PRIMARY AND SECONDARY COVERAGE You will probably always want to program a delayed ring for the voice terminal providing secondary coverage You can program the voice terminal providing primary coverage with an immediate or a delayed ring depending on the users preferences...

Page 116: ... to program primary coverage or dial 5 to program secondary coverage 6 Dial the 2 digit intercom number of the voice terminal you want the button to cover 7 Cover buttons are set initially for no ring To select the preferred line ringing option touch the Cover button until the red light beside it shows the appro priate code Each successive touch gives you one of the following code Steady red light...

Page 117: ... mined which option to assign to a particular voice terminal use Centralized Voice Terminal Programming to program the voice terminal from the administrator atten dant console or follow the procedure below 1 Go to the voice terminal that you want to program 2 Slide the T P switch on the left side of the voice terminal to P The voice terminal rings every 5 seconds to remind you it is in program mod...

Page 118: ...n for calling home Whether you assign the features or someone else does be sure the buttons are labeled with the proper feature names The chart below lists the procedures presented in this section Program Voice Terminals for Personal Priorities Assign features to programmable buttons Assign Personal Speed Dial codes to 5 and 10 button voice terminals Use special characters in programmed dialing se...

Page 119: ...ing Features that require optional equipment are Loudspeaker Page which may require a button and Auto Answer Intercom and Auto Answer All which always require a button Follow the procedure below to assign features at a voice terminal If you prefer to program the voice terminal from the attendant s console follow the procedure for Centralized Voice Terminal Programming on page 109 1 Go to the voice...

Page 120: ...ights the green light goes on when the other person is using his or her voice terminal or is using the Do Not Disturb feature You cannot program Manual Signaling and Auto Intercom for the same voice terminal Personal Speed Dial Assign a 3 character code Dial a Personal Speed For 5 and 10 button voice terminals uses a dial code in 01 through 22 to each Dial code 01 through only stead of a button te...

Page 121: ...s AUTO ANSWER FEATURES Auto Answer All Have a modem or answer ing machine go on automatically whenever a call rings at your voice terminal Dial 75 Used only with a modem or answering machine Requires a button with lights and a General Purpose Adapter Auto Answer All Auto Answer intercom Have a Hands Free Unit goon automatically when you receive intercom calls Dial 70 Used only with a Hands Free Un...

Page 122: ...e Dial 86 Use this feature when you aren t terminal for someone to Call Park sure where to transfer a call You pick up from any voice ter can also use a dial sequence to minal in your MERLIN activate this feature if you don t want to use a button See page 137 Call Pickup Pick up a call that is ring Dial 85 You can also dial a code to use ing parked or held at this feature Call Pickup another MERLI...

Page 123: ...h lights Send John need to talk with him or her intercom number The person you want to notify must have programmed a Notify Receive button with your intercom number Notify Receive Receive notification that Dial 88 and a 2 digit Requires a button with lights someone needs to talk to you Receive Susan intercom number The person notifying you must have programmed a Notify Send button with your interc...

Page 124: ...on the left sid eof the voice terminal to P The voice terminal rings every 5 seconds to remind you it is in program mode 3 Dial the 3 character code you want to assign to the telephone number available codes are 01 through 22 4 Dial 90 5 Dial the telephone number 16 digit maximum You can include the following special characters Hold Pause for a pause Drop Stop for a stop Transfer for Touch Tone En...

Page 125: ...orks in combination with a PBX or Centrex system where you have to dial 9 to get an outside line or if your system has Dial Ac cess to Line Pools you should program a pause after the 9 or access code in a programmed dialing sequence When you use an alternate long distance service you program one Outside Auto Dial button for the special service number and a separate Outside Auto Dial but ton for ea...

Page 126: ...e local telephone number seven digits b Touch Drop Stop c Dial the authorization code five or six digits 8 To program Touch Tone Enable into a dialing sequence for example between a telephone number and a credit card authorization code a Dial the telephone number b Touch Transfer c Dial the credit card authorization code 9 To program a switchhook flash into a dialing sequence for example for a Cus...

Page 127: ...t does not interfere with the distinctive ringing patterns that signal whether a call is transferred intercom or outside call Follow the procedure below to program a Personalized Ring 1 Go to the voiuce terminal you want to program 2 Slide the T P switch on the left isde of the voice terminal P The voice terminal rings every 5 seconds to remind you it is in program mode 3 Touch Speaker repeatedly ...

Page 128: ... announced intercom call Use Centralized Voice Terminal Programming or follow the procedure below to program this feature 1 Go to the voice terminal you want to program 2 Slide the T P switch on the left side of the voice terminal to P The voice terminal rings every 5 seconds to remind you it is in program mode 3 Touch the Intercom Voice button successively until the green light next to it shows t...

Page 129: ...ing or follow the procedure below to program this feature 1 Go to the voice terminal you want to program 2 Slide the T P switch on the left side of the voice terminal to P The voice terminal rings every 5 seconds to remind you it is in program mode 3 Touch Message until the green light next to it shows the appropriate code Each successive touch gives you one of these codes Steady green light on si...

Page 130: ...ttons on the Atten dant Intercom Selector to every voice terminal in the system These buttons allow the attendant to transfer calls easily and the lights beside the buttons tell the attendant which voice terminals are busy and which message lights are on On an economy attendant console which doesn t have an Attendant Intercom Selector Auto Intercom buttons aren t assigned automatically but they ca...

Page 131: ...rs 11 through 14 To change the console s function set the appropriate switch to Normal up Turn the power off and then on again and administer the console as you would any nonattendant voice terminal IMPORTANT Be aware that when you change the setting of one of these switches you erase all system line administration and voice terminal program ming that is now in place for that voice terminal NOTES ...

Page 132: ...all Systems in Attendant Mode 34 Button Deluxe Voice Terminal Control unit jack numbers represent the outside line plugged into that jack For systems with 8 or fewer lines and 20 or fewer voice ter minals switch H on control unit is in the up position Intercom numbers 129 ...

Page 133: ...130 ...

Page 134: ... terminal If you know which line the call is on place the call on hold page the person or use his or her Auto Intercom button and announce the call for example Harvey you have a call from headquarters on line 2 Harvey then uses Line Pickup to take the call If you don t know which line the call is on use Call Park to hold the call and use Loudspeaker Page or Group Page to announce the call for exam...

Page 135: ...alls immediately you must follow the instructions on page 125 to pro gram Voice Announcement Disable As a result voice announced inter com calls to basic telephones become ringing intercom calls 7 If you want to change the order in which the system selects available lines follow the instruction on page 110 to assign an Automatic Line Selection sequence to the telephone Do not include intercom line...

Page 136: ...Dial Codes to Access Lines Pools and Intercom Features Assigned to Voice Terminal Buttons POOLED SYSTEMS WITH DIAL ACCESS TO LINE POOLS POOLED SYSTEMS WITH BUTTON ACCESS TO LINE POOLS 133 ...

Page 137: ...r people with basic telephones simply dial 9 and then dial the telephone number desired If you assign additional lines to their telephones users dial 88 to ac cess an available line assigned to that telephone Be sure to assign inter changeable lines Peopl e with basic telephones cannot enter a password to make calls while Night Service with Outward Restriction is in effect If you use this feature ...

Page 138: ... 0 second setting basic telephones connected to the system by STMs aren t subject to call restrictions and the numbers people dial aren t shown on the SMDR printout Follow the procedure below to set the dialing time out This involves changing the delay interval for basic Touch Tone telephones between dialing of the last digit and connection with the outside line 1 If you haven t already done so en...

Page 139: ...anged according to company priorities and per sonal needs Those that you the system administrator must assign are coded with the symbol A in the chart Those that individuals may assign to their own voice terminals are coded with the symbol I Features coded with A may be assigned by individuals but you may want to approve such assignments to ensure that they meet the overall needs of your business ...

Page 140: ...t accordingly Drop Disconnect one person at a time from a conference call or drop a busy or unanswered line when you are trying to set up a conference call Group Listening Let others in the room hear a caller through your voice terminal s speaker Speaker See also Auto Answer Intercom Hold Keep someone on the line so you can answer a second call or attend to another matter See also Music on Hold Th...

Page 141: ...cts the ringing line when a call comes in Send Message If you re an attendant notify a person that a message is waiting by touching Send Message Transfer Pass outside calls to any voice terminal in your MERLIN system Transfer calls with or without an intercom announcement Attendants can screen calls on intercom as part of transfer Transfer Return Hear unanswered transferred calls ring again at the...

Page 142: ...t appropriate lines for that call For this feature to operate switch F on the control unit must be set to Pooled up and switch G must be set to Dial Ac cess up Increase voice terminal efficiency and reduce costs for your business Eliminate dialing of pool numbers Button Access to Line Pools Assign line pools to individual buttons A Access a pool simply by touching a button Call Coverage Program bu...

Page 143: ...ess to certain line pools People using these voice Restriction terminals however may receive transferred calls on lines in these pools Restrict voice terminals used by people who have no need to make WATS line or Foreign A Exchange calls Do Not Disturb Prevent a voice terminal from ringing for a temporary period While Do Not Disturb is in ef fect outside calls ring at the attendant console interco...

Page 144: ...r her voice terminal only Use Personal Speed Dial codes when your voice terminal doesn t have room for many Outside Auto Dial buttons Personalized Ringing Select one of eight ringing signals for your voice terminal See page 124 Distinguish the ringing of your voice terminal from that of others I Privacy Prevent others from joining calls on a personal line or a shared line in a square system I Prog...

Page 145: ...tem to work with either Touch Tone or rotary lines or both See page 29 Keep your system flexible connect some voice terminals to Touch Tone lines others A to rotary lines if necessary Voice Announcement Program voice terminals to block intercom voice announcements and to ring instead to signal Disable intercom calls Program this feature on voice terminals in public places such as lobbies and confe...

Page 146: ...e operation You can administer any or all See page 86 features to meet your needs for alerting and security Use a button on the attendant con sole to turn this feature on and off or set your system to turn Night Service on and off See also Extra Alert automatically at preset times With Group Assignment Specify which voice terminals should ring when calls come in to a particular attendant console M...

Page 147: ...s do you plan to add during the next year Total number of voice terminals 1a 1b How many outside lines does your system control How many outside lines do you plan to add during the next year Total number of outside lines 2a 2 b System Size If the answer to 2c is greater than 8 or if the answer to 1c is greater than 20 check Large on the System Configuration Form page xx Other wise check Small What...

Page 148: ...r that particular line A Use the Transfer feature B Use the Line Pickup feature Line Representation I If the answer to 6 is B and the answer to 5 is no and the answer to 3 is Key check Square for the type of line representation on the System Configuration Form and skip to 9 Did you order any 5 button voice terminals that need to handle calls on more than two types of lines for example local lines ...

Page 149: ...g for system administration A 34 Button Deluxe B 34 Button Deluxe with Attendant Intercom Selector System Administration Terminal If the answer to 10 is A check 34 Button Deluxe as the type of Ad ministration Terminal on the System Configuration Form If the answer to is B check 34 Button Deluxe with Attendant Intercom Selector as the type of Administration Terminal For a more detailed explanation ...

Page 150: ...or the steps in boxes K M Q R and S you will need to make a list of intercom numbers and identify to whom they will be assigned or complete Voice Terminal Options that begin on page 154 Keep in mind that it is best to assign intercom numbers in the 10 through 29 range to people for whom an attendant handles many calls Enhanced Night Service with Group Assignment If your system will have groups of ...

Page 151: ...vice will automatically go on and off For a more detailed explanation see page 94 O Station Message Detail Recording SMDR Options If your system will use SMDR Station Message Detail Recording to keep a record of calls fill in the minimum duration of calls to be recorded on the System Configuration Form If you don t specify a minimum call length the system doesn t record calls that last less than 1...

Page 152: ...a more detailed explanation see page 81 Allowed Lists If you want people with call restricted voice terminals to be able to call some specific area codes or exchanges list those allowed area codes and or exchanges on the Allowed List Directory page 170 Each entry can have up to six digits for example an area code followed by an exchange number You may create up to eight lists each containing a max...

Page 153: ...Call Pickup or Line Pickup to pass the call or speak to the caller yourself V One Touch Hold with Call Announcement or One Touch Transfer If the answer to 13 is A check One Touch Transfer on the System Con figuration Form as the way to pass calls If the answer to 13 is B check One Touch Hold with Call Announcement on the System Configuration Form as the way to pass calls If you do not check an ans...

Page 154: ...h as Local Foreign Exchange FX WATS etc for each Pool Number you have entered 4 Circle the appropriate letter for the type of calls to be dialed on each line pool T Toll A toll call is a series of digits that begins with a 1 and is immediately followed by an area code When dialing a toll call you dial a total of 11 digits 1 3 area code 3 exchange 4 number L Local Any call that does not fall under ...

Page 155: ...anges associated with the area code entered in 00 4 For 3 digit tables fill in a group of either area codes or exchanges to which calls could be routed through the same set of pools You can fill out up to eight tables numbered 0 through 7 For example say that your Northeastern Band 1 WATS lines are the least expensive way to call people in the Northeast You would list the area codes that can be di...

Page 156: ... list the 609 area code and the exchanges associated with the FX line Use absorption type number 3 so that callers dial 1 609 7 digits but the system absorbs the 1 area code 9 Follow steps 3 through 8 to set up routing patterns for calls to each group of area codes or exchanges that you identified on the Automatic Route Selection Worksheet 10 Use the Default Toll Table Table 8 page 180 to record r...

Page 157: ... through 29 for Model 1030 configured as a 1520 and 10 through 79 for Model 3070 configured as a 3070 and the user s name or location such as Mail room Keep in mind it is best to assign intercom numbers in the 10 through 29 range to people for whom an attendant handles many calls On each Voice Terminal Configuration Form check the appropriate boxes to indicate voice terminal size the type of voice...

Page 158: ...are to be covered on an available button one that is not already a line or in tercom button Use only a button with lights next to it Also assign an Auto Intercom button for each person to be covered and label the button with the person s name These buttons should have lights Check the initial feature assignment diagrams pages 106 through 108 to see if there is a feature that you can replace with C...

Page 159: ...d on this line will still ring Calling Restrictions If the voice terminal should be restricted from making toll long distance calls check Toll Call Restriction on the Voice Terminal Configuration Form If the voice terminal should be restricted from making any outside calls check Outside Call Restriction j Allowed List Assignment If you are assigning one or more allowed lists lists of area codes an...

Page 160: ... length of calls recorded minutes Incoming calls recorded Y N Administrator Attendant Console 34 Button Deluxe 34 Button Deluxe with Attendant Intercom Selector Line Pool Check if Telephone Control Unit Code Special Number Area Code Circle if Check if Number Jack Number Number Line Type 9 890 899 Only Rotary Night Ring A0 01 r Al 02 r A2 03 r A3 04 r A4 05 r 60 06 r B1 07 r 62 08 r 63 09 r B4 10 r...

Page 161: ...dapter Acoustic Coupler Adapter Plastic Headset Hearing Impaired Handset Fixed Headset Adapter Push to Listen Handset Desk Hands Free Unit Voice Terminal Power Supply Metal Extra Long Cord Attendant Intercom Selector Adjustable Calling Restriction Toll Call Restriction outside Call Restriction Allowed List Numbers 0 7 Automatic Line Selection 158 ...

Page 162: ...e Adapter Acoustic Coupler Adapter Hearing Impaired Handset Push to Listen Handset Voice Terminal Power Supply Attendant Intercom Selector 10 Button Headset Headset Adapter Hands Free Unit Extra Long Cord 34 Button 34 Button Deluxe Basic Touch Tone or Rotary Telephone 3 4 B u t t o n Calling Restriction Toll Call Restriction Outside Call Restriction Allowed List Numbers 0 7 Automatic Line Selectio...

Page 163: ... Plastic Headset 34 Button Fixed Headset Adapter 34 Button Deluxe Desk Hands Free Unit Basic Touch Tone or Metal Extra Long Cord Rotary Telephone Adjustable Hearing Impaired Handset Push to Listen Handset Voice Terminal Power Supply Attendant Intercom Selector Dial Access to Pools 9 890 899 Calling Restriction Toll Call Restriction Outside Call Restriction Allowed List Numbers 0 7 Automatic Line S...

Page 164: ...ercom Entry Intercom 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 13 13 14 14 15 15 16 16 17 17 18 18 19 19 20 20 21 21 22 22 23 23 24 24 25 25 26 26 27 27 28 28 29 29 Attendant 13 I Attendant 14 Entry Intercom Entry Intercom 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 13 13 14 14 15 15 16 16 17 17 18 18 19 19 20 20 21 21 22 22 23 23 24 24 25 25 26 26 27 27 28 28 29 29 161 ...

Page 165: ...7 37 37 37 37 38 38 38 38 38 39 39 39 39 39 40 40 40 40 40 41 41 41 41 41 42 42 42 42 42 43 43 43 43 43 44 44 44 44 44 45 45 45 45 45 46 46 46 46 46 47 47 47 47 47 48 48 48 48 48 49 49 49 49 49 50 50 50 50 50 51 51 51 51 51 52 52 52 52 52 53 53 53 53 53 54 54 54 54 54 55 55 55 55 55 56 56 56 56 56 57 57 57 57 57 58 58 58 58 58 59 59 59 59 59 60 60 60 60 60 61 61 61 61 61 62 62 62 62 62 63 63 63 63...

Page 166: ... Allowed List Telephone Number 0 1 2 3 4 5 6 7 8 9 Night Service Exclusion List Voice Terminals not Restricted During Night Service Entry 1 2 3 Entry Entry 8 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 4 5 6 7 54 5 5 56 57 5 8 9 59 10 11 12 60 61 62 13 14 63 64 15 65 16 17 66 67 18 19 68 69 20 21 22 23 70 2 4 25 163 ...

Page 167: ...Enhanced Night Service with Time Set Table Day Service Off Service On Sunday Monday Tuesday Wednesday Thursday Friday Saturday Enhanced Night Service was administered on day of week 164 ...

Page 168: ...System Speed Dial Directory Dial Code Stored Number Dial Code Stored Number 60 80 61 81 62 82 63 83 64 84 65 85 66 86 67 87 68 88 69 89 70 90 71 91 72 92 73 93 74 94 75 95 76 96 77 97 78 98 79 99 165 ...

Page 169: ...rcom Identification 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9 10 10 10 Group 4 Group 5 Group 6 Group 7 Intercom Identification Intercom Identification Intercom Identification Intercom Identification 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 10 10 10 10 166 ...

Page 170: ...entification 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9 10 10 10 11 11 11 12 12 12 13 13 13 14 14 14 15 15 15 Group 3 Group 4 Group 5 Intercom Identification Intercom Identification Intercom Identification 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 9 9 9 10 10 10 11 11 11 12 12 12 13 13 13 14 14 14 15 15 15 167 ...

Page 171: ... 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Group 1 Entry 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Line or Line Pool Group 2 Entry 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Line or Line Pool 168 ...

Page 172: ... 2 3 4 5 6 7 8 8 9 9 11 12 13 14 15 16 17 18 18 19 20 21 22 23 24 25 26 27 Group 4 Entry 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Line or Line Pool Group 5 Entry Line or Line Pool 1 2 3 4 5 6 7 10 11 12 13 14 15 17 19 20 21 22 23 24 25 26 27 28 29 30 28 29 30 169 ...

Page 173: ... 3 Entry 0 Entry Entry Entry 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 List 4 List 5 List 6 List 7 Entry 0 Entry Entry 0 Entry 0 0 1 1 1 2 3 2 2 2 3 3 3 4 4 I 4 I 4 5 5 5 5 6 6 I 6 I 6 7 7 7 7 8 8 8 8 9 9 9 I 9 170 ...

Page 174: ...ea Type of Number of Area Codes or Exchanges Pool Number Line Type Dialing for which Line Pool is Used T L T L T L T L T L T L T L T L T L T L T L T L T L T L T L T Toll L Local Default line pool for toll calls Backup line pool Default line pool for local calls Backup line pool 171 ...

Page 175: ..._ 6091 ___ 6096 ___ 6002 ___ 6007 ___ 6012 ___ 6017 ___ 6022 ___ 6027 ___ 6032 ___ 6037 ___ 6042 ___ 6047 ___ 6052 ___ 6057 ___ 6062 ___ 6067 ___ 6072 ___ 6077 ___ 6082 ___ 6087 ___ 6092 ___ 6097 ___ Other Digits 700 ___ 6003 ___ 6008 ___ 6013 ___ 6018 ___ 6023 ___ 6028 ___ 6033 ___ 6038 ___ 6043 ___ 6048 ___ 6053 ___ 6058 ___ 6063 ___ 6068 ___ 6073 ___ 6078 ___ 6083 ___ 6088 ___ 6093 ___ 6098 ___...

Page 176: ..._ 6102 ___ 6107 ___ 6112 ___ 6117 ___ 6122 ___ 6127 ___ 6132 ___ 6137 ___ 6142 ___ 6147 ___ 6152 ___ 6157 ___ 6162 ___ 6167 ___ 6172 ___ 6177 ___ 6182 ___ 6187 ___ 6192 ___ 6197 ___ Other Digits 6103 ___ 6108 ___ 6113 ___ 6118 ___ 6123 ___ 6128 ___ 6133 ___ 6138 ___ 6143 ___ 6148 ___ 6153 ___ 6158 ___ 6163 ___ 6168 ___ 6173 ___ 6178 ___ 6183 ___ 6188 ___ 6193 ___ 6198 ___ Absorb 710 ___ 700 ___ 61...

Page 177: ..._ 6202 ___ 6207 ___ 6212 ___ 6217 ___ 6222 ___ 6227 ___ 6232 ___ 6237 ___ 6242 ___ 6247 ___ 6252 ___ 6257 ___ 6262 ___ 6267 ___ 6272 ___ 6277 ___ 6282 ___ 6287 ___ 6292 ___ 6297 ___ Other Digits 6203 ___ 6208 ___ 6213 ___ 6218 ___ 6223 ___ 6228 ___ 6233 ___ 6238 ___ 6243 ___ 6248 ___ 6253 ___ 6258 ___ 6263 ___ 6268 ___ 6273 ___ 6278 ___ 6283 ___ 6288 ___ 6293 ___ 6298 ___ Absorb 6204 ___ 6209 ___ ...

Page 178: ..._ 6302 ___ 6307 ___ 6312 ___ 6317 ___ 6322 ___ 6327 ___ 6332 ___ 6337 ___ 6342 ___ 6347 ___ 6352 ___ 6357 ___ 6362 ___ 6367 ___ 6372 ___ 6377 ___ 6382 ___ 6387 ___ 6392 ___ 6397 ___ Other Digits 6303 ___ 6308 ___ 6313 ___ 6318 ___ 6323 ___ 6328 ___ 6333 ___ 6338 ___ 6343 ___ 6348 ___ 6353 ___ 6358 ___ 6363 ___ 6368 ___ 6373 ___ 6378 ___ 6383 ___ 6388 ___ 6393 ___ 6398 ___ Absorb 730 ___ 730 ___ 63...

Page 179: ...__ 6402 ___ 6407 ___ 6412 ___ 6417 ___ 6422 ___ 6427 ___ 6432 ___ 6437 ___ 6442 ___ 6447 ___ 6452 ___ 6457 ___ 6462 ___ 6467 ___ 6472 ___ 6477 ___ 6482 ___ 6487 ___ 6492 ___ 6497 ___ Other Digits 6403 ___ 6408 ___ 6413 ___ 6418 ___ 6423 ___ 6428 ___ 6433 ___ 6438 ___ 6443 ___ 6448 ___ 6453 ___ 6458 ___ 6463 ___ 6468 ___ 6473 ___ 6478 ___ 6483 ___ 6488 ___ 6493 ___ 6498 ___ Absorb 740 ___ 740 ___ 6...

Page 180: ...__ 6502 ___ 6507 ___ 6512 ___ 6517 ___ 6522 ___ 6527 ___ 6532 ___ 6537 ___ 6542 ___ 6547 ___ 6552 ___ 6557 ___ 6562 ___ 6567 ___ 6572 ___ 6577 ___ 6582 ___ 6587 ___ 6592 ___ 6597 ___ Other Digits 6503 ___ 6508 ___ 6513 ___ 6518 ___ 6523 ___ 6528 ___ 6533 ___ 6538 ___ 6543 ___ 6548 ___ 6553 ___ 6558 ___ 6563 ___ 6568 ___ 6573 ___ 6578 ___ 6583 ___ 6588 ___ 6593 ___ 6598 ___ Absorb 750 ___ 750 ___ 7...

Page 181: ...__ 6602 ___ 6607 ___ 6612 ___ 6617 ___ 6622 ___ 6627 ___ 6632 ___ 6637 ___ 6642 ___ 6647 ___ 6652 ___ 6657 ___ 6662 ___ 6667 ___ 6672 ___ 6677 ___ 6682 ___ 6687 ___ 6692 ___ 6697 ___ 760 ___ 761 ___ 762 ___ 763 ___ 764 ___ 765 ___ Other Digits 6603 ___ 6608 ___ 6613 ___ 6618 ___ 6623 ___ 6628 ___ 6633 ___ 6638 ___ 6643 ___ 6648 ___ 6653 ___ 6658 ___ 6663 ___ 6668 ___ 6673 ___ 6678 ___ 6683 ___ 668...

Page 182: ...__ 770 ___ 771 ___ 772 ___ 773 ___ 774 ___ 775 ___ 6702 ___ 6707 ___ 6712 ___ 6717 ___ 6722 ___ 6727 ___ 6732 ___ 6737 ___ 6742 ___ 6747 ___ 6752 ___ 6757 ___ 6762 ___ 6767 ___ 6772 ___ 6777 ___ 6782 ___ 6787 ___ 6792 ___ 6797 ___ Other Digits 6703 ___ 6708 ___ 6713 ___ 6718 ___ 6723 ___ 6728 ___ 6733 ___ 6738 ___ 6743 ___ 6748 ___ 6753 ___ 6758 ___ 6763 ___ 6768 ___ 6773 ___ 6778 ___ 6783 ___ 678...

Page 183: ...91 ___ 792 ___ 793 ___ 794 ___ 795 ___ Table 8 Default Toll Table Other Digits Table 9 Default Local Table Other Digits Absorb 780 ___ 781 ___ 782 ___ 783 ___ 784 ___ 785 ___ Absorb 790 ___ 791 ___ 792 ___ 793 ___ 794 ___ 795 ___ Special Numbers 411 611 911 800 900 0 Table Pool Other Digits Absorb 9 800 0 180 ...

Page 184: ...90 91 with Extra Alert 86 89 143 147 with Outward Restriction 86 90 91 143 148 with Time Set 86 92 94 143 148 Expansion Unit 9 10 Extra Alert 143 See also Enhanced Night Servce Extra Alert Jacks 9 Forms 23 144 180 Allowed List Directory 170 Automatic Route Selection Worksheet 171 Enhanced Night Service Group Assignment Directory 161 162 Enhanced Night Service with Outward Restriction Directory 163...

Page 185: ...ers 58 74 76 Square Systems 17 19 25 31 34 155 183 About 17 19 31 Assigning Lines in 31 34 155 183 Square vs Pooled Decision 17 Switches 3 6 8 9 10 25 27 28 74 128 Switchhook Flash 104 122 138 System Configuration Form 23 144 147 157 Instructions 144 147 System Information Report 45 System Options Customizing with Additional 45 104 System Speed Dial 96 97 117 141 148 187 Tables ARS 54 55 58 59 61 ...

Page 186: ...Intercom button Dial the intercom number to identify a voice terminal Touch Hold and dial the intercom number to add a voice terminal to a group or list Touch Drop and dial the intercom number to remove a voice terminal from a group or list Touch Drop and then touch to remove all the voice terminals from a group or list Procedure Touch Then PERFORM BASIC ADMINISTRATION Specify Touch Tone or rotary...

Page 187: ...l 2 Assign restrictions to voice terminals See page 47 Touch line buttons Steady green on toll prefix Green off area code on y Touch Call Rstr Touch Auto Intercom button representing voice terminal Touch Call Rstr Steady green on all calls permitted Flashing green local and intercom calls and any assigned lists Green off intercom calls and any assigned lists Touch Adm Tel Give a voice terminal the...

Page 188: ...e number 0 through 9 Dial entry number 0 through 5 Dial entry pool number and access or account code if required Touch Adm Misc To associate an absorption Adm Misc Dial 7 type with a pool number after Dial table number 0 through 9 adding pool number Dial entry number 0 through 5 Dial absorption type 0 none 1 leading 1 2 area code 3 1 area code 4 1 exchange 5 1 area code exchange Touch Adm Misc To ...

Page 189: ...gh 5 Touch line button Steady green on assigned to group green off not assigned to group Touch Adm Misc Get a printout of Call Adm Misc Dial 906 and wait for beep Distribution groups Touch Adm Misc Set system for One Touch Adm Misc Dial 3150 Transfer default Touch Adm Misc or Set system for One Touch Adm Misc Dial 3151 Hold with Call Touch Adm Misc Announcement See page 84 Administer Enhanced Nigh...

Page 190: ...sc To enable Time Set Night Adm Misc Dial 313 Service by recording current Dial number of current day of week 0 through 6 day l Touch Adm Misc To suspend Night Service Adm Misc Dial 313 with Time Set Dial 9 Touch Adm Misc To get a printout of Enhanced Adm Misc Dial 907 and wait for beep Night Service Information Touch Adm Misc Assign System Speed Dial Conference Dial 0 codes Dial System Speed Dial...

Page 191: ... calls return See page 102 to original voice terminal Dial 0 if transferred calls should not return Touch Adm Misc Set disconnect interval for Adm Misc Dial 303 held calls Touch line buttons Steady green on line drops held call on long 450 milli second signal default Green off line drops held call on short 50 milli second signal Touch Adm Misc To get a printout of System Adm Misc Dial 905 and wait...

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