Appendix C
55
• If the memory is full or if the answering system is off,
the answering system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used buy the telephone service provider
(page 37).
• If you subscribe to voicemail service, change the number
of rings so that your answering system answers before
your voicemail (page 37). To determine how many rings
will activate your voicemail, contact your telephone
service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
System
announces
“Time
and day not set.”
• You need to reset the answering system clock (see
page 11).
System does
not respond
to remote
commands.
• Make sure to enter your remote access code correctly
(see page 17).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering
the code.
• There may be noise or interference on the phone line
you are using. Press dial pad keys firmly.
Troubleshooting
The answering
system does
not record
messages.
• Make sure answering system is on (page 14 or page 37).
When the answering system is on,
ANS ON
should show
on the handset and the
ANS ON/OFF
button should
be lit on the telephone base.
• When the answering machine memory is full, it does
not record new messages until some old messages are
deleted.
