Troubleshooting Wi-Fi
Solution
Possible cause
Symptom
The hob must be switched off,
then touch the on/off key
and
hold it for 5 seconds.
Wi-Fi disabled
Wi-Fi icon not shown
Check that your home network
signal is strong and internet
connection is working.
Home network issues.
Wi-Fi setup failed
Please check the network
settings. Ensure a 2.4 GHz and
visible network. If the signal is too
weak, try to move the network
router closer.
Home network is not on 2.4
GHz, the network is hidden, or
signal strength is too weak.
Home network is not displayed
during the connection setup
process.
Ensure the Wi-Fi is enabled, and
internet connection of your home
network is working. Repeat the
connection setup if needed.
Wi-Fi is disabled or Home
network issues.
Cooking hob is shown
disconnected on the mobile app
First disable and enable again
the Wi-Fi. Ensure internet
connection of your home network
is working. Repeat the
connection setup if needed.
Different causes.
Other Wi-Fi issue
Further troubleshooting available
on www.connectlife.io or contact
the service department.
Ensure the power supply is not
terminated and a stable internet
connection before retrying again.
If failed again, contact the
service department.
Internet connection lost or
power supply terminated.
Firmware update process failed.
42
Troubleshooting
