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SECTION 5 
TROUBLESHOOTING 

 

 
24 

The Printer 

CONDITION 

PROBLEM 

SOLUTION 

Extra lines; losing data 

Database problem 

Check data in database program 

Improper output (address 
information out of order, miss-
feeding, etc.) 

Wrong Interface settings 
Static electricity 
 
Dirty Media Sensor 

Check software or database on 
PC. 
Close AstroJet Control Panel 
software, the turn Printer OFF and 
ON. 
Clean Media Sensor.  

Media jams 

Double feeding 
Media is curled or bent 
Media is too thin 

Adjust Sheet Separators on 
Feeder. 
Uncurl media. 
Media must be at least 0.008". 

No communication 

Improper cabling / connector 
Unit not receiving power 

Use proper cable (

see Operator 

Manual

). 

Check plug connections, ON/OFF 
Switch and Fuse on Back Panel 
(

see Operator Manual

). 

Not printing on media 

Media not positioned properly 

Adjust Printhead vertically. 
Adjust margin setting in layout 
software. 

Print too light or missing 
character dots 

Clogged or dirty Printheads 
Running out of ink 

Purge or clean Cartridges. 
Replace Inkjet Cartridges. 

Blurry address 

 

Image is not sharp 

Printhead gap too high. Adjust 
Printhead closer to the media. 

Split line of type 

 

Line of type is placed across two 
Printheads 
 

Reposition the text in the layout 
so that it does not print across two 
Printheads. 
Adjust the positioning of the two 
Printheads in relationship to each 
other using the Head Alignment 
in the Properties window of the 
PCL Driver. 

Uneven split line of type 

 

Some but not all of a line of type 
across two Printheads matches 
up 
 

Reposition the text in the layout 
so that it does not print across two 
Printheads. 
Check the Sheet Separator 
adjustment. Separators should just 
touch the media. 
Check that the Printhead is set at 
the proper height. A Printhead 
that is too high will cause slippage 
in the media as it is passing under 
the Heads. 

 

WARNING 

DO NOT REMOVE THE SIDE COVERS OF THE PRINTER! 

THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!

 

 

Summary of Contents for 3600P? 3800P

Page 1: ...AstroJetTM 3600P 3800P PRINTER OPERATOR MANUAL Astro Machine Corp 630 Lively Blvd Elk Grove Village IL 60007 Phone 847 364 6363 Fax 847 364 9898 www astromachine com...

Page 2: ...e covers Covers enclose hazardous parts that should only be accessed by a qualified service representative Report any cover damage to your service representative This machine requires periodic mainten...

Page 3: ...e Printer to the Media Optional Feeder Setup Installing the Printer Driver 5 5 6 7 8 8 10 Section 3 Operating the AstroJet 3600P 3800P 11 Printer Operation Printer Driver Properties Printing from Micr...

Page 4: ...TABLE OF CONTENTS ii Notes...

Page 5: ...TRANSPORT The Vacuum Transport Belt helps transport the media to the Printheads 4 MAIN POWER SWITCH AND RECEPTACLE Printer receives power here Also contains the Main Power Switch and the Fuse Assembly...

Page 6: ...the printing process 4 key In Menu Mode use to scroll to the previous selection 5 key In Menu Mode use to scroll to the next selection 6 ENTER key Starts and stops printing 7 MENU key Puts the Printe...

Page 7: ...gle piece of media 4 BATCH COUNTER Resettable to keep track of the pieces run on each job 5 AUTO MANUAL With the Feed Select Switch in MANUAL the operator can feed one or continuous pieces of media by...

Page 8: ...SECTION 1 GETTING ACQUAINTED 4 Notes...

Page 9: ...rinter on the Support Stand if supplied The Stand is supplied only when the optional FF14 Friction Feeder is used Connecting the AstroJet 3600P 3800P and Optional Feeder Plugging in the Printer Make s...

Page 10: ...ptacle 2 Plug the other end into a 115 220 Volt AC 50 60 Hz grounded outlet CAUTION Do not use an adapter plug or extension cord to connect the printer to the wall outlet Do not use outlets controlled...

Page 11: ...ace by a Latch Lever mounted on the Inkjet Cartridge Holder Release the Lever by raising it vertically 3 With the Cartridge s Printhead pointing down slide the Cartridge into the Holder and push down...

Page 12: ...feature that can be turned ON with the Vacuum Transport Switch located above the Motor Circuit Breaker as required It is useful in feeding smaller size stock NOTE The two narrow Belts can be moved by...

Page 13: ...e by pushing in on the Pressure Control Lock Button A and raising or lowering the Adjusting Lever B For plain paper or envelopes the lever should be in the down position for thicker material the lever...

Page 14: ...the steps below 1 If you have any applications running on your computer close them and restart the computer before beginning the Driver installation 2 Install the CD in the CD drive and click on STAR...

Page 15: ...ing the TEST key momentarily places the Printer in the Test Print Mode The word Working appears in the lower half of the Display After a short period of time the Display changes to Enter to feed Press...

Page 16: ...will restart Automatic Feed Turning the feature ON will cause the Printer to start feeding once the job is sent If the ON LINE key is ON the Printer will start feeding and printing automatically If y...

Page 17: ...splay will show Printer On line ENTER to Start Feed ENTER key Used to start the Printer printing when it is on line and the Automatic Feed is turned OFF Additionally when the Printer is placed in any...

Page 18: ...s Tab The Features Tab Advanced Options depending on the operating system is used to change the speed and resolution of the Printer to add a delay to the feed to provide separation between the pieces...

Page 19: ...n Click on Properties then on the Features tab Then click on the dropdown menu under Overlay and click on Previous job contains overlay Click Apply then OK When the Print window reappears click OK to...

Page 20: ...ead from the operator side of the Printer It is sometimes necessary to turn the printing direction 180 degrees from the normal direction This occurs when due to the layout or the method of binding the...

Page 21: ...inches The orientation of the piece is always Portrait The effective printing area of the AstroJet 3600P 3800P is 3 inches by 15 inches When you have completed this step click OK The next step is to c...

Page 22: ...en you have completed setting up the layout click on the Mail Merge icon on the toolbar and the Merge window will open In the Merge to menu there are several choices for where and how the data is expo...

Page 23: ...Remove the new Inkjet Cartridge from its packaging taking care not to touch the copper contacts the metal plate or the gold printhead Remove the protective tape from the Printhead The Cartridges are h...

Page 24: ...r In case of an ink spill use soap and water to clean up any problem areas Abrasive soap works well in getting ink off of hands Cleaning the Printhead To maintain good print quality it is important th...

Page 25: ...dog eared turned down corners 3 Media that is not stiff enough may not be usable Media that meets Postal stiffness requirements for automated feeding is acceptable in the AstroJet 3600P 3800P 4 Envel...

Page 26: ...ng Exterior Areas May be cleaned with any standard non abrasive household cleaner that does not contain plastic harming solvents CAUTION NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE PRINTER EX...

Page 27: ...M SOLUTION Black streaks in text Lint or paper dust on Printhead Clean the Cartridge Nozzles with a clean lint free cloth moistened with distilled water Cartridge will not print Sheet is blank even af...

Page 28: ...tware Print too light or missing character dots Clogged or dirty Printheads Running out of ink Purge or clean Cartridges Replace Inkjet Cartridges Blurry address Image is not sharp Printhead gap too h...

Page 29: ...B PRINT COLORS Versatile Black and General Black Red Blue Green and Yellow INK Water based may require drying assistance for coated stock SOFTWARE WindowsTM Printer Drivers for WindowsTM 98 2000 NT ME...

Page 30: ...Astro Machine Dealer Supplies Red Inkjet Cartridge HPC6168A Green Inkjet Cartridge HPC6169A Blue Inkjet Cartridge HPC6170A Yellow Inkjet Cartridge HPC6173A Versatile Black HPC8842A General Black works...

Page 31: ...king Station 1 20 Driver Features 13 Driver Properties 13 E Enter Key 2 11 F Fault Indicator 2 Features Tab 14 Feed Delay 15 Feed Roller Cleaning 22 Feed Stop 12 Feeder Assembly 6 Feeder Auto Manual 3...

Page 32: ...Word 17 Printing Inverse 16 Printing Light 24 Printing Troubleshooting 23 Purge 12 Purge While Printing 13 Purging Printheads 21 R Records Missing 24 Recovering from Jam 12 21 Replacing Cartridges 19...

Page 33: ......

Page 34: ...Copyright 2013 ASTRO MACHINE CORP Elk Grove Village IL 60007 09 05 2013 Part Number 200 AJ3600 3800PCL Rev I...

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