Astria.US.com
126797-01F
17
OBSERVED PROBLEM
Pilot lights but fl ame goes out when control
knob is released
Delayed ignition burner
Burner backfi ring during combustion
Slight smoke or odor during initial operation
Heater produces a whistling noise when
burner is lit
Fireplace produces a clicking/ticking noise
just after burners are lit or shut off
Remote does not function
REMEDY
1. Press in gas control knob fully
2. After pilot lights, keep gas control knob
pressed in 30 seconds
3. Fully open equipment shutoff valve
4.
A) Contact local natural or propane/LP
gas company
B) Clean pilot
(see Cleaning and Mainte-
nance,
Page 14
)
or replace pilot assembly
5. Hand tighten until snug, then tighten 1/4
turn more
6. Replace pilot assembly
7. Replace control valve
1. Contact local propane/LP or natural gas
company
2. Clean burner
(see Cleaning and Mainte-
nance,
Page 14
)
or replace burner orifi ce
1. Clean burner
(see Cleaning and Mainte-
nance,
Page 14
)
or replace burner orifi ce
2. Replace damaged burner
3. Replace gas control
1. Problem will stop after a few hours of
operation
1. Turn gas control knob to LO position and
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local pro-
pane/LP or natural gas company
3. Clean burner
(see Cleaning and Mainte-
nance,
Page 14
)
or replace burner orifi ce
1. This is normal. If noise is excessive,
contact qualifi ed service person
1. Replace batteries in receiver and hand-
held remote control
(see
Page 14
)
POSSIBLE CAUSE
1. Gas control knob not fully pressed in
2. Gas control knob not pressed in long
enough
3. Equipment shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple to cool, causing
pilot fl ame to go out. This problem could be
caused by one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged pilot
5. Thermocouple connection loose at con-
trol valve
6. Thermocouple damaged
7. Control valve damaged
1. Manifold pressure is too low
2. Burner porting or orifi ce clogged
1. Burner orifi ce is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Residues from manufacturing processes
and logs curing
1. Turning gas control knob to HI position
when burner is cold
2. Air in gas line
3. Dirty or partially clogged burner orifi ce
1. Metal expanding while heating or con-
tracting while cooling
1. Battery is not installed or battery power
is low
TROUBLESHOOTING
Continued
