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time for the device to power on.
• If the battery has not been charged in some time or is flat, please connect and charge for at least ten
minutes as it may take some time for the battery to regain sufficient charge to power the device.
My phone is not connecting to the network, even though a SIM card has been inserted:
• Please ensure the SIM card is making a solid connection with the SIM tray, and that the SIM tray has
been locked into position to ensure the SIM card will not slide around.
• If the SIM card is new and has just been activated, it may take two business days for the SIM card to
fully start working. You will need to restart the device before the SIM card can connect to the network
if this is the case.
• If your SIM card is over twelve months old and has been moved between different devices, wear and
tear can be a concern. You are able to order a replacement SIM free of charge from your SIM card
provider if this is the case.
• Please check the signal strength within the area you are making your call. Depending on tower avail-
ability and coverage, you may be within a blackspot.