AquaTelemetry Instruction Manual
10401-01193 Rev H
8. Troubleshooting
This section details some of the common difficulties you may encounter when using the
equipment.
Problem
Cause /
Remedy
The LEDs do not show
any indications when the
test key is pressed.
Batteries are probably dead or incorrectly fitted.
Check you have
fresh batteries fitted and that they are inserted the correct way round
and in the correct battery holders.
Incorrect battery type switch position.
Ensure you have set the
battery type selector switch correctly for 3.6V Lithium or 1.5V Alkaline
batteries
The red LED flashes when
the Test key is pressed.
SIM card not fitted or fitted incorrectly.
Ensure SIM card is
properly fitted and door is in the locked position.
SIM card not registered or locked.
Put the SIM card into a mobile
phone and check it is working correctly and is not password
protected.
Antenna not connected.
Ensure a suitable antenna is connected
and is located in a spot likely to receive a good network signal.
The AquaTelemetry unit
will not reply to the 'Level'
SMS request.
Poor network connection.
Test signal level by briefly pressing the
Test button and checking the signal strength LED indications.
The AquaTelemetry unit
will only reply to the 'Level'
SMS request. All other
SMS requests are
ignored.
Your number is not registered in the system.
The AquaTelemetry
unit will only reply to SMS requests made by registered users (except
the 'level' request, which can be sent from unregistered phones).
One of the System Administrators will need to add your number as a
registered user.
Your number has been input incorrectly.
The format for inputting
phone numbers must be rigidly adhered to. Refer to the manual and
double check the phone numbers are correctly formatted.
ADMINISTRATOR
PRIVILEGES REQUIRED
message is received in
reply to SMS requests.
Your number is not registered in the system as an
Administrator.
The AquaTelemetry unit will only allow registered
Administrators access to some features. One of the System
Administrators will need to change your number status from User to
Administrator.
Level and temperature
data is dashed out in the
reply to the 'Level' SMS
request.
The AquaTelemetry unit can not communicate with the
LeveLine® sonde.
Double check all connections. Ensure the colour
sequence on the screw connectors is correct and that the connectors
are properly plugged into the sockets.
The ‘Could not find the
AquaTelemetry Unit’
message appears on the
PC when trying to connect
to the AquaTelemetry unit.
The USB cable is not properly connected.
Refer to the manual
and check connections at both the PC and AquaTelemetry ends.
The AquaTelemetry unit is not in PC mode.
Hold the Test button
down until the green LED comes on then starts to flash.
The USB drivers are not correctly installed.
Refer to the manual
and check drivers are installed and working.
There may be a problem with the USB socket on the PC.
Try an
alternative socket.
Email uploads are not
received as expected.
Email server setup incorrect.
This is the most common cause for
not receiving emails. Double check all the settings you have made.
Fit the SIM card into a smart phone, duplicate the settings and
ensure emails can be sent successfully.
Email upload parameters not setup correctly.
Check Initial Upload
time and Upload Interval are correctly set.
Poor signal strength.
Emails require a more robust network signal
than SMS messages. Ensure the unit is mounted in an area where
the network is suitable for email communication. Fit the SIM card into
a smart phone and ensure emails can be sent successfully from the
installation site. If so, use the SE command to force the unit to send
an email and watch the LEDs to check signal strength.
© 2020 Aquaread
®
Ltd.
www.aquaread.com
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