Visage™ Digital Installation Guide 24
TROUBLESHOOTING
Symptom
Possible cause Action
Controller LED’s
flashing when
power turned on
to the Quartz
Smart Valve™
Start up sequence
and controller
configuration in
process
No action required - sequence and configuration can
last up to 2 minutes. Wait until LED’s go out and then
the controller is ready to use.
Controller
unresponsive -
No Lights / Blank
Power supply turned
off to Quartz Smart
Valve™
Check power supply is turned on - Green power light
should be illuminated on the Quartz Smart Valve™.
Data cable
connection
Check that the connector is in the correct orientation and
fully pushed home.
Pump noisy and
low / no flow
Air lock (for Gravity
fed systems only)
Disconnect the handset from the hose, lower the hose
into the shower tray or bath, set the temperature to
fully cold and then start the shower. As the water starts
to flow and increase in volume gradually increase the
temperature. If the flow starts to splutter, stop moving
the temperature control until the flow again stabilises,
then continue to move the dial towards the hottest
setting.
Isolate hot and cold feeds to the Quartz Smart Valve™,
disconnect from the inlet spigots and then using the
isolation valve bleed through the hot and cold supplies.
Release the outlet pipework from the outlet isolation
valve of the Quartz Smart Valve™. Using an appropriate
connection, flexi or length of pipe connect to the
isolation valve so that water can be discharged into a
bucket or suitable receptacle. Start the shower and bleed
through until air is cleared. It may be required to have the
controller set at a cooler temperature setting until the
hot water starts to bleed through, then gradually increase
the temperature.
Restriction in
waterway
Check for debris in the inlet filters of the Quartz Smart
Valve™. IMPORTANT: Water must be isolated.
Controller
remains
illuminated
after
switching
shower off
Poor cable
connection
Check data cable connections are making good contact
and are fully inserted (this includes installations where a
wired remote is fitted).
Damaged data cable Check the full length of the cable for visible damage.
Unable to adjust
or control
temperature
Reversed inlet
water supplies
(i.e. Hot supply
feeding cold inlet
and vice-versa)
Ensure correct water supply to specified inlet connection.
