Aquacal HeatWave SuperQuiet SQ120R Operation Manual Download Page 37

Page: 37 / 58

Page - 34

3 - Troubleshooting

IN THIS SECTION:

Fault Codes

AIR TEMP SENSOR OPEN or AIR TEMP SENSOR SHORT

CLOCK LOW BATTERY

DEFROST1 SENSOR OPEN or DEFROST2 SENSOR OPEN

DEFROST1 SENSOR SHORT or DEFROST2 SENSOR SHORT

ERROR AT MASTER UNIT

HIGH PRESSURE FAULT

HIGH WATER TEMPERATURE

HP5 SYSTEM LOCKOUT

LOW PRESSURE FAULT

LP5 SYSTEM LOCKOUT

MULTI-UNIT COMM FAULT

OTA SYSTEM LOCKOUT

SMART COMM FAULT

VARIABLE DRIVE FAULT

WATER TEMP SENSOR SHORT or WATER TEMP SENSOR OPEN

Issues and resolutions

Blank Display

Display Panel Not Responding

Displays "DEFROSTING"

Displays "NO SYSTEM FIRMWARE"

Displays "NO POOL/SPA WATER FLOW"

Displays "SET TO SWITCH REMOTELY"

Displays "SET UNIT MODEL NUMBER"

Heat Pump Not Running

Heat Pump's Tripping Breaker

Heat Pump Won’t Shut Off

Heat Pump Is Running, Not Heating

Heat Pump Is Running, Not Cooling

Ice Forming on the Heat Pump

"Pool / Spa" Button Will Not Work

Water Coming From Heat Pump

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Summary of Contents for HeatWave SuperQuiet SQ120R

Page 1: ...anual WATER CHILLER Important Read this document before operating installing this product For additional product manuals and operation installation procedures please visit www AquaCal com LTM0930 REV 2 02 project rel 7 02 ...

Page 2: ......

Page 3: ... 17 1 7 b Operating Heat Pump With an External Controller 20 1 7 c Operating Heat Pump With an External Flow Switch 20 1 7 d Operating Heat Pump With a Gas Back Up 20 d 1 Using Gas Boost 21 1 7 e Operating Multiple Connected Heat Pumps 22 2 Maintenance 23 2 1 Water Chemistry 23 2 2 Cleaning Equipment 24 2 3 Clearances 25 2 4 Irrigation and Storm Run Off 26 2 5 Water Flow Rates 26 2 6 Adjusting Wat...

Page 4: ...rvice is deemed necessary please contact AquaCal See Contacting AquaCal AutoPilot Inc above SAFETY SIGNALS Throughout this document safety signals have been placed where particular attention is required DANGER Failure to heed the following will result in injury or death WARNING Failure to heed the following may result in injury or death NOTICE Failure to heed the following may result in damage to ...

Page 5: ...a People having an adverse medical history or pregnant women should consult a physician before using a hot tub or spa Children and the elderly should be supervised by a responsible adult l Prolonged immersion in water colder than normal body temperature may cause a condition known as Hypothermia The symptoms of Hypothermia include shivering although as hypothermia worsens shivering stops clumsines...

Page 6: ...h 20 1 7 d Operating Heat Pump With a Gas Back Up 20 1 7 e Operating Multiple Connected Heat Pumps 22 1 1 Display Door The display panel is located in a door compartment on the front of the heat pump This compartment is designed to protect the display against harsh weather It can also be padlocked for extra security l Press the bottom of the panel to open the display panel door l To close push the...

Page 7: ...ode will automatically reactivate after three minutes have passed Select either the pool or the spa thermostat Enter the user menu for heat pump options Used to increase temperature set point and navigate through menu options Used to decrease temperature set point and navigate through menu options Used to select the heat pump s operating mode Also used to edit or confirm options in a menu Indicato...

Page 8: ... controlled by another connected heat pump Remote Controlled by external controller Heat Pump is set to be controlled by an external controller Set to 75 F Maintaining Maintaining a water temperature set on the thermostat In this example the pool thermostat has been set to 75 F Set to 45 F Cooling Cooling water to point set on the thermostat In this example the pool thermostat has been set to 45 F...

Page 9: ...e red Heating light will activate l COOLING MODE After the fan and compressor start the blue Cooling light will activate l AUTO MODE After the fan and compressor start the heat pump will maintain the set temperature within 1 The red Heating or blue Cooling light will activate l OFF The heat pump will indicate it is deactivated The current water temperature will be displayed 1 Operation ...

Page 10: ...et the desired temperature setpoint for the water l The heating indicator will illuminate when heating the water l The cooling indicator will illuminate when cooling the water 1 6 Set Up Programming 1 6 a Setting Date and Time Set the heat pump s time and date using the following steps 1 Operation ...

Page 11: ...Page 8 1 Operation ...

Page 12: ...de Option The entry code feature can prevent unauthorized temperature adjustments This feature initiates after the heat pump goes into the sleep mode for the first time NOTICE Failure to heed the following may result in damage to equipment l Before enabling the entry code feature be sure to record the code If lost the heat pump will require a program reset to regain access This reset may require a...

Page 13: ...Page 10 1 Operation ...

Page 14: ...on PLEASE NOTE l If the heat pump displays a KEYPAD LOCKED message the heat pump is in sleep mode See Wake Up Heat Pump on page 3 l If an entry code has already been activated the code must be entered before proceeding to disable 1 Operation ...

Page 15: ...ickly This is regardless of any previously set efficiency mode settings l The system will heat or cool the water with the compressor speed set to maximum This will continue until the set temperature is reached Then the configured efficiency mode scheduled or 24 hour will resume Efficiency Mode 24 Hour When using this mode the compressor is set to its maximum speed until the temperature set point i...

Page 16: ...tional mode providing the lowest cost of operation l Example If the filtration period is set from 10 00 am to 8 00 pm the system attempts to bring the water to set point by 4 00 pm at optimal performance PLEASE NOTE Setting a filtration schedule outside the current circulation pump s schedule will cause an incorrect efficiency mode l See Set Efficiency Mode to Filtration Schedule on page 15 Turbo ...

Page 17: ...Page 14 Set Efficiency Mode to 24 Hour 1 Operation ...

Page 18: ...Page 15 Set Efficiency Mode to Filtration Schedule 1 Operation ...

Page 19: ...Page 16 1 Operation ...

Page 20: ... The default is 2 hours between each activation l The water temperature will be sampled for 30 seconds l If the water temperature has fallen below the set temperature the circulation pump will allow the heat pump to operate until the set temperature is reached Using Flex Mode When the accessory is in FLEX or extend mode the heat pump will start to heat if the set temperature is lower than the wate...

Page 21: ...Page 18 Configure for Call mode 1 Operation ...

Page 22: ...Page 19 Configure for Flex mode 1 Operation ...

Page 23: ...as backup heater is installed it will be configured in one of two modes by the installer Scheduled mode or 24 hour mode This affects how the heater operates PLEASE NOTE Gas backup modes are only available when the ambient air temperature is below 60 F See Using Gas Boost on the next page for an exception Scheduled Mode When heating the Pool l The heat pump will operate for one hour Then a calculat...

Page 24: ...tivate d 1 Using Gas Boost When a gas backup heater is installed the user has the option of using a gas boost to heat the water quicker l This option is available regardless of the gas heater s configuration mode set by the installer Scheduled Mode or 24 Hour Mode l When the set temperature is reached the gas heater will deactivate The heat pump then continues to maintain the temperature set point...

Page 25: ...or slaved unit on the display Changes in mode and operation are made on the master primary heat pump only l The master heat pump will automatically start and stop the slaved heat pumps in a timed and controlled sequence Master Heat Pump Slaved Heat Pump 01 Slaved Heat Pump 02 Slaved Heat Pump 03 1 Operation ...

Page 26: ...en refinishing or acid washing a pool Use an installed bypass to route water away from the heat pump or deactivate the filter pump l To avoid damage to equipment monitor and maintain chemistry within recommended levels CHEMISTRY LEVEL CHART RESIDENTIAL CHEMICAL POOLS SPAS Chlorine 1 0 3 0 ppm 1 3 mg L 3 0 5 0 ppm 3 5 mg L Bromine 2 0 6 0 ppm 2 6 mg L 2 0 6 0 ppm 2 6 mg L Cyanuric Acid 30 50 ppm 30...

Page 27: ...nly l Do not spray water directly into the interior of the heat pump damage to components may result l Do not use chemicals on the display panel Cleaning 1 Wash cabinet using a low pressure water hose A high pressure water stream will cause damage to the aluminum fins of the heat pump This damage is not covered under the product warranty 2 While the heat pump is still wet use an approved cleaning ...

Page 28: ...nt Table 2 Polishing Agents The trademarks used in approved polishing agents are the property of their owners and are not related to AquaCal 2 3 Clearances l Proper air circulation is required for the heat pump to operate efficiently The following diagrams show the minimum clearances required for the proper operation of the heat pump l Avoid storing chemical containers near the heat pump The chemi...

Page 29: ...e total pool filtration performance and may damage the heat pump This will not be covered under the equipment warranty MODEL HEAT EXCHANGER TYPE FLOW RATES MINIMUM MAXIMUM SQ120R Titanium ThermoLink 30 GPM 113 6 L min 70 GPM 265 L min SQ125 Titanium ThermoLink 30 GPM 113 6 L min 70 GPM 265 L min SQ145 Titanium ThermoLink 30 GPM 113 6 L min 70 GPM 265 L min SQ166R Titanium ThermoLink 30 GPM 113 6 L...

Page 30: ...or improper valve settings A partially closed valve after the filter or a full open bypass around the heat pump will cause insufficient water flow through the heat pump l The maximum static pressure or operating pressure is 50 psi 345 kPa These specifications relate to the heat pump only l Code specified whole system turnover rates must be satisfied 2 6 Adjusting Water Flow Using ΔT Delta T The De...

Page 31: ...it for water temperatures to stabilize approximately 5 minutes 12 Adjust valves in the following order using the temperature chart provided a Adjust the valve that controls water exiting the heat pump until the correct temperature differential is achieved Match the temperature measured with a temperature probe to the chart b Wait for water temperatures to stabilize Then check the temperature again...

Page 32: ...heat pump In harsh environments or coastal areas a bi annual inspection is recommended See the recommended inspection checklist AquaCal can perform this service in limited areas Contact Customer Support for more information DANGER Failure to heed the following will result in injury or death l RISK OF ELECTRICAL SHOCK FROM ENERGY STORED IN CAPACITORS MODELS EQUIPPED WITH VARIABLE FREQUENCY COMPRESS...

Page 33: ...Check Water Flow Delta T 11 Check Fan Motor Amperage Draw 12 Check and Clear Condensate Drains 13 Check Compressor Capacitor Values 14 Check Compressor Amperage Draw 15 Check Internal Electrical Connections 16 Check Operating Refrigerant Pressures As Applicable 17 Check Ambient and Water Temperature Sensors 18 Check Proper Line and Control Voltage to Unit 19 Identify Insect and Rodent Issues with ...

Page 34: ...interized condition not fully tightened it is imperative that water not run through the heat pump Loss of water through loose plumbing connections may result in damage to circulation pump pool and spa structures and other equipment Light Freeze Conditions A light freeze is when the ambient air temperature falls below 32 degrees Fahrenheit 0 C for less than 8 hours Typically during light freeze con...

Page 35: ...s Reconnect electrical power and set the operating mode on the heat pump Activate the filter pump Titanium ThermoLink Exchanger with no Drain No Drain 6 Disconnect the plumbing to the heat pump at connection unions removal is counter clockwise 7 Allow water to drain completely from the heat pump Expect to see a lot of water drain out at first and then a small amount to continue to drain out over a...

Page 36: ...to form a temporary seal 9 Push all water from the water circuit using compressed air no stronger than 50 psig 446 kPa The residual water should be forced out of the heat pump s water outlet Allow compressed air to blow into the heat pump inlet for at least 15 20 seconds after the water stops coming out 10 Repeat process on the outlet side of the heat pump 11 Partially reconnect plumbing connectio...

Page 37: ...UT 39 SMART COMM FAULT 39 VARIABLE DRIVE FAULT 39 WATER TEMP SENSOR SHORT or WATER TEMP SENSOR OPEN 40 Issues and resolutions Blank Display 40 Display Panel Not Responding 40 Displays DEFROSTING 41 Displays NO SYSTEM FIRMWARE 41 Displays NO POOL SPA WATER FLOW 41 Displays SET TO SWITCH REMOTELY 42 Displays SET UNIT MODEL NUMBER 42 Heat Pump Not Running 42 Heat Pump s Tripping Breaker 43 Heat Pump ...

Page 38: ...death l Repairs must not be attempted by untrained or unqualified individuals l The heat pump contains refrigerant under high pressure Repairs to the refrigerant circuit must not be attempted by untrained or unqualified individuals Service must be performed only by qualified HVAC technicians Recover refrigerant before opening the system NOTICE Failure to heed the following may result in damage to ...

Page 39: ...OR SHORT or DEFROST2 SENSOR SHORT ISSUE Shorted defrost sensor RESOLUTION A qualified technician should replace the defrost sensor ERROR AT MASTER UNIT ISSUE The heat pump is slaved to a master heat pump that is displaying a fault code RESOLUTION The error at the master heat pump must be corrected before the slaved unit will resume operation 3 Troubleshooting ...

Page 40: ...ce heat pump in heating mode and perform the following troubleshooting Determine if an insufficient amount of water is being supplied to the equipment 1 Confirm the filter pump is on 2 If a multiple speed filter pump is being used run filter pump at a higher speed Do not exceed the maximum flow rate for the model 3 Confirm water is not being diverted away from the heat pump l See Water Flow Rates ...

Page 41: ...Check for signs of heavy ice buildup on the coil Cool Only Units Place heat pump in heating mode and perform the following troubleshooting Determine if an insufficient amount of water is being supplied to the equipment 1 Confirm the filter pump is on 2 If a multiple speed filter pump is being used run filter pump at a higher speed Do not exceed the maximum flow rate for the model 3 Confirm water i...

Page 42: ... Alarm kit has disabled the system l See Over Temperature Alarm Kit on page 53 for more information RESOLUTION Call for service SMART COMM FAULT ISSUE Heat Pump is not receiving a signal from an external controller using a smart bus connection point RESOLUTION 1 Confirm a smart bus external controller is being used l If unsure contact installer of heat pump for more information The heat pump may n...

Page 43: ...tains refrigerant under pressure Repairs to the refrigerant circuit must not be attempted by untrained or unqualified individuals Service must be performed only by qualified HVAC technicians Recover refrigerant before opening the system NOTICE Failure to heed the following may result in damage to equipment l Service by unauthorized personnel will void the factory warranty Please perform the follow...

Page 44: ... temperature rises above 38 F 3 3 C the compressor is restarted and cooling resumes l If the coil s temperature remains below 38 F 3 3 C the compressor will remain off Heat and Cool Units Active Defrost Hot refrigerant gas will be sent through the coil to rapidly remove ice or frost During this process the melting of the ice may appear as steam coming off the heat pump This is normal Displays NO S...

Page 45: ... display illuminated l If not confirm the main breaker located at the power supply panel and the disconnect switch located near the heat pump are both turned on l If the display still does not illuminate it is recommended that the heat pump installer or electrician confirm the heat pump is receiving power 2 Confirm correct mode is selected l See Activate Heat Mode Cool Mode Auto Mode or Deactivate...

Page 46: ...eat pump will not deactivate RESOLUTION PLEASE NOTE When the heat pump is set to off the display will show the current water temperature or no water flow indicator 1 Confirm the correct mode has been set on the heat pump l See Activate Heat Mode Cool Mode Auto Mode or Deactivate Equipment on page 6 2 Confirm the heat pump has reached the desired temperature set on the thermostat The heat pump will...

Page 47: ...flowing into the pool 5 Confirm heat pump is transferring heat into the water l Measure the temperature of air discharge coming out of the heat pump fan If discharge air is between 8 to 10 F 4 4 to 5 6 C colder than the outside ambient air the heat pump is moving heat into the water 6 If an error code is displayed diagnose and correct cause of code l See Fault Codes on page 35 7 Confirm that the f...

Page 48: ...ool or the spa If cooling a spa that overflows into a pool confirm the spa is isolated when being cooled not flowing into the pool 5 If an error code is displayed determine and correct the condition causing the code l See Fault Codes on page 35 6 Confirm heat pump is transferring heat out of the water l Measure the temperature of air discharge coming out of the heat pump s fan If the air is betwee...

Page 49: ...nterize equipment l See Winterizing on page 31 Heat and Cool Units with Active Defrost or Icebreaker l During freezing conditions pool or spa heating will continue Frost or ice may develop during the countdown to the active defrost up to 50 minutes This is normal See Displays Defrosting on page 41 l The heat pump will enter an active defrost stage to remove the accumulated frost and ice l Be sure ...

Page 50: ...ion or a possible leak RESOLUTION 1 Deactivate heat pump leaving the filter pump on After several hours determine if the water is still coming from the heat pump 2 If using chlorine or bromine as a pool spa sanitizer test the water around the heat pump using a test strip If the test strip indicates that chlorine or bromine is present a leak may exist PLEASE NOTE If desired a kit is available to re...

Page 51: ...itions NOTICE Failure to heed the following may result in damage to equipment l Unauthorized adjustments in Service Menus not shown may void the heat pump s warranty User Menus MENUS DEFAULT OPTIONS SET GAS BOOST OFF OFF ON SET TIME DATE USER TO SET SET BACKUP HEAT MODE OFF OFF SCHEDULED 24HR SET ENTRY CODE ENABLED OFF OFF ON SET USER ENTRY CODE 01 SET CALL FLEX MODE OFF OFF CALL FLEX PLEASE NOTE ...

Page 52: ... 24HR SET ENTRY CODE ENABLED OFF OFF ON SET USER ENTRY CODE 01 SET CALL FLEX INSTALLED NO YES NO SET CALL FLEX MODE OFF OFF CALL FLEX 4 2 Identifying Model Specifications 1 Find Data Plate The data plate is usually posted on the side of the equipment or the inside of the heat pump s access plate 2 Find the model number on the data plate The first letters and numbers indicate the model type 3 The c...

Page 53: ...Page 50 Model Number Example 4 Appendix ...

Page 54: ...T115 259 Pounds 117 5 kg TropiCal T135 287 Pounds 130 kg TropiCal T170 326 Pounds 148 kg HeatWave SuperQuiet SQ120R 268 Pounds 121 6 kg HeatWave SuperQuiet SQ125 268 Pounds 121 6 kg HeatWave SuperQuiet SQ145 328 Pounds 148 8 kg HeatWave SuperQuiet SQ166R 328 Pounds 148 8 kg HeatWave SuperQuiet SQ225 328 Pounds 148 8 kg TropiCool TC500 215 Pounds 97 5 kg TropiCool TC1000 285 Pounds 128 8 kg TropiCo...

Page 55: ...plication If unsure of equipment cooling capability review equipment data plate See Identifying Model Specifications on page 49 1 Confirm heat pump mode has been set to cooling mode 2 Set thermostat to desired water temperature 3 Activate Turbo Boost Mode if equipped 4 Temporarily set the filter pump for continuous operation l This will allow the Heat Pump the time required to cool the water at st...

Page 56: ...ding 50 PSI 345 kPa Liquid Blankets l An invisible liquid heat barrier designed to retain heat and extend the swimming season l AquaCal recommends Lo Chlor Aqua Blanket Over Temperature Alarm Kit l This kit is an additional safety device It disables the heat pump if any malfunction occurs that allows the water temperature to surpass a safe level l This kit is strongly recommended for all spa appli...

Page 57: ...lumbing Unions l 2 Inch Unions PLS2627 Temperature Port Kit STK0096 l This port can be used to adjust water flow using Delta T l The kit comes with port installation components and a temperature probe 4 Appendix ...

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Aquacal HeatWave SuperQuiet SQ120R, Operation Manual

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