FREQUENTLY ASKED QUESTIONS
What smartphones and tablets are compatible with the
ANZ FastPay app?
ANZ FastPay is available on both the Apple iPhone Operating System
(iOS), on iOS 7 and above, and the Android Operating System, on
Android 4.2 and above. ANZ FastPay will work on your phone if you
have both the compatible firmware (operating system) and a
compatible device. For a list of compatible devices that ANZ FastPay
operates on visit anz.co.nz/fastpay.
What happens if I lose my activation code?
If you’ve lost your activation code or haven’t received it by text,
call us on 0800 249 435 and we’ll reissue it.
What should I do if I forget my PIN?
Just get in touch with us on 0800 249 435 and we’ll help you reset
your PIN.
What I if I lose or break my card reader?
If you lose or break your card reader, you must call us immediately on
0800 249 435. You will need to pay a replacement fee for us to
provide you with a new one, the cost of which is detailed on the ANZ
FastPay website, anz.co.nz/fastpay.
Can I use ANZ FastPay to take payments when my customer is
not present, such as over the phone?
No, your customer and their card must be present for you to process
payments and refunds using ANZ FastPay, just as they would with an
EFTPOS terminal.
Can I accept payments outside of New Zealand?
No. All transactions must be processed in New Zealand dollars (NZD)
and must be processed in New Zealand.
Can I accept overseas credit cards?
ANZ FastPay can complete a transaction on any credit or debit card
linked through the MasterCard and Visa card networks.
What should I do if the card reader doesn’t read the magnetic
strip on my customer’s card?
Remove any residue from the card’s magnetic strip, make sure
you swipe the card level and at the same speed you’d use for an
EFTPOS terminal.
When will payments be cleared into my ANZ Business Account?
Transactions processed prior to 10pm Monday to Friday will be
credited to your ANZ Business Account next day (Monday morning
or next business day for weekend transactions).
How do I set up additional users to use ANZ FastPay to take
payments into my ANZ Business Account?
You can set up additional users with ANZ FastPay if you’re the
primary user of ANZ FastPay. Contact our ANZ FastPay team on
0800 249 435 and we’ll talk you through the process. Once we’ve
set up your additional user/s we’ll courier their ANZ FastPay card
reader to your address, and will text their ANZ FastPay activation
code to their mobile phone.
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