VIEWING TRANSACTIONS
In the main menu, select ‘Transactions’. From
here you’ll be able to view your past 12 months
of ANZ FastPay transactions, view a sales
summary, and search for particular transactions
by date, transaction details and amount.
REFUNDS
It’s easy to process partial or full refunds for
payments you’ve processed with ANZ FastPay.
Your customer and the card they used to
make the original payment will need to be in
front of you, as they will need to enter their
card’s security PIN.
1
First, locate the original transaction in the
Transaction History section, which is
accessed by selecting the ‘Transactions’
button in the main menu.
2
Scroll through the records to find the
original transaction. You can use the last
four digits of their card to locate it, or
search using the reference number on the
customer’s receipt, or you can search for
the customer’s name if you included this in
the transaction description.
3
Once located, select the transaction to get
taken to the Transaction Details screen.
4
Select ‘Refund’.
5
You’ll be asked to enter your security PIN, which is the same PIN
you use to login to ANZ FastPay.
6
Follow the on-screen prompts of entering the refund amount
(either the full or partial total of the original sale) and the refund
description, which are similar to the steps you take when
processing a new sale.
7
You’ll see a ‘Refund Successful’ screen when you’ve processed
the refund.
You are able to refund up to $1,000 per day.
SECURITY
Security is important for both your business and your customers.
That’s why you need a PIN to login to ANZ FastPay. We recommend
that you:
• Log-out of ANZ FastPay whenever you’re not using it (ANZ FastPay
automatically logs you out when it has not been used for 3 minutes)
• Place a security PIN or password on any smartphone or tablet you
use with ANZ FastPay (this is a requirement for iOS 8 users)
• Look after your card reader carefully (more information on page 16).
ANZ FastPay does not allow card or card PIN data to be stored on
your smartphone, the ANZ FastPay app or the card reader.
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