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AMT Datasouth Fastmark 400 Series User Manual Download Page 23

User's Guide 22

 Printer's Internal Self Test Procedure and Configuration Report

 

1.

 

Make sure that media is installed.

2.

 

Press and hold down the Feed Button while powering on the printer.

3.

 

The printer will begin the Label Sensor Calibration test.

 

4.

 

Continue to hold the Feed button until the Self Test begins.

 

5.

 

After feeding 12 inches of blank media, the printer will begin printing out the current
configuration and font list.

 

6.

 

The printer will print the following information on the installed media:

Firmware version,
ROM checksum,
RS-232 settings,
Thermal transfer/Direct thermal settings,
Hardware configuration and,
Font types.

 

7.

 

If the installed emulation is PPLB emulation, the printer will enter character Hex Print Mode.

8.

 

To exit the Hex mode, press the Feed button again.

The following pages are examples of the printer's Self Test mode.  The samples that you print may be
different.  Before requesting service, if possible, please have this page ready.

Summary of Contents for Fastmark 400 Series

Page 1: ...Fastmark 400 Series Barcode Label Printer User s Guide Part No 110021 A ...

Page 2: ...oid electrical shock Do not attempt to disassemble this printer if it malfunctions All rights are reserved No part of this document may be reproduced or issued to third parties in any form without the permission of AMT Datasouth The material in this document is provided for general information and is subject to change without notice TRADEMARK CREDITS PCL is a registered trademark of Hewlett Packar...

Page 3: ...e term s right and left assume that you are looking at the front of the printer TECHNICAL SUPPORT Please contact your local dealer first for technical support Your dealer is knowledgeable about driver installation application software and general printer operation If you still need factory technical support after contacting your dealer you may mail any problems through the E mail account www amtda...

Page 4: ...er s Internal Self Test Procedure and Configuration Report 22 Resetting the Printer to Factory Default Settings 25 Entering into HEX Print mode 25 COMMAND QUICK REFERENCE 26 Command Set for the PPLA 26 Command Set for the PPLB 33 PRINTER DRIVER 36 Driver Installation 36 How to Use the Driver 38 TROUBLESHOOTING AND MAINTENANCE 43 Troubleshooting 43 Recovery 45 Preventive Maintenance 46 Appendix A P...

Page 5: ...User s Guide 4 Internal Fonts 56 Courier Font Set 61 Internal Bar Codes 65 Appendix E FONTS AND BAR CODES FOR PPLB Emulation 69 Internal Fonts 69 Symbol Set 70 Internal Bar Codes 73 ...

Page 6: ...Location 13 Figure 8 Ribbon Loading 14 Figure 9 Open Printhead Module 15 Figure 10 Media Spindle and Retainer Disk 16 Figure 11 Loading Media 16 Figure 12 Loading Media Peal and Present 18 Figure 13 Loading Media Cutter 19 Figure 14 Switches and Indicators 20 Figure 15 Self Test Sample PPLA Emulation 23 Figure 16 Self Test Sample PPLB Emulation 24 Figure 17 Printhead Location 46 Figure 18 Platen R...

Page 7: ...User s Guide 6 this page intentionally left blank ...

Page 8: ...under Windows 95 98 2000 and NT All popular bar codes and fonts are resident in the printer memory to handle versatile applications The solidly designed mechanism allows quick and easy media paper and ribbon loading The optional Peel and Present and Cutter provide the alternatives of fan fold label and continuous paper handling This printer is a compact highly integrated high performance and high ...

Page 9: ...x carefully Remove the accessory items Set the printer on a solid flat surface Inspect the shipping container and printer for any damage that may have occurred during shipping Verify that you have the following materials when unpacking a Printer b User s Guide c Media spindle with retainer disk d Power adapter AC to AC e Driver diskette for Windows 95 98 NT 2000 f Label Design Software g Sample Me...

Page 10: ...e sure there is enough room on the top side for the media and ribbon access The location should be near the host or terminal Consider the distance between host and printer for the communication cable serial or parallel cable The power adapter should be connected to a properly grounded and isolated electrical outlet Away from direct sun extreme temperatures humidity dust and debris Power LED Ready ...

Page 11: ...d cause damage to the printer and or the power adapter 2 Make sure that the power switch is set to the Off O position 3 Connect the power supply plug to the power jack on the printer Note When plugging into the power jack make sure that you avoid the 36 pin parallel connector 4 Connect the other end of the power adapter to your AC source Figure 4 Power Connection ...

Page 12: ...d check the pin connection Be sure that the speed baud rate and protocol are consistent between printer and host Caution Pin 9 on the serial port is directly connected to 5volts DC It is suggested that this pin is not connected in your cable unless required The factory default parameters of serial port are Speed baud rate 9600 Data format 1 start bit 8 data bits and 1 stop bit Parity None Handshak...

Page 13: ...fer Media only 1 Lift the printer top cover and to the open position 2 Slide the two printhead latches toward the back of the printer to unlock the printhead module Figure 6 Printhead Latches Printhead Latch Printhead Latch Top Cover in Open Position ...

Page 14: ...n core when the ribbon is positioned to go into the printer These notches will be inserted into the notches on the Left Ribbon Holders Note The notches are the drive mechanism for the ribbon If the slots in the core are not present or if they are in the wrong position contact your ribbon supplier to obtain a correct ribbon Figure 7 Ribbon Core Notch Location Notch ...

Page 15: ...up core into holder spindle and then insert the other end Make sure that the Ribbon Core Slots match the notches on the Ribbon Drive Mechanism Figure 8 Ribbon Loading 7 Manually rotate the Take up core until the transfer typically Black portion of the ribbon from the Supply Holder starts onto the Take up core 8 Close and latch the Printhead module Note The printer must be set to the Thermal Transf...

Page 16: ...dia 1 Lift the printer top cover to the open position 2 Slide the two printhead latches toward the back and unlock the printhead module Figure 9 Open Printhead Module 3 Raise the printhead module Printhead Latch Printhead Latch ...

Page 17: ... to the far left and slide in the guide until it is snug with the media 7 Move the Right Media guide to the far right of the printer The Right and Left Media Guides are located under the printhead module Note The Right and Left Media Guides are U shaped parts and are located at the bottom of the paper path Only the right media guide can be moved The media should be snugly positioned in the U porti...

Page 18: ...ely 2 inches of the media shows out of the printer MAKE SURE THAT THE LABELS ARE FACING UP 11 Press the printhead module down firmly until it snaps into place 12 Close the top cover 13 Turn on the printer 14 If you are using die cut media press the FEED button to advance the first label into the standby position Note If the labels do not feed correctly run the Label Sensor Calibration test see the...

Page 19: ...head module still open press FEED button The printer will advance the backing Once the label backing comes out of the front of the printer turn off the power to O position 6 Pull down the printhead module down and latch it closed 7 Close the top cover 8 Turn on the power to 1 position 9 Press the Feed key to feed up to the first label in the printer Note The printer must be configured for Peel and...

Page 20: ...er module Note The printer must be configured for Peel and Present Mode This setting may be made in the windows driver utility software label design software or using printer commands from the host Figure 13 Loading Media Cutter Caution When removing a label from a printer with the Cutter option make sure that the cutter is not rotating before removing the label or when manually opening the printe...

Page 21: ...ess to continue when READY LED is blinking READY indicator Shows the printer status Green printer is ready to operate Blinking printer is paused press FEED button to continue operation POWER indicator Shows the power and error status Off printer power off Green printer power on Blinking error has occurred Power jack Connected to power adapter Connected with power supply transformer plug RS 232 ser...

Page 22: ...ins moving release the FEED button 3 The printer will feed approximately 12 inches of blank media 4 Once the printer has stopped feeding the user can open the printhead module and manually reverse feed the media back to the first label 5 Press the Feed button again to align the media to the top of the next label Notes These steps are very important and must always be carried out after the first in...

Page 23: ...rinting out the current configuration and font list 6 The printer will print the following information on the installed media Firmware version ROM checksum RS 232 settings Thermal transfer Direct thermal settings Hardware configuration and Font types 7 If the installed emulation is PPLB emulation the printer will enter character Hex Print Mode 8 To exit the Hex mode press the Feed button again The...

Page 24: ...User s Guide 23 Self Test Pattern for PPLA Figure 15 Self Test Sample PPLA Emulation Emulation designation ...

Page 25: ...User s Guide 24 Self Test Pattern for PPLB Figure 16 Self Test Sample PPLB Emulation Emulation designation ...

Page 26: ...ate commands to re configure the printer s software to the appropriate installed options and run the Label Sensor Calibration test Entering into HEX Print mode Hex Print mode is a valuable tool for solving programming print issues It can be used to determine if the printer is receiving the correct information and if the printer is receiving any extra control codes Note Hex mode is only available w...

Page 27: ...lt STX KI4n Media empty check n 0 disable 1 enable 1 STX KI5nn Set gap length nn 01 to 10 mm 1 STX KI7n Set transfer type n 0 direct thermal 1 thermal transfer 1 STX KI8n Set baud rate n 0 9600 1 2400 2 2400 3 19200 4 4800 5 38400 6 2400 7 9600 baud 0 STX KI n Set standard control code Set alternative control code n 1 Standard control code 2 alternate control code 1 STX KI m Set symbol set for ASD...

Page 28: ...er out byte 3 Y ribbon out byte 4 N always byte 5 Y printing byte 6 Y printer paused byte 7 Y label presented byte 8 N always SOH B Toggle pause condition N SOH E Send the number of labels to be printed Y 0000 CR no label left to be printed SOH F Send status byte Y n CR Same as SOH A except bit 1 to 8 corresponding to byte 1 to 8 of SOH A Notes 1 Control codes for the printer commands Symbol Code ...

Page 29: ...tem configuration details STX L Enter label formatting state STX Mxxxx Set maximum label length STX m Set measurement in metric STX n Set measurement in inches STX Oxxxx Set start of print position STX P Enable data dump STX Q Clear memory fonts graphics STX r Select reflective sensor STX Sn Set feed rate for motor n A B or C STX T Print test pattern STX Vn Set Cutter or Peel and Present configura...

Page 30: ...t speed n A B or C Qxxxx Set copy count Rxxxx Set vertical offset r n n Retrieve label data from printer buffer n n label name sm n n Save label data to printer buffer m memory module n n label name Txx Set end of line code xx hex value z Change slash zero to normal zero 0 xx xx Make auto increment for numeric or alphanumeric xx count xx xx Make auto decrement for numeric or alphanumeric xx count ...

Page 31: ... or boxes Y graphics See Object Table below Width multiplier h 1 to 9 and A to O 0 stands for default Height multiplier v 1 to 9 and A to O 0 stands for default Bar code height eee This is ignored for box line and graphics It represents point size for font 9 and symbol set for Courier font Y coordinate yyyy X coordinate xxxx Data string Depends on object types Note The model FM403TT does not inclu...

Page 32: ...ttom edges ddd thickness of left and right bars B box Baaaavvvvccccdddd aaaa horizontal width vvvv vertical height cccc thickness of top and bottom edges dddd thickness of left and right bars bar code Range A to Z or a to z bar code data Bar codes and human readable text will be printed according to the selected bar code type A to Z or a to z Text Range 0 to 9 text data Text data will be printed a...

Page 33: ...mat Command Description ESC c D assign the soft fonts ID number 100 999 ESC s W download font descriptor length of font descriptor ESC c E set character code 1 255 ESC s W download character descriptor and image length of character descriptor and image Note No spaces are after the escape character ...

Page 34: ... code and P for PDF 417 Ccn dn just step string Counter declaration cn counter index dn digit number just L R C and N for field justification step step value Dp1 Heat setting p1 density 0 to 15 EI Print soft font names EKstring Delete soft font string soft font name or to delete all soft fonts ESstring Download soft font FE End form store FI Print form names FKstring Delete form string form name o...

Page 35: ...ic Qp1 p2 p3 Set label and gap length p1 label length p2 gap length p3 offset length qw Set label width w label width Rx y Set origin point Sp1 Set print speed p1 speed value 1 to 3 U Print configuration UN US Disable Error Report Enable Error Report Vvn dn just string Define variable vn variable index dn digit number just L R C and N for field justification Xx y thick ex ey Draw box ex ey end pos...

Page 36: ...o non volatile memory Notes 1 x and y represents horizontal and vertical co ordinate values 2 hm and vm stand for horizontal and vertical multipliers 3 rot is the rotation direction its value is from 0 to 3 4 nr is either N for normal printing or R for reverse printing 5 string is bracket by double quote marks e g text 6 Commands will cause the printer to save the parameters to non volatile memory...

Page 37: ...WIN95 NT40 WIN2000 Select the proper directory for installation according to your operating system Driver Installation Windows needs to be running Insert the appropriate printer driver diskette into the floppy disk drive 1 Click the Start button 2 Select Settings then Printers 3 Double click the Add Printer icon 4 At the Add Printer Wizard Click Next 5 Specify the Network or Local button and click...

Page 38: ...t page to be printed then click on Finish 12 After the related files have been copied to your system the procedure is complete Notes 1 If you are just updating your driver make sure to delete the previous version first 2 If you install new bar code application software like BarTender LabelView or CodeSoft the driver should be activated and set as the current printer driver ...

Page 39: ... Printer s dialogue box and make parameter settings Windows 95 98 2000 NT4 0 Start Settings Printers Printer Name Properties Parameter setting After entering the Selected Printer you can change the parameters to meet your configuration and needs The following Format is from Windows 98 ...

Page 40: ...he communication port is the serial port COM1 or COM2 check the baud rate and flow control as they must be consistent between host and printer The printer s baud rate is printed on the following the self test page The factory default baud rate is 9600 Print using the following driver This must match the printer that is attached for the FM402DT FM402TT or FM403TT when using the label printer ...

Page 41: ...de 40 Paper Paper size Select the label size for your printer The selected label size may be a little longer than that of the physical label Orientation Set portrait or landscape according to the print direction ...

Page 42: ...thermal transfer ribbon mode and D T for direct thermal model without ribbon Media choice Set the heat value or darkness from this field The darkness value ranges from 0 to 15 Copies This function designates the number of printed copies of each page More Options To use the cutter and peeler function you need to select More Options and select one of the items w o Cutter and Peeler Cutter Enabled Pe...

Page 43: ...User s Guide 42 Device Options Print speed for the FM402TT can be set at 1 to 3 IPS Print speed for the FM402DT and FM403TT can be set for 1 to 2 IPS ...

Page 44: ...s routed correctly Printhead module is not closed Close and latch the printhead module Power and Ready LEDs alternate blinking Possible Problems Solutions Remarks Ribbon has run out Supply the ribbon roll Does not apply to direct thermal If you use direct thermal and run under Windows the Ribbon should not be selected Ribbon jam Clear the jam not for direct thermal Ribbon sensor error Replace the ...

Page 45: ...m does not have an inadvertent line command Clean printhead Look for dirt or dust in the print area Dark Vertical lines that go the full length of the label Faulty Printhead Replace the printhead Verify Program does not have an inadvertent line command Direct Thermal printing Verify label stock does not have voids in the Direct Thermal coating Thermal Transfer printing Verify ribbon is not damaged...

Page 46: ...etting Too light in Thermal Transfer Slow down the print speed Verify printer is set for Direct Thermal stock Verify that the stock is coated with Direct Thermal material Verify that a ribbon is not installed Clean the printhead Adjust the Darkness setting Too light in Direct Thermal Slow down the print speed Clean the printhead Adjust the Darkness setting Too dark in Direct Thermal mode Adjust th...

Page 47: ...p cover and if installed remove the ribbon 2 Lift the printhead module to the vertical position 3 Rub the printhead with a piece of cotton which has been moistened with Isopropyl Alcohol or use a thermal head cleaning pen 4 Check for any traces of discoloration or adhesive on the cotton after cleaning 5 Repeat if necessary until the cotton is clean after it is passed over the printhead Figure 17 P...

Page 48: ...nd open the top cover 2 Lift the printhead module to the vertical position 3 Rub the full length of the platen available with a piece of cotton which has been moistened with Isopropyl Alcohol 4 Manually rotate the platen and repeat step 3 until the entire platen has been cleaned Figure 18 Platen Roller Note The roller should be cleaned whenever it has been in contact with foreign materials such as...

Page 49: ...3 Clean the paper compartment with cotton which has been moistened with mild detergent Cleaning the paper sensor It is recommended that the Paper Sensor be cleaned regularly if exposed to a dusty environment This will prevent false paper OUT or paper IN conditions 1 Turn off the printer and open the top cover 2 Remove paper dust by blowing using compressed air or vacuuming 3 Clean the two Paper Se...

Page 50: ...dia plus thermal transfer paper or vinyl labels and tags butt cut or die cut with various adhesives Maximum label roll diameter 4 in 102mm outside diameter 1 in 25 4mm inside diameter Label indexing Black stripe and gap Ribbon types Wax Wax resin and Resin Ribbon size OD 1 45 in 37 mm ID 0 5 in 12 7mm Interface RS 232 serial and Centronics parallel ports auto polling for both ports Dimension W7 3 ...

Page 51: ...Greek and Russian Soft fonts Downloadable PCL fonts Font expandability 1x1 to 24x24 Bar code types Code 39 Code 93 Code 128 subset A B C Codabar Interleave 2 of 5 UPC A E 2 and 5 add on EAN 8 13 UCC EAN 128 Postnet Plessey HBIC Telepen and FIM MaxiCode and PDF417 2D symbologies Graphics PCX BMP IMG and HEX formats Printer Programming Language B PPLB Specification FM402DT FM402TT FM403TT General fo...

Page 52: ...nter uses band buffers technology the maximum print length depends on the printout contents Text and bar code printing typically allow long label lengths up to 30 inches or more Extensive use of graphics may reduce the maximum label length to approximately 10 inches The Peel and Present Cutter expansion RAM and flash memory options are all installed at factory As the extension RAM font board and f...

Page 53: ... 9 Pin Direction Definition 1 Tied to in 6 Not used 2 In Receive Data RxData 3 Out Transmit Data TxData 4 No connection 5 Logic Ground 6 Tied to pin 1 Not used 7 Out Request to Send RTS 8 In Clear to Send CTS 9 Out 5V Note Pin 9 is reserved for Keyboard Device Unit KDU only do not connect this pin if you are using a general host like a PC Connection with host Host 25S Printer 9P Host 9S Printer 9P...

Page 54: ... pin 4 pin 4 pin 5 pin 6 pin 6 pin 7 pin 20 pin 8 Serial port Set up Parameters Baud rate 2400 4800 9600 19200 and 38400 Baud rate set up parameters are programmable by software commands only Data bits 8 data bits 1 start bit and 1 stop bit Parity bit None Handshaking XON XOFF software flow control and CTS RTS hardware flow control Before trying to print with applications verify that the Windows P...

Page 55: ...round 5 In Data 4 18 NC 6 In Data 5 19 to 30 Ground 7 In Data 6 31 NC 8 In Data 7 32 Out Fault 9 In Data 8 33 to 36 NC 10 Out ACK 11 Out BUSY 12 Out PE Auto Polling Both the serial and parallel ports are active at the same time on this printer Data can be received on either one however no provision is made for port contention If data is transmitted to both ports simultaneously it will cause the da...

Page 56: ... 0 1 2 3 4 5 6 7 0 NUL 0 P p 1 SOH XON 1 A Q a q 2 STX 2 B R b r 3 XOFF 3 C S c s 4 4 D T d t 5 NAK 5 E U e u 6 ACK 6 F V f v 7 BEL 7 G W g w 8 BS 8 H X h x 9 9 I Y i y A LF J Z j z B ESC K k C FF L l D CR M m E SO RS N n F SI US O _ o DEL ...

Page 57: ... FONTS AND BAR CODES FOR THE PPLA Emulation Internal Fonts Note The fonts in the following tables are relative sizes and formatted for this manual The actual printed font size may be different Fonts 0 to 8 have single symbol set ...

Page 58: ...User s Guide 57 ...

Page 59: ...User s Guide 58 ...

Page 60: ... smooth font set and can be printer using 8 symbol sets USASCII UK German French Italian Spanish Swedish and Danish Norwegian Font 9 can be printed in point sizes of 4 6 8 10 12 14 and 18 The 4 point font is only available in the FM403TT model ...

Page 61: ...User s Guide 60 ...

Page 62: ...User s Guide 61 Courier Font Set The Courier font set is for the models FM402DT and FM402TT only It includes Roman 8 PC PC A PC B EAMA 94 Legal Greek and Russian symbol sets ...

Page 63: ...User s Guide 62 ...

Page 64: ...User s Guide 63 ...

Page 65: ...User s Guide 64 ...

Page 66: ...Guide 65 Internal Bar Codes This PPLA supports 20 one dimensional bar codes and 2 two dimensional bar codes Note The following bar codes are scanned reproductions actual bar codes will be of a greater quality ...

Page 67: ...User s Guide 66 ...

Page 68: ...User s Guide 67 ...

Page 69: ...User s Guide 68 ...

Page 70: ...re are 5 internal fonts for the PPLB emulation Each has 6 eight bit and 9 seven bit symbol sets Font 5 does not contain any lower case characters 8 bit symbol sets code page 437 850 852 860 863 and 865 7 bit symbol sets USA British German French Danish Italian Spanish Swedish and Swiss ...

Page 71: ...User s Guide 70 Symbol Set ...

Page 72: ...User s Guide 71 ...

Page 73: ...User s Guide 72 ...

Page 74: ...User s Guide 73 Internal Bar Codes The PPLB supports 26 one dimensional bar codes and 2 two dimensional bar codes ...

Page 75: ...User s Guide 74 ...

Page 76: ...805 388 5799 PH 805 484 5282 FX Charlotte Operation 4216 Stuart Andrew Blvd Charlotte NC 28217 704 523 8500 PH 704 525 6104 FX AMT Datasouth International Unit B Pinnacle 15 Gowerton Rd Brackmills Northampton NN4 7BW England 44 1604 763394 PH 44 1604 760661 FX www amtdatasouth com ...

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