147
MU Series (Windows)
User’s Manual
Troubleshooting
Common Issues (Continued)
Symptom
Cause
Remedy
ISSUES
Error Message: Please
calibrate in maximized
size.
Calibration cannot be performed at a lower live
resolution than the max resolution possible with
the camera
Please set the live resolution to the maximum set
-
ting the camera software allows before perform
-
ing the calibration procedure.
Error Message: Insuf
-
ficient Bandwidth
The USB port used with the camera is not
USB2.0/3.0 (depending on camera model) and/
or powered
If using a high resolution setting with a USB3.0
camera in a USB2.0 port, low frame rates may be
experienced, however, if the port speed is too
slow, the high resolution may not be supported
due to insufficient bandwidth. Please use a USB3.0
port with a USB3.0 camera, or lower the resolu
-
tion. A USB2.0 device will behave the same if in a
USB1.0 port, or in any unpowered port.
The USB port on the computer or camera, or the
USB cable, is defective/malfunctioning
Try using a different USB port on your computer,
and if still providing an error, try a different USB
cable with both already tested ports. If still mal
-
functioning, try a different computer if available. If
still malfunctioning, the likely culprit is the camera
itself.
Error Message: Device
has been pulled/
polled out
The USB port used with the camera is not
USB2.0/3.0 (depending on camera model) and/
or powered
Use a compatible USB port that is the same type
as your camera. Even though USB3.0 ports are
backwards compatible, they tend to have issues
resulting in errors. USB3.0 devices can be used in
USB2.0 devices only with a loss of speed, however,
it is still best to use the correct version. Also be
sure that the ports are powered. Plug it directly
into the computer in the rear USB.
The USB cable for the device and/or either port
(computer case side or camera side) are malfunc
-
tioning
Change the USB cable and see if that resolves
the issue. If so, the cable was the issue. If not,
try another USB2.0/USB3.0 powered port. If still
encountering the issue, try a different computer.
Summary of Contents for MU USB2.0
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