AmScope MU USB2.0, User Manual

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MU Series (Windows)
User’s Manual
Troubleshooting
Common Issues
Symptom Cause Remedy
ISSUES
One side of the field
of view is darker
The nosepiece is misaligned Turn the nosepiece until it clicks into place
Stains or dust has accumulated on the objective,
eyepieces, or base lens
Clean all lenses with lens cleaner or a lint free non -
abraisive cloth
The port is not fully open If your microscope has a shutter or prism switch
on it to open a trinocular port to allow light to the
camera, remove the camera and check that the pin
or switch is fully adjusted and fully attached. If not,
please contact info@amscope.com with your SKU
and order number for assistance and warranty in -
formation for your microscope.
Obstructions are
observed in the field
of view
Stains, dust, or dirt has accumulated on the
specimen
Clean the slide or use a new specimen if sample is
destroyed.
Stains, dust, or dirt have accumulated on a lens Clean both ends of the reduction lens and the lens
on the camera body with lens cleaning solution
and non-abrasive optical lens cloth.
Unclear Image Stains, dust, or dirt have accumulated on a lens Clean both ends of the reduction lens and the lens
on the camera body with lens cleaning solution
and non-abrasive optical lens cloth.
Stains, dust, or dirt have accumulated on a lens
in the microscope
Remove the camera and use a can of compressed
air to remove any dust, dirt, or debris from the
port it sits in, and ensure any and all objectives are
cleaned using lens cleaning solution and a non-
abrasive optical lens cloth.
The sample is not in focus Not all microscopes will have the camera and the
eyepieces in focus at the same time, and may re -
quire refocusing while looking at the sample on the
computer screen to ensure the camera view is fo -
cused. Adjustment must be done on the trinocular
port (if adjustable) or the microscope’s main focus -
ing knobs.
One side of the field
of view is dark or the
image moves while
focusing
The sample is not secured and centered under
the microscope
Secure the sample to the stage.
The objective lenses of the microscope aren’t
properly positioned or secured into place
Ensure that the objective lenses of your micro -
scope are locked into position.
The field of view is
not bright enough
The microscope light is too dim Turn the dimmer dial or knob up on the micro -
scope’s illumination source, or use a stronger light.
The exposure setting is not set properly in the
software
Turn “Auto Exposure” on, if it is not already on, and
raise the “Exposure Target”. Alternatively, turn it
off and adjust the “Exposure Time” setting.