AMS 28 Slim Gem Operation And Service Manual Download

Page: 37 / 51

L0126J

Symptom

Possible Cause

Remedy

Validator will not accept bills.

Changer unplugged.

Plug in changer.

Not enough changer in the changer.

Add coins to the changer.

Validator unplugged.

Plug in the validator.

Bill is immediately stacked.

Change feature is enabled.

Disable change feature.

Highest price is greater than bill value.

Change price.

Non configured selection has a price

greater than bill value.

Set and save all prices, including

selection columns not in use.

Tray selections do not make a

complete cycle.

Harness off at the J-1, J-5 and/or J-6

connector on the control board.

Motor jammed.

Sensors blocked.

Connect harness to the control board

connector. Check harnesses.

Tray selection continues to turn

after a successful vend.

Wrong motor or motor type: Still motors

will not stop at Home position.

See

ACCOUNTING DATA

on page 21

and

FILL / DISPENSE

on page 21.

MACHINE TROUBLESHOOTING CHART

(cont.)

7 TROUBLESHOOTING

Summary of Contents for 28 Slim Gem

Page 1: ...VILLE WV 25430 304 725 6921 304 725 6983 FAX www amsvendors com info amsvendors com INTERNATIONAL A M S S DE RL DE CV KM 9 CARR AL CASTILLO NO 8200 MPIO DE EL SALTO JAL MEXICO 45680 5233 36 88 07 17 5233 3 6 88 13 14 FAX www amsint com mx servicio amsint com mx Glass Front Vendor Models 28 SLIM GEM 39 WIDE GEM ...

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Page 3: ...ting Options TRAY RAILS 10 TRAYS 10 Vend Motors S3 Vend Motors SII Vend Motors Helices 11 Dividers Candy Pusher Bar ELECTRICAL PANEL 11 Power Switch Fuse Holder Transformer RFI Filter Ballast Ground Attachment 1 5 HELIX TRAY OPTIONAL 11 4 VENDOR PREPARATION AND INSTALLATION 13 CONFIRMING POWER AT OUTLET 13 Checking the Outlet U S and Canada Checking the Outlet Outside the U S and Canada Electrical...

Page 4: ...otor Type 23 Delayed Stop 24 Letter Number 25 Configure Motors Coupled Motors MDB MULTI DROP BUS 25 Settings Force Vend No Cheat Change Bill Hold Lost Credit Multi Vend Lev2 Coin Mech Instant Revaluation Hide Card Value 26 Card Refund OPTIONS 26 Message Prize Language Product Sensor 27 Speech Serial Number SALES BLOCKING 27 Set Periods 1 4 All Selections CLOCK SETTINGS 27 FREE VEND 28 AUXILIARY OU...

Page 5: ...ix Tray 20 Figure 8 1 Loading Control Firmware 33 Figure 8 2 Power Cord and Protective Cover 34 Figure 9 1 Wiring Diagram 37 38 Publication Notice L0126 Revision J ECN 3797 08 01 16 It is our intent to assist our customers with up to date documentation however this manual may not contain all updates and is subject to revi sion without notice Please contact our Service Department with your requests...

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Page 7: ... TRAY SETUP on page 22 for more information Additional Benefits Opening the delivery bin door will not affect the Sensit 3 system The sensors are located above the delivery bin and will not be blocked by the bin door Product that falls while the door is open will still pass through the beam Shining a light at a sensor will not allow vandals to receive free product Any tampering which changes the p...

Page 8: ...L SPECIFICATIONS Operating Environment AMS vendors are designed for indoor use only Indoor temperatures must be between 35 F 1 C and 110 F 43 C The vendor should not be located in an area where it may be subjected to a water jet or rain Cabinet Physical Dimensions Model 28 Refer to Figure 1 2 28 7 W x 72 3 4 H x 30 D 73 7 cm x 184 cm x 76 2 cm Model 39 Refer to Figure 1 3 39 1 W x 72 3 4 H x 35 1 ...

Page 9: ...L0126J 3 Figure 1 2 Model 28 Cabinet Dimensions For reference only 1 INTRODUCTION ...

Page 10: ...L0126J 4 Figure 1 2 Model 39 Cabinet Dimensions For reference only 1 INTRODUCTION ...

Page 11: ...th a given helix or two columns coupled to vend a given product A record of working product configurations as shown in the example diagram will greatly speed up new set ups and duplicate vendors With Sensit 3 extra wide product can be vended by coupling two motors 1 Form a column between dividers wide enough for the product When viewed from the front of the tray install a clockwise CW motor and he...

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Page 13: ...n injury or death Always test the outlet for proper voltage polarity and grounding before plugging in the vendor Always disconnect power to the vendor before servicing Allow only fully trained service technicians to service the vendor if service must be performed with the power on Always keep electrical connections dry Do not place the vendor in or near standing water Never use a worn or damaged p...

Page 14: ... broken or otherwise unfit for use Never use unauthorized parts or use parts for anything other than their intended application Ground Fault Circuit Interrupter This merchandiser is equipped with a Ground Fault Circuit Interrupter GFCI in compliance with UL 943 as required by ANSI UL 751 and 541 TEST STANDARDS AMS vending machines bearing the ETL mark have been tested and comply with one of the fo...

Page 15: ... change settings access vend data and check error codes for troubleshooting Data is displayed on the front display panel and entered at the front selection panel Pressing the switch again closing the door or waiting approximately 3 minutes will automatically switch the computer back to vend mode DEX Jack The DEX jack Refer to Figure 3 1 above is provided for use with external features such as Spee...

Page 16: ...If the Bill Changer option is enabled the coin return will return change for bills inserted in the bill validator Lighting Options Several lighting options depending on the model and size of the vendor are available All options are intended to illuminate the products displayed on the trays Options include single fluorescent lamps and single or dual LED lamps TRAY RAILS The rails are located inside...

Page 17: ...uld be shut off when MDB devices are being connected or disconnected when the board is being serviced or before any wiring harness is connected to or disconnected from the control board or sensors Fuse Holder The fuse holder is located on the side of the right rail mount near the refrigeration unit power outlet It contains a 3 amp fast blow fuse to protect the 24 VAC power supply to the control bo...

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Page 19: ...on the back of the vendor near the power cord Note This requirement does not apply to any vendor using 120V service ELECTRICAL SERVICE REQUIREMENT FOR CE COMPLIANCE THIS EQUIPMENT IS INTENDED FOR USE ONLY IN PREMISES HAVING A SERVICE CURRENT CAPACITY OF AT LEAST 100A PER PHASE SUPPLIED FROM A DISTRIBUTION NETWORK HAVING A NOMINAL VOLTAGE OF 400 230V THE USER SHOULD DETERMINE IN CONSULTATION WITH T...

Page 20: ... are over the screw heads the changer is lowered to engage the narrow portion of the slot with the shank of each screw 4 Tighten the mounting screws reference manufacturer s literature 5 Connect the wiring harness to the bill validator if applicable or to the MDB connector from the control board 6 Adjust the white plastic coin chute as required to align the chute with the changer 7 Reconnect power...

Page 21: ... one of the three things listed below a To save the selection at this price press again b Press 1 to save all the tray selections at this price c Press 2 to save all the vendor selections at this price 7 The prices as set will be maintained by the vendor even if there is a power failure or if the machine is unplugged however prices will need to be reset if the configuration of motors or trays is c...

Page 22: ... steps to level the vendor front to back 6 After the vendor is level adjust the support screw under the door until it contacts the floor False Leg Installation WARNING The False Leg helps to prevent the machine from tipping forward when the vendor door is open and one or more loaded trays are extended Failure to install the false leg on vendors may result in serious injury Refer to Figure 4 1 belo...

Page 23: ...e column 2 Pull the tray out until it stops Carefully pull the harness up on top of the tray 3 Locate the slide rail release levers on both sides of the tray There should be an arrow indicating which way to push to release the levers Note that the lever direction on the right side is opposite the direction on the left side Push the release levers in the directions indicated and simultaneously pull...

Page 24: ...otor from the tray 4 Reposition the motors to the center of each vend column using the upper mounting position for the large helix and the lower position for the small helix It may be easiest to disconnect the motors from the harness first 5 The harness has 10 sets of motor connections The first set of connections at the end of the harness farthest away from the connector is position 0 followed by...

Page 25: ...g jammed or has home switch problems 6 After a motor has been configured check to make sure all the helices are in the home position If the end of a helix is not at its lowest position in the column pull it out of the motor turn it until it is and reinsert the helix into its motor BOTTLE TIPPER BAR The bottle tipper bar is typically used with carbonated beverage bottles The bottles stand upright T...

Page 26: ...n kit Tray Adjustment and Loading As delivered from the factory there are two wide columns for products such as mints and two narrow columns for products such as gum However the tray may be reconfigured to fit the product being vended by adjusting the position of the column dividers Refer to Figure 5 4 below The dividers being adjustable change the column width Adjust the divider position by remov...

Page 27: ...LUES Clears RESET VENDS RESET CASH RESET CARD and CASHBOX COINS 7 RESET CARD Displays the total cashless sales since the last reset 8 CASHBOX COINS Displays number and value of coins in coinbox since last reset First the TOTAL value is shown then by pressing the you can step through each coin denomination 9 STACKED BILLS Displays number and value of bills stacked in the billbox since last reset Fi...

Page 28: ...Only one group at a time can be set 0 CLEAR Clears all of the settings in the current group Use this key before changing ValueVend settings Using CLEAR will not change the selection price as set using SET PRICES 1 EDIT Enter the first selection enter the second selection then enter the discounted price for this grouping The discount will appear to the customer as a discount on the second selection...

Page 29: ...Type allows the user to change the motor stop and credit deduction behavior See the table below for more details on the various settings available under this function Enter tray enter tray number to change motor type Press 1 to change motor type Press to save and exit Press 2 to save entire vendor to this motor type All motors on a tray must be of the same design SII or S3 but different motor type...

Page 30: ... return to its original sensor setting Note that this will only work with the 23007 and 23007 01 motors and during this temporary mode selecting an item with the older style motor will read selection unavailable Delayed Stop The user can program a delayed stop of up to one second to allow a motor to continue running after the product has been dispensed Note this feature will only work with the 1 S...

Page 31: ...any time The tray numbers on the front of the tray should be changed to suit The Coupled Motor feature will not work with Sensit II motors MDB MULTI DROP BUS Settings The user can select from many different operating features using the following settings Force Vend The factory default is N for no If set to Y the customer is forced to make a selection before the control will allow a refund If the s...

Page 32: ...he payment medium is at or near its maximum balance With a coin mech the VMC will allow credit to exceed the maximum balance as long as any excess can be paid back in coins Without a coin mech the VMC rejects any bills that would exceed the maximum balance in a card first revaluation or rejects the payment medium entirely in a cash first revaluation Hide Card Value Use this feature to display or n...

Page 33: ...ndicated 3 Select a m or p m for starting 4 Enter the time when sales blocking period 1 is to end then press SAVE as indicated 5 Select a m or p m for ending NOTE A time period can be started for example at 9 00 p m and may be set to end at 6 00 a m which would be the following day 6 Starting with Sunday press 1 blocking will be ON or OFF Select 2 to continue with the next day of the week NOTE Sal...

Page 34: ...hange the setting Enabling the auxiliary output will not harm the vendor or affect the performance of the vendor in any way DATA LOGS The user can review recorded data on vendor temperature power outages and door openings This data is sometimes helpful in diagnosing problems with the vendor These logs are cleared whenever the software is changed and once the maximum number of entries is reached th...

Page 35: ... memory first correct the error Viewing Sub Level Error Codes To view the sub level error codes press the 1 key while the top level error code is being displayed Refer to CLEARING JAMMED MOTOR on page 30 Correct the condition which caused the error first then clear the error code by pressing 0 Once all errors are cleared ACCT DATA will be displayed ERROR CODES CAUSES AND SOLUTIONS TOP LEVEL ERROR ...

Page 36: ...ce mode button is pushed No power from power cord Check power cord outlet or supply 3 0 amp fuse is blown Replace 3 0 amp fuse Fuse harness is not connected to the back of the fuse holder Connect fuse holder harness Short or cut in the power harness between the transformer and control board Check continuity through the power harness If there is no continuity replace the power harness Transformer d...

Page 37: ...selection has a price greater than bill value Set and save all prices including selection columns not in use Tray selections do not make a complete cycle Harness off at the J 1 J 5 and or J 6 connector on the control board Motor jammed Sensors blocked Connect harness to the control board connector Check harnesses Tray selection continues to turn after a successful vend Wrong motor or motor type St...

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Page 39: ...a cloth or sponge with the cleaning solution and gently wipe clean the exterior This vendor uses a door and top made from clear acrylic plastic These plastic pieces will scratch or haze if chemical solvents or harsh detergents are used Use a cleaner that is specified for plastic and microfiber cloth like those supplied with the vendor Do not use chemicals or solvents These can damage paint plastic...

Page 40: ... Sensit3 control boards Currently it allows an operator to save load vendor configurations and upgrade firmware Please contact your distributor or AMS for more information REPLACING THE POWER CORD AND GFCI TEST Use this procedure to replace a power cord that is cut split open or is otherwise damaged or is a hazard A nut driver pliers gloves and protective eyewear are required Refer to Figure 8 2 b...

Page 41: ...similar to those used to store any refrigerator 1 Unplug the vendor from the power outlet 2 Remove any products from the vendor 3 Clean the inside of the vendor using the general directions given in CLEANING THE VENDOR INTERIOR on page 33 4 Leave the vendor door open for a day to allow the interior to thoroughly dry 5 Close the vendor door and lock it to protect the interior 6 Roll up the power co...

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Page 43: ...L0126J 37 9 WIRING DIAGRAM ...

Page 44: ...L0126J 38 9 WIRING DIAGRAM ...

Page 45: ...ess 1 Serial Number DA102 Cashless 1 Model Number DA103 Cashless 1 Software Revision DA201 Value of cashless 1 sales since initialization DA202 Number of cashless 1 vends since initialization DA203 Value of cashless 1 sales since last reset DA204 Number of cashless 1 vends since last reset DA401 Value credited to cashless 1 device since initialization DA402 Value credited to cashless 1 device sinc...

Page 46: ...mber 0001 TA201 Value of vend token sales since initialization TA202 Number of vend token vends since initialization TA203 Value of vend token sales since last reset TA204 Number of vend token sales since last reset VA101 Value of all paid sales since initialization VA102 Number of all paid vends since initialization VA103 Value of all paid sales since last reset VA104 Number of all paid sales sin...

Page 47: ...es a snack selection with 1 5 helix and spacer Use 24046 01 for Slim Gem Part No 24012 x Kit Scrolling price conversion Convert any tray to new scrolling prices Specify tray type when calling the factory Contact factory for correct dash number Part No 22986 Kit EnergySENSIT Lighting Installation All parts needed to add this feature to vendors not configured for HE from the factory Part No 23968 Ki...

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Page 49: ...kaged freight prepaid to AMS or to the authorized dealer or distributor from whom the equipment was purchased for verification of the defect Prior to returning any parts for replacement the customer is to contact the AMS Service Department at 304 725 6921 for return authorization AMS reserves the right to refuse any collect shipment This warranty applies only if the equipment has been serviced and...

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Page 51: ...VEND TRAY SETUP 1 TEST MOTORS 2 LINK MOTORS 3 MOTOR TYPE 4 DELAYED STOP 5 LETTER NUMBER 6 CONFIGURE 7 COUPLE MOTORS MDB SETTINGS 1 FORCE VEND 2 NO CHEAT 3 CHANGE BILL 4 HOLD LOST CREDIT 5 MULTI VEND 6 LEVEL2 COIN MECH 7 INSTANT REVAL 8 HIDE CARD VALUE 9 CARD REFUND OPTIONS 1 MESSAGE 2 PRIZE 3 LANGUAGE 4 PPRODUCT SENSOR 5 SPEECH SALES BLOCKING 1 4 SET PERIODS CLOCK SETTINGS 1 TIME AND DATE 2 DAYLIG...

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AMS 28 Slim Gem, Operation And Service Manual

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