Operat ion and Maintenance Manual
QTS Series Twin Screw Positive Displacement Pump
40
Ampco Pumps Company QTS Manual M-030 Rev A 1.16
R E T U R N P O L I C Y
This policy is intended for returns that are not covered by product warranty, i.e. wrong pump
or part was ordered, customer canceled order, etc. Before returning any product, contact us
for a Returned Material Authorization Number (RMA#). This will eliminate confusion when the
parts are received and facilitate processing the return. No action will be taken on returned parts
without an RMA.
Type of Return
Restocking Charge
Standard pump with a replacement order
10%
Standard pump without a replacement order
15%
Standard parts with a replacement order
5%
Standard parts without a replacement o r d e r
10%
Additional restocking charges may be assessed for any of the following
1. Special order motors and seals are not returnable unless we have a use for them. Credit will
be determined on a case-by-case basis.
2. Impellers that are trimmed to a diameter that we don’t regularly use are not returnable.
Credit will be determined on a case-by-case basis.
3. Used seals and motors are not returnable.
Credits
Credit will be issued only after parts are returned and inspected. Customer is responsible for
packaging parts so they are returned in “as new” condition. Any labor required by Ampco to
return the parts to “as new” condition will be deducted from the credit.
T E R M S A N D C O N D I T I O N S
1.
ENTIRE AGREEMENT. This document contains all of the terms and conditions of the
agreement (“the agreement”) between Ampco Pumps Company, Inc. (“Seller”) and the
purchaser (“Purchaser”) of the Products (“Products”) to be sold to Purchaser, to the exclusion of
any other statements and agreements, and to the exclusion of any terms and conditions
incorporated- ted in Purchaser’s order or other documents of Purchaser. Seller’s acceptance of
Purchaser’s order is expressly conditioned on Purchaser’s acceptance of the terms and
conditions contained herein, and Purchaser, upon placing an order, is presumed to have
accepted all the terms and conditions without modification. No alteration, waiver, modification of
or addition to the terms and conditions herein shall be binding on Seller unless set forth in
writing and specifically agreed to by an officer of Seller No course of dealing, usage of trade or
course of performance will be relevant to supplement or explain any terms used in the
agreement. All offers to purchase, quotations and contracts of sale are subject to final
acceptance by Seller at its home office at Milwaukee, Wisconsin.
