AMI Entertainment Ion Rx Installation & Owner'S Manual Download

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PM0721-09 MEGATOUCH ION RX OWNER’S MANUAL

Troubleshooting Guide for

Megatouch Ion Games

ROBLEM

ORRECTIVE

CTION

•

no power

•

bill acceptor
motor does not
run

•

no flash on the
monitor screen

•

no cooling
fans operating

•

no output from
power supply

•

Check that the power cord is connected to a “live” outlet.

•

Check that the power switch is on.

•

Check that the power cord is connected to the game power
supply.

•

Check that the power supply’s voltage select switch is set
to the proper voltage.

•

Check the harness connections to the on/off switch and
circuit breaker.

•

Check the circuit breaker for an “open”.

•

Check the AC harness connection to the power supply.

•

Check the line cord.

•

no video

•

no cooling fan
operation

•

screen is blank

•

AC power to
the monitor
and bill
acceptor

•

no output from
power supply

•

Check the DC harness connection to the motherboard.

•

Check the AC harness connection to the power supply.

•

no video

•

cooling fans
are working

•

there is a
sound when
coins are
deposited

•

Check the video cable connections to the motherboard and
the LCD display and the monitor control board.

•

Check the +12 volt supply voltage to the LCD display
(yellow wire = +12, black wire = ground)

•

Check the harness connections between the PC boards on
the back of the LCD display.

•

Replace the LCD display.

•

no video

•

constant
beeping or a
sequence of
beeps

•

The memory card (DIMM) may not be seated properly.
Reseat the DIMM or replace it.

•

no video

•

no sound when
coins are
deposited

•

Check all connections to the motherboard.

•

Reseat the DIMM.

•

Replace the motherboard or send it for repair.

•

coin jam

•

Check the coin mech and coin chute for coins blocking the
pathway.

•

Make sure the coin harness is connected between the
normally open and common terminals on the coin switch.

•

Disconnect the bill acceptor and the coin switch one at a
time to narrow down the problem.

•

Check the coin harness for pinched or damaged wires.

•

Disconnect the coin harness from J1, J3, J7, and J8 of the
I/O board. If the coin jam still appears, the I/O board will
have to be sent for repair.

To Purchase This Item, Visit BMI Gaming | www.bmigaming.com | (800) 746-2255 | +1.561.391.7200

Summary of Contents for Ion Rx

Page 1: ...ANCE CONTACT YOUR LOCAL DISTRIBUTOR For a list of distributors visit us on the Web at www amientertainment com Ion Rx Installation Owner s Manual To Purchase This Item Visit BMI Gaming www bmigaming com 800 746 2255 1 561 391 7200 ...

Page 2: ...Setup p 11 Coin In Menu p 12 Coinless Coin Op Menu p 13 14 Rental Mode p 14 Freeplay Mode p 15 Games Menu p 15 Game Setup p 15 Hi Scores Menu p 16 View Clear Hi Scores p 16 Books Menu p 16 18 Books Display p 16 17 Cash Settlement p 17 18 System Menu p 19 Diagnostics Menu p 20 21 Hard Drive Self Diagnostics p 21 Network Menu p 22 28 Hardware Setup p 22 23 Connection Wizard p 24 26 AMI Jukebox Mega ...

Page 3: ...n the unit unlock this lock and lift the front bezel from the rear of the system It comes equipped with a coin mech and or bill acceptor This model also has couplersinstalledintherearofthegame These are used for future hardware upgrades which include linking and modem capabilities Each game comes equipped with a wireless USB adapter that can be used to wirelessly link two Ion games together With t...

Page 4: ... Internet con nection and a MegaNet subscription NOTE If a Megatouch unit that accepts credit cards is moved between the U S and Canada Customer Service must be noti fied 2 business days before activating the credit card feature in the new country Fail ure to notify Customer Service will put the operator in violation of card processing regulations for which the operator assumes full responsibility...

Page 5: ... Menu on the OSD board will show the on screen display on the monitor Use the Left and Right buttons to move through the menu Touch Menu again to select the option you want to change Use the Left and Right but tons to change the option then select Menu again to deselect the option Auto will auto matically adjust the size and brightness Touch the Exit button to exit Adjust the moni tor controls unt...

Page 6: ...AREFUL NOT TO USE COMMERCIAL CLEANERS CON TAINING ANY OF THESE SUBSTANCES Cleaning the Fans and Vents The fans and vents should be cleaned of any dust and grime on a regular basis to ensure proper ventilation of the game To ensure proper operation of the game it is important that all fans are operating correctly and that the airflow is unobstructed Make sure nothing is placed inside the cabinet or...

Page 7: ...even with the front of the plastic on the coin bill acceptor and the front base of the marquee should be even across the front of the monitor bezel This step is just so you can see how the marquee should fit without using any adhesive You may also find it helpful to use a pencil and draw and very light line on the top of the bezel to mark the rear of the marquee You can then follow this guideline ...

Page 8: ...s cable to the SATA power cable input on the back of your SATADVD drive Connect the SATA data cable either the one that came with your external DVD drive or the provided cable that came with the game to the software upgrade data port inside the game see figure below Connect the other end of this cable to the SATA data cable input on the back of your DVD drive refer to figure below Plug in and turn...

Page 9: ...ns Quick Price Setup Coin In Value of Credit Credit Card Pricing Pay Per Time Coinless Coin Op Clear Credits Free Credits Options Credits Pricing Puzzles Cards Erotic Strategy Mega Link New Games Action Quiz Word Enable All Games Factory Default Games Price Display Freeplay Enabled Enable Coinless Coin Op Enable Rental Mode Game Setup Options Enable erotic games Allow game continue Show deck cards...

Page 10: ...ime End Time Idle Time Number of Free Credits View Player Data Show Game Play Frequency Show Player Hi Scores Backup Restore Start Time End Time Free Game Limit Set PIN Options Promo Credits My Merit Merit Money Operator Ad Screens Enable Credit Card Functionality Pulse Hard Meter For Credit Card Purchases Network Options Dial Up Options Tournamaxx Options Network Options Tournament Set Up Tournam...

Page 11: ...select options for individual games HI SCORES View Clear Hi Scores Options Touch CLEAR ALL GAMES to clear all high scores or select a particular game to edit high scores for that game BOOKS Books Display Cash Settlement Setup Cash Settlement Collection The Books Screens display current and lifetime credits information as well as calculate and collect the location and operator fees SYSTEM Set Time ...

Page 12: ... you to set up local tournaments with prize pools for a dedicated machine See the Local Tournament Mode section of this manual for more information CREDIT CARD Credit Card Functionality Test Credit Card Pricing Options Vault Credits Setup Operator Cards Widescreen Models Only Use the Credit Card Menu to test the credit card reader view and adjust credit card pricing disable credit card functionali...

Page 13: ... Menu NOTE If the game is set to 3 or 6 Credits for a Dollar prices will display as Credits The operator can also use this screen to determine whether prices are displayed to players as credits or monetary amounts and to set the cost of Fast Play Amusement Standard Amuse ment LongAmusement and Premium MegaNet games Touch the Use Factory Default Pric ing button to restore default values 3 Credits f...

Page 14: ...amount of money earned on a game by multiplying the meter pulse by the reading on the hard meter NOTE Changing the values of the Channels on the Coin In Menu may change the meter pulse Therefore a Cash Settlement Collection should be performed prior to adjusting the Chan nels in order to accurately reflect coin drop based on the hard meter reading Adjusting the Channels will not affect the Cash In...

Page 15: ...lement Screens Coinless Coin Op Mode play will be taxed at the set rate If you want to set the tax percentage at a different rate for Coinless Coin Op mode and regular mode you should perform a Cash Settlement Collection change the tax rate and then switch modes Certain features will not be available in Coinless Coin Op Mode such as MegaNet content Merit Money Promo Credits Free Credits credit car...

Page 16: ...ete The Reset or Freeze buttons are accessible through the Options button on the Player Menu after touching the Coinless Coin Op button An alarm will begin to sound after 3 failed attempts to enter the valid number when entering the PIN to reset the game The alarm will terminate when the machine is rebooted the operator SETUP button is pressed or the correct PIN is entered FIGURE 6 PAY PER TIME SC...

Page 17: ...and defaults the price settings To customize a particular game list first se lect a category on the first Game Setup Screen On the second screen touch Clear All to clear the game list Choose the menu position you want a particular game to oc cupy by touching that position then touch ing the desired game name from the game list on the bottom of the screen Repeat until all desired games appear in th...

Page 18: ...l as the percentage of credits played per game the percentage for each game is the total number of credits played on that game di vided by the total number of credits entered into the machine Books Display The books information can be sorted in three ways with the button that toggles through the sorting categories Unsorted displays the books information in the standard order Sorted by Current disp...

Page 19: ...earnings the op erator and location will receive as well as any fees collected by the operator This will help to offset MegaNet operation costs Books Display also shows coin input data as well as Promotional Credits Merit Money and Coinless Coin Op totals when these features are enabled Touch the above Total Coins to display individual coin input statistics and MegaNet Credits to display the total...

Page 20: ...ed its credit card functionality must be en abled all purchases made within a given collection period will be displayed on screen This does not take into account when credits are used as it is based solely on when player credits are purchased To Enter This Screen Touch Cash Settlement Setup on the Books Menu and touch the Arrow at the Bottom Right Twice The next screen allows you to set up the fee...

Page 21: ...l Touch the volume control button to adjust the volume up or down This screen allows you to sample the sound volume without exiting the screen The on screen volume control can also be accessed using 6 Stars Set 6 Star PIN only appears if PIN is enabled Brings up the Set 6 Star PIN Screen via the Options button on the Player Menu Set the 6 Star PIN between one and six digits using this screen You c...

Page 22: ...et to NO a list of corrupted files will be displayed when the test is complete If errors are detected the software on the drive may need to be reloaded If this does not solve the problem the drive may require replacement The test could take up to 30 minutes System Info Gives details about the following platform type processor type and speed motherboard type amount of memory Ethernet card manufactu...

Page 23: ... reports touch Hard Drive Self Diagnostics on the Diagnostics Menu The next screen dis plays the hard drive S M A R T test result as having PASSED or FAILED and al lows you to show or hide diagnostics de tails With the Show Details option selected the screen displays the status of each hard drive attribute being monitored Hide De tails shows only the overall test result Reports Each attribute disp...

Page 24: ...ar of the jukebox then connect the cable to the interior router NOTE If the jukebox is mounted to the wall it may be necessary to temporarily dismount it to properly run the Ethernet cable 4 Connect the other end of the Ethernet cable to your external router 5 Connect a separate Ethernet cable to the Ethernet coupler on the outside of your game then to the router 6 Turn on the game and jukebox Con...

Page 25: ... Internet connection You will need either a broadband router with a built in broadband modem or a broadband router and an external broad band modem Your broadband Internet connection should already be connected and configured using the instructions provided by the manufacturer and by your Internet Service Provider before continuing with this installation 1 Turn off the game 2 Connect an Ethernet c...

Page 26: ...er to connect to the Internet to wirelessly link Megatouch games Note You will have to perform these steps on both games in order for them to link For a more reliable wireless game to game connection it is recommended that you use a router to connect games to wirelessly link a Megatouch and a wireless AMI router in the same location Touch WIRELESS ETHERNET and continue with step 4 NOTE If you are ...

Page 27: ...work from the list touch it and then touch NEXT If your network does not appear in the list touch MANUAL CONNECTION enter the SSID network name of the network you want to connect to and then touch ENTER If your network has a security key password enter it and touch ENTER If you have not set a password simply touch NEXT To create a network touch CREATE AD HOC NETWORK and then enter an SSID a name y...

Page 28: ...GS If the connection fails touch the MORE INFO button to determine the cause NOTE The game performs multiple connection checks Use the following table if you need to better understand the information that is shown while your Megatouch is attempting a connection 10 If you are connecting your game to an AMI jukebox continue with step 7 in AMI Jukebox Mega Link Setup 11 If you are connecting your gam...

Page 29: ...ouch AC CEPT SETTINGS AND CONNECT to accept the default settings If you wish to change the settings touch MODIFY SETTINGSandusetheSET orMANUAL buttons to enter the new connection set tings For help with any of the settings touch the buttons on screen After you have entered in your new settings touch DONE and then touch ACCEPT SET TINGS AND CONNECT 5 If you make a successful connection and want to ...

Page 30: ... view link details 10 Touch MAIN MENU at the top of the screen then touch Credits Pricing 11 Touch AMI Play Cost to configure the price of music selected from the game Use the arrows to set the two digit credit cost e g 02 2 credits for each of the 3 play options One Song Play MOD Music On Demand Play and Priority Play My Song First Cost NOTE The cost of one song must be set to a minimum amount of...

Page 31: ...ntification number PIN Should they finish as one of the three highest scorers in that tournament the PIN will be used to ensure positive identification of the player Provided an attendant is present prizes may be claimed anytime after the completion of a tournament Once the prize is awarded it is noted on the Winners List and is accounted for in the bookkeeping statistics Local Tournament Mode NOT...

Page 32: ... time is incor rect set the correct values using the arrows next to each field 5 Touch the NEXT button to enter the Tour nament Setup Screen see Figure 22 6 Follow the explanation of each button on the next pages to set up a Tourna ment BUTTON ICON DESCRIPTION SET UP TOURNA MENT Accesses the Tournament Set Up screens CLEAR WINNERS Enters the Clear Winners screen which allows you to clear all winne...

Page 33: ...red tournament game sequence field and then touch the game name in the tournament game list Use the up and down arrows to view all available tournament games Select the REPEAT icon to have the programmed games repeat their sequence select the END icon to have the tournament games end after the programmed sequence 3 Tournament Cost Fields Touch an individual game price to change the game cost for t...

Page 34: ...umber of times each PIN is used 11 End Current Game Ends the current tournament game for the highlighted sequence only 12 Stopped Delayed Running This is the last step for programming a tournament sequence Status can be toggled to RUNNING DELAYED or STOPPED by touching the associated button RUNNING means the current tournament will start upon returning to the Game Menu Screen DELAYED means the cur...

Page 35: ...ttendant must enter one of the four pre programmed attendant PINs 4 The player then enters their PIN to confirm the awarding of the prize 5 The attendant must then touch the PRIZE AWARDED icon to register the payout NOTE Touching EXIT without touching PRIZE AWARDED will cause the prize award sequence to be aborted The sequence will have to be re peated to award the prize Pay Without PIN If players...

Page 36: ...data for the card you wish to remove Connected op erators can also use their remote operator Web site to remove their Operator Card from a single machine or all machines Vault Credits Credits purchased by credit card can be stored inside the Player Vault for players to use at a later date These credits will only be accessible when the same card that was used to purchase them is swiped on the same ...

Page 37: ... Web site www meritgames com creator asp and these images can be imported to the game via USB pen The images must be in JPG PNG or PCX format and they must be 116 wide x 410 tall in size Images are displayed for 60 seconds by default To choose how long to display an image name the file with an underscore and then a number at the end of the file name e g filename_10 The number will determine how ma...

Page 38: ...me as well as the date the score was achieved The opera tor can choose whether to display all high scores or just those that fall within a cer tain date range Backup Restore My Merit data can be backed up or restored with a USB pen After connecting a pen to the machine touch this button to proceed with backing up or restoring all My Merit data USB pen kits kit number KAV 100 008 02 are available T...

Page 39: ...n FIGURE 26 MERIT MONEY SCREEN The Merit Money screens allow location owners to encourage game play by offer ing free games not free credits at certain time intervals via the 6 Star feature Select days of the week time frames and the number of free games 1 10 per day to be awarded as well as a PIN number for lo cation owners to use in order to access Merit Money using the 6 Star feature Lo cation ...

Page 40: ... by permission Copyright 2010 by General Media Communications Inc All rights reserved Operator Web Site Access Direct access to the operator s company Web site is available from the MegaNet Player Menu for the latest league event and other information Setup From the MegaNet Menu touch the Operator Web Access button to enter the URL for your operator Web site insert your company name which will app...

Page 41: ... connect an error message will ap pear asking the player to try again later The player will not yet have purchased the time and will not lose any credits The timer count down begins and specified credits are allo cated to the Web browser upon successful connection At the end of the purchased time a screen will appear giving the player the option to use more available credits or enter more credits ...

Page 42: ... TournaMAXX NOTE Text can be entered into a text field after the field itself is touched and acti vated NOTE Java and Flash are not supported in MegaWeb Pages containing Java or Flash cannot be loaded on the game at this time E mail and Attachments E mail can be accessed through Web based e mail sites using the keyboard but only im age and text attachments can be opened Attachments cannot be saved...

Page 43: ...aced 6 Hardware configuration Identifies system hardware and configures the motherboard A hardware configuration occasionally needs to be performed after a kit is installed and the touchscreen is not responding to touch or the calibration is off 5 7 Memory clear for TournaMAXX and TouchTunes Clears the login name password access phone number and all call in settings for TournaMAXX users Clears all...

Page 44: ...here is a sound when coins are deposited Check the video cable connections to the motherboard and the LCD display and the monitor control board Check the 12 volt supply voltage to the LCD display yellow wire 12 black wire ground Check the harness connections between the PC boards on the back of the LCD display Replace the LCD display no video constant beeping or a sequence of beeps The memory card...

Page 45: ... the game menu and coin menu to their factory settings Perform a checksum test on the hard drive Turn off the game Turn on DIP switch 8 on the I O board Turn on the game The test will take about 10 minutes A failure will cause the test to stop A passed test will display DRIVE CHECKSUM COMPLETE RESET DIP SWITCH 8 TO REBOOT MACHINE With power on turn off DIP switch 8 game locks up with invalid key f...

Page 46: ...d drive checksum test which should take about 20 minutes to complete 4 When the hard drive passes the test it will display a CHECKSUM GOOD message and continue to boot up into the game attract screens This indicates a coin jam 5 When the hard drive fails the test the game will lock up with a CHECKSUM ERROR message which will stay on the screen until the power is turned off In this case the hard dr...

Page 47: ...COIN MECH CREDIT CARD READER FIGURE 32 FRONT VIEW OF THE ION RX Ion Rx Diagrams FIGURE 33 REAR VIEW OF THE ION RX ETHERNET COUPLER REAR LOCK PHONE COUPLER PROVIDED TIE WRAP SECURING POWER CORD TO U BOLT POWER SWITCH 45 To Purchase This Item Visit BMI Gaming www bmigaming com 800 746 2255 1 561 391 7200 ...

Page 48: ...SATA SOFTWARE UPDATE PORT USB PORT HARD DRIVE POWER SUPPLY METER BILL ACCEPTOR COIN MECH COINBOX MOTHERBOARD I O BOARD SECURITY KEY FIGURE 34 REAR VIEW OFAN OPEN MEGATOUCH ION RX FIGURE 35 ANGLED REAR VIEW OFAN OPEN MEGATOUCH ION RX 46 To Purchase This Item Visit BMI Gaming www bmigaming com 800 746 2255 1 561 391 7200 ...

Page 49: ...tance after contacting your distributor contact Product Support and Services USA and Canada call toll free 1 800 445 9353 Outside the USA and Canada call 215 826 1400 FAX 215 826 1401 You can also visit our Web site www amientertainment com REPLACEMENT COMPONENTS ION RX PART NUMBER DESCRIPTION SA10078 02 ION MOTHERBOARD EC9788 02 BILL ACCEPTOR 1 2 5 700 STACKER HW8337 01 MECHANICAL COIN MECH EC753...

Page 50: ...HARD DRIVE CONNECTION SATA 0 ETHERNET AUDIO OUT VGA VIDEO CREDIT CARD READER TOUCHSCREEN CONTROLLER I O BOARD TOP VIEW OF MOTHERBOARD USB UPDATE CONNECTION SATA SOFTWARE UPDATE CONNECTOR WIRELESS DEVICE SERIAL PORT MOTHERBOARD FAN POWER SUPPLY WATCHDOG TIMER POWER ON HARNESS DIMM MEMORY 48 To Purchase This Item Visit BMI Gaming www bmigaming com 800 746 2255 1 561 391 7200 ...

Page 51: ...N WIRE COLOR USE 1 ORANGE 3 3 VDC 2 ORANGE 3 3 VDC 3 BLACK GND 4 RED 5 VDC 5 BLACK GND 6 RED 5 VDC 7 BLACK GND 8 GRAY PWR GOOD 9 VIOLET 5V VSB 10 YELLOW 12 VDC 11 ORANGE 3 3 VDC 12 BLUE 12 VDC 13 BLACK GND 14 GREEN PWR ON 15 BLACK GND 16 BLACK GND 17 BLACK GND 18 19 RED 5 VDC 20 RED 5 VDC 49 To Purchase This Item Visit BMI Gaming www bmigaming com 800 746 2255 1 561 391 7200 ...

Page 52: ... J8 SMILEY BILL ACCEPTOR J3 MECHANICAL MECH J2 METER 1 J19 METER 2 J1 J20 ELECTRONIC MECH TWO CONNECTIONS CALIBRATE J6 POWER SETUP J5 CONNECTS TO USB2 ON MOTHERBOARD J7 BILL ACCEPTOR J27 MODEM CABLE J15 AUDIO IN DIP SWITCH BANK J18 SERIAL PORT SECURITY KEY J16 MODEM AUDIO J11 TO OSD BOARD J14 WATCHDOG TIMER POWER ON HARNESS 50 To Purchase This Item Visit BMI Gaming www bmigaming com 800 746 2255 1...

Page 53: ...ailed item is returned shipping charges prepaid to AMI s repair facility and AMI is notified of the fail ure within the warranty period AMI re serves the right to request the serial numbers of the item and or game which has failed and copies of sales invoices bills of lading or other documents as required to deter mine the validity of the warranty coverage AMI will return or replace warranty items...

Page 54: ... Software except as stated in this paragraph 5 You may not operate or allow the operation of the Software at locations where the operation of such Software does not comply with all local state and other governmental body laws and regulations You agree to not use or permit the use of the Software in violation of any U S Federal state or local laws or regulations or any foreign law or regulation inc...

Page 55: ...LAIMSALLIMPLIED WARRANTIES OF MERCHANTABILITYAND FITNESS FOR APARTICULAR PURPOSE WITH RESPECT TO SAID MATERIALS OR THE USE THEREOF TO THE MAXIMUM EXTENT ALLOWABLE BY LAW THE UNIFORM COMMERCIAL CODE OR OTHER UNIFORM LAWS SHALL NOTAPPLY TO THISAGREEMENT Limitation on Liability 12 IN NO EVENT SHALLLICENSOR BE LIABLE UNDERANY CLAIM DEMAND ORACTION ARISING OUT OF OR RELATING TO THE SOFTWARE ITS USE INS...

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