Ametek AMEVision 3050-TE, User Manual

Page: 56 / 84

6-2 | 3050-TE Moisture Analyzer
AMETEK SERVICE & AFTERMARKET SALES SUPPORT
• PRE-lNSTALLATlON INSPECTIONS
MINUTES OR HOURS,
WE’RE THERE FOR YOU
The choice is yours...
Whether by phone or in person, we can meet the needs required to keep your
analyzer running at peak performance. Our factory is located in Newark, Dela-
ware with a satellite location in Houston, Texas. Depending on the programs you
select; we will have a factory trained representative talking to you within minutes
- 24 hours a day, 365 days a year or on site within 24 hours. We also stock parts
at both of our locations.
ANYTIME / ANYWHERE
To insure you order the correct analyzer with the options
your operation requires, schedule a factory trained Ser-
vice Engineer to inspect the proposed analyzer location.
The on-site charge for this visit can be deducted from
the start-up charge, if you select that option.
• START UPS
Your decision to buy an AMETEK analyzer is greatly
appreciated. After the time and money spent on your
analyzer, wouldn’t you expect a fast and successful start
up? We can insure that will happen! Schedule us to be
there before you power up the system. We will guarantee
a satisfactory commissioning of your anal
yzer.
• WARRANTY VALIDATION
Upon start-up, we will validate your 1 year warranty.
This validation will enable you to extend your warranty
for 2 or 3 years. AMETEK’s warranty policy covers all
parts, on-site time and travel time. Incurred costs will
be the responsibility of the customer.
• WARRANTY EXTENSIONS
AMETEK offers a 2 or 3 year warranty extension for
your analyzers. The warranty is identical to the original
policy supplied with the analyzer.
• SPARE PARTS KITS
Spare parts kits are available for all AMETEK analyzers.
These kits are conveniently arranged to enable each cus-
tomer to repair 75% to 95% of all failures likely to occur.
• ASAP
AMETEK SERVICE ASSISTANCE PROGRAM
AMETEK’s exclusive ASAP program lets you select a
service package from a menu of service options. ASAP
options include 24 hour phone support, 24 hour on-site
guarantee, rapid parts shipment, and many more service
benefits. ASAP plans may be written to provide cover-
age for a single analyzer or all of the AMETEK process
analyzers at your facility.
• AFTERMARKET SALES
Our Aftermarket Sales group will keep you supplied with
the parts to maintain your analyzer to factory specifica-
tions. This is also the group that will keep your analyzer
current with upgrades and retrofits.
• TECHNICAL SUPPORT
Just call 1-800-537-6044 and a factory trained Service
Engineer will be there to answer your questions. With
over 200 years of combined field service experience, our
engineers are available to provide operational support
or troubleshooting expertise.
• TRAINING
We will train your service technicians at our Technology
Transfer Center located in Newark, Delaware, or at your
facility. Our TTC has equipment similar to yours for
hands-on training. A diploma will be presented upon
completion of the course.
PROCESS INSTRUMENTS
455 Corporate Blvd., Newark, Delaware 19702
Telephone: (302) 456-4400 1-800-537-6044
Fax: (302) 456-4444
?? ANSWERS TO YOUR QUESTIONS