Page 45
Hydra Series AIP-200 LED Luminaires
Installation & Users Manual
Troubleshooting
Troubleshooting Guide
The chart below provides possible causes and remedies for various error messages and/or symptoms. If
this chart is unable to address your issue, please contact your authorized dealer or Altman customer
service for assistance.
Any service and maintenance (including troubleshooting), other than described herein should
be performed by an Authorized Altman Lighting Dealer or Service Center.
DESCRIPTION
ISSUE
POSSIBLE CAUSE/REMEDY
No light output
Fixture will not produce or
output light and connected
to power. Display is active.
Manual Mode....menu is set at 0% intensity...
DMX Mode....console is set at 0% intensity...
Set intensity level above 0% or adjust to a higher intensity.
One of the user defined colors may be active but nothing is recorded.
Low light output Fixture produces low light
output and connected to
power.
Check unit for calibration on or off at menu...
Operating temperature is at upper range of temperature range.
If the power limit settings are set.
No power at
luminaire
Luminaire does not power
up.
Circuit not energized...verify circuit breaker is turned on.
Not plugged in...ensure A/C cable is connected to power source.
Power cable wired incorrectly...verify power cable and connector are wired
correctly.
See “Connecting Power” on page 7 for more information.
No DMX Data
Control
Fixture will not respond to
DMX commands.
Not detecting DMX data
Unit is not set to proper DMX address - check settings. See “Setting DMX
Address from the Home Screen” on page 11 for more information.
Unit is not set to DMX mode. See “DMX Menu” on page 12 for more informa-
tion.
Disconnect and reconnect DMX input cable.
Check all DMX connections (at control source and luminaire).
DMX data cable not wired correctly or has a broken conductor... check DMX
data cable for proper wiring.
See “Connecting to the DMX512 Network” on page 22 for more information.
Fixtures not
matching color
Fixture are given the same
DMX command, but
colors
do not match.
Turn on color calibration. Note, units will not match if some are set to calibra-
tion
on and some to calibration off. See “Calibration (Color Calibration)” on page 21
for more information.
Fixtures are dim-
ming at
different rates
Fixture are given the same
DMX command, but dim-
ming rates are different.
Make sure all units are set o the same dimming curve. See “Dimming Curves”
on page 13 for more information.
Make sure all units have the same tungsten simulation setting.