Allied Telesis FastPrint Server, User Manual, Page: 90 / 100

Appendix A.
Troubleshooting
FastPrint Server User’s Guide 80
In the Print to the following port box, select FastPrint Server. Click Apply, then OK,
then close the Properties window.
3. Select the printer and go to the File menu. Check the Work off-line option is OFF.
4. If the printer is connected and powered On, the printer icon should no longer be
grayed out, and you should be able to print.
I connected and configured a WPS (Windows Printing System) printer
as described, but I can’t get the print job to print.
WPS printer drivers poll the printer before sending print data. Since the printer is
networked, the printer is not found and no data is sent. The solution is to add your
printer as a network printer as described in “While adding my printer as instructed …”
above. The following lists some common WPS printers:
Canon LBP-430W Epson EPL-5500/W
Epson ActionLaser 1300/W HP LaserJet 5L
Lexmark WinWriter Series NEC SuperScript series Olivetti PG304
Samsung MyLaser Series
A.7. Internet Printing
I don’t know my mail server’s IP address.
Use the PING command to connect to the Mail Server by name.
Example
ping ms.hinet.net
The reply will say
Reply from xxx.xxx.xxx.xxx
where: xxx.xxx.xxx.xxx is the IP address of the Mail Server.
Plain text e-mails are not printed.
Text e-mail messages are printed only if the FastPrint Server is configured with Print
every e-mail ON.
Plain text e-mails print OK, but if I include an attachment, I get an e-
mail reply “Wrong Encoding Method”.
The Internet Printer system supports only Base64 encoding. Using the Internet Printing
Port driver will ensure a correctly encoded attachment.
A print job is printing garbage.
Users must use the correct printer driver. The print job can be canceled using the
Control - Abort Mail Print Job menu option in the FPSAdmin program.
Two print jobs are printing on the same page.
Change the port used for Internet Printing from a physical port to a logical port (printer).
Configure the logical printer so that the
String after Job contains a FF (form feed,
decimal 12 or 0C in hex). See page 24 for details of logical printers.
The print job seemed to go through OK, but it was never received.
Check the e-mail address. If you use more than one internet printer with the same printer
driver, ensure that you use the correct port each time you print.