www.aleratec.com
56
Technical Support
After reading this User Guide, if you need additional assistance with this
product, please contact Aleratec Technical Support. Our technical staff will be
happy to assist you, but they may need your help to better assist you. Calling
Aleratec Technical Support without all the necessary information can be both
time consuming and frustrating. Therefore, please try to have the following
information ready before calling:
Part Number - the part number is located on the
1.
bottom
of the DVD/CD
Super Copy Tower HS.
Serial Number - the serial number is located on the
2.
back
of the DVD/CD
Super Copy Tower HS.
Troubles - your questions about the DVD/CD Super Copy Tower HS. Please
3.
provide enough information about your problems so our technical staff can
recreate and diagnose it.
Technical Support Addresses and Phone Numbers
By e-mail:
X
By Telephone:
X
1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific
Time, Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
Access is available 24 hours a day, 365 days a year, via:
X
The World Wide Web at:
www.aleratec.com
FAX at:
1-818-678-0483
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