Alcatel SPEED TOUCH PRO, User Manual

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Trouble solving table
AppendixA Speed Touch Troubleshooting
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3EC 17059 ABAA TCZZA Ed. 01
The following table provides possible solutions to some problems:
Problem Solution
STPro does not work.
(none off the LEDs lights up)
Make sure the STPro is plugged into
an electrical outlet.
(none off the LEDs lights up)
Make sure the power switch on the
STPro modem is turned on.
No ATMF25.6 connectivity. Make sure the (correct) cable is
securely connected to the ATMF25.6
port.
No Ethernet connectivity.
LAN LED does not light up. Make sure the cable(s) are securely
connected to the 10BaseT port(s).
LAN LED does not light up.
Ethernet port(s) link integrity LED does
not light up.
Make sure you are using the correct
cable type for your Ethernet
equipment.
Telnet session from a Windows PC is
not possible.
The STPro system password is longer
than 8 characters.
Change the
STPro system password.
Poor STPro performance. Make sure the STPro is installed as
instructed in this User's Guide and/or
as instructed by the SP.
For ADSL service, check whether a
central splitter or dedicated filters are
installed properly.
No Line synchronization achieved.
Line Sync LED keeps flashing Make sure ADSL service is enabled on
the wall outlet your STPro is
connecting to.
Make sure an ADSL
STPro variant is
used for your ADSL service.