Alcatel-Lucent IP Touch 4068, User Manual

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1. Press the Indiv hold key.
The external party is connected to the individual hold circuit and to the music on hold.
When the timer expires, the ringing cycle speeds up. The icon
located next to the Indiv
hold key label flashes to indicate that the external party is on urgent hold
2. Press the Indiv hold key to retrieve the call from hold
Note:
Several keys can be programmed as individual hold keys. The party can only be retrieved from the idle
state, the calls on hold will be redistributed after a period of time.
3.12 Call Presentation
This feature is used to allocate the waiting queue operating mode. One or more traffic flows
can be associated to one or more keys. By pressing a key, the attendant takes the waiting call
with the highest priority from the traffic flow(s) service by the key.
When there is at least one call, the icon located next to the key is on the main (perso)
page and on the Smart Display Module.
When there is at least one urgent call, the icon located next to the key is on the main
(perso) page and on the Smart Display Module.
This key can be dedicated to:
- Non DDI entity: Trunk group calls without dialing, all entities
- Public entity: Direct Inward Dialing (DDI) public calls, all entities
- Private entity: DDI (ATL) private calls/internal calls, all entities
- Deb DDI entity: Unanswered DDI calls, all entities
- Internal calls: Private network calls to an attendant group
- External calls: Public network calls to an attendant group
- VIP: VIP calls (internal or ISDN via speed dialing)
- Misc: Other calls/miscellaneous
- VIP2: VIP2 calls
- Recall Ope: Callback
- Common Hold: General hold
- Chained call: Chained withdraw
- Charging recall: Charging recall
- Transfer Ope: Inter-attendant transfer
- Indivi. call: Individual attendant call
Note 1:
DID and DDI are variations of the acronym for Direct Inward Dialing.
At entity level, this key can be dedicated for:
Chapter 3
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