securityProbe 5ESV Manual
Updated until firmware 404m
- 102 -
19) I have some problems with securityProbe
The following things are not working:
When setting a virtual sensor online, the „Configuration“ button is missing (several
browsers tested) T
he Restore Original Settings“ is not working
„Clear All User Data and Restore Original Settings“ is not working
The problem is most likely some files are missing or have been corrupted on the unit. Please try
the following stepst;
1. backup the settings buy creating the backup config file
2. boot to recovery mode. Push and hold in the reset button while powering up the unit.
3.
Choose the “clear all setting in recovery mode”
4. install the firmware again.
5. restore with the backup file in normal mode.
20) I am having problems with the unit but not sure what to do next?
Please email
and include the following detailed information in your email;
Note
: The more details you can provide the easier and faster we can provide you with a
resolution, so please be as detailed ad possible.
1.
The details of the problem, condition of the LED‟s etc.
2. What you did to determine the unit has this problem
3. Was there anything done to the unit prior to having the problem?
4. Did the unit always have this problem, if not when did this start?
5. Do you have more than one unit having the same problem?
6. What did you do to try and fix the problem?
7. What version of firmware is running on the unit? Did you try and upgrade it?
8. Include the backup configuration file from the unit.
9. If you can put the unit online this would be the fastest way for us to solve the
problem.
10. What is the MAC ID of the unit.
21)
On your specs it shows the same resolution on both HD and non HD camera’s. What
is the difference?
The difference is the HD Cameras provide a a true digital image with enhanced clarity of the
overall image. Resolutions are set to 640x480 to carefully balance image resolution and network
bandwidth usage.
22) What are the differences between the securityProbe 5E, the securityProbe 5ES and the
securityProbe 5ESV?
The securityProbe 5ESV has all the features of the previous generation SEC-5E base unit. The
main differences are:
It uses a newer and better design that is less susceptible to EMI interference.
It uses a newer and better processor than the 5E, the iMX25.
