securityProbe 5ESV Manual
Updated until firmware 404m
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You can end the video conference call by doing the following:-
1. End the call on OpenPhone (PC): to end call, click the
"Hang Up"
button on the OpenPhone.
This method can be used to end the call between the system and OpenPhone.
2. End the call on the unit: From the web interface, click on the
Applications
tab and click on
Video Conferencing
. On the right pane, select
"End call and wait for a new incoming call"
option. Then, click
"Save"
14
) My securityProbe unit will not seem to boot up normally and the LED’s are circling
around counter clockwise what should I do?
Leave the power connected to the unit and let it sit for 30 minutes wihout pressing the safe mode
button and it should boot back to normal mode. If it does not then please follow the instructions
on page #16 of this manual.
15
) After I finished the firmware upgrade I don’t see any sensors connected to my unit in
the web interface any longer. What could be the problem?
Ether the update did not completely finish for some reason or your browser has a java script
error. First try to clear your cache on your browser, then do a Ctrl + F5 (refresh).
If the sensors still do not show then re-run the firmware update once more.
16
) I just noticed this “Mega SPI Error” in my securityProbe’s web interface. What is the
problem? How do I clear this?
The Mega SPI Error is caused by a faulty connection between the main board and the Mega SPI
board that is mounted underneath the mainboard and has the sensor ports.
This error can cause the sensors to not be visable as well.
The first thing to try is to re-flash the unit with the latest firmware on our web site, then power
cycle the unit. If the unit still has this problem, then you can remove the power from the unit, open
the case and re-seat the cables that connect the main board to the Mega IO board. If you still
have the same error please contact support and provide the MAC ID of the unit.
17
) I am seeing “Database Locked” errors entries in the syslog on my securityProbe unit,
what should I do?
First navigate to the Settings >> System Administrator >> System Maintenance page, then run
the “Backup All Settings To Backup File”. Now run the “Clear All User Data and Restore Original
Settings” keeping the network settings. After the unit has been reset you can upload the backup
config file using the “Restore All Settings From Backup File”.
18) My securityProbe unit keeps rebooting after I updated a firmware update failure. What
happened and what can I do?
It sounds like the data base on the unit has been corrupted. Please use this version of firmware to
update the unit. Which updating the unit please use the following procedures;
Do a complete reset back to factory default settings and a firmware re-flash.
First download the latest version of the firmware from our web site.
Here are the procedures:
First create a backup config file on the unit from the web interface.
Then run the firmware update and choosing the "Clear All User Data and Restore Original
Settings" from the "System Maintenance" drop down menu.
After the firmware update is completed they can restore the backup config file.
