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iPad Troubleshooting
iPad Symptom
Troubleshooting
iPad won’t turn on
- Turn your iPad off and on. Press and hold the
Sleep/Wake button for a few seconds until a red slider
appears; then slide it. Press and hold the Sleep/Wake
button to turn on again.
-
Reset your iPad. Press the “Sleep/Wake” button and
the “Home” button simultaneously for at least 10
seconds until the Apple logo appears on the screen.
This reset will not damage your files.
You may have a drained battery. Plug your iPad into
your computer or AC adapter and see if anything
happens. Ideally your iPad will recognize it has been
connected to a power source and charge its battery. If it
will no longer charge, the battery must be swapped with
a replacement battery. Battery level is display in top
right corner of iPad.
iPad won’t connect to Bluetooth accessory
-Make sure that your Bluetooth accessory and iOS
device are close to each other when connecting.
-Make sure that your Bluetooth accessory is on and fully
charged or connected to power. If it uses batteries, test
them to see if they need to be replaced.
-Restart your Bluetooth receiver, by removing power
and reconnecting after 30 seconds.
-Make sure that you have at least a 3
rd
generation iPad
with iOS8 or greater operating system on your iPad
-On your iPad, go to Settings > Bluetooth and make
sure that Bluetooth is on. If
you can’t turn Bluetooth on
or you see a spinning gear, restart your iPad
-Unpair the Bluetooth accessory, put the accessory back
in discovery mode, then pair and connect it again. By
tapping on its name in the Bluetooth accessories tab
and then Forget this Device. In settings, tap on a
device’s name, then Unpair.
iPad touchscreen is slow or does not respond
-It may be that your screen is dirty. Try cleaning your
screen. To do this, unplug everything, turn off iPad then
with a very soft, lint-free and slightly damp cloth gently
wipe the screen. Do NOT use window cleaners.
-If you have any screen protector sheet, try removing it.
iPad is not charging or is slow to charge
-In order to charge your iPad you can try either
connecting your iPad to a power outlet or connecting to
a USB 2.0 port on a computer. However, note that
computers generally don’t supply enough power to their
USB ports to be able to charge an iPad. When this
happens, a “Not Charging” message will appear.
How can I unlock my iPad if I forgot the
passcode
If you cannot remember the passcode, you will need
to
restore your device using the computer with which
you last synced it.
This allows you to reset your
passcode and resync the data from the device (or
restore from a backup). If you restore on a different
computer that was never synced with the device, you
will be able to unlock the device for use and remove the
passcode, but your
data will not be present.
How do I send in my iPad for service?
Refer to your iPad owner’s manual or contact apple
customer service.
DO NOT SEND iPad TO HARVEST TEC.
For other issues refer to your iPad Owner’s Manual or contact Apple Directly
*Harvest Tec Does Not Service iPads *
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