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AFINIA LABEL Afinia 502, User Manual, Page: 50 / 50

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AFINIA LABEL Afinia 502 User Manual Download Page 50

Afinia Label 

50

 | Troubleshooting 

 

Technical Support

 

For technical questions or support issues, contact Afinia Label Technical Support:  

 

PH: 952-556-1608 

[email protected]

 

www.afinialabel.com/support 

 

Please  have  the  Serial  Number  of  your  Afinia  Label  502  Label  Printer  available  when 
contacting Technical Support.  

 

Date of Purchase:  

 

Place Purchased:  

 

Serial Number:  

(Located on back of Printer)  

 

Summary of Contents for Afinia 502

Page 1: ...Afinia 502 Label Printer User Manual Version 1 0 2 ...

Page 2: ...ries Java and Oracle are registered trademarks of Oracle and or its affiliates Microsoft Windows Windows Vista and Windows Server are registered trademarks of Microsoft Corporation in the U S A and or other countries Edition 502 Printer User Guide Edition 1 0 0 August 2019 FCC This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may ...

Page 3: ... the Unwinder 17 Using the Control Panel 18 Help Screen 18 Home Screen 18 Setup 18 Cartridge Information 19 Network 20 Printing Labels 22 Printer Preferences 22 Adjusting Alignment for Printing 24 Selecting Media Size 25 Creating Custom Media Sizes 26 Selecting Media Type 26 Change Default Settings in Printer Driver 26 Canceling a Print 27 Out of Paper 27 Wrong Media 28 End of Roll 28 Shutting Dow...

Page 4: ...tive Maintenance 40 General dust and debris removal 40 Cutter Maintenance 40 Print Path Maintenance 41 Print Carriage Sensor Maintenance 41 Pinch Roller Maintenance 42 Unwinder Maintenance 42 Ink Tray Maintenance 43 Troubleshooting 44 Control Panel LED 44 Poor Print Quality or Incorrect Printout 45 Clearing a Media Jam 47 502 Label Printer Control Panel Menu 48 Technical Support 50 ...

Page 5: ...plies to both the L502 and the F502 Any differences in operation between the two models will be detailed in the applicable sections Setting up the Printer In the Box Power Supply and Cord Afinia L502 Label Printer 4 Ink Cartridges 1 each Will be either Dye based or Pigment based depending on which type was purchased Quick Setup Guide 4 aerosol absorbing pads USB Cables 1 Type B 1 Type C ...

Page 6: ...p the Printer Parts of the Printer Ink Cartridge Access Door Control Panel Label Output Front view Label Guide USB Connection Rear view Label Input Power Connection Network Connection Unwinder L502 model only USB C Connection ...

Page 7: ...elp on the Control Panel Press the OK button with Printer Information selected to view the printer name model serial number and firmware version Press to go back one level or Press to return to the Home screen Full list of control panel functions on page 18 Up Button OK Accept Right Option Button Down Button Home Button Back Button Accept Left Option Button Power Button Unload Media Help Button ...

Page 8: ...e from the printer cover x2 and Ink waste tray right Connect Power Set Date Time and Language Use the Up Down buttons to set the Date Time and Language Press the OK button when the element shown is correct Press Done when complete This will only need to be done the first time the printer is turned on Press Power button on Control Panel Connect the Power Supply to the Printer Rear of Printer right ...

Page 9: ...w the instructions in each window of the installer as they appear During installation as many as five windows may appear asking for confirmation before installing drivers Click Install on each You can avoid multiple windows by checking the option to Always trust software from Microboards Technology LLC in the first window The Afinia Label 502 Label Printer can be connected directly to a PC by USB ...

Page 10: ...f the display will alternate between showing the date and time and the IP address For more information on network settings please see page 20 At the end of the installation click the Network button to launch the Add Afinia 502 Network Printer utility Connect the USB to the Printer and computer Rear of Printer right side Install the Print Drivers and Toolbox BEFORE connecting to the computer Instal...

Page 11: ... is connected and on before trying again Close the Network Printer Utility once the printer has been added then click Finish to close the installer For more information on using the Add Afinia 502 Network Printer utility please see page 37 Install Ink Cartridges Open the Ink Cartridge Access Door o Carriage will move to the center to expose the cartridges Insert the Cyan Magenta Yellow and Black i...

Page 12: ...k Cartridge Color and Part Numbers by ink type Ink Type Ink color Reorder Number Dye Cyan 30636 Magenta 30643 Yellow 30650 Black 30657 Pigment Cyan 30664 Magenta 30671 Yellow 30678 Black 30685 If you will be using both ink types you will need a second printhead It is strongly recommended that you label each printhead accordingly Each new printhead comes with a full set of the specified ink cartrid...

Page 13: ...heet of plain matte paper into the label input slot until the printer pulls in the sheet a The paper must be matte for the alignment to complete successfully b You can also use continuous matte label stock minimum 4 wide 5 Move media guide to side of paper 6 Press the OK button on the Control Panel 7 A series of patterns will be printed and used to automatically align the printheads a This will ta...

Page 14: ...idth 1 5 to 8 625 38 1 mm to 219 mm Label width 1 0 to 8 625 25 4 mm to 219 mm Label length Minimum 0 75 19 1 mm Maximum 48 1 016 m Label thickness Maximum 0 01 0 3 mm including liner Minimum 0 005 0 13 mm Media Handling L502 F502 Print mode Roll to cut Roll to roll Cut labels Continuous output Roll Specifications L502 model only Figure 1 Minimum Maximum I Requires 3 0 76 0 mm cardboard core L502 ...

Page 15: ... 8 0 mm B 0 0 0 5 12 7 mm C 0 0 N A D 1 5 38 1 mm 8 625 219 mm E 0 75 19 1 mm 48 0 1 219 m Minimum Maximum D 1 5 44 5 mm 8 625 219 mm E 0 75 19 1 mm 48 0 1 219 m H 1 25 31 75 mm 8 625 219 mm G 0 125 3 mm 0 3 8 0 mm Direction of travel through printer as seen from above A E B C D Direction of travel through printer as seen from below E G H D E ...

Page 16: ...ck is even with the front of the cover 5 Slide the adjustable guide plate back onto the Mandrel against the stock 6 Retighten the Mandrel knob until the Mandrel holds the core in place 7 Using the black handle slide the label guide out to at least the width of the stock 8 With the printer on feed the stock into the input slot a Stock should be as far towards the fixed core holder side as possible ...

Page 17: ...l stock such as gold or silver Using stock not on a 3 core To bypass the integrated unwinder 1 Loosen Unwinder knob and remove end plate 2 Turn mandrel so one flat surface faces straight up 3 Load media from the external unwinder If the integrated unwinder turns or you get an unexpected Out of Paper message when printing reposition the mandrel To use the integrated unwinder again unload the media ...

Page 18: ...menu Check Cartridge Information Go to Network menu Setup Select Setup on the Home Screen and press OK Printer Settings Preferences With Printer Settings selected press OK twice to open the Preferences menu Date and Time In the Date and Time menu are the options to enter the Date Time select the Time Zone from a list and turn the 24 Hour format and Daylight Savings settings On or Off Language Sele...

Page 19: ... paper stock must be used when aligning the printheads Glossy media will cause the alignment to fail Load stock normally A series of patterns will be printed and scanned with the alignment done automatically If the display reads Alignment Successful remove the paper or stock If the display reads Alignment Finished or Alignment Failed repeat the alignment If using plain paper a new sheet will be ne...

Page 20: ...quires minimum 4 wide continuous stock Ethernet Settings Advanced Settings IP Settings By default the 502 Label Printer Advanced Ethernet Settings are Automatic If your network uses DHCP through a Domain Name Server you do not need to change the IP Settings After the printer has been connected to the network and is assigned an IP address the IP address can be displayed using the View Ethernet Deta...

Page 21: ...r Off default Link Speed Select the Link Speed Options are Automatic default 10 Full 10 Half 100 Full and 100 Half Disable EEE Use this option to turn the EEE Energy Efficient Ethernet On or Off default Print Reports Requires minimum 4 wide continuous stock Press the OK button twice to print the Network Configuration Page This is the same report as is printed from the Setup Print Reports Network C...

Page 22: ...ings e g label size type match the media loaded in the printer 5 Print the document Any changes to the settings only apply to the current print job Make the changes in the printer driver to set the default for all print jobs Printer Preferences There are three main tabs in the Printer Preferences Layout Select Orientation as Portrait or Landscape For multi page documents print order can be selecte...

Page 23: ... Adjustment Adds space between continuous labels Set Cutter Adjustment Shifts cutting stop position up or down Increase to move cut farther from last label printed Decrease to move cut closer to last label printed Die Cut Black Mark Continuous Inches Millimeters Select Media For Roll to Cut select the number of Labels per Cut Roll to Cut Roll to Roll No Cut ...

Page 24: ...ove image down Adjusting Alignment for Printing NOTE Top Offset does not apply to Continuous media Use the Cutter Adjustment to change the amount of unprinted space at the top of continuous labels Cutter Adjustment Decrease to move cut up Increase to move cut down NOTE Offsets are made looking at the printed labels right side up not as they are printed ...

Page 25: ... Using the Printer 25 Selecting Media Size Change the Media Size by going into the Printer Preferences 1 Click Advanced on the Layout or Paper Quality tab 2 Select the correct entry from the Paper Size list and click OK ...

Page 26: ...Devices and Printers 2 Right click the printer and select Printing Preferences 3 The printing preferences contain three tabs as shown on page 22 4 Make the changes and click OK to save It is recommended that any adjustments needed for individual print jobs be made during printing rather than changing the defaults 1 Click Manage Custom Sizes and then Properties 2 Check Create a new form 3 Enter the...

Page 27: ... a Print Out of Paper The display will give an out of paper message if a print job is sent without media loaded It will also be displayed at the end of roll or if the selected media type doesn t match the loaded media 1 Insert media into input until the printer starts to load the media 2 Press OK to begin To cancel the job press Cancel instead of OK ...

Page 28: ... through the printer past the cutter before the error state occurs 1 Media will unload after cutting 2 Display will show Out of Paper message a Use Out of Paper recovery steps from page 27 End of Roll If the media runs out during printing print will stop and the printer will enter an error state 1 Media will unload after cutting 2 Display will show Out of Paper message a Use Out of Paper recovery ...

Page 29: ...nment can be done using plain paper or continuous stock Plain Paper requires 1 sheet 8 5 x 11 plain paper Turn the stock mandrel so the flat surface is facing the rear of the printer then load the sheet of paper until the printer starts to feed Continuous stock requires minimum 4 wide matte continuous stock Matte paper stock must be used when aligning the printheads Glossy media will cause the ali...

Page 30: ...s not clear up the gaps in Test Pattern 2 However this level of cleaning will use a large amount of ink Device Reports Print Diagnostic Information requires minimum 4 wide continuous stock Click this button to print two test patterns showing the pen alignment and health of each color If any lines in Test Pattern 1 are not straight or disconnected the printheads should be aligned If there are any h...

Page 31: ...osts per cartridge 3 Time and Date the job was printed 4 Total Labels Printed 5 Milliliters used per label per cartridge 6 Cost per Label Open the Calculator before printing a number of the labels you want to estimate a minimum of 6 labels is recommended The more labels printed the more accurate the results will be Once the job is finished printing the ink usage and cost information will appear Co...

Page 32: ...ed file will be created in the directory set in the Output Path set in the Configuration Printer menu The file will be named jobs_ year _ month _ day _ hour _ minute _ second csv with the items in brackets coming from the date and time the file was created Data in the log file includes information not included in the displayed ink usage and costs with each job on its own row The columns in the fil...

Page 33: ...plies to the Feed distance and the Total Length Printed values 5 Total Labels and Total Length Printed The total labels printed and the length of printed stock will be displayed Like the Feed function the Total Length will be in the Units selected 6 Pause and Resume Printer Click the Pause button to pause the printer after the label currently being printed Click the Resume button to continue print...

Page 34: ...ons on the first page of the tab before clicking the Next button Click the Browse button and select the file that was sent to you by the Support technician Click Submit once the file is selected The display will show the firmware update stages then will reboot after Done is displayed This process will take several minutes Do not turn off or disconnect the printer while the firmware update is in pr...

Page 35: ...le multiple printers can be connected using the diagnostic ports having a single printer connected means you cannot select the wrong COM port 2 Firmware Version Displays the current firmware on the controller board the version number shown here is for illustration purposes only The Refresh button will only be available if the Utility did not detect the Printer when it was started printer off not c...

Page 36: ...layed from the current session of the utility 7 Update Firmware The firmware of the controller board can be updated on this tab This should only be done under supervision from an Afinia Label Technical Support representative The Support representative will provide you with the firmware update file to save on your PC Click the Browse button go to the location of the firmware file and select the fil...

Page 37: ...gits you do not need to left pad the field with 0s You can change the name of the Printer before adding it as well Click the Add IP Port and printer button when the IP address has been entered The utility will let you know if the printer was successfully added or not If a printer by the same name already exists the new printer will have Copy X at the end with X being the next available copy number...

Page 38: ... 30671 Yellow 30678 Black 30685 If you will be using both ink types it is strongly recommended that you label each printhead accordingly Cartridges should be replaced when a cartridge reports being low or out of ink Open the Ink Cartridge Access Door Press and release the cartridge that needs to be replaced it will unlock and eject a short way Remove the ink cartridge Remove the new cartridge from...

Page 39: ...head is o NEW Install new ink cartridges of the type with which the printhead is to be used Dye based or Pigment based new cartridges must be used o USED Install ink cartridges of the same type as has been previously used in the printhead Close the Ink Cartridge Access Door to prime the printhead Purchasing Printheads Printheads can be purchased through your Reseller Each new printhead comes with ...

Page 40: ... to gently remove media debris that is not removed by vacuum Do not use a high suction vacuum to avoid damaging the printer 4 Plug in and turn on printer Cutter Maintenance Tools 1 Phillips screwdriver lint free cloth isopropyl alcohol 1 Turn off printer and unplug 2 Remove the two screws on the front of cutter handle 3 Remove spring from cutter axle 4 Pull cutter axle and cutting wheel out of cut...

Page 41: ...ink pad to right of print plate a Replace if necessary see Troubleshooting 5 Close Cartridge Access door 6 Plug in and turn on printer Print Carriage Sensor Maintenance The sensor is on the right side of the print carriage Tools Compressed air for electronics lint free cloth isopropyl alcohol 1 Open Cartridge Access door 2 Blow dust or debris from bottom of sensor circled in yellow 3 For more clea...

Page 42: ... underneath the pinch rollers by manually turning the white gear outlined in yellow to the left of the print plate 6 Close Cartridge Access door 7 Plug in and turn on printer Unwinder Maintenance Tools Lint free cloth isopropyl alcohol compressed air for electronics 1 Remove loaded stock 2 Turn off and unplug printer 3 Using lint free cloth and isopropyl alcohol remove any adhesive residue on the ...

Page 43: ...urn off and unplug printer 2 Remove tray from right side of printer 3 Using the paper towels absorb as much ink from the tray as possible 4 For more solid ink deposits scoop out of tray with plastic spoon 5 If pad in tray will not clean easily contact Technical Support to purchase a new pad 6 Replace the tray Printing without the tray in place can result in ink leaks 7 Plug in and turn on printer ...

Page 44: ...cartridges being primed not ready to print 2 No media printhead maintenance being performed not ready to print Always On On Printer on stock loaded ready Slow Blink On No stock in paper path Fast Blink On Paper unloaded but paper sensor blocked Remove stock from paper path Pulsing On Printing If an error message appears on the Control Panel follow the instruction to clear the error See the full 50...

Page 45: ...ds 2 Run Second Level Clean if needed Wrong label stock selected Printer Preferences Check the Media selected before printing Ink not drying or smearing Wrong media coating Only use media with inkjet compatible coating Print not correct size Print settings incorrect 1 Verify label size selected is correct 2 Verify scaling is not set when printing Label and Image not same size Resize image or load ...

Page 46: ...r Black Mark media the first label will be left blank Printer stops printing mid job End of Roll Cancel job or load media and press OK If using Die Cut or Black Mark media the first label will be left blank Media jam Clear media jam see page 47 PC disconnect Verify PC is connected to printer and on Media does not load Printer still initializing Wait until green LED is flashing slowly Media Guide i...

Page 47: ...1 Turn off printer from control panel and unplug power cord 2 Open Cartridge Access door 3 Cut any media past the print zone and pull slowly out through front 4 Remove remaining media by gently pulling stock back toward unwinder 5 Close Cartridge Access door 6 Plug in power cord and turn on printer Cut exposed labels ...

Page 48: ...e Information a On b Off b Tools i Clean Printhead 1 1 Requires minimum 4 wide continuous stock ii Align Printer 1 Requires minimum 4 wide matte continuous stock c Print Reports i Print Quality Report 1 1 Requires minimum 4 wide continuous stock ii Network Configuration Page 2 1 Requires minimum 4 wide continuous stock 2 Cartridge Information a Estimated Levels i Graphic display of cartridge level...

Page 49: ...lt Gateway iv DNS Address 1 Preferred a Enter Address 2 Alternate optional a Enter Address 2 IPv6 a On b Off 3 Host Name a Enter Name 4 Bonjour Name a Enter Name 5 Proxy Settings a On b Off 6 Link Speed a Automatic b 10 Full c 10 Half d 100 Full e 100 Half 7 Disable EEE a On b Off b Print Reports i Configuration Page 2 1 Requires minimum 4 wide continuous stock c Restore Network Settings 1 Clean P...

Page 50: ...es contact Afinia Label Technical Support PH 952 556 1608 support afinia com www afinialabel com support Please have the Serial Number of your Afinia Label 502 Label Printer available when contacting Technical Support Date of Purchase Place Purchased Serial Number Located on back of Printer ...

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