502 Label Printer
Troubleshooting |
45
Poor Print Quality or Incorrect Printout
Print Problem
Possible Cause
Resolution
Colors not aligned
Printhead alignment
needed
1.
Toolbox
: Device Services :
Align
Printheads
Low or poor print
quality
Printhead cleaning
needed
1.
Toolbox
: Device Services : Clean
Printheads
2.
Run
Second Level Clean
if needed
Printhead needs to
be cleaned or
replaced
1.
Toolbox
: Device Report : Print
Diagnostic Information
2.
If report shows missing lines,
Toolbox
: Device Services : Clean
Printheads
3.
Print Diagnostic Information again;
if lines still missing, replace
Quality
setting too
low for your
artwork
Printer Preferences
:
Change
Quality
setting to
Better
or
Best
Colors not correct
Printhead cleaning
needed
1.
Toolbox
: Device Services : Clean
Printheads
2.
Run
Second Level Clean
if needed
Wrong label stock
selected
Printer Preferences
: Check the
Media
selected before printing
Ink not drying or
smearing
Wrong media
coating
Only use media with inkjet-compatible
coating
Print not correct size
Print settings
incorrect
1.
Verify label size selected is correct
2.
Verify scaling is not set when
printing
Label and Image not
same size
Resize image or load correct label size
Print not aligned to
label
Offsets not correct
Printer Preferences
: Adjust the
Top
or
Left Offsets
as needed
Print alignment is
shifting during printing
Label is not moving
in straight path
1.
Verify label stock is inserted
correctly
2.
Verify adjustable core holder is
secure
3.
Verify core holders are tight against
sides of core
4.
Verify Label Guide is in correct
position
5.
Verify input roll is wound straight
Label not stopping in
correct cut position
Cutter Offset not
correct
Printer Preferences
: Adjust the
Cutter
Offse
t as needed
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