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Troubleshooting
Consult the following table to troubleshoot errors prior to sending the device to customer service.
Errors
Cause
Solution
Network display light
not on
Lack of power supply
WARNING:
Turn off the device prior to troubleshooting.
Check if the mains plug is connected correctly. If
■
necessary, test the outlet with another device for
functionality.
No power supply/ main switch
turned off
Turn the unit back on again with the main switch
(Fig. 1/16; 2/22).
No screen display
TV operation:
Video cable incorrectly connected.
WARNING:
Turn of the device prior to troubleshooting.
Check the proper position of the video cable. Check if the
plug is plugged tightly into the out let.
No DVD/CD inserted
Insert CD/DVD.
DVD/CD incompatible
Use compatible media only.
DVD/CD placed upside down into
CD/DVD-compartment
Turn CD/DVD around.
CD/DVD is soiled
Clean CD/DVD.
CD/DVD is damaged
Use another CD/DVD.
Default settings incorrect
Check the default settings of the DVD-Players.
Child safety is activated
Deactivate child safety.
No reaction upon
pressing
Power supply issues or static
charge of the device.
Turn of the main switch and disconnect the mains plug.
Re-connect mains plug and turn device on.
No sound
TV operation:
Audio cable not connected
WARNING:
Turn of the device prior to troubleshooting.
Ensure correct connection of the audio cable. Check if the
plug is plugged tightly into the out let.
Volume set too low
Press
►
to increase the volume (Fig. 1/5; 2/5 / Fig. 3/21).
Headphones plugged in incor-
rectly
Check for correct fit of the headphone plug.
Remote does not
function
Default settings incorrect
Check the default settings of the DVD-Player.
Incorrect position
The remote control does not point toward the DVD-
Player.
Distance too far
Ensure that the distance between remote control and
device does not exceed 5 meters.
Empty battery
Change battery in the remote control.
Titles are played in
wrong order
Playlist is used
Delete playlist.
DVD does not play
DVD not finalized
Use a finalized DVD.