Chapter 11: Solving Problems
●
142
Solving Notification Problems
To test notifications on your storage space, you can send test events or emails to ensure that
they’re being received properly.
If your test event fails:
1
Ensure that the remote system is powered on and running Adaptec Storage Manager.
2
Open the remote system’s System Properties window (see
Step 4 on page 110
) and double-
check the TCP/IP address and port number.
3
Try sending the test event again.
If your test email fails:
1
Ensure that the recipient’s email address is correct. (See
Modifying a Recipient’s Information
or Removing a Recipient
on page 115
to modify the address.)
2
Ensure that your SMTP server address is correct. (See
Modifying Email Settings
on page 115
to modify the address.)
3
Try sending the test message again.
Creating a Support Archive File
Your Adaptec Storage Manager service representative might ask you to create a configuration
and status information archive file to help diagnose a problem with your system.
To create the archive file:
1
In the Enterprise View, click the local or remote system on which the problem is occurring.
2
In the menu bar, select
Actions
, then click
Save support archive
.
3
Enter a name for the archive file or accept the default name, then click
Save
.
