Chapter 9: Monitoring Status and Activity
●
119
Logging Statistics for Remote Analysis
You can use Adaptec Storage Manager to gather advanced usage statistics for the RAID
controllers in your system, and to periodically send the data to Adaptec, or other designated
contacts, for analysis. This feature is referred to as “call home”.
The information gathered by Adaptec Storage Manager includes:
●
Advanced IO and usage statistics for the controllers on your system, including MaxIQ
cache statistics
Note:
If you prefer not to gather statistics for a controller, you can disable statistics logging.
See
Disabling Statistics Logging on a Controller
on page 93
.
●
Controller configuration data, such as the number of logical drives, their RAID levels, and
size
●
Error log files
Note:
Adaptec Storage Manager does not gather proprietary site information when logging
statistics for remote analysis. In addition to logging I/O usage statistics, it gathers the same error
log files and controller configuration data as the ASM support archive. For more information, see
Creating a Call Home Support Archive
on page 123
and
Creating a Support Archive File
on page
141
.
Follow the instructions in this section to:
●
Set up the statistics logging frequency, reporting interval, and contact information (see
next section).
●
Configure proxy server settings (see
page 121
).
●
Send a test message (see
page 121
).
●
Disable/Enable call home messages (see
page 122
).
●
Clear the Advanced Statistics Manager event log (see
page 122
).
●
Create a call home support archive (see
page 123
).
●
View the statistics for a controller, hard drive, SSD, or logical drive (see
page 123
).
Setting Up Statistics Logging
This section describes how to set up advanced statistics logging, including the logging
frequency, reporting interval, and contact information. The logging frequency is the rate at
which I/O statistics are read from the controller. The reporting interval determines how often
Adaptec Storage Manager sends the data to your contacts.
Note:
Typically, you enable statistics logging the first time you log in to Adaptec Storage Manager.
If you haven’t enabled statistics logging, follow the instructions on
page 122
, then continue with
the instructions below.
To set up statistics logging for a system:
1
In the Enterprise View, select the system you want.
