Setup | Service files
11
11.5
Service files
Occasionally, it may be necessary to provide HEIDENHAIN
Corporation with diagnostic files to document or troubleshoot a
problem with the machine or user experience. These are known as
Service Files.
The service files are created by pressing the
Log Files
soft key
and then pressing the
Service Files
soft key (accept the default
name and press the
Ok
soft key). A dialogue appears as the
service files are created. Another dialogue appears once the
service files have been successfully created.
The service files take less than a minute to generate. If the
control software terminates unexpectedly, the service files
will automatically be generated by the system as well. Once
generated (automatically or manually), the resulting ZIP file can
be found at V:\service\.
Automatically generated service files will have the name
"nc_auto_service.zip".
Manually generated service files will have the name "service.zip"
by default.
Multiple service files can be generated. When this occurs,
existing ZIP files at V:\service\ will be renamed as service2.zip,
service3.zip, etc. No number at the end of the filename
indicates the most recently generated file (i.e. service.zip).
After that, the lower the number, the more recent the file (i.e.
service1.zip was generated more recently than service2.zip).
Use the cut/copy/paste features in
Program Functions
to move
the ZIP to a USB or network drive such that it can be transferred
to HEIDENHAIN Corporation upon request.
To keep the maximum amount of free space available on the
internal drive, it is advised to delete old service files from the
control after they have been safely transferred to an external
medium.
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ACU-RITE | TURNPWR | User's Manual | 08/2020
Summary of Contents for TURNPWR
Page 1: ...TURNPWR User s Manual English en 08 2020 ...
Page 12: ......
Page 13: ...1 Fundamentals ...
Page 18: ......
Page 19: ...2 Introduction ...
Page 36: ......
Page 37: ...3 Machining fundamentals ...
Page 46: ......
Page 47: ...4 DRO mode ...
Page 58: ......
Page 59: ...5 Program edit mode ...
Page 85: ...6 Tool table ...
Page 94: ......
Page 95: ...7 Programming ...
Page 112: ......
Page 113: ...8 Program steps and cycles ...
Page 144: ......
Page 145: ...9 Demonstration program ...
Page 159: ...10 Calculators ...
Page 172: ......
Page 173: ...11 Setup ...
Page 181: ...12 Machine functions ...
Page 183: ...13 Software update ...
Page 185: ...14 Simulators for Windows PCs ...