Copyright © Acronis, Inc., 2000-2007 13
1.5.4 Supported storage media
•
Hard disk drives
•
Networked storage devices such as Storage Area Networks (SANs) and Network Attached
Storage (NAS)
•
SCSI tape drives
•
IDE and SCSI RAID controllers of any level
•
FTP-servers*
•
CD-R/RW, DVD-R/RW, DVD+R (including double-layer DVD+R), DVD+RW, DVD-RAM**
•
USB 1.0 / 2.0, FireWire (IEEE-1394) and PC card storage devices
•
ZIP®, Jaz® and other removable media
* - an FTP-server must allow passive mode for file transfers. Data recovery directly from
FTP-server requires the archive to consist of files no more than 2GB in size. It is
recommended that you change the source computer firewall settings to open ports 20 and
21 for both TCP and UDP protocols and disable the
Routing and Remote Access
Windows
service.
** - Burned write-once discs cannot be read in Windows NT 4 without third-party software.
Burned rewritable discs cannot be read in Linux without kernel patch.
1.6 Technical support
Users of legally purchased copies of Acronis True Image Enterprise Server are entitled to
free technical support from Acronis. If you experience problems installing or using Acronis
products that you can’t solve yourself by using this guide, then please contact Acronis
Technical Support.
More information about contacting Acronis Technical Support is available at the following
link:
http://www.acronis.com/enterprise/support/
