Acer PW.NAT05.002 Page 60 User Manual Download

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Chapter 3: Troubleshooting

•

See the troubleshooting section of this

chapter.

•

Have your customer ID, serial number,

and order number available, along with

a detailed description of your problem,

including the exact text of any error

messages, and the steps you have taken.

•

Make sure that your computer is nearby

at the time of your call. The technician

may have you follow troubleshooting

steps.

Self-help

If you have

how-to

questions about using your

eMachines-supplied hardware or software, see

the following resources:

•

The printed or online documentation

that came with your hardware or

software. In many cases, additional

product information and online

documentation for eMachines-supplied

hardware can be found in our Web site’s

Documentation Library.

•

The software publisher’s Web site.

Warning

To avoid bodily injury, do not attempt to troubleshoot

your computer problem if:

- Power cords or plugs are damaged

- Liquid has been spilled into your computer

- Your computer was dropped

- The case was damaged

Instead, unplug your computer and contact a qualified

computer technician.

Help

For more how-to information about Windows, click Start, then

click Help and Support. Type practice in the

box, then

press E

NTER

MU0000000_eM_ENG_V09A3.book Page 50 Wednesday, August 19, 2009 5:06 PM

Summary of Contents for PW.NAT05.002

Page 1: ...User Guide EM001 ...

Page 2: ...____________ Purchase date ___________________________________ Place of purchase ________________________________ Copyright 2009 All Rights Reserved eMachines User Guide Original Issue 06 2009 Visit http registration emachines com and discover the benefits of being an eMachines customer ...

Page 3: ...sible and located as close to the equipment operator as possible When you need to disconnect power to the equipment be sure to unplug the power cord from the electrical outlet Warnings Do not use this product near water Do not place this product on an unstable cart stand or table If the product falls it could be seriously damaged Slots and openings are provided for ventilation to ensure reliable o...

Page 4: ... on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Do not overload a power outlet strip or receptacle by plugging in too many devices The ov...

Page 5: ...e product does not operate normally after following the operating instructions Note Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition CAUTION Danger of explosion if battery is incorrectly replaced Replace...

Page 6: ...ct energy efficiency guidelines set by the U S Environmental Protection Agency Acer is committed to offer products and services worldwide that help customers save money conserve energy and improve the quality of our environment The more energy we can save through higher energy efficiency the more we reduce greenhouse gases and the risks of climate change More information refers to http www energys...

Page 7: ...n provides tips for more comfortable computer use Finding your comfort zone Find your comfort zone by adjusting the viewing angle of the monitor using a footrest or raising your sitting height to achieve maximum comfort Observe the following tips refrain from staying too long in one fixed posture avoid slouching forward and or leaning backward stand up and walk around regularly to remove the strai...

Page 8: ...ng the display s viewing angle using a glare reduction filter using a display visor such as a piece of cardboard extended from the display s top front edge Avoid adjusting your display to an awkward viewing angle Avoid looking at bright light sources such as open windows for extended periods of time Developing good work habits Develop the following work habits to make your computer use more relaxi...

Page 9: ... the voltage selection 10 Connecting to a broadband modem or network 11 Connecting a dial up modem 11 Using the World Wide Web 12 Connecting to a Web site 13 Downloading files 14 Ethernet networking 15 Wired Ethernet networking 15 Establishing your Ethernet network connection 20 Testing your network 20 Adding a printer to your network 21 Sharing resources 21 Using the network 23 Chapter 3 Troubles...

Page 10: ...l up 34 Monitor 37 Mouse 38 Networks 39 Optical disc drives 39 Passwords 41 Power 41 Printer 42 Sound 43 Recovering your system 44 Creating recovery discs 45 Recovering pre installed software and drivers 46 Returning your system to its factory condition 47 Telephone support 49 Before calling Customer Care 49 Self help 50 Appendix A Regulations and safety notices 51 ...

Page 11: ...Chapter 1 1 Checking Out Your Computer ...

Page 12: ... receive promotions and participate in customer surveys The latest news from eMachines Hurry and register as other advantages await you How to Register During the initial startup of your notebook or desktop a window will invite you to register Please fill in the mandatory fields and click Next The second window you ll see contains optional fields that will help us to provide you with a more person...

Page 13: ...he memory card reader Power button power indicator Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on USB ports Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into these ports Microphone jack Pl...

Page 14: ...ug a VGA blue connector monitor cable into this port USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports Microphone jack pink plug Plug a microphone into this jack Headphone analo g speakers jack green plug OR Front speakers jack This jack is user configurable for one of the following Headphone Plug headphones or ...

Page 15: ...figurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack ESATA port optional ESATA Enables fast external disk access Serial port optional Connects to devices such as terminals and various peripherals HDMI port optional HDMI Suppor...

Page 16: ...Chapter 1 Checking Out Your Computer 6 ...

Page 17: ...Chapter 2 7 Setting Up and Getting Started ...

Page 18: ...ust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye leve Place your feet flat on the floor or on a footrest Keep ventilation openings clear of obstructions Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition Take breaks to change your position stretch your muscles and relieve your eyes Find...

Page 19: ...S supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you ...

Page 20: ... a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector For the location see Back on page 4 Caution If you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location before turning on your compute...

Page 21: ... modem DSL modem or network jack Connecting a dial up modem Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents To connect the modem 1 Insert one end of the modem cable into the modem jack on the modem at the back of your computer For the location see Back on page 4 Important Your computer may be equipped with a built in Et...

Page 22: ...y program called a browser You can use any of the commercially available Web browsers like Microsoft Internet Explorer or Netscape Navigator Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit ot...

Page 23: ...ocator in the browser address bar for example www emachines com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen d...

Page 24: ...r 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your computer The time that it takes to transfer the file to your computer depends on file size and Internet conditions 6 Open the folder that you created 7 Install or view the downloaded file by double cli...

Page 25: ...ng a router The most common way to set up a wired Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device For information on setting up a router see the router s documentation Example router based Ethernet network The following is an example of a wired Ethernet network T...

Page 26: ...work you need Two or more computers with Ethernet jacks One router One broadband Internet connection optional Ethernet cables connecting all of the network equipment Important For best results all Ethernet components should be either standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result ...

Page 27: ...t working contact your Internet service provider Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network you need to install Ethernet cards and drivers on the computers that do not have Ethernet already installed Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers Plug...

Page 28: ... both ends of the cable with the connectors facing away from you and with the spring clip on the bottom For straight through cable the wires on both connectors are attached to copper pins in the same order same colors left to right For a crossover cable the wires on each connector are attached to the copper pins in a different order different colors left to right Setting up a network using a route...

Page 29: ...outer except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch Plug the other end of the cable into the network jack on the computer As each computer is connected to the router the corresponding green indicator should light on the front of the router indicating a good connection 4 Repeat 3 for each computer on the network 5 F...

Page 30: ...compatible for local area networks LANs as well as for Internet communications When networking is set up in Windows TCP IP is automatically installed as the default protocol Using a DHCP server In order to use the TCP IP protocol on a computer with a router or access point router the protocol must be set to Obtain an IP address from a DHCP server This is typically preset when you receive your comp...

Page 31: ...sources With a network you can share your Internet connection drives and printers Sharing drives and printers With a network you can share drives for example hard drives and DVD drives and printers among the computers connected to the network After the drives and printers on each network computer are shared you can access them as though they were attached directly to your computer Then you can Vie...

Page 32: ...of that folder will be available to everyone on the network 3 Click the Sharing tab Click Share OR If Share is grayed out click Advanced Sharing to set sharing for this drive or folder 4 Click OK then click Close Un sharing drives and folders To un share drives or folders 1 Click Start then click Computer 2 Right click the drive or folder that you want to un share then click Share 3 Click Advanced...

Page 33: ...ntents of the drive or folder can be accessed as if the drive were attached directly to the computer For example a shortcut is created on computer 2 to the Documents folder on computer 1 To access the Documents folder on computer 1 from computer 2 double click the shortcut icon Opening files across the network To open files across the network 1 Start the program for the file you want to open 2 Cli...

Page 34: ...u want to copy the file to then click Paste Printing files across the network To print files across the network 1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name list then click the network printer 3 Click Print Important Before you can print a file across the network you must install the driver for the printer on the computer you are sending the ...

Page 35: ...Chapter 3 25 Troubleshooting ...

Page 36: ...t your hard drive is not full If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online ...

Page 37: ...You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicat...

Page 38: ...omputer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each Et...

Page 39: ...ht click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you try to restore a file the file cannot be restored Hard drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup Help For more information about restoring deleted files ...

Page 40: ...error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program The hard drive cannot be accessed or you see a General failure reading drive C error message Restart your computer Press CTRL ALT DEL to restart your computer If your computer has been subjected to static electricity or physical shock you may need to reinstall the op...

Page 41: ... cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See your setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more infor...

Page 42: ...ies Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple d...

Page 43: ...ror message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keybo...

Page 44: ...setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack...

Page 45: ...even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also...

Page 46: ...roblem may be with just one program Review the troubleshooting information under Internet on page 31 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your computer has a v 90 modem the speed...

Page 47: ... connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume Monitor The screen resolution i...

Page 48: ...ay is dim or difficult to read Adjust the brightness and contrast controls Change the display settings For more information For more information about display types see your monitor and video card documentation Mouse The mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your computer Remove all extension cables and switch boxes Try a mouse you know is...

Page 49: ...c or the CD or DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the disc drive If you are trying to play a DVD make sure that you have a DVD drive Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection soft...

Page 50: ... are turned up Make sure that the mute controls are turned off Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become...

Page 51: ...or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn on Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on ...

Page 52: ...en pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message Make sure that the printer is not set to work offline Wait until files have been printed before sending a...

Page 53: ...e speaker setup poster to check your speaker connections Make sure that the universal jacks are configured correctly Help For more information about printer troubleshooting click Start then click Help and Support Type printer troubleshooter in the Search box then press ENTER Help For more information about sound troubleshooting click Start then click Help and Support Type sound troubleshooter in t...

Page 54: ...er software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 46 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or technical support Web site 3 Revert to a previous system condition If reinstalling software or drivers does not help then the problem may be solved by returni...

Page 55: ... factory default disc OR To create recovery discs for only the factory loaded software and drivers click Create driver and application backup disc 3 Insert a blank disc into the drive indicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the drive and mar...

Page 56: ... installed software and drivers 1 Click Start All Programs eMachines then click eMachines Recovery Management eMachines Recovery Management opens OR If you are recovering from your driver and application recovery disc insert it into the disc drive then go to Step 3 after the eMachines Application Recovery main menu opens 2 Click the Restore tab then click Reinstall applications drivers The eMachin...

Page 57: ...d a replacement hard drive see Recovering from your recovery discs on page 48 Recovering from within Windows OS To reinstall Windows OS and all pre installed software and drivers 1 Click Start All Programs eMachines then click eMachines Recovery Management eMachines Recovery Management opens 2 Click the Restore tab then click Restore system to factory default The Confirm Restoration dialog box ope...

Page 58: ...ment opens 2 Click Restore system from factory default 3 Click Next to continue Your hard drive s original factory loaded contents are recovered This process will take several minutes Recovering from your recovery discs To reinstall Windows OS and all pre installed software and drivers 1 Turn on your computer insert the first system recovery disc into your optical disc drive then restart your comp...

Page 59: ... protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from eMachines see the manufacturer s documentat...

Page 60: ...ing resources The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for eMachines supplied hardware can be found in our Web site s Documentation Library The software publisher s Web site Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged ...

Page 61: ...Appendix A 51 Regulations and safety notices ...

Page 62: ...rd or place heavy objects on top of it Carefully route the power cord and any cables away from personal traffic When unplugging the power cord do not pull on the cord itself but pull on the plug The total ampere rating of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single w...

Page 63: ... the computer is not operating normally If a computer problem persists even after you have checked and applied the troubleshooting tips discussed in the Frequently asked questions section on page 16 If your problem is not listed in the Frequently asked questions section on page 16 If you want to replace or upgrade any of your computer s internal components Asking for technical assistance For techn...

Page 64: ...tlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations In compliance with FCC regulations use shielded cables to connect to other computing devices A dual link cab...

Page 65: ...ll it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 2 This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no respons...

Page 66: ...t may not provide for the effective hand over of a call to another device connected to the same line 9 Under power failure conditions this appliance may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use Laser compliance statement The CD or DVD drive used with this computer is a laser product The CD or DVD drive s classification label sh...

Page 67: ...onia Latvia Lithuania Poland Hungary Czech Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and Romania Usage allowed in the countries of the European Union as well as Norway Switzerland Iceland and Liechtenstein This device must be used in strict accordance with the regulations and constraints of the country of use For further information please contact the local office in the country ...

Page 68: ...may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The following local Manufacturer Importer is responsible for this declaration Product Personal Computer Trade Name eMachines Model Number XXX series SKU Number XXX xxx x 0 9 a z A Z or Blank Name of Responsible Party Acer America Corporation Address o...

Page 69: ...Directive 2004 108 EC as attested by conformity with the following harmonized standards EN55022 AS NZS CISPR22 Class B EN55024 EN55013 Applicable to product built with TV tuner module EN55020 Applicable to product built with TV tuner module EN61000 3 2 Class D EN61000 3 3 Low Voltage Directive 2006 95 EC as attested by conformity with the following harmonized standard EN60950 1 EN60065 Applicable ...

Page 70: ...onized standard Article 3 1 a Health and Safety EN60950 1 EN62311 Article 3 1 b EMC EN301 489 1 EN301 489 3 Applicable to non bluetooth wireless keyboard mouse set EN301 489 17 Article 3 2 Spectrum Usages EN300 440 2 Applicable to non bluetooth wireless keyboard mouse set EN300 328 EN301 893 Applicable to 5GHz high performance RLAN Year to begin affixing CE marking 2009 Easy Lai Manager Date Jul 9...

Page 71: ......

Page 72: ...Remark All images are for reference purposes only Actual configuration may vary V09A8 ...

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