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Troubleshooting

4-17

BIOS Post Codes

0

The following are the InsydeH2O™ Functionality POST code tables. The components of the
POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions,
S3 functions and ACPI functions.

Table 4-2.

POST Code Range

Phase

POST Code Range

SEC 0x01

-

0x0F

PEI 0x70

-

0x9F

DXE 0x40

-

0x6F

BDS 0x10

-

0x3F

SMM 0xA0

-

0xBF

S3 0xC0

-

0xCF

ASL

0x51 – 0x55

0xE1 – 0xE4

PostBDS

0xF9 – 0xFE

Reserved

0xD8 – 0xE0

0xE5 – 0xF8

Table 4-3.

SEC Phase POST Code Table

Functionality Name (Include\PostCode.h)

Phase

Post

Code

Description

SEC_SYSTEM_POWER_ON SEC

1

CPU

power on and switch to

Protected mode

SEC_BEFORE_MICROCODE_PATCH SEC

2

Patching

CPU

microcode

SEC_AFTER_MICROCODE_PATCH

SEC

3

Setup Cache as RAM

SEC_SETUP_CAR_OK

SEC

7

Cache as RAM test

SEC_GO_TO_SECSTARTUP

SEC

9

Setup BIOS ROM cache

SEC_GO_TO_PEICORE

SEC

0A

Enter Boot Firmware Volume

Table 4-4.

PEI Phase POST Code Table

Functionality Name (Include\PostCode.h)

Phase

Post

Code

Description

PEI_SIO_INIT PEI

70

Super I/O Initialization

PEI_CPU_REG_INIT PEI

71

CPU Early Initialization

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Summary of Contents for Aspire Z1100

Page 1: ...i SERVICE GUIDE Aspire Z1100 ...

Page 2: ...nical magnetic optical chemical manual or otherwise without the prior written permission of Gateway Incorporated Disclaimer The information in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose The ...

Page 3: ... this document Book titles directory names file names path names and program process names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User inpu...

Page 4: ... generic service guide In such cases contact your regional offices or the responsible personnel channel to provide further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office ma...

Page 5: ...nment 1 7 Accessories 1 8 Software 1 8 Computer Tour 1 9 Front View 1 9 Left View 1 10 Right View 1 11 Rear View 1 12 Using the Keyboard 1 13 Windows Keys 1 14 Hotkeys 1 15 System Block Diagram 1 17 Specification Tables 1 18 Computer specifications 1 18 System Board Major Chips 1 19 Processor 1 19 Processor Specifications 1 19 CPU Fan True Value Table Tj 90 1 20 System Memory 1 20 Memory Combinati...

Page 6: ...odule 802 11 b g n optional 1 29 VRAM 1 29 USB Port 1 30 AC Adapter 1 30 System Power Management 1 31 Card Reader 1 31 System LED Indicator 1 31 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navigating the BIOS Utility 2 3 BIOS 2 4 Main 2 4 Advanced 2 6 Power 2 7 Security 2 8 Boot Options 2 13 Exit 2 14 BIOS Flash Utilities 2 15 DOS Flash Utility 2 16 Wflash4M Utility 2 17 Clearing BIOS Passwo...

Page 7: ...ation 3 17 Power Board Removal 3 18 Power Board Installation 3 18 Infrared Board Removal 3 19 Infrared Board Installation 3 20 HDD Module Removal 3 21 HDD Module Installation 3 22 HDD Bracket Removal 3 23 HDD Bracket Installation 3 23 ODD Module Removal 3 24 ODD Module Installation 3 26 Button Board Removal 3 27 Button Board Installation 3 28 Camera Module Removal 3 29 Camera Module Installation 3...

Page 8: ... LCD Panel Installation 3 53 Speaker Module Removal 3 54 Speaker Module Installation 3 54 LED Board Removal 3 55 LED Board Installation 3 55 CHAPTER 4 Troubleshooting Introduction 4 3 General Information 4 3 Common Problems 4 4 LCD Failure 4 5 Wireless Function Failure 4 8 Component Failure 4 9 Other Functions Failure 4 11 Intermittent Problems 4 16 Undetermined Problems 4 16 BIOS Post Codes 4 17 ...

Page 9: ...ix CHAPTER 6 FRU Field Replaceable Unit List Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 Screw List 6 13 CHAPTER 7 Online Support Information Introduction 7 3 ...

Page 10: ...x ...

Page 11: ...CHAPTER 1 Hardware Specifications ...

Page 12: ...eft View 1 10 Right View 1 11 Rear View 1 12 Using the Keyboard 1 13 Windows Keys 1 14 Hotkeys 1 15 System Block Diagram 1 17 Specification Tables 1 18 Computer specifications 1 18 System Board Major Chips 1 19 Processor 1 19 Processor Specifications 1 19 CPU Fan True Value Table Tj 90 1 20 System Memory 1 20 Memory Combinations 1 20 Video Interface 1 21 BIOS 1 21 LAN Interface 1 21 Hard Disk Driv...

Page 13: ...Resolution 1 27 Camera 1 27 Mini Card 1 27 Audio Codec and Amplifier 1 28 Audio Interface 1 28 Wireless Module 802 11 b g n optional 1 29 VRAM 1 29 USB Port 1 30 AC Adapter 1 30 System Power Management 1 31 Card Reader 1 31 System LED Indicator 1 31 ...

Page 14: ...1 4 ...

Page 15: ...on D1 Chipset Memory 0 Dual channel 1333 MHz DDR3 SO DIMM support Up to 2 GB per memory module Upgrade option with 2 DIMM slots Graphics 0 AMD Graphics technology Microsoft DirectX 11 Display 0 ZX4250 ZX4251 0 20 1600 x 900 resolution High brightness 250 nit LED backlight type 5 ms response time 16 9 aspect ratio ZX4251 0 Optical touch solution Audio 0 Creative THX TruStudio PC featuring TruStudio...

Page 16: ...d alone webcam with 1600 x 1200 resolution TV Tuner 0 Acer TV tuner options Hybrid TV tuner supporting worldwide analog DVB T Digital Video Broadcasting Terrestrial Hybrid TV tuner supporting worldwide analog and ATSC Advanced Television Systems Committee TV tuner I O RF in jack for digital TV antenna cable input Card Reader 0 Multi in 1 card reader supporting MultiMediaCard MMC Secure Digital SD ...

Page 17: ...ter with power cord Dimension and Weight 0 Dimensions 485 H x 382 W x 70 1 D mm 19 09 H x 15 04 W x 2 76 D inch Weight ZX4250 0 5 62 kg 12 39 lbs ZX4251 0 6 5 kg 14 33 lbs System compliance 0 PC 2001 Certification 0 CE Nemko Environment 0 Temperature Operating 5 C to 35 C 41 F to 95 F Non operating 20 C to 60 C 4 F to 140 F Humidity non condensing Operating 15 to 80 RH non condensing Non operating...

Page 18: ...ded purchase a product key to activate Windows Live Essentials Norton Online Backup Trial Adobe Photoshop Elements 9 ZX4251 0 Microsoft Office Starter 2010 Internet Adobe Flash Player Bing Bar Skype Multimedia Nero 10 Essentials Cyberlink YouCam Security Norton Internet Security 2011 Gateway Edition Entertainment Wild Tangent WW Gateway Edition Utilities Gateway Recovery Management ...

Page 19: ...ble 1 1 Front View Icon Item Description 1 Integrated Webcam Web camera for video communication 2 Display Screen Also called Liquid Crystal Display LCD displays computer output configuration may vary by model 3 Power Button Indicator Turns the computer on and off Indicates the computer s power status ...

Page 20: ...igital SD MultiMediaCard MMC Memory Stick PRO MS PRO xD Picture Card xD NOTE Push to remove install the card Only one card can operate at any time 2 USB 2 0 Ports Connect to USB 2 0 devices e g USB mouse USB camera USB keyboard 3 Headphones Speaker Jack Connects to audio devices e g speakers headphones Microphone Jack Accepts inputs from external microphones 1 2 3 ...

Page 21: ...on 1 Brightness Increase Button Increases brightness of screen when pressed 2 Brightness Decrease Button Decreases brightness of screen when pressed 3 Volume Increase Button Increases volume when pressed 4 Volume Decrease Button Decreases volume when pressed 5 LED Button Turns on or off LED lights under LCD screen 1 2 3 4 5 ...

Page 22: ...Item Description 1 IR Blaster Port Connects to a set top box 2 TV Tuner Connector Connects to a TV cable 3 Audio Jack Connects to external audio source 4 Ethernet RJ 45 Port Connects to an Ethernet 10 100 1000 based network 5 USB 2 0 Ports Connect to USB 2 0 devices e g USB mouse USB camera USB keyboard 6 DC in Jack Connects to an AC adapter ...

Page 23: ...typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when doing a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock When Scroll Lock is on the screen moves one line up or down when the up or down arrow keys are pressed respect...

Page 24: ... all windows F1 Show the help window E Open Windows Explorer F Search for a file or folder D Show the desktop Ctrl F Search for computers if you are on a network L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain Ctrl Tab Moves focus from Start menu to the Quick Launch toolbar to the system tray use or to move focus to items on...

Page 25: ... Fn key before pressing the other key in the hotkey combination Table 1 8 Keyboard Hotkeys Hotkey Icon Function Description Fn F1 Sleep Puts the computer to Sleep Mode Fn F2 Search Enables the search function Fn F3 Email Launches the email client Fn F4 Homepage Goes to the homepage Fn F5 Favorites Goes to favorites pages Fn F6 Speaker toggle Turns the speakers on and off Fn F7 Volume down Decrease...

Page 26: ...vious Plays the previous media file in the play sequence Fn 10 Stop Stops media file Fn 11 Play Pause Plays or pauses media files Fn 12 Next Plays the next media file in the play sequence Table 1 8 Keyboard Hotkeys Continued Hotkey Icon Function Description ...

Page 27: ...Hardware Specifications and Configurations 1 17 System Block Diagram 0 Figure 1 7 System Block Diagram ...

Page 28: ...ating 15 to 80 RH non condensing Nonoperating 10 to 90 RH non condensing at 40 C 104 F Maximum altitude unpressurized Operating N A Nonoperating N A Shock Operating Half sine 2 g 11ms Half sine 0 070 oz 11ms Nonoperating 80 g 1650mm sec 3ms 2 82 oz 1650mm sec 3ms Random vibration Operating 5 500 Hz 2 20 g RMS random 10 minutes per axis in all 3 axes 0 071 oz RMS random 10 minutes per axis in all 3...

Page 29: ...oth N A Wireless LITEON WN6602RH AA TV Supports Mini PCIE PCI_E TV PCMCIA N A Audio codec Realtek ALC272 X Card reader Realtek RTS 5138 Item Specification CPU type AMD Brazos Zacate CPU package BGA 413P Core Logic Execution cores A 1M shared instruction data second level cache L2 for each core Chipset AMD Hudson D1 FCH Item CPU Speed GHz Cores Threads Bus Speed FSB DMI QBI Mfg Tech nm Cache Size P...

Page 30: ...hrottling point T8 102 Critical shutdown by EC Item Specification Memory controller Built in CPU Memory size 512MB 1GB 2GB 4GB DDR3 RAM DIMM socket number 2 Supports memory size per socket 4GB Supports maximum memory size 4GB Supports DIMM type Supports DDR III 800 1066Mhz SDRAM memory interface design Supports DIMM Speed 800 1066 MHz Support DIMM voltage 1 5 V Supports DIMM package SODIMM Slot 1 ...

Page 31: ...2 10 1208 BIOS ROM type Winbond W25Q32BVSSIG MXIC MX25L3206EM2I 12G BIOS ROM size 32Mbits Features 8 pin SOIC8 package Item Specification LAN Chipset RTL8111E VC CG LAN connector type RJ45 LAN connector location Base Features Integrated Gigabit LAN Controller Supports PCI Express1 1 Supports IEEE 802 3 10 100 1000 Mbps Ethernet Support Item Specification Type USB Wired keyboard Wireless keyboard S...

Page 32: ...T HDS721010CL A332 HGST Capacity GB 320 500 1000 1500 Bytes per sector 512 Data heads 2 2 or 4 4 Drive Format Disks 1 1 or 2 2 Spindle speed RPM 7200 Performance Specifications Buffer size 16MB 16 32MB 32MB Interface SATA II SATA III Fast data transfer rate Gbits sec max 3 0 Media data transfer rate Mbytes sec max 1484 1546 1546 DC Power Requirements Voltage tolerance 5V 5 Item Specification Vendo...

Page 33: ... transfer rate Mbytes sec max 1695 128 DC Power Requirements Voltage tolerance 5V 5 Item Specification Vendor Model Name WD WD5000AAKX 221CA0 XL500 1D WD WD10EADX 22 TDHB0 WD WD10EARS 22 Y5B1 WD WD15EARS 22 MVWB0 Capacity GB 500 1000 1000 1500 Bytes per sector 512 4096 Data heads 2 6 6 5 Drive Format Disks 1 3 Spindle speed RPM 7200 5400 Performance Specifications Buffer size 16MB 32MB 64MB 64MB I...

Page 34: ...t CD CD DA CD ROM CD ROM XA Photo CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White ...

Page 35: ... Applicable disc format Loading mechanism Power Requirement Input Voltage Item Specification Vendor Model name LG LM200WD3 Screen Diagonal mm 20 inches 508 05 mm Active Area mm 462 8 H x 272 0 V Display resolution pixels 1600x900 Pixel Pitch mm 0 0922 RGB H mm x 0 2766 V mm Typical White Luminance cd m2 also called Brightness 250 cd m2 Center 1Point typ Contrast Ratio 700 min 1000 typ Response Tim...

Page 36: ...220Hz Load LED BAR Room Temp 25 Input voltage v 12V Typ Input current mA 3000 mA Typ Output voltage V RMS 66V Typ Output current 110 mArms Typ Output voltage frequency 220 Hz Resolution 16 bits 32 bits Intel NVIDIA ATI 800x600p 60Hz 16 9 V V 1024x768p 60Hz 16 9 V V 1280x600 60Hz 16 9 V V 1280x720 60Hz 16 9 V V 1280x768 60Hz 16 9 V V 1360x768 60Hz 16 9 V V 1366x768 60Hz 16 9 V V Item Specification ...

Page 37: ...0Hz 16 9 V V 1024x768p 60Hz 16 9 V V 1280x600 60Hz 16 9 V V 1280x720 60Hz 16 9 V V 1280x768 60Hz 16 9 V V 1360x768 60Hz 16 9 V V Item Specifications Chipset Data throughput Protocol Interface Connector type Supported protocol Item Specifications Controller Features Item Specification Vendor and Model Chicony CNF 9250 Foxlink FO20FF 232H 3 Type 1 3M Item Specification Number supported 2 Features WL...

Page 38: ... AEC BF application Supports legacy analog mixer architecture Supports two GPIO General Purpose Input Output pins pin sharing with digital microphone interface Supports EAPD External Amplifier Power Down control for external amplifier Supports anti pop mode when analog power AVDD is on and digital power is off Supports 1 5V 3 3V scalable I O for HD Audio link 48 pin LQFP Green package Amplifier Re...

Page 39: ... Internal speaker quantity Yes 2W x2 Item Specification Chipset Ralink RT3090 Data throughput 11 54 Mbps Protocol 802 11 b g n Interface PCIE1 Item Specification Vendor Model name Battery Type Pack capacity Number of battery cell Package configuration Item Specification Chipset Samsung Hynix Memory size 1GB Interface Memory Interface Item Specification ...

Page 40: ...as GPIs if not needed The PCH S UHCI host controllers are arbitrated differently than standard PCI devices to improve arbitration latency USB EHCI Host Controllers D29 F0 and D26 F0 The PCH contains two Enhanced Host Controller Interface EHCI host controllers which support up to fourteen USB 2 0 high speed root ports USB 2 0 allows data transfers up to 480 Mb s USB 2 0 based Debug Port is also imp...

Page 41: ...Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system Item Specification Chipset Realtek RTS5138 Package QFP 24P Maximum supported size SD 2T MMC 32G miniSD 2T MS MS PRO 32G Features 2 in 1 card reader supporting Secure Digital SD Card MultiMediaCard MMC Storage cards with adapter miniSD Item ...

Page 42: ...1 32 Hardware Specifications and Configurations ...

Page 43: ...Hardware Specifications and Configurations 1 33 ...

Page 44: ...1 34 Hardware Specifications and Configurations ...

Page 45: ...CHAPTER 2 System Utilities ...

Page 46: ...ility 2 3 BIOS 2 4 Main 2 4 Advanced 2 6 Power 2 7 Security 2 8 Boot Options 2 13 Exit 2 14 BIOS Flash Utilities 2 15 DOS Flash Utility 2 16 Wflash4M Utility 2 17 Clearing BIOS Passwords 2 20 Using DMI Tools 2 22 Using the LAN MAC EEPROM Utility 2 24 ...

Page 47: ...r to Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility 0 Six menu options are Main Advanced Power Security Boot Options Exit To navigate through the following Screen use the left and right arrow keys Item use the up and down arrow keys Select press Enter Change options press or Load User defined defaults...

Page 48: ...Time Use Tab to switch between Time elements Version P01 A0 Build Date XX XX 2010 EC Firmware R0 08 Processor AMD E 350 Processor Core Frequency 1 60 GHz Count 2 Memory Size Product Name System Serial Number Asset Tag Number System Date System Time 1024 MB ZX4251 Sun XX XX 2011 XX XX XX Select Screen Select Item Enter Select 11 Change Opt F7 Load User defined Defaults F8 Save as User defined F9 Op...

Page 49: ... BIOS EC Firmware System EC version Processor CPU central processing unit type Core Frequency Speed of system Count Amount of cores Memory Size Memory size available Product Name Product name of the system System Serial Number Serial number of unit Asset Tag Number Asset tag number of system System Date BIOS system date System Time BIOS system time in 24 hour format ...

Page 50: ...creen Select Item Enter Select 11 Change Opt F7 Load User defined Defaults F8 Save as User defined F9 Optimized Defaults When Access Level is Administrator F10 Save Exit Version 2 10 1208 Copyright C 2002 2010 Acer Inc Table 2 2 BIOS Advanced Parameter Description Miscellaneous Configure miscellaneous functions Advanced Chipset Configuration Configure advanced chipset settings Integrated Periphera...

Page 51: ...tate Select Screen Select Item Enter Select 11 Change Opt F7 Load User defined Defaults F8 Save as User defined F9 Optimized Defaults When Access Level is Administrator F10 Save Exit Version 2 10 1208 Copyright C 2002 2010 Acer Inc Table 2 3 Parameter Description Deep Power Off Mode Can enable or disable deep power off mode Power On RTC Wakeup Support Can enable or disable power on RTC wakeup supp...

Page 52: ... Boot Options Exit Supervisor Password Not Installed Valid Keys 1 a z A Z 2 0 9 3 11 special keys 4 key pad 0 9 support and 5 special keys User Password Not Installed Change Supervisor Password Select Screen Select Item Enter Select 11 Change Opt F7 Load User defined Defaults F8 Save as User defined F9 Optimized Defaults When Access Level is Administrator F10 Save Exit Version 2 10 1208 Copyright ...

Page 53: ...ord dialog box is shown Figure 2 5 NOTE NOTE To change an existing password refer to Changing a Password Figure 2 5 Setting a Password Set Supervisor Password 2 Type a new password in the Enter New Password field and press Enter NOTE NOTE The following characters may be used in a password IMPORTANT Use care when typing a password Characters do not appear on the screen 3 Retype password in the Conf...

Page 54: ... 2 7 Setting a Password Passwords Do Not Match a Press Enter to return to the BIOS Setup Utility Security menu b The Supervisor Password parameter is shown as Clear c To try to set a new password again repeat steps 1 through 3 Removing a Password 0 Perform the following 1 Use the and keys to highlight Set Supervisor Password and press Enter The Set Supervisor Password dialog box is shown Figure 2 ...

Page 55: ...and press Enter 4 Retype new password in Confirm New Password field and press Enter 5 If new password and confirm new password strings match The Setup Notice dialog is shown Figure 2 10 If it is not shown go to step 6 Figure 2 10 Changing a Password Setup Notice a Press Enter to return to the BIOS Setup Utility Security menu b The Supervisor Password parameter is shown as Set c Press F10 to save c...

Page 56: ...w password and confirm new password strings do not match the Setup Warning dialog is shown Figure 2 12 Figure 2 12 Changing a Password Passwords Do Not Match a Press Enter to return to the BIOS Setup Utility Security menu b The Supervisor Password parameter is shown as Clear c To try to change the password again repeat steps 1 through 4 Setup Warning Passwords do not match Re enter password Contin...

Page 57: ...FI 2nd Boot Device Hard Disk ST31000 3rd Boot Device CD DVD HL DT ST 4th Boot Device Removable Device 5th Boot Device LAN UEFI Boot Device Priority Hard Disk Drive Priority Optical Disk Drive Priority Removal Device Priority Network Device Priority Quite Boot Press Enter Press Enter Press Enter Press Enter Press Enter Enabled Select Screen Select Item Enter Select 11 Change Opt F7 Load User define...

Page 58: ...11 Change Opt F7 Load User defined Defaults F8 Save as User defined F9 Optimized Defaults When Access Level is Administrator F10 Save Exit Version 2 10 1208 Copyright C 2002 2010 Acer Inc Table 2 5 BIOS Exit Parameter Description Save Exit Setup Exit BIOS utility and save setup item changes to system Discard Changes and Exit Exit BIOS utility without saving setup item changes to system Save Change...

Page 59: ...ate one before BIOS Flash utility is used Refer to BIOS Recovery by Crisis Disk NOTE NOTE Do not install memory related drivers XMS EMS DPMI when BIOS Flash is used NOTE NOTE Use AC adaptor power supply when running BIOS Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run BIOS Flash 1 Prepare a bootable USB HDD 2 Copy Fl...

Page 60: ...tomatically when finished BIOS Setup Utility Main Advanced Power Security Boot Options Exit Boot Priority Order Set Boot Priority 1st Boot Device Removable Device 2nd Boot Device Hard Disk ST31000 3rd Boot Device CD DVD HL DT ST 4th Boot Device UEFI 5th Boot Device LAN UEFI Boot Device Priority Hard Disk Drive Priority Optical Disk Drive Priority Removal Device Priority Network Device Priority Qui...

Page 61: ...lash4M Utility 1 Click on the Windows Start icon 2 Click on All Programs in the Start Menu Figure 2 16 Figure 2 16 Windows Start Menu 3 Select Accessories Command Prompt Figure 2 17 Figure 2 17 Start Menu Accessories 4 Right click Command Prompt and select Run as administrator ...

Page 62: ...tem Utilities 5 When Command Prompt opens enter the name of the BIOS file Figure 2 18 Figure 2 18 Command Prompt 6 Type Win to access the file Figure 2 19 Figure 2 19 Command Prompt 7 Type 64 to access the file ...

Page 63: ...System Utilities 2 19 8 Execute Wflash4M to flash BIOS and ME FW Figure 2 20 and Figure 2 21 Figure 2 20 Flashing BIOS Figure 2 21 Flashing ME FW 9 Restart system after flash has completed ...

Page 64: ... BIOS password A hardware method and a software method Hardware Method 0 1 Remove AC adapter 2 Locate the CMOS jumper points A Figure 2 22 Figure 2 22 CMOS Jumper Overview 3 Short each point Figure 2 22 4 Plug in AC adapter 5 Restart the system and press F2 to enter BIOS Utility Setup menu 6 If no password prompt is shown BIOS password is cleared 7 If password prompt is shown repeat steps 1 throug...

Page 65: ...hree times the System will halt dialog is shown Figure 2 23 Figure 2 23 Supervisor Password Error 1 At a DOS prompt enter ClearSuPw exe Figure 2 24 Figure 2 24 Clear Supervisor Password Utility 2 When message Clear the SU Pws completely is shown supervisor password has been removed ...

Page 66: ...the bootable USB HDD 3 Restart the computer 4 Press F12 during boot to enter Setup Menu 5 Select Boot Options to modify boot priority order 6 Move USB HDD to 1st Boot Device position Refer to Boot Options menu 7 Press F10 to save changes and exit the BIOS Setup Utility 8 After system boots to DOS type cd P01_A1 to enter the BIOS flash folder Figure 2 25 Figure 2 25 DMIBatch In DOS 9 Enter DMIBatch...

Page 67: ...e is completed the following screen will appear as shown in Figure 2 28 Figure 2 28 DMI Flash Completed 11 Restart system after flash has completed 12 Press DEL to enter setup when the splash screen displays 13 Check to see if BIOS is correct 14 Press F9 to load default settings 15 Press F10 to save the default settings and exit BIOS setup ...

Page 68: ... Reboot the computer 4 Press F12 during boot to enter Setup Menu 5 Select USB HDD as the boot device and press Enter Figure 2 29 Figure 2 29 Boot Device Window 6 After the USB HDD has booted type cd macid Figure 2 30 Figure 2 30 MACID BAT 7 Type A MACID WRITEID BAT Please Select boot device SATA ST3250318AS SATA Slimtype BD E DS6E2SH USB HDD Enter Setup and to move selection ENTER to select boot d...

Page 69: ...en 10 After the process is complete the screen indicates the process is successful as shown in Figure 2 32 Figure 2 32 MAC ID Success Screen 11 Enter CHECKID BAT to confirm the MAC ID is correct Figure 2 33 Mother Board Information Input Screen Mother Board Information Input Copyright Quanta Computer Corporation 2006 Please Input MACID _ _____________ PG EFuse is Successful NodeID 60 EB 69 DE C6 4...

Page 70: ...2 26 System Utilities ...

Page 71: ...CHAPTER 3 Machine Maintenance Procedures ...

Page 72: ...oard Removal 3 19 Infrared Board Installation 3 20 HDD Module Removal 3 21 HDD Module Installation 3 22 HDD Bracket Removal 3 23 HDD Bracket Installation 3 23 ODD Module Removal 3 24 ODD Module Installation 3 26 Button Board Removal 3 27 Button Board Installation 3 28 Camera Module Removal 3 29 Camera Module Installation 3 31 Mainboard Shielding Removal 3 32 Mainboard Shielding Installation 3 33 D...

Page 73: ...Installation 3 43 Mainboard Removal 3 44 Mainboard Installation 3 46 Middle Frame Removal 3 48 Middle Frame Installation 3 50 LCD Panel Removal 3 51 LCD Panel Installation 3 53 Speaker Module Removal 3 54 Speaker Module Installation 3 54 LED Board Removal 3 55 LED Board Installation 3 55 ...

Page 74: ...3 4 ...

Page 75: ...owing procedures may not represent the final product color or configuration Cable paths and positioning may also differ from the actual model During the removal and installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be performed prior to performing maintenance Recommended Equipment 0 The...

Page 76: ...ntains a complete list of the required screws and fasteners required when performing any maintenance on the computer Table 3 1 Main Screw List Screw Quantity M4 0x7 0 6 M2 0x3 0 4 M3 0x5 0 28 M3 5x8 9 Ni 4 M2 5x4 0 Ni 2 M2 0x4 0 5 M3 0x6 0 4 M2 0x6 0 2 M3 0x5 0 4 ...

Page 77: ...representation of the module removal and installation sequences It provides information on what components need to be removed and installed during servicing Figure 3 1 Maintenance Flowchart Speaker Module LED Board LCD Panel Middle Frame Back Cover Mainboard Shield Function Board HDD Bracket Converter Board ...

Page 78: ...nd install sequence Observe the order of the sequence to avoid damage to any of the hardware components Perform the following prior to performing any maintenance procedures 1 Remove power A from the system and peripherals Figure 3 2 2 Remove all cables from system Figure 3 2 AC Adapter Outlet 3 Place system on a stable work surface A ...

Page 79: ...ne Maintenance Procedures 3 9 Dummy Card Removal 0 1 Push in dummy card A to release Figure 3 3 Figure 3 3 Dummy Card 2 Remove dummy card A Dummy Card Installation 0 1 Insert dummy card A 2 Push in to lock A ...

Page 80: ... Rear Stand Removal 0 1 Remove stand covers A from back cover Figure 3 4 Figure 3 4 Stand Covers 2 Remove screws B from back cover Figure 3 5 Figure 3 5 Stand Screws 3 Remove rear stand C from guidepins D on back cover A A B B B B D D C ...

Page 81: ... Rear Stand Installation 0 1 Align and install rear stand C with guidepins D on back cover Figure 3 4 2 Install and secure screws B to back cover Figure 3 5 3 Install stand covers A to back cover ID Size Quantity Screw Type B M4 0x7 0 6 ...

Page 82: ... screw A from front bezel Figure 3 6 Figure 3 6 Back cover Overview 2 Separate back cover from top right corner B Figure 3 7 Figure 3 7 Separating Back Cover 3 Move along edge of back cover in a counterclockwise direction until cover is separated from front bezel A B ...

Page 83: ...oard connectors as shown in Figure 3 8 Figure 3 8 Back Cover 5 Remove back cover Back Cover Installation 0 1 Align slots D of back cover C with mainboard connectors Figure 3 8 2 Install back cover to front bezel Figure 3 6 3 Press along edges until there is no gap between back cover and front bezel 4 Install and secure screw A to front bezel ID Size Quantity Screw Type M3 0x6 0 1 D C ...

Page 84: ...tion board A on middle frame Figure 3 9 Figure 3 9 Function board 2 Disconnect the following cables Right function board cable C from function board connector B Left function board cable D from function board connector E function board cable G from function board connector H 3 Remove screws F from middle frame 4 Remove function board from middle frame A C D G H E B F F ...

Page 85: ...re 3 9 2 Install and secure screws F to middle frame 3 Connect the following cables Right function board cable C to function board connector B Left function board cable D to function board connector E function board cable G to function board connector H 4 Install back cover ID Size Quantity Screw Type F M3 0x5 0 2 ...

Page 86: ...ctor D Change board FFC E from converter board connector F 3 Remove screws C from middle frame 4 Remove converter board Converter Board Installation 0 1 Install converter board A to middle frame Figure 3 10 2 Install and secure screws C to middle frame 3 Connect the following cable Converter cable B to converter board connector D Change board FFC E to converter board connector F 4 Install back cov...

Page 87: ...s Change board FFC C from change board connector B Change board FFC D from change board connector E 3 Remove converter board from adhesive on middle frame Change Board Installation 0 1 Install change board A to adhesive on middle frame Figure 3 11 2 Connect the following cable Change board FFC C to change board connector B Change board FFC D to change board connector E 3 Install back cover A B C D...

Page 88: ...from power board connector C 3 Remove screws D from front bezel 4 Remove power board from guidepins E on front bezel Power Board Installation 0 1 Align and install power board A with guidepins E on front bezel Figure 3 12 2 Install and secure screws D to front bezel 3 Connect power board cable B to power board connector C 4 Install back cover ID Size Quantity Screw Type D M3 0x5 0 2 A B C D E D E ...

Page 89: ...A on front bezel Figure 3 13 Figure 3 13 Infrared Board 2 Disconnect infrared board cable E from board connector D 3 Remove screw B from front bezel 4 Lift infrared board from guidepins C on front bezel 5 Remove infrared board from front bezel in an angle as shown in Figure 3 14 Figure 3 14 Infrared Board A B E C D C ...

Page 90: ...nstallation 0 1 Align and install infrared board A with guidepins C on front bezel Figure 3 13 2 Install and secure screw D to front bezel 3 Connect infrared board cable E to board connector D 4 Install back cover ID Size Quantity Screw Type B M2 0x4 0 1 ...

Page 91: ...oval 1 Locate HDD module A on middle frame Figure 3 15 Figure 3 15 HDD Module 2 Disconnect the following cables HDD cable B from mainboard connector C HDD cable D from mainboard connector E 3 Remove screw F from middle frame 4 Slide and remove HDD module from left side G A B C D E F G ...

Page 92: ...ts H on middle frame Figure 3 16 Figure 3 16 Slots on Middle Frame 2 Install and secure screw F to middle frame Figure 3 15 3 Connect the following cables HDD cable B to mainboard connector C HDD cable D to mainboard connector E 4 Install back cover ID Size Quantity Screw Type F M3 0x5 0 1 H ...

Page 93: ...re 3 17 Figure 3 17 HDD Module 2 Remove screws A from HDD module 3 Remove HDD bracket D from HDD module HDD Bracket Installation 0 1 Install HDD bracket D to HDD module Figure 3 17 2 Install and secure screws A to HDD module 3 Connect HDD cable B to HDD module connector C 4 Install HDD module ID Size Quantity Screw Type A M3 5x8 9 Ni 4 A A B C B D ...

Page 94: ...r Removal 1 Locate ODD module A Figure 3 18 Figure 3 18 ODD Module 2 Remove screw C from middle frame 3 Slide and remove ODD module from guides B on middle frame 4 Press ODD tray release button D on bezel to eject ODD tray Figure 3 19 Figure 3 19 ODD Tray Release Button A B B C D ...

Page 95: ... from ODD module Figure 3 20 Figure 3 20 ODD Latch and Bezel 6 Unlock latch G to separate ODD bezel H from tray 7 Remove ODD bezel 8 Remove screws J from ODD bracket K and ODD module Figure 3 21 Figure 3 21 ODD Module Bracket 9 Remove ODD bracket H F G J K ...

Page 96: ... ODD bracket to ODD module 3 Install ODD bezel H to ODD tray F Figure 3 20 4 Install and secure latch G to tray 5 Install ODD tray F into ODD module 6 Align and install ODD module A with guides B on middle frame Figure 3 18 7 Install and secure screw C to lower cover 8 Install lower logic door ID Size Quantity Screw Type C M3 0x5 0 1 J M2 0x3 0 2 ...

Page 97: ...ame on front bezel Figure 3 22 Figure 3 22 Button Board 2 Disconnect button board cable C from button board connector B 3 Remove screws D from front bezel 4 Lift button board frame A from guidepin E 5 Move front bezel until button board frame is clear of latches F as shown in Figure 3 23 Figure 3 23 Front bezel Latches A B C D E F F G ...

Page 98: ... button board J to frame A Figure 3 24 2 Install and secure screws H to button board frame 3 Move front bezel until button board frame is clear of latches F as shown in Figure 3 23 4 Align and install button board frame with guidepin E and G on front bezel Figure 3 22 5 Install and secure screws D to front bezel 6 Connect button board cable C to button board connector B 7 Install back cover ID Siz...

Page 99: ...t right function board cable A from function board connector B Figure 3 25 Figure 3 25 Function board Cable 2 Remove right function board cable from guides C on middle frame 3 Remove screws D from camera bracket Figure 3 26 Figure 3 26 Camera Module 4 Remove camera module E from camera bracket C A B D E ...

Page 100: ... at vertical angle to clear latches F Figure 3 27 Figure 3 27 Removing Camera Module 6 Remove camera module from front bezel 7 Turn camera module over Figure 3 28 Figure 3 28 Camera Module Cable 8 Disconnect camera module cable G from module connector H F E G H ...

Page 101: ... angle Figure 3 27 4 Install camera module E into front bezel until clear of latches F 5 Align and install camera module to camera bracket 6 Install and secure screws D to camera bracket 7 Install right function board cable A to guides C on middle frame Figure 3 25 8 Connect right function board cable to function board connector B 9 Install back cover ID Size Quantity Screw Type D M2 0x3 0 2 ...

Page 102: ... Back cover Removal 1 Disconnect the following cables Figure 3 29 HDD cable B from mainboard connector C HDD cable D from mainboard connector E Figure 3 29 Mainboard Shielding 2 Disconnect TV tuner cable F from TV tuner module G 3 Remove screws A from middle frame A A B C D E F G ...

Page 103: ...ding Installation 0 1 Align slots H of mainboard shielding with mainboard connectors Figure 3 30 2 Install mainboard shielding J to middle frame 3 Connect TV tuner cable F to TV tuner module G Figure 3 29 4 Connect the following cables HDD cable B to mainboard connector C HDD cable D to mainboard connector E 5 Install and secure screws A to middle frame 6 Install back cover ID Size Quantity Screw ...

Page 104: ...2 Push module clips C to unlock DIMM module 3 Disconnect DIMM module A from mainboard connector B 4 Repeat steps 2 and 3 for remaining DIMM module D DIMM Module Installation 0 1 Connect DIMM module D into mainboard connector Figure 3 31 2 Press down on DIMM module until clips C lock in place 3 Repeat steps 1 and 2 for DIMM module B 4 Install mainboard shielding A B C C D ...

Page 105: ...uxiliary E antenna cables from WLAN module 3 Remove screw D from module 4 Disconnect WLAN module A from mainboard connector B WLAN Module Installation 0 1 Connect WLAN module A into mainboard connector B Figure 3 32 2 Install and secure screw D to module 3 Connect WLAN main C and auxiliary E antenna cables to WLAN module 4 Install mainboard shielding ID Size Quantity Screw Type D M2 0x4 0 1 B A C ...

Page 106: ...rd Figure 3 33 Figure 3 33 TV Tuner Module 2 Remove screw B from module 3 Disconnect TV Tuner module A from mainboard connector C TV Tuner Module Installation 0 1 Connect TV Tuner module A to mainboard connector C Figure 3 33 2 Install and secure screw B to module 3 Install mainboard shielding ID Size Quantity Screw Type B M2 0x4 0 1 A B C ...

Page 107: ...from opening B on mainboard connector C Figure 3 34 Figure 3 34 RTC Battery 2 Remove battery from mainboard connector NOTE NOTE Follow local regulations for battery disposal RTC Battery Installation 0 1 Install battery A into mainboard connector C Figure 3 34 2 Press down to secure 3 Install lower logic door C A B C ...

Page 108: ...ct fan cable C from mainboard connector B 3 Remove screws D from middle frame 4 Remove fan module from middle frame Fan Module Installation 0 1 Install fan module A to middle frame Figure 3 35 2 Install and secure screws D to middle frame 3 Connect fan cable C to mainboard connector B 4 Install mainboard shielding ID Size Quantity Screw Type D M3 0x6 0 3 D D C B A ...

Page 109: ...inboard connector D 3 Remove ODD connector cable from guides E on middle frame 4 Remove screws B from middle frame 5 Remove ODD connector ODD Connector Installation 0 1 Install ODD connector A to middle frame Figure 3 36 2 Install and secure screws B to middle frame 3 Install ODD connector cable C to guides E on middle frame 4 Connect ODD connector cable to mainboard connector D 5 Install mainboar...

Page 110: ...l 0 Prerequisite Mainboard Shielding Removal 1 Locate thermal module A on mainboard Figure 3 37 Figure 3 37 Thermal Module 2 Loosen the following captive screws from mainboard Screws B 1 B 4 Screw C 3 Remove thermal module A from mainboard B 4 B 3 B 1 B 2 C A ...

Page 111: ...loth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply small amount of thermal grease to center of CPU D Figure 3 38 NOTE NOTE Force used during installation of thermal module is sufficient to spread grease over CPU top Figure 3 38 CPU Grease 3 Align and install thermal module A to mainboard screw holes Figure 3 37 4 Secure the following captive screws to mainbo...

Page 112: ...ite Thermal Module Removal 1 Locate CPU module A on mainboard Figure 3 39 Figure 3 39 CPU in Socket 2 Release lever B from latch C 3 Move lever until CPU holder D clears guide E and lifts Figure 3 40 Figure 3 40 CPU Holder 4 Remove CPU from socket A C B E D F G ...

Page 113: ... 0 1 Align CPU marker F with socket marker G and install CPU to socket Figure 3 40 2 Install CPU holder D until covering CPU 3 Move lever B until CPU holder is inserted to guide E 4 Install and secure lever to latch C Figure 3 39 5 Install thermal module ...

Page 114: ...e following cables Figure 3 41 Right light bar cable C from mainboard connector c Speaker cable B from mainboard connector b Infrared board cable A from mainboard connector a Left light bar cable D from mainboard connector d Power board cable E from mainboard connector e Converter board cable F from mainboard connector f Figure 3 41 Mainboard Connectors c a B b C E A E e f F D d ...

Page 115: ...able K from mainboard connector k LVDS cable M from mainboard connector m Camera cable N from mainboard connector n Function board cable G from mainboard connector g Figure 3 42 Mainboard Connectors 3 Remove screws P from middle frame Figure 3 43 Figure 3 43 Mainboard Screws 4 Remove mainboard from guidepins Q on middle frame j K H h J k M N n g G m P Q P Q ...

Page 116: ...board connector k LVDS cable M to mainboard connector m Camera cable N to mainboard connector n Function board cable G to mainboard connector g 4 Connect the following cables Figure 3 41 Right light bar cable C to mainboard connector c Speaker cable B to mainboard connector b Infrared board cable A to mainboard connector a Left light bar cable D to mainboard connector d Power board cable E to main...

Page 117: ...Machine Maintenance Procedures 3 47 Figure 3 44 Mainboard Recycling IMPORTANT Follow local regulations for circuit board disposal ...

Page 118: ...al Change Board Removal 1 Remove the following cables from guides on middle frame Figure 3 45 WLAN main B and auxiliary A cables Camera cable C Right function board cable D Right light board cable E Speaker cable G Infrared board cable F Power cable H Left light board cable J Converter board cable K Switch board cable L Left function board cable M Figure 3 45 Cables on Middle Frame Guides D E F C ...

Page 119: ...Machine Maintenance Procedures 3 49 2 Remove ten 10 screws N from front bezel Figure 3 46 Figure 3 46 Screws on Middle Frame 3 Remove middle frame from guidepins on front bezel N ...

Page 120: ...n lower cover Figure 3 45 WLAN main B and auxiliary A cables Camera cable C Right function board cable D Right light board cable E Speaker cable G Infrared board cable F Power cable H Left light board cable J Converter board cable K Switch board cable L Left function board cable M 4 Install mainboard HDD module ODD module ODD connector Fan module function board Converter board and Change board ID ...

Page 121: ... Removal 0 Prerequisite Middle Frame Removal 1 Remove screws A from LCD panel Figure 3 47 Figure 3 47 LCD Panel 2 Lift left side B of LCD panel to clear guides C on middle frame Figure 3 48 Figure 3 48 LCD Panel 3 Remove from middle frame A A B C ...

Page 122: ...urface as sensors can be damaged Figure 3 49 Figure 3 49 Touch Panel Sensors 4 Turn LCD panel over Figure 3 50 Figure 3 50 Rear of LCD Panel 5 Disconnect change board FFC D from panel connector E 6 Peel LVDS cable G from adhesive on LCD panel 7 Disconnect LVDS cable from panel connector F F G D E ...

Page 123: ...re 3 50 2 Install LVDS cable to adhesive on LCD panel 3 Connect change board FFC D to panel connector E 4 Turn LCD over 5 Install LCD panel from side B to middle frame as shown in Figure 3 48 6 Install and secure screws A to LCD panel Figure 3 47 7 Install middle frame ID Size Quantity Screw Type A M3 0x5 0 4 ...

Page 124: ...ve speaker cables D and E from guides on front bezel 3 Remove screws C from front bezel 4 Remove speakers A and B Speaker Module Installation 0 1 Install left A and right B speakers to front bezel Figure 3 51 2 Install and secure screws C to front bezel 3 Install speaker cables D and E to guides on front bezel 4 Install mainboard shielding ID Size Quantity Screw Type C M3 0x5 0 4 C E D C A B ...

Page 125: ...ld latch B on LED board frame 3 Remove left LED board module from guides 4 Repeat steps 2 and 3 to remove right LED board module C LED Board Installation 0 1 Align and install left LED board A with guides on LED board frame Figure 3 52 2 Press on left LED board until secure under latch B 3 Repeat steps 1 and 2 to install right LED board C 4 Install LCD panel A B C ...

Page 126: ...3 56 Machine Maintenance Procedures ...

Page 127: ...CHAPTER 4 Troubleshooting ...

Page 128: ...4 3 General Information 4 3 Common Problems 4 4 LCD Failure 4 5 Wireless Function Failure 4 8 Component Failure 4 9 Other Functions Failure 4 11 Intermittent Problems 4 16 Undetermined Problems 4 16 BIOS Post Codes 4 17 ...

Page 129: ...type cards or modified options can give false errors and invalid system responses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verified symptom to determine the solution 4 If the Issue is still not resolved Refer to...

Page 130: ...ible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the troubleshooting sections to try and resolve the issue Figure 4 1 Common Problems 4 If the issue is still not resolved refer to Online Support Information Start Hardware or Software Failure Hardware Failure Determine HW failure type Component Failure LCD Fail...

Page 131: ...nal by pressing Fn F5 Reference Product pages for specific model procedures LCD Failure Is the LVDS cable properly connected Test the LVDS Cable Is the inverter properly connected Test the inverter Test the inverter cables Re insert the cable Re insert the cable Test the LCD Module Replace the cable Replace the cable Replace the inverter Replace the LCD Module F Fail F Fail Fail Fail Fail F F F F ...

Page 132: ...same location the LCD is faulty and should be replaced Refer to Maintenance Flowchart If extensive pixel damage is present different colored spots in the same locations on the screen the LCD is faulty and should be replaced Refer to Maintenance Flowchart NOTE NOTE Make sure that the computer is not running on battery alone as this may reduce display brightness 2 Adjust the brightness to its highes...

Page 133: ...sted under Other Devices 7 If the Issue is still not resolved refer to Online Support Information 8 Run the Windows Memory Diagnostic from the operating system DVD and follow the on screen prompts 9 If the Issue is still not resolved refer to Online Support Information ...

Page 134: ... WLAN fails perform the following Figure 4 3 Wireless Function Failure START Check WLAN cable connection Wirelss function failure Reconnect cable correctly Check WLAN module Replace WLAN module Close Close Close OK NG OK OK NG NG Replace Mainboard OK NG OK ...

Page 135: ...he previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the taskbar Drag the slider to 50 Confirm that the volume is not muted Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Confirm that Speakers are selected as the default ...

Page 136: ...e Failure 0 If internal or external Microphones fail perform the following 1 Check that the microphone is enabled Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the micropho...

Page 137: ...l external devices 2 Run a complete virus scan using up to date software to confirm the computer is virus free 3 Run the Windows Vista Startup Repair Utility a Insert the Windows Vista Operating System DVD in the ODD and restart the computer b When prompted press any key to start to the operating system DVD c When the Install Windows screen appears click Next d Select Repair your computer e When t...

Page 138: ...e at a time 1 Boot the computer and retry the operation 2 Use an different disc 3 Navigate to Start Computer Check that the ODD device is shown in the Devices with Removable Storage panel 4 Navigate to Start Control Panel System and Maintenance System Device Manager 5 Double click lDE ATA ATAPI controllers If a device shows a down arrow right click on the device and click Enable 6 Double click DVD...

Page 139: ...alled or the drive is moved to another computer Navigate to Start Control Panel System and Maintenance System Device Manager Double click DVD CD ROM drives Right click DVD drive and click Properties then click the DVD Region tab Select the region suitable for the media inserted in the drive Discs Do Not Burn Properly 0 If discs can not be burned perform the following 6 Confirm that the default dri...

Page 140: ...the ODDs specified in Hardware Specifications and Configurations Remove power and remove the cover to inspect the connections to the ODD Refer to Maintenance Flowchart Check for broken connectors on the drive motherboard and cables Check for bent or broken pins on the drive motherboard and cable connections Try an alternate cable if available If the drive works with the new cable the original cabl...

Page 141: ...nal Mouse fails perform the following 1 Use a different mouse 2 If the mouse uses a wireless connection insert new batteries and confirm there is a good connection Refer to the mouse user manual 3 If the mouse uses a USB connection use a different USB port 4 Use a different program to verify mouse operation Reinstall the program experiencing mouse failure 5 Restart the computer 6 Remove recently a...

Page 142: ... a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly Refer to Power On Issues 1 Remove power from the computer 2 Visuall...

Page 143: ...E0 0xE5 0xF8 Table 4 3 SEC Phase POST Code Table Functionality Name Include PostCode h Phase Post Code Description SEC_SYSTEM_POWER_ON SEC 1 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 2 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 3 Setup Cache as RAM SEC_SETUP_CAR_OK SEC 7 Cache as RAM test SEC_GO_TO_SECSTARTUP SEC 9 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC...

Page 144: ...FOR_CRISIS PEI 7F Memory Initial for Crisis Recovery PEI_MEMORY_INSTALL PEI 80 Simple Memory test PEI_SWITCH_STACK PEI 82 Start to use Memory PEI_MEMORY_CALLBACK PEI 83 Set cache for physical memory PEI_ENTER_RECOVERY_MODE PEI 84 Recovery device Initialization PEI_RECOVERY_MEDIA_FOUND PEI 85 Found Recovery image PEI_RECOVERY_MEDIA_NOT_FOUND PEI 86 Recovery image not found PEI_RECOVERY_LOAD_FILE_DO...

Page 145: ...essor MiddleInitialization DXE_SMBUS_INIT DXE 50 SMBUS Driver Initialization DXE_SMART_TIMER_INIT DXE 51 8259 Initialization DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE DXE_FIRST_SMI DXE 57 SMI test DXE_BEFORE_CSM16_INIT DXE 59 Legacy BIOS Initialization DXE_AFTER_CSM16_INIT DXE 5A Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE DXE 5B ACPI Ta...

Page 146: ...START_ISA_BUS BDS 21 ISA BUS driver initialization BDS_START_ISA_FDD BDS 22 Floppy device initialization BDS_START_ISA_SEIRAL BDS 23 Serial device initialization BDS_START_IDE_BUS BDS 24 IDE device initialization BDS_START_AHCI_BUS BDS 25 AHCI device initialization BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_OPTION BDS 27 Get boot device information BDS_END_OF_BOOT_SE...

Page 147: ...BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Table 4 8 S3 Functions POST Code Table Functionality Name Include PostCode h Phase Post Code Description POST_BDS_NO_BOOT_DEVICE POST_BDS F9 No Boot Device POST_BDS_START_IMAGE POST_BDS FB UEFI Boot Start Image POST_BDS_ENTER_INTI9 POST_BDS FD Legacy 16 boot entry POST_BDS_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Table 4 9 ACPI Functions POST ...

Page 148: ...e function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Table 4 11 InsydeH2ODDT Debugger POST Code Table Functionality Name Include PostCode h Post Code Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde ...

Page 149: ...CHAPTER 5 Jumper and Connector Locations ...

Page 150: ...5 2 Mainboard 5 3 Clearing Password and BIOS Recovery 5 5 Clearing Password 5 5 BIOS Recovery by Crisis Disk 5 6 ...

Page 151: ...d Top Table 5 1 Mainboard Top Item Description Item Description 1 Camera Connector 2 Touch Panel Connector 3 TV Mini PCIE 4 Light Bar Right 5 Speaker Connector 6 IR Connector 7 Light Bar Left 8 Power Button Connector 9 HDD Power Connector 10 SATA HDD Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ...

Page 152: ...r and Connector Locations 11 Converter Connector 12 WLAN Mini PCIE 13 SW BTN Connector 14 Fan Connector 15 SATA ODD Connector 16 LVDS Connector Table 5 1 Mainboard Top Continued Item Description Item Description ...

Page 153: ...a BIOS password Supervisor Password and or User Password is set the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu Clear the password check with the following procedure 1 Remove AC adapter 2 Locate the CMOS jumper points A Figure 5 2 Figure 5 2 CMOS Jumper Overview 3 Short each point Figure 5 2 4 Plug in AC adapter 5 Restart the system and press F2 to enter B...

Page 154: ...y 0 To enable the BIOS Recovery process use the function hotkey Fn Esc during BIOS POST The AC adapter and battery are required to be installed during this process Steps for BIOS Recovery using USB HDD 0 NOTE NOTE Prior to performing the recovery prepare a Crisis USB key The Crisis USB key is created by executing the Crisis Disk program in another system with Windows 7 OS To Create a Crisis USB ke...

Page 155: ...ll appear as shown in Figure 5 4 Figure 5 4 BIOS Recovery Screen 7 Select Proceed with flash update 8 Press Enter button to initiate BIOS Recovery mode Flash will begin Figure 5 5 Figure 5 5 Flash Update Progress 9 When BIOS Recovery is complete press F10 to save and exit 10 Press Del to return to BIOS setup menu Update the latest BIOS version for this machine by the regular BIOS flashing process ...

Page 156: ...5 8 Jumper and Connector Locations ...

Page 157: ...CHAPTER 6 FRU Field Replaceable Unit List ...

Page 158: ...6 2 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 Screw List 6 13 ...

Page 159: ...eb or channel Part number changes will not be noted on the printed Service Guide For Acer Authorized Service Providers the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or to retur...

Page 160: ...6 1 Main Assembly Exploded Diagram No Description P N 1 Case Cover 42 GCA07 001 2 Back Cover 60 GCA07 002 3 Mainboard Shield 33 GCB07 002 4 Thermal Module 60 GCA07 005 5 Function Board 55 GCA07 002 6 HDD Module KH 32001 022 7 Middle Frame 33 GCB07 001 8 LCD Panel 6K GCA07 001 1 2 3 4 5 6 7 8 9 10 11 12 18 17 16 15 14 13 ...

Page 161: ...1 LED Board Left 55 GCA07 004 12 Front Bezel 60 GCA07 001 13 LED Board Right 55 GCA07 004 14 Power Board 55 GCA07 001 15 Converter Board 55 GCA07 006 16 ODD Module KU 0080D 057 17 ODD Bezel 33 GCA07 006 18 Fan Module 23 GCA07 002 Table 6 1 Main Assembly Exploded Diagram Continued No Description P N ...

Page 162: ...Kit oTM3220 AMD Realtek RTL8111E Proprietary LF pFrehley QBrazosMK MB U6H06 001 MB Kit ZX4250 AMD Realtek RTL8111E Proprietary LF gFrehley QBrazosMK GPU AMD Seymour XT MB GCA06 002 MB Kit oTM3220 AMD Realtek RTL8111E Proprietary LF pFrehley QBrazosMK GPU AMD Seymour XT MB U6H06 002 BOARD POWER BUTTON BOARD 55 GCA07 001 FUNCTION BOARD 55 GCA07 002 IR BOARD 55 GCA07 003 LED BOARD L 55 GCA07 004 LED ...

Page 163: ...r RC2604301 01B MSFT code EMEA pair with OVU430008 RT 11300 023 IR BLASTER 50 SCY07 022 CABLE POWER CORD 3PIN UK 27 GCA07 002 POWER CORD US 110V 3P 27 G8507 001 POWER CORD 1 8M BLACK IT 3P 27 G8507 008 POWER CORD 1 8M BLACK EU 3P 27 SCY07 001 POWER CORD 1 8M BLACK ARGENTINA 27 GCA07 003 POWER CORD 1 8M BLACK BRAZIL 27 GCA07 004 POWER CORD 1 8M BLACK S AFRICA 27 GCA07 005 POWERE BUTTON CABLE 50 GCA...

Page 164: ...TO SENSOR L FOR TQ2 TQR 50 GCA07 008 LED CABLE L 50 GCA07 009 LED CABLE R 50 GCA07 010 IR CABLE 50 GCA07 011 LVDS CABLE 50 GCA07 012 ODD CABLE 50 GCA07 013 HDD CABLE 50 GCA07 014 TV CABLE PAL 50 U6H07 001 TV CABLE NTSC 50 GCA07 015 FFC CABLE LPL PANEL TO CONVERTER B 50 GCA07 016 FFC CABLE CMI PANEL TO CONVERTER B 50 GCA07 017 Table 6 2 FRU List Continued Category Description P N ...

Page 165: ...7 001 MIDDLE FRAME W ANTENNA FOR TOUCH 33 GCB07 001 MIDDLE FRAME W ANTENNA FOR NON TOUCH 33 GCA07 001 MB SHIELDING W TV CABLE NTSC CABLE FOR DIS 33 GCB07 002 MB SHIELDING W TV CABLE PAL CABLE FOR DIS 33 U6J07 001 MB SHILEDING FOR DIS 33 GCA07 002 MB SHIELDING W TV CABLE NTSC CABLE FOR UMA 33 GCA07 003 MB SHIELDING W TV CABLE PAL CABLE FOR UMA 33 U6H07 001 MB SHILEDING FOR UMA 33 GCA07 004 HDD BRAC...

Page 166: ...KS Black Thailand W MOUSE MS 11200 084 KB RF40B 085 Keyboard LITE ON SK 9061 RF2 4 105KS Black Spanish Latin W MOUSE MS 11200 084 KB RF40B 086 Keyboard LITE ON SK 9061 RF2 4 107KS Black Brazilian Portuguese W MOUSE MS 11200 084 KB RF40B 087 Keyboard LITE ON SK 9061 RF2 4 109KS Black Japanese W MOUSE MS 11200 084 KB RF40B 088 Keyboard LITE ON SK 9061 RF2 4 105KS Black UK W MOUSE MS 11200 084 KB RF4...

Page 167: ...ese KB USB0B 374 Keyboard LITE ON SK 9020 USB 109KS Black Brazilian Portuguese leverage the JA 109 key top cover KB USB0B 375 MOUSE USB Primax Optical mouse USB MOFFUO with polish cover MS 11200 083 Logitech Optical mouse USB M U0027 O with polish cover MS 11200 081 LCD PANEL LCD 20 W TQ2 TOUCH MODULE W CONTROL BOARD LPL LED HD None Glare LM200WD3 TLC1 6K GCA07 001 LCD 20 W TQ2 TOUCH MODULE W CONT...

Page 168: ... W 80 00A80 KH 01K08 008 HDD WD 3 5 5400rpm 1500GB WD15EARS 22MVWB0 GP667 3D SATA II 64MB LF F W 50 0AB50 KH 15K08 003 MEMORY Memory KINGSTON SO DIMM DDRIII 1333 2GB ACR256X64D3S1333C9 LF 128 8 0 065um KN 2GB07 004 Memory UNIFOSA SO DIMM DDRIII 1333 2GB GU6C2303EP0200 LF 128 8 0 065um KN 2GB0H 010 Memory KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065um KN 1GB07 004 OPTICAL DRIV...

Page 169: ...1 SCREW M3 0 5 P NI NYLOK IRON 86 GCA07 002 SCREW M4 7 I BNI NYLOK IRON 86 GCA07 003 SCREW M2 0 6 I BNI NYLOK D4 0 T0 7 86 GCA07 004 SCREW M2 0 3 I NI NYLOK IRON 86 GCA07 005 SCREW M2 0 4 0 I BZN NYLON PATCH IRON 86 GCA07 006 SCREW M3 6 I BNI NYLOK IRON 86 GCA07 007 SCREW M3 5 8 9 I NI IRON 86 GCA07 008 SCREW M2 5 4 I BNI NYLOK IRON 86 GCA07 009 ...

Page 170: ...6 14 FRU Field Replaceable Unit List ...

Page 171: ...CHAPTER 7 Online Support Information ...

Page 172: ...7 2 Introduction 7 3 ...

Page 173: ...ormation section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed informat...

Page 174: ...7 4 Online Support Information ...

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