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Acer Aspire 1420P Series, Service Manual

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Acer Aspire 1420P Series Service Manual Download Page 153

Chapter 4

143

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: 

The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or 

modified options can give false errors and invalid system responses.

1.

Obtain the failing symptoms in as much detail as possible.

2.

Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating 
the same operation.

3.

Use the following table with the verified symptom to determine which page to go to.

4.

If the Issue is still not resolved, see “Online Support Information” on page 165.

Symptoms (Verified)

Go To

Power On Issue

Page 144

No Display Issue

Page 145

LCD Failure

Page 147

Internal Keyboard Failure

Page 148

TouchPad Failure

Page 149

Internal Speaker Failure

Page 150

Internal Microphone Failure

Page 151

USB Failure

Page 153

Other Function Failure

Page 153

Chapter 4

Summary of Contents for Aspire 1420P Series

Page 1: ...Aspire 1820PT 1420P Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates...

Page 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Page 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Page 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Page 6: ...vi...

Page 7: ...Utility 32 WinFlash Utility 33 Remove HDD BIOS Password Utilities 34 Removing BIOS Passwords 35 Miscellaneous Utilities 36 Machine Disassembly and Replacement 39 Disassembly Requirements 39 Related In...

Page 8: ...Antennas 97 Replacing the Hinge 98 Replacing the Touchscreen Board 99 Replacing the LCD Brackets 100 Replacing the LCD Cable 101 Replacing the LCD Panel 103 Replacing the Microphone 105 Replacing the...

Page 9: ...t up down side 153 Other Failures 153 Intermittent Problems 154 Undetermined Problems 154 Post Codes 155 Jumper and Connector Locations 165 Mainboard Top View 165 Mainboard Bottom View 166 Clearing Pa...

Page 10: ...x Table of Contents...

Page 11: ...le to 8 GB using two soDIMM modules Display and graphics 11 6 HD 1366 x 768 Convertible display Mobile Intel GS45 Express Chipset Storage subsystem 2 5 hard disk drive Multi in 1 card reader Audio sub...

Page 12: ...30 W AC adapter ENERGY STAR Special keys and controls 84 85 88 key keyboard Multi gesture touchpad pointing device I O interface Multi in 1 card reader SD MMC MS MS PRO xD USB 2 0 port HDMI port with...

Page 13: ...Chapter 1 3 System Block Diagram...

Page 14: ...Also called Liquid Crystal Display LCD displays computer output Configuration may vary by models 3 P Programmable key Launch predefined programs or user defined programs at the push of a button 4 Back...

Page 15: ...and right buttons function like the left and right mouse buttons 8 Touchpad Touch sensitive pointing device which functions like a computer mouse 9 Palmrest Comfortable support area for your hands whe...

Page 16: ...Item Description 1 Multi in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Note Push to remove install the card Only one card ca...

Page 17: ...Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network No Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Hard disk bay Houses the computer s hard disk secured...

Page 18: ...e light shows green when in AC mode No Icon Item Description 1 Battery bay Houses the computer s battery pack Icon Function Description Bluetooth Indicates the status of Bluetooth communication Wirele...

Page 19: ...keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsivenes...

Page 20: ...uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a l...

Page 21: ...earch for a file or folder L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain M Minimizes all windows R Open the Run dialog box U...

Page 22: ...Bluetooth communication switch Enables disables the Bluetooth function Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external moni...

Page 23: ...Hold Alt Gr and then press the 5 key at the upper center of the keyboard NOTE Some fonts and software do not support the Euro symbol See www microsoft com typography faq faq12 htm for more information...

Page 24: ...800MHz source synchronous front side bus FSB Advanced power management features including Enhanced Intel SpeedStep Technology and dynamic FSB frequency switching Digital thermal sensor DTS Execute dis...

Page 25: ...rt USB 1 1 USB 2 0 Host controllers Supports Intel High Definition Audio Intel HD Audio Interface Supports Intel Matrix Storage Technology Supports Intel Active Management Technology Low Pin Count LPC...

Page 26: ...ba MK3255GSX Toshiba MK5055GSX Capacity GB 160 250 320 500 Bytes per sector 512 512 512 512 Data heads 2 2 4 4 Drive Format Disks 1 1 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size...

Page 27: ...ions Vendor model name AUO B116XW02 Chi Mei N116B6 L02 LG LP116WH1 Samsung LTN116AT01 A01 Screen Diagonal mm 293 83 Active Area mm 256 125 H x 144 00 V Display resolution pixels 1366x3 RGB x 768 Pixel...

Page 28: ...Bm output power for BT class 2 operation Coverage 10m Varies depending on operating environment Receiver Sensitivity 75dBm BER 0 1 Maximum Receiver Signal 10dBm Operating Voltage 3 3V 0 3V Working Tem...

Page 29: ...o canceller NEXT canceller equalizer decoder and timing recovery functions to deliver robust signal performance in noisy environments The AR8131L GbE controller supports checksum off load features for...

Page 30: ...ace USB 2 0 Power 3 3V Item Specifications Vendor and model Chicony CNF9011 9048 Lite on 09P2SF001 Suyin CN0316 S30C OV06 1 Interface USB 2 0 Optical aperture N A Focusing range 17 4 cm infinity 19 CM...

Page 31: ...iety of wake up events up to 42 wake up inputs 16 bit RISC core with up to 4 Mbytes of external address space running at up to 25 MHz 128 pin LQChipFP Item Specifications 6 Cell Vendor model name SIMP...

Page 32: ...22 Chapter 1...

Page 33: ...boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Power Boot and Exit Follow these instructions To choose a men...

Page 34: ...of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of...

Page 35: ...ot the system Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Ena...

Page 36: ...r change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can en...

Page 37: ...er to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 U...

Page 38: ...When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses E...

Page 39: ...r in which the devices boot InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 IDE0...

Page 40: ...data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS InsydelH20 Setup Utility...

Page 41: ...system programs New features or options Restore a BIOS when it becomes corrupted To run the BIOS flash utility 1 Copy the BIOS flash tool and the BIOS into a USB flash disk 2 Set the computer to boot...

Page 42: ...TE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays InsydelH20 Setup Utility Re...

Page 43: ...the WinFlash Utility 1 Put the BIOS ZE8_v3106 fd file under WinFlash file root 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays 3 When the process is co...

Page 44: ...ake a note of the key 76943488 in the example 4 Boot up the system to a removable bootable drive containing DOS and the UnlockHD EXE program and open a DOS prompt For instructions on changing boot pri...

Page 45: ...s System Disabled displays on the screen See the image below To reset the BIOS password run clnpwd exe as follows 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password sh...

Page 46: ...to change the boot sequence to HDD CD ROM LAN Floppy Using DMITools The DMI Desktop Management Interface Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management When...

Page 47: ...dmitools wp Acer Example 3 Write Serial Number to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EEPROM Input dmitools wa...

Page 48: ...38 Chapter 2...

Page 49: ...components to avoid mismatch when putting back the components Related Information The product previews seen in the disassembly procedures may not represent the final product color or configuration IM...

Page 50: ...g disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the Mainboard yo...

Page 51: ...guration External Modules Disassembly Flowchart Screw List Step Screw Quantity Part No WLAN M2 3 1 86 ARE07 002 3G Module M2 3 1 86 ARE07 002 Disconnect power and signal cables from system Remove Batt...

Page 52: ...3 Removing the Dummy Card 1 Press the card in to allow it to spring out 2 Pull the dummy card out Removing the Battery Pack 1 Turn the computer over 2 Slide the battery lock unlock latch to the unloc...

Page 53: ...h to the release position 1 grasp the battery edge closest to the release latch and pull the battery up and away 2 Removing the SIM Card 1 See Removing the Dummy Card on page 42 2 Press the SIM card i...

Page 54: ...44 Chapter 3 Removing the Module Cover 1 Loosen the six 6 captive screws 2 Pry up the cover in the location indicated 3 Lift the cover up and away...

Page 55: ...Removing the Hard Disk Drive Module 1 See Removing the Dummy Card on page 42 2 See Removing the Module Cover on page 44 3 Pry up the HDD FPC lock 4 Lift out the HDD FPC 5 Peel the adhesive black tape...

Page 56: ...46 Chapter 3 6 Grasp the black tape pulling up the HDD 7 Lift the HDD out of the bay 8 Remove the HDD cable from the HDD...

Page 57: ...g the DIMM Module 1 See Removing the Dummy Card on page 42 2 See Removing the Module Cover on page 44 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Lift...

Page 58: ...ter 3 Removing the WLAN Board 1 See Removing the Dummy Card on page 42 2 See Removing the Module Cover on page 44 3 Detach the two 2 cables 4 Remove the one 1 screw Step Screw Quantity Screw Type WLAN...

Page 59: ...Chapter 3 49 5 Remove the WLAN board Removing the 3G Module 1 See Removing the Dummy Card on page 42 2 See Removing the Module Cover on page 44 3 Detach the two cables...

Page 60: ...50 Chapter 3 4 Remove the one 1 screw 5 Remove the 3G module Step Screw Quantity Screw Type 3G Module M2 3 1...

Page 61: ...e same position NOTE The product previews seen in the disassembly procedures may not represent the final product color or configuration Main Unit Disassembly Flowchart Remove External Modules before p...

Page 62: ...03 Upper Cover M2 5 6 86 TPK07 001 M2 2 5 4 86 TPK07 001 Hinge Cover M2 3 3 86 ARE07 002 Button Board M2 3 2 86 ARE07 002 I O Board M2 4 1 86 W0107 003 LED Board M2 4 2 86 W0107 003 CRT Board M2 4 1 8...

Page 63: ...or damaged during the removal process Take care not to use excessive force when removing the keyboard and replace if any damage occurs 1 See Removing the Dummy Card on page 42 2 Push in the four 4 la...

Page 64: ...54 Chapter 3 4 Unlock the FPC 5 Remove the FPC and keyboard...

Page 65: ...emoving the Hinge Covers 1 Remove the three 3 screws 2 Push up on the hinge bezel firmly to loosen the hinge cap 3 Lift the LCD module to a partially open position Step Screw Quantity Screw Type Hinge...

Page 66: ...56 Chapter 3 4 Remove the hinge cap 5 Remove the hinge bezel...

Page 67: ...yboard on page 53 2 See Removing the Hinge Covers on page 55 3 Remove the twenty two 22 screws in the lower cover 4 Flip the computer over and unlock the button board cable Step Screw Quantity Screw T...

Page 68: ...58 Chapter 3 5 Disconnect the button board cable 6 Remove the ten 10 screws in the upper cover Step Screw Quantity Screw Type Upper Cover M2 5 Red Call Out 6 M2 2 5 Green Call Out 4...

Page 69: ...Chapter 3 59 7 Pry the upper and lower covers apart at the location shown 8 Pry the front side open 9 Pry the left side open...

Page 70: ...60 Chapter 3 10 Pull the upper cover away...

Page 71: ...pad Board cannot be removed individually To replace the Touchpad Board replace the entire Upper Cover 1 See Removing the Upper Cover on page 57 2 Unlock the button board cable 3 Disconnect the button...

Page 72: ...62 Chapter 3 5 Remove the button board cable 6 Unlock the touchpad cable from the button board 7 Disconnect the touchpad cable...

Page 73: ...Chapter 3 63 8 Pull the touchpad cable off the adhesive 9 Unlock the touchpad cable from the touchpad 10 Remove the touchpad cable...

Page 74: ...64 Chapter 3 11 Remove the two 2 screws 12 Remove the button board Step Screw Quantity Screw Type Button Board M2 3 2...

Page 75: ...er 3 65 Removing the I O Board 1 See Removing the Upper Cover on page 57 2 Unlock the I O cable I O board connector 3 Disconnect the IO cable from the I O board 4 Unlock the I O cable main board conne...

Page 76: ...66 Chapter 3 5 Remove the IO cable 6 Turn the LCD module 7 Remove the one 1 screw Step Screw Quantity Screw Type I O Board M2 4 1...

Page 77: ...e 9 Lift the inside edge of the I O board and pull the I O board away Removing the Bluetooth Module 1 See Removing the Upper Cover on page 57 2 See Removing the I O Board on page 65 3 Disconnect the B...

Page 78: ...sconnect the Bluetooth cable from the Bluetooth module 5 Pry the Bluetooth module off the adhesive and remove Removing the LED Board 1 See Removing the Upper Cover on page 57 2 Unlock the LED cable LE...

Page 79: ...Chapter 3 69 3 Disconnect the LED cable from the LED board connector 4 Unlock the LED cable main board connector 5 Remove the LED cable...

Page 80: ...70 Chapter 3 6 Remove the two 2 screws 7 Remove the LED board Step Screw Quantity Screw Type LED Board M2 4 2...

Page 81: ...Chapter 3 71 Removing the CRT Board 1 See Removing the Upper Cover on page 57 2 Turn the LCD module to expose the CRT board 3 Remove the one 1 screw Step Screw Quantity Screw Type CRT Board M2 4 1...

Page 82: ...72 Chapter 3 4 Lift the CRT board up one 1 centimetre 0 5 inch CAUTION Do not lift too high and strain the cable and connector still attached 5 Turn the CRT board over 6 Remove the CRT cable...

Page 83: ...n page 57 2 See Removing the I O Board on page 65 3 See Removing the Bluetooth Module on page 67 4 See Removing the LED Board on page 68 5 See Removing the CRT Board on page 71 6 Disconnect the touchs...

Page 84: ...74 Chapter 3 8 Disconnect the LCD cable 9 Disconnect the speaker cable 10 Remove the two 2 screws Step Screw Quantity Screw Type Main Board M2 4 2...

Page 85: ...Chapter 3 75 11 Lift up the main board from the inside edge and pull away 12 Remove the CRT cable...

Page 86: ...moving the Mainboard on page 73 2 Disconnect the thermal module cable 3 Loosen the five 5 captive screws The three 3 captive screws for the CPU connection marked 1 2 3 must be loosened in order first...

Page 87: ...ry 1 See Removing the Mainboard on page 73 2 Carefully lift the battery out of the main board Removing the Speaker Modules 1 See Removing the Mainboard on page 73 2 Remove the two 2 screws Step Screw...

Page 88: ...housings and remove the speaker module Removing the LCD Module 1 See Removing the Mainboard on page 73 2 Lift the antenna cable i and the LCD cable ii away from the retention guide hook 3 Turn the LC...

Page 89: ...Chapter 3 79 4 Remove the five 5 screws 5 Remove the LCD module Step Screw Quantity Screw Type LCD Module M2 5 5...

Page 90: ...at the cables are replaced in the same position NOTE The product previews seen in the disassembly procedures may not represent the final product color or configuration LCD Module Disassembly Flowchart...

Page 91: ...er 3 81 Screw List Step Screw Quantity Part No LCD Bezel M2 5 2 86 TG607 004 LCD Panel M2 4 4 86 W0107 003 LCD Brackets M2 2 5 4 86 TPK07 001 Touchscreen Board M2 4 2 86 W0107 003 Hinge M2 4 3 86 W010...

Page 92: ...82 Chapter 3 Removing the LCD Bezel 1 See Removing the LCD Module on page 78 2 Remove the stylus 3 Remove the screw covers...

Page 93: ...Chapter 3 83 4 Remove the two 2 screws 5 Pry up the bezel from the bottom edge 6 Pry up the bezel sides Step Screw Quantity Screw Type LCD Bezel M2 5 2...

Page 94: ...84 Chapter 3 7 Pry up the bezel top edge and remove...

Page 95: ...Chapter 3 85 Removing the Camera Board 1 See Removing the LCD Bezel on page 82 2 Pry up the camera board from the adhesive 3 Disconnect the camera cable...

Page 96: ...connect the microphone cable 3 Pry up the microphone from the adhesive Removing the LCD Panel 1 See Removing the Camera Board on page 85 2 See Removing the Microphone on page 86 WARNING The edges of t...

Page 97: ...Chapter 3 87 3 Unlock the touchscreen FPC 4 Disconnect the touchscreen cable 5 Remove the four 4 screws Step Screw Quantity Screw Type Touchscreen Board M2 4 4...

Page 98: ...d disconnect the touchscreen FPC 2 7 Remove the LCD cable from the retention guide hook 8 Remove the LCD panel Removing the LCD Cable 1 See Removing the Microphone on page 86 2 Turn the LCD panel face...

Page 99: ...Chapter 3 89 3 Pull the camera cable from the adhesive 4 Lift up the LCD connector clear protective cover 5 Disconnect the LCD connector...

Page 100: ...90 Chapter 3 6 Pull up the LCD cable from the adhesive 7 Pull the touchscreen cable from the adhesive...

Page 101: ...91 Removing the LCD Brackets 1 See Removing the Microphone on page 86 2 Remove the four 4 screws from the left and right brackets 3 Remove the brackets Step Screw Quantity Screw Type LCD Panel Bracket...

Page 102: ...92 Chapter 3 Removing the Touchscreen Board 1 See Removing the LCD Panel on page 86 2 Remove the two 2 screws 3 Remove the touchscreen board Step Screw Quantity Screw Type Touchscreen Board M2 4 2...

Page 103: ...Chapter 3 93 Removing the Hinge 1 See Removing the LCD Panel on page 86 2 Remove the three 3 screws 3 Remove the hinge Step Screw Quantity Screw Type Hinge M2 3 3...

Page 104: ...ving the Antennas 1 See Removing the Microphone on page 86 2 See Removing the Touchscreen Board on page 92 3 See Removing the Hinge on page 93 4 Peel the antenna foil off the cover 5 Peel the antenna...

Page 105: ...Chapter 3 95 6 Remove the antenna cable from the retention guide hooks 7 Peel the antenna foil off the cover...

Page 106: ...96 Chapter 3 8 Peel the antenna off the adhesive 9 Remove the antenna cable from the retention guide hooks 10 Remove both antenna cables from the cover...

Page 107: ...Reassembly Procedure Replacing the Antennas 1 Lay the two 2 cables under the retention guide exit hook 2 Lay the left side cable under the retention guide hooks 3 Adhere the left antenna pad black ca...

Page 108: ...98 Chapter 3 4 Lay the right side cable under the retention guide hooks 5 Adhere the right side antenna pad yellow cable to the cover Replacing the Hinge 1 Place the hinge on the cover...

Page 109: ...Chapter 3 99 2 Replace the three 3 screws Replacing the Touchscreen Board 1 Place the touchscreen board onto the cover Step Screw Quantity Screw Type Hinge M2 3 3...

Page 110: ...Chapter 3 2 Replace the two 2 screws Replacing the LCD Brackets 1 Place the two 2 brackets on the panel paying attention to the correct orientation Step Screw Quantity Screw Type Touchscreen Board M2...

Page 111: ...Chapter 3 101 2 Replace the four 4 screws Replacing the LCD Cable 1 Adhere the touchscreen cable to the panel Step Screw Quantity Screw Type LCD Panel Brackets M2 2 5 4...

Page 112: ...102 Chapter 3 2 Adhere the LCD cable to the panel 3 Connect the LCD connector to the panel 4 Adhere the clear protective cover over the LCD connector...

Page 113: ...Chapter 3 103 5 Adhere the camera cable to the panel Replacing the LCD Panel 1 Lay the LCD cable first through the hinge 2 Lay the antenna cable through the hinge...

Page 114: ...104 Chapter 3 3 Connect the touchscreen FPC 1 and lay the panel down in the cover 2 4 Replace the four 4 screws 5 Connect the touchscreen cable Step Screw Quantity Screw Type LCD Panel M2 4 4 1 2...

Page 115: ...Chapter 3 105 6 Lock the touch screen FPC Replacing the Microphone 1 Adhere the microphone to the cover 2 Connect the microphone cable...

Page 116: ...106 Chapter 3 3 Make sure the cable tie is tucked securely under the panel Replacing the Camera Board 1 Connect the camera board to the connector 2 Adhere the camera board to the cover...

Page 117: ...Chapter 3 107 Replacing the LCD Bezel 1 Place the bezel on the cover 2 Press down on the bezel top edge 3 Press down the bezel sides...

Page 118: ...108 Chapter 3 4 Press down the bezel bottom edge 5 Replace the two screws 6 Replace the screw covers Step Screw Quantity Screw Type LCD Bezel M2 5 2...

Page 119: ...Chapter 3 109 7 Insert the stylus...

Page 120: ...n Unit Reassembly Process Replacing the LCD Module 1 Lay the cables into the retention guides The LCD cable first then antenna cable on top 2 Replace the five screws 5 Step Screw Quantity Screw Type L...

Page 121: ...Chapter 3 111 3 Turn the LCD module 4 Lay the LCD cable in the retention guide 5 Lay the antenna cable in the retention guide...

Page 122: ...re in place before replacing the Thermal Module The following thermal pads are approved for use Eapus XR PE 1 Remove all traces of thermal grease or pad adhesive from the CPU and thermal module using...

Page 123: ...tighten the CPU captive screws in order 1 then 2 then 3 Then tighten the two 2 other screws 4 Connect the thermal module cable Replacing the Speakers 1 Lay the speaker cables into the retention guide...

Page 124: ...114 Chapter 3 2 Place the speaker modules onto the bottom cover 3 Replace the two 2 screws Step Screw Quantity Screw Type Speaker M2 3 2...

Page 125: ...placing the Mainboard 1 Connect the CRT board cable 2 Replace the mainboard into the bottom cover inserting the external connector side first 3 Replace the two 2 screws Step Screw Quantity Screw Type...

Page 126: ...116 Chapter 3 4 Connect the speaker connector 5 Connect the LCD connector 6 Adhere the clear protective LCD connector cover...

Page 127: ...Chapter 3 117 7 Connect the touchscreen cable Replacing the CRT Board 1 Connect the CRT cable 2 Turn the CRT board over...

Page 128: ...118 Chapter 3 3 Place the CRT board into the cover 4 Replace the one 1 screw Replacing the LED Board 1 Place the LED board onto the cover Step Screw Quantity Screw Type CRT Board M2 4 1...

Page 129: ...ake special care that the slider switch is properly aligned in the bottom case switch cover 2 Replace the two 2 screws 3 Replace the LED board cable in the main board connector Step Screw Quantity Scr...

Page 130: ...120 Chapter 3 4 Lock the mainboard connector 5 Replace the LED board cable in the LED board connector 6 Lock the LED board connector...

Page 131: ...Chapter 3 121 Replacing the Bluetooth Module 1 Adhere the Bluetooth module to the bottom cover 2 Connect the Bluetooth cable to the Bluetooth module 3 Connect the Bluetooth cable to the main board...

Page 132: ...122 Chapter 3 Replacing the I O Board 1 Replace the I O board inserting the external port side first NOTE Ensure the power slide switch is properly aligned in the switch cover 2 Turn the LCD module...

Page 133: ...Chapter 3 123 3 Replace the one 1 screw 4 Turn the LCD module 5 Replace the I O cable in the main board connector Step Screw Quantity Screw Type I O Board M2 4 1...

Page 134: ...124 Chapter 3 6 Lock the main board connector 7 Replace the I O cable in the IO board 8 Lock the I O board connector...

Page 135: ...Chapter 3 125 Replacing the Button Board 1 Replace the button board 2 Replace the two 2 screws 3 Replace the touchpad cable in the touchpad connector Step Screw Quantity Screw Type Button Board M2 3 2...

Page 136: ...126 Chapter 3 4 Lock the touchpad connector 5 Adhere the touchpad cable to the upper cover 6 Replace the touchpad cable in the button board connector...

Page 137: ...Chapter 3 127 7 Lock the button board connector 8 Replace the button board cable 9 Adhere the button board cable to the upper cover...

Page 138: ...128 Chapter 3 10 Connect the button board cable to the button board connector 11 Lock the button board connector Replacing the Upper Cover 1 Replace the upper cover...

Page 139: ...Chapter 3 129 2 Press down on the left and right sides of the upper cover 3 Press down on the bottom edge of the upper cover 4 Connect the button board cable...

Page 140: ...130 Chapter 3 5 Lock the button board cable 6 Replace the ten 10 screws in the upper cover Step Screw Quantity Screw Type Upper Cover M2 5 Red Call Out 6 M2 2 5 Green Call Out 4...

Page 141: ...urn the computer over and replace the twenty two 22 screws in the lower cover Replacing the Hinge Covers 1 Replace the hinge bezel Step Screw Quantity Screw Type Lower Cover M2 5 Red Call Out 16 M2 4...

Page 142: ...132 Chapter 3 2 Replace the hinge cap 3 Replace the three 3 screws Step Screw Quantity Screw Type Hinge Covers M2 3 3...

Page 143: ...Chapter 3 133 Replacing the Keyboard 1 Replace the keyboard FPC 2 Lock the keyboard FPC 3 Flip the keyboard over and insert the front edge of the keyboard...

Page 144: ...134 Chapter 3 4 Press down the keyboard top edge Replacing the 3G Module 1 Replace the 3G module...

Page 145: ...Chapter 3 135 2 Replace the one 1 screw 3 Connect the cables Blue cable connects to Aux Step Screw Quantity Screw Type 3G Module M2 3 1...

Page 146: ...136 Chapter 3 Replacing the WLAN Module 1 Replace the WLAN card 2 Replace the one 1 screw 3 Connect the cables Black cable connects to Main Step Screw Quantity Screw Type WLAN M2 3 1...

Page 147: ...Chapter 3 137 Replacing the DIMM 1 Replace the DIMM module 2 Press down the DIMM module to lock into place Replacing the Hard Disk Drive 1 Replace the HDD FPC...

Page 148: ...138 Chapter 3 2 Replace the HDD in the bay 3 Adhere the black tape 4 Replace the HDD FPC...

Page 149: ...Chapter 3 139 5 Lock the HDD FPC Replacing the Module Cover 1 Insert the side of the module cover into the slots...

Page 150: ...140 Chapter 3 2 Replace the module pressing firmly around the edges 3 Tighten the six 6 captive screws...

Page 151: ...Chapter 3 141 Replacing the SIM Card 1 Insert the SIM card into the slot Replacing the Battery 1 Insert the battery outer edge into the slots 2 Push the battery down into place...

Page 152: ...142 Chapter 3 3 Lock the battery Replacing the Dummy Card 1 Insert the dummy card into the slot...

Page 153: ...by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the I...

Page 154: ...protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Remove all external and non essential hardware connected to the computer that...

Page 155: ...e 144 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the...

Page 156: ...wheel zoom feature in the application c If desktop display resolution is not normal right click on the desktop and select Personalize Display Settings d Click and drag the Resolution slider to the des...

Page 157: ...ctions one at a time to correct the problem Do not replace non defective FRUs Start Check LCD module Swap LCD cable LCD panel OK NG Check MB LCD connector and cable OK Reassemble Re plug LCD cable OK...

Page 158: ...built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace non defective FRUs Start Keyboard properly connected No Disconnect and reconnect Keyboard fun...

Page 159: ...the problem Do not replace non defective FRUs Start Check M B T P FFC Re assemble the T P FFC to M B OK NG Check TouchPad OK Swap Reassemble the T P board or T P FFC OK NG Swap M B Start Check M B T P...

Page 160: ...river 5 Ensure that all volume controls are set mid range a Click the volume icon on the taskbar and drag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio...

Page 161: ...to correct the problem 1 Check that the microphone is enabled Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab 2 Right click on the Recording tab and select Show D...

Page 162: ...vers if controller drives are required g Select Startup Repair h Startup Repair attempts to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow th...

Page 163: ...ader or Volume Wheel fail perform the following general steps to correct the problem Do not replace non defective FRUs 1 Check whether the drive is OK 2 Verify that the Test Fixture is ok 3 Swap the m...

Page 164: ...er a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are suppo...

Page 165: ...RAM initialization interrupt and reset fail 0x 03 Verify all DIMMs are DDR or DDR2 and unbuffered 0x 04 Detect an improper warm reset and handle 0x 05 Detect if ECC SO DIMMs are present in the system...

Page 166: ...and DRAM Control registers 0x 24 Program ODT 0x 25 Perform steps required before memory init 0x 26 Program the receive enable reference timing control register Program the DLL Timing Control Registers...

Page 167: ...x5 8 Reset the host controller 0x5A IdeBus begin initialization 0x7 0 Simple Text Output Protocol Functions VGA class reset 0x7 1 Report that VGA Class driver is being disabled 0x7 2 Report that VGA C...

Page 168: ...ode here for DXE_ENTRY_POINT once it is available 0xF 8 Report that ExitBootServices has been called 0xF 9 Runtime driver set virtual address map 0x 00 0x 01 PEI_EVENT_LOG 0x 02 PEI_OEM_SERVICE 0x 03...

Page 169: ..._IO 0x 17 PEI_H2O_DEBUG_COMM 0x 18 PEI_SMM_CONTROL 0x19 0x1F PEI_RESERVED 0x20 0x2E PEI_OEM_DEFINED 0x2F PEI_DXE_IPL 0x 30 RESERVED 0x 31 DXE_CRC32_SECTION_EXTRACT 0x 32 SCRIPT_SAVE 0x 33 ACPI_S3_SAVE...

Page 170: ...44 DXE_CHIPSET_INIT 0x 45 DXE_ALERT_FORMAT 0x 46 PCI_HOST_BRIDGE 0x 47 PCI_EXPRESS 0x 48 DXE_SB_INIT 0x 49 IDE_CONTROLLER 0x4A 0x4B SATA_CONTROLLER SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4 E I...

Page 171: ...ON_SPLITTER_UGA_VGA CON_SPLITTER 0x5 E VGA_CLASS 0x 5F DATA_HUB 0x 60 DISK_IO 0x 61 0x 62 MEMORY_TEST CRISIS_RECOVERY 0x 63 LEGACY_8259 0x 64 LEGACY_REGION 0x 65 LEGACY_INTERRUPT 0x 66 BIOS_KEYBOARD 0...

Page 172: ...77 FW_BLOCK_SERVICE 0x 78 0x 79 USB_LEGACY_PLATFORM GRAPHICS_CONSOLE 0x7A TERMINAL 0x7B DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7 E ENGLISH 0x 7F FRENCH 0x 80 HII_DATABASE 0x 81 SETUP_BROWSER 0x 8...

Page 173: ...A0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 0xA7 DXE_ SECURITY_HDD_PASSWORD_SERVICE DXE_LAN_ASF_INIT 0xA8 DXE...

Page 174: ...xCA SMM_ACPI_SW_CHILD 0xCB SMM_SB_S3_SAVE 0xCC SMM_PLATFORM 0xCD 0xCE SMM_GMCH_MBI SMM_FW_BLOCK_SERVICE 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4...

Page 175: ...ion Item Description PJ2 DC in CN1 LED connector PJ1 Battery connector CN17 USB connector CN6 LCD connector CN18 HDMI CN5 Touchscreen connector CN2 Keyboard connector CN7 Bluetooth connector CN3 Touch...

Page 176: ...nnector CN17 USB connector JSIM1 SIM card connector CN14 RTC battery connector PJ1 Battery connector CN13 Mini card for 3G CN16 CRT CN10 Mini card for WLAN PJ2 DC in CN22 DRR2 DIMM2 U17 CPU CN23 DDR2...

Page 177: ...tings and restores factory defaults Mainboard CMOS Discharge Discharging the CMOS clears all user settings 1 Disassemble the notebook and take out the Mainboard See Removing the Mainboard on page 69 2...

Page 178: ...s procedure prepare a Crisis USB key The Crisis USB key can be made by executing the Crisis Disk program in a functioning system with a Windows XP Vista or 7 OS IMPORTANT The Crisis Disk program will...

Page 179: ...ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your...

Page 180: ...s Assembly 60 PLN07 003 9 Mainboard Assembly MB PND06 002 10 Hard Disk Drive Assembly KH 16001 042 11 RAM DDR3 Module KN 1GB0B 019 12 WLAN Module KI SPH01 005 13 Adapter AP 03001 001 14 Bluetooth Modu...

Page 181: ...l 5600mAh Main COMMON ID UM09F70 BT 00607 114 Battery SANYO UM 2009F Li Ion 3S2P SANYO 6 cell 5600mAh Main COMMON BT 00603 105 BOARD Foxconn Bluetooth FOX BRM 2046 BT2 1 BH 21100 004 Lan Intel WLAN 11...

Page 182: ...3PIN ROHS 27 TAXV7 001 POWER CORD UK 3PIN 27 A03V7 004 BLUETOOTH CABLE 50 PL907 001 FFC CABLE LED B TO MB 50 PL907 002 CRT CABLE 50 PL907 003 FFC CABLE CARD READER B TO MB 50 PL907 004 HDD FPC CABLE 5...

Page 183: ...PER CASE ASSY WIFI BLACK FOR BT 60 PL907 001 UPPER CASE ASSY WIFI RED FOR BT 60 PND07 001 UPPER CASE ASSY WIFI BLUE FOR BT 60 PNC07 001 UPPER CASE ASSY WIFI BLACK FOR NON BT 60 PL907 002 UPPER CASE AS...

Page 184: ...LCD MODULE ASSY NLED11 6WXGAG BLACK W 3G ANTENNA 6M PNF07 001 LCD MODULE ASSY NLED11 6WXGAG RED W 3G ANTENNA 6M PN707 001 LCD MODULE ASSY NLED11 6WXGAG BLUE W 3G ANTENNA 6M PN607 001 LCD MODULE ASSY N...

Page 185: ...5AS Wyatt SATA LF F W 0001SDM1 KH 32001 017 HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 32007 008 HDD WD 2 5 5400rpm 320GB WD3200BEVT 22Z...

Page 186: ...T1T JM11 91KS Black Japanese Texture KB I110A 014 Keyboard ACER NT1T JM11 87KS Black Nordic Texture KB I110A 015 Keyboard ACER NT1T JM11 87KS Black Norwegian Texture KB I110A 016 Keyboard ACER NT1T JM...

Page 187: ...ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDS0 AE F LF 128 8 0 065um KN 1GB09 012 Memory NANYA SO DIMM DDRIII 1066 2GB NT2GC64B8HA1NS BE LF 128 8 0 07um KN 2GB03 012 Memory SAMSUNG SO DIMM DDRIII 1066 2...

Page 188: ...TYLUS 60 PL907 005 CATEGORY PART NAME ACER PART NO SCREW SCREW M2 0 3 0 I BKAG NYLOK IRON 86 ARE07 002 SCREW SCREW 2 0 4 0 86 W0107 003 SCREW SCREW M2 0 2 5 I BUWZN 86 TPK07 001 SCREW SCREW M2 5 I BZN...

Page 189: ...UMACkk 1 2G 250 BT 6L2 8 5R CB_bgn_0 3D_AU_ES61 CMSU230 0B EME A Middle East LX PL902 029 AS1420P 232G25n EM W7HP64EMATME3 MC UMACkk 1 2G 250 BT 6L2 8 5R CB_bgn_0 3D_AU_ES81 CMSU230 0B EME A Middle Ea...

Page 190: ...R CB_bgn_0 3D_AU_NL11 CMSU230 0B EME A Germany LX PL902 026 AS1420P 232G25n W7HP64ATDE1 MC UMACkk 1 2G 250 BT 6L2 8 5R CB_bgn_0 3D_AU_DE11 CMSU230 0B EME A Eastern Europe LX PL902 025 AS1420P 232G25n...

Page 191: ...CB_bgn_0 3D_AU_PL11 CMSU230 0B EME A UK LX PL902 009 AS1420P 232G25n W7HP64ATGB1 MC UMACkk 1 2G 250 BT 6L2 8 5R CB_bgn_0 3D_AU_EN11 CMSU230 0B EME A Greece LX PL902 008 AS1420P 232G25n W7HP64ATGR1 MC...

Page 192: ...ysia LX PNB02 012 AS1820PTZ 412G32n EM W7HP64EMATMY1 MC UMACbb 1 2G 320 BT 6L2 8 5R CB_bgn_0 3D_AU_ES61 PMDSU41 00B AAP Malaysia LX PNB02 011 AS1820PTZ 411G25n EM W7HP64EMATMY1 MC UMACbb 1 1G 250 BT 6...

Page 193: ...34 PMDSU41 00B AAP Vietnam LX PNA02 011 AS1820PTZ 412G25n EM W7HP64EMATVN1 MC UMACkk 1 2G 250 BT 6L2 8 5R CB_bgn_0 3D_AU_ES61 PMDSU41 00B AAP Malaysia LX PNA02 012 AS1820PTZ 411G25n EM W7HP64EMATMY1 M...

Page 194: ...3D_AU_ES61 PMDSU41 00B AAP Malaysia LX PNC02 011 AS1820PTZ 412G32n EM W7HP64EMATMY1 MC UMACrr 1 2G 320 BT 6L2 8 5R CB_bgn_0 3D_AU_ES61 PMDSU41 00B CHIN A China LX PNC02 013 AS1820PTZ 414G32n W7HP64SC...

Page 195: ...5R CB_bgn_0 3D_E77W_AU_ES61 PMDSU41 00B AAP Australia New Zealand LX PLM02 001 AS1820PTZ 414G32n W7HP64ATAU1 MC UMAGCkk 2 2G 320 BT 6L2 8 5R CB_bgn_0 3D_E77W_AU_ES61 PMDSU41 00B WW WW S2 PLM07 001 AS1...

Page 196: ...nce LX PN402 001 AS1820PT 734G32n W7HP64ATFR1 MC UMACbb 2 2G 320 BT 6L2 8 5R CB_n2_0 3D_AU_FR21 C2DSU730 0B EME A Middle East LX PN302 029 AS1820PT 734G32n EM W7HP64EMATME4 MC UMACkk 2 2G 320 BT 6L2 8...

Page 197: ...G 500_L BT 6L2 8 5R CB_n2_0 3D_AU_IT41 C2DSU730 0B AAP Singapore LX PN302 054 AS1820PT 734G32n W7HP64ATSG1 MC UMACkk 2 2G 320 BT 6L2 8 5R CB_n2_0 3D_AU_ES61 C2DSU730 0B AAP Singapore LX PN302 053 AS18...

Page 198: ...0 3D_AU_ES81 C2DSU730 0B EME A Ukraine LX PN302 039 AS1820PT 734G32i W7HP64RUATUK1 MC UMACkk 2 2G 320 BT 6L2 8 5R CB_abg_0 3D_AU_RU61 C2DSU730 0B EME A France LX PN302 018 AS1820PT 734G32n W7HP64ATFR1...

Page 199: ...n2_0 3D_AU_SV21 C2DSU730 0B EME A Cyprus LX PN302 010 AS1820PT 734G32n W7HP64ATCY1 MC UMACkk 2 2G 320 BT 6L2 8 5R CB_n2_0 3D_AU_ES61 C2DSU730 0B EME A Denmark LX PN302 011 AS1820PT 734G32n W7HP64ATDK2...

Page 200: ..._0 3D_AU_ES61 C2DSU730 0B AAP Singapore LX PN502 005 AS1820PT 733G25n W7HP64ATSG1 MC UMACrr 2G 1G 250 BT 6L2 8 5R CB_n2_0 3D_AU_ES61 C2DSU730 0B AAP Singapore LX PN502 004 AS1820PT 733G16n W7HP64ATSG1...

Page 201: ...X PLN02 004 AS1820PT 734G50n EM W7HP64EMATTH1 MC UMAGCkk 2 2G 500_L BT 6L2 8 5R CB_n2_0 3D_G2K_AU_TH41 C2DSU730 0B AAP Thailand LX PLN02 003 AS1820PT 734G50n EM W7HP64EMATTH1 MC UMAGCkk 2 2G 500_L BT...

Page 202: ...192 Appendix A...

Page 203: ...tection Bag Accessory JM12_MS Protection Bag Adapter DELTA 30W Adapter DELTA 30W 19V 1 7x5 5x11 Black ADP 30JH BA LF HIPRO 30W Adapter HIPRO 30W 19V 1 7x5 5x11 Black HP A0301R3 B1LF LF LITE ON 30W Ada...

Page 204: ...2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 SEAGATE N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N160GB5 4KS HDD TOSHIBA 2 5 5400rpm 160GB MK1...

Page 205: ...F1 LF 128 8 0 065um MICRON SO2GBIII10 Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 065um SAMSUNG SO1GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0...

Page 206: ...rious flicker 2 Check NTSC PAL mode and no garbage or flicker 3 Check if hot key is supported SONYTrinitron 14 VPL CX5 no support ACER AL2423W 1920 1200 no support Projector 3MProjector CMV CM 930D17...

Page 207: ...device manager while you plug in 2 Copy a 100MB file and check no lost FDD MSI PM DS8A 8X no support Imation HQT no support BD DVD CD RW NU External BD Combo no support 1 No yellow bang in device man...

Page 208: ...h MicroSD card MS Duo Adapter MicroSD Sandisk microSD 8G Test with MicroSD to MicroSD to MS Pro Duo Adapter MS Duo Adapter Sony MS Duo Adapter Test with MS Pro duo card SanDisk MS Duo Adapter Sony MS...

Page 209: ...arhammerR 40 000 Dawn of WarR II Tomb Raider Anniversary Call of Duty 4 Enemy Territory Quake Wars World in Conflict QUAKE 4 Crysis Command Conquer 3 Tiberium Wars don t support Unreal Tournament 3 20...

Page 210: ...Man 3 no support no support Sunshine no support War no support Cars Resident evil3 H 264 1080P Profile 1 1 PIP Play ch no support Saw IV no support Blu Ray Bail H 264 1080i Play chapter2 Made in U S...

Page 211: ...ormation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical...

Page 212: ...202...

Page 213: ...ving 47 Display 3 display hotkeys 12 E Euro Key 13 External Module Disassembly Flowchart 41 F Features 1 FLASH Utility 31 Flash Utility 31 FRU Field Replaceable Unit List 169 H Hard Disk Drive Module...

Page 214: ...ure 144 S Speaker Module Removing 77 speakers hotkey 12 System Block Diagram 3 T Test Compatible Components 193 Thermal Module Removing 76 112 Touch Pad Failure 149 Troubleshooting Built in KB Failure...

Page 215: ...205...

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