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Acer 4740G series, Service Manual

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Acer 4740G series Service Manual Download Page 156

146

Chapter 4

ODD Failure

If the 

ODD

 fails, perform the following actions one at a time to correct the problem. Do not replace a non-

defective FRUs:

ODD Not Operating Correctly

If the 

ODD

 exhibits any of the following symptoms it may be faulty:

•

Audio CDs do not play when loaded 

•

DVDs do not play when loaded 

•

Blank discs do not burn correctly 

•

DVD or CD play breaks up or jumps 

•

Optical drive not found or not active: 

•

Not shown in My Computer or the BIOS setup 

•

LED does not flash when the computer starts up 

•

The tray does not eject

•

Access failure screen displays

•

The ODD is noisy

Perform the following general solutions one at a time to correct the problem.

1.

Reboot the computer and retry the operation.

2.

Try an alternate disc.

3.

Navigate to 

Start

´

 

Computer

. Check that the ODD device is displayed in the 

Devices

 

with

 

Removable

 

Storage

 panel.

4.

Navigate to 

Start

´

 

Control

 

Panel

´

 

System

 

and

 

Maintenance

´

 

System

´

 

Device

 

Manager

.

Summary of Contents for 4740G series

Page 1: ...Aspire 4740 4740G Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made to this service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...ity 32 Boot 35 Exit 36 BIOS Flash Utility 37 DOS Flash Utility 38 WinFlash Utility 40 Remove HDD BIOS Password Utilities 41 Removing BIOS Passwords 42 Miscellaneous Utilities 44 Machine Disassembly and Replacement 47 Disassembly Requirements 47 General Information 48 Pre disassembly Instructions 48 Disassembly Process 48 External Module Disassembly Process 49 External Modules Disassembly Flowchart...

Page 8: ...MIC Module 104 Replacing the Antennas 105 Replacing the LCD Panel 108 Replacing the Camera Module 110 Replacing the LCD Bezel 111 Main Module Reassembly Procedure 112 Replacing the CPU 112 Replacing the Thermal Module 113 Replacing the RJ 11 Port 114 Replacing the Mainboard 115 Replacing the Bluetooth Module 116 Replacing the Modem Module 117 Replacing the USB Board 117 Replacing the Media Board 1...

Page 9: ...Reader Failure 152 Thermal Unit Failure 152 External Mouse Failure 153 Other Failures 153 Intermittent Problems 154 Undetermined Problems 154 Post Codes 155 Jumper and Connector Locations 161 Top View 161 Bottom View 162 Clearing Password Check and BIOS Recovery 163 Clearing Password Check 163 BIOS Recovery by Crisis Disk 164 FRU Field Replaceable Unit List 165 Aspire 4740 4740G Exploded Diagrams ...

Page 10: ...X Table of Contents ...

Page 11: ...hics 16 9 aspect ratio 14 HD 1366 x 768 NVIDIA GeForce 310M Aspire 4740G Integrated Intel GMA HD graphics Aspire 4740 Storage subsystem 2 5 hard disk drive Optical drive option Blu ray Disc DVD Super Multi double layer drive DVD Super Multi double layer drive Multi in 1 card reader Audio Dolby optimized surround sound system with two built in stereo speakers True 5 1 channel surround sound output ...

Page 12: ...23 38 6 H mm 13 4 x 9 4 x 0 9 1 5 inches 2 3Kg 5 07lbs with 6 cell battery Privacy control Acer Bio Protection fingerprint solution BIOS user supervisor HDD passwords Kensington lock slot Power subsystem ACPI 3 0 48 8 W 4400 mAh 3 pin 65 W AC adapter ENERGY STAR Special keys and controls 86 87 91 key keyboard Touchpad pointing device I O interface Multi in 1 card reader SD MMC MS MS PRO xD USB 2 0...

Page 13: ... C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models The specifications listed above are for reference only The exact configuration of your PC depends on the model purchased ...

Page 14: ...V 48MHz RJ45 Clock Generator IDT 9LRS3199AKLFT SILEGO SLG8SP587 page 37 Fan Control Power Circuit DC DC page 8 204pin DDRIII SO DIMM X2 page 42 Intel BIOS ROM 1 5V DDRIII 800 1066 1333 page 38 HDA Codec page 12 Memory BUS DDRIII PCH HD Audio page 41 page 4 5 6 7 8 9 Ibex Peak M page 10 11 page 38 ENE KB926 Audio AMP page 34 page 32 USB port 8 HS USB Port 2 eSATA USB port 0 sub board page 35 8 2 e ...

Page 15: ... Internal microphone for sound recording 3 Display screen Also called Liquid Crystal Display LCD displays computer output Configuration may vary by models 4 Power button Turns the computer on and off 5 Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components 6 Keyboard For entering data into your computer ...

Page 16: ... sensitive pointing device which functions like a computer mouse 11 Touchpad Toggle Turns the internal touchpad on and off 12 Volume Up Volume Down Increase system volume decrease system volume 13 Programmable key User programmable Backup key Launches Acer Backup Management for three step data backup Wireless LAN communication button indicator Enables disables the wireless LAN function Indicates t...

Page 17: ...o Icon Item Description 1 Power Indicates the computer s power status Battery Indicates the computer s battery status 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode ...

Page 18: ...s high definition digital video connections 6 Line in jack Accepts audio line in devices e g audio CD player stereo walkman mp3 player Microphone jack Accepts inputs from external microphones Headphones speaker line out jack with S PDIF support Connects to audio line out devices e g speakers headphones 7 Multi in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Sti...

Page 19: ...e eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 Modem RJ 11 port Connects to a phone line 7 Kensington lock slot Connects to a Kensington compatible computer security lock No Item Description 1 V...

Page 20: ... battery for removal 3 Hard disk bay Houses the computer s hard disk secured with screws 4 Memory compartment Houses the computer s main memory 5 Battery lock Locks the battery in position 6 Ventilation slots and cooling fan Enables the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan ...

Page 21: ...ttons These buttons are called easy launch buttons They are Programmable Backup Wireless LAN and Bluetooth To set the programmable key run the Acer Launch Manager Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status Icon Function Description Programmable key User Programmable Backup key Launches Acer Backup Management for three step ...

Page 22: ...certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiv...

Page 23: ...percase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys r...

Page 24: ...work domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F ...

Page 25: ...ttings Management in Acer Empowering Technology Fn F3 Acer ePower Management Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touc...

Page 26: ...lt Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system versio...

Page 27: ...music player launching with Acer MusicLaunch secure Internet favorites via Acer MyLaunch and fast application website launching and login with Acer FingerLaunch while Acer ProfileLaunch can launch up to three applications websites from a single finger swipe Acer Bio Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav With Acer Bio Pro...

Page 28: ... N Ci3330M 2 13 GHz 2 1 6 3 MB mPGA 989 35 W KC 33001 DMP Ci3350M 2 26 GHz 2 2 5 3 MB mPGA 989 35 W KC 35001 DMP Ci5430M 2 26 GHz 2 4 2 5 3 MB mPGA 989 35 W KC 43001 DMP Ci5520M 2 4 GHz 2 4 2 5 3 MB mPGA 989 35 W KC 52001 DMP Ci5540M 2 53 GHz 2 4 2 5 3 MB mPGA 989 35 W KC 54001 DMP Ci7620M 2 66 GHz 4 N A 4 MB mPGA 989 35 W KC 62001 DMP Item Specifications Core logic Intel Ibex Peak M HM55 Keyboard...

Page 29: ...9 99 99 99 4200 40 Item Specification BIOS Vendor Insyde H20 BIOS Version V0 09 BIOS ROM Type Flash ROM BIOS ROM Size 4 MB Supported Protocols Support ISIPP Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Various hot keys for system control Support SMBIOS 2 3 PCI2 2 Refer to Acer BIOS specification DMI utility for BIOS serial number configurable asset tag Support PXE Support WinFlash ...

Page 30: ...R III Synchronous DRAM Support DIMM Speed 800 1066 MHz Support DIMM voltage 1 5V Support DIMM package 204 pin DDR III 800 1066 SO DIMM Cache 6MB L2 on CPU VGA Memory 512 MB with optional adjustable 128MB UMA VGA memory share from North Bridge Memory module combinations You can install memory modules in any combination as long as they match the above specifications Slot 1 Slot 2 Total Memory 0MB 51...

Page 31: ...0 320 250 160 Bytes per sector 512 512 512 512 512 Data heads 4 4 2 4 4 4 2 4 3 2 2 Drive Format Disks 2 2 or 1 1 2 2 2 1 2 2 1 1 Spindlespeed RPM 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA SATA Internal transfer rate Mbits sec max 778 352 1 175 400 794 typical 106 Mbits s maximum I O data transfer rate Mbytes sec max 300 ...

Page 32: ...disc format Applicable media types Writing Confirms to DVD R Version 1 2 and DVD RW Version 1 3 DVD R DL Version 1 0 DVD R Version 2 0 DVD RW Version 1 2 DVD R DL Version 3 0 Reading DVD single dual layer PTP OTP DVD R single dual layer DVD R single double layer DVD RW DVD RW CD DA CD ROM CD ROM XA Photo CD Multi session Video CD CD I FMV CD Extra CD Plus CD R and CD RW Loading mechanism Drawer So...

Page 33: ... 1 data disc CD ROM Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming to Orange Book Part 3 read write DVD Read DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD Video DVD Audio SACD Hybrid UDF DVD DVD R DVD R DL DVD R 3 95 GB DVD R Authoring DVD R Multi Border D...

Page 34: ...itsubishi Verbatim Taiyo Yuden Mitsui Ricoh Fuji film Sony Hitachi Maxell Memorex RITEK CMC P V C JVC SKC ACER Prime Disc TDK CD RW Media 10x 4x Ricoh Mitsubishi Verbatim ACER OPTROM Memorex P V C RITEK CMC LEADDATA GigaStorage Prodisc Fornex Samsung Philips DVD Write DVD R Media 16x 8x 4x 2 4x Taiyo Yuden Mitsubishi Verbatim Ricoh TDK DVD R Double Layer Media 8x 2 4x Mitsubishi Verbatim DVD RW Me...

Page 35: ...Normally white Typical White Luminance cd m2 also called Brightness 220 typ Contrast Ratio typical 500 Response Time Optical Rise Time Fall Time msec 8 typ Input Voltage 3 3V 0 3V Typical Power Consumption watt 5W max Weight 375g max Physical Size mm 324 0 H x 192 5 V x 5 2 D Electrical Interface LVDS Support Color 262 144 Viewing Angle degree Min Typ Horizontal CR 10 40 45 40 45 Vertical 10 15 25...

Page 36: ...ores 128 Graphics Clock 1836 MHz Texture Fill Rate 47 2 billion sec Memory Interface Width 256 bit Memory Bandwidth 64 GB sec Maximum VGA Resolution 2048x1536 Item Specification Keyboard Controller ENE KB926 Total number of keypads 86 87 91 key Windows logo key Yes Internal external keyboard work simultaneously Yes Item Specification Type Realtek RTS5159 ...

Page 37: ...ate for flash memory card interfaces Support MS PRO v1 02 Support MS v1 43 Support MS PRO HG Duo v1 01 Support SD version 2 0 Support MMC version 4 2 Support xD v1 2 Integrated Fast 8051 microprocessor External serial EEPROM interface 12MHz crystal oscillator with integrated PLL Support 48Mhz directly input from clock generator On chip 3 3V to 1 8V regulator On chip MOSFET with 250mA capability fo...

Page 38: ...EEPROM size with ability to use on chip memory Supports iSCSI boott PCI Express CLKREQ support Integrated switching regulator for improved power consumption IPv4 and IPv6 large send offload and checksum offload LSO TCO Item Specification Type ENE KB926 Features Several protocols decoded encoded by hardware Interrupt for CIR application Support wide narrow band receiver Transmit Receive simultaneou...

Page 39: ...e boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Power Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expa...

Page 40: ...his system UUID Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment DCE InsydeH20 Setup Utility Rev 3 5 F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Intel R Core TM i7 CPU M620 2 67GHz 2 67G...

Page 41: ...s the Press F12 to display boot menu message during startup Option Enabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode Control the mode in which the SATA controller should operate Option AHCI or IDE...

Page 42: ...e the value of parameters N A Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters N A Set HDD Password Press Enter to set the Hdd password When Hdd password is set this password protects the Hdd from unautho...

Page 43: ...ter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 Type the current password in the Enter Current Password field and press Enter...

Page 44: ... When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen...

Page 45: ... up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 Network Boot LEGACY PCI DEVICE 2 USB FDD 3 IDE0 Hitachi HT S545050B9A300 4 USB HDD 5 USB CDROM 6 IDE1 TSSTcorp CDDVDW TS L633C Boot priority order 1 Network Boot LEGACY PCI DEVICE 2 USB FDD 3 IDE0 Hitachi HT S545050B9A300 4 U...

Page 46: ...ues for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Item Specific Help Exit System Setup and save your changes to CMOS F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Ex...

Page 47: ... Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootab...

Page 48: ... the following message displays Item Specific Help Use or to select a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 Network Boot LEGACY PCI DEVICE 2 USB FDD 3 IDE0 Hitachi HT S545050B9A300 4 USB HDD 5 USB CDRO...

Page 49: ...Chapter 2 39 Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays ...

Page 50: ...rm the following steps to use the WinFlash Utility 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays 3 When the process is complete close all programs and applications and reboot the system ...

Page 51: ... example 4 Boot up the system to a removable bootable drive containing DOS and the UnlockHD EXE program and open a DOS prompt For instructions on changing boot priority see Boot on page 35 5 Enter the UnlockHD EXE command and input the key to create an unlock code Make a note of the result for example 46548274 6 Reboot and enter the BIOS by pressing F2 when prompted 7 Go to the Security menu and s...

Page 52: ... three times System Disabled displays on the screen See the image below To reset the BIOS password run BIOS_PW EXE as follows 1 Key in bios_pw 14452 0 2 Select one string from the list 3 Reboot the system and key in the selected string qjjg9vy 07yqmjd etc for the BIOS user password ...

Page 53: ...words To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 54: ...erating system Windows etc To update the DMI Pool perform the following steps 1 Enter into DOS 2 Execute dmitools exe The following messages show dmitools usage dmitools r Read dmi string from memory dmitools wm xxxx Write manufacturer name to EEPROM max 16 characters dmitools wp xxxx Write product name to EEPROM max 16 characters dmitools ws xxxx Write serial number to EEPROM max 22 characters dm...

Page 55: ...uct Name to EEPROM Input dmitools wp Acer Example 3 Write Serial Number to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EEPROM Input dmitools wa Acer Asstag ...

Page 56: ...46 Chapter 2 ...

Page 57: ...you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers Thin metal pin for ejecting the ODD tray NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting ...

Page 58: ...embly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List De...

Page 59: ... want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Part No WLAN Module M2 3 2 86 PAA02 001 HDD Carrier M3 3 4 86 PAA02 006 ODD Module M2 5 5 1 86 PAA02 003 ODD Bracket M2 3 2 86 PAA02 001 Remove Lower Covers Remove Dummy Card Disconnect power and signal cables from system Remove Battery Turn off ...

Page 60: ...the Battery Pack 1 Turn the computer over 2 Slide the battery locking latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 1 2 ...

Page 61: ...Chapter 3 51 Removing the SD Dummy Card 1 Push the SD dummy card all the way in to eject it 2 Pull the dummy card out from the slot ...

Page 62: ...Removing the Lower Covers 1 See Removing the Battery Pack on page 50 2 Loosen the five 5 captive screws in the covers as shown 3 Remove the DIMM Cover 4 Remove the WLAN Cover as shown WLAN Cover HDD Cover DIMM Cover ...

Page 63: ...Chapter 3 53 5 Carefully open the HDD Cover ...

Page 64: ...e WLAN Module 1 See Removing the Lower Covers on page 52 2 Disconnect the two 2 antenna cables as shown 3 Remove the two 2 securing screws 4 Pull the WLAN module out of the slot Step Size Quantity Screw Type WLAN Module M2 3 2 ...

Page 65: ...Chapter 3 55 5 Remove two 2 screws from the WLAN bracket and lift it clear of the device ...

Page 66: ... DIMM Modules 1 See Removing the Lower Covers on page 52 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat steps 2 and 3 for any remaining DIMM modules ...

Page 67: ...Module 1 See Removing the Lower Covers on page 52 2 Grasp the Pull Tab and slide the HDD away from the connector 3 Pull the HDD up as shown to remove NOTE To prevent damage to HDD avoid pressing down on it or placing heavy objects on top of it ...

Page 68: ...58 Chapter 3 4 Remove the four 4 screws two each side securing the HDD to the carrier 5 Lift the HDD out to remove Step Size Quantity Screw Type HDD Carrier M3 3 4 ...

Page 69: ...he Optical Disk Drive Module 1 See Removing the Lower Covers on page 52 2 Remove the screw securing the ODD module 3 Insert an implement to push the ODD Module out of the bay Step Size Quantity Screw Type ODD Module M2 5 5 1 ...

Page 70: ...et and remove the ODD bracket from the optical disk drive module 5 Insert a pin in the manual eject hole of the ODD bezel to eject the ODD tray 6 Press down on the locking latch to release and remove the ODD bezel Step Size Quantity Screw Type ODD Bracket M2 3 2 ...

Page 71: ...r M2 5 10 10 86 PAA02 004 M2 5 5 5 86 PAA02 003 Finger Print Reader M2 3 1 86 PAA02 001 Remove External Modules before proceeding Remove Thermal Module Remove Mainboard Remove Fingerprint Reader Remove Switch Cover Remove Keyboard Remove CPU Remove LCD Module Remove Bluetooth Module Remove Function Board Remove USB Board Remove Modem Module Lower Cover Upper Cover Remove Speaker Module Remove Uppe...

Page 72: ... PAA02 001 USB Board M2 5 3 1 86 PAA02 002 Modem Module M2 3 2 86 PAA02 001 BT Module M2 5 3 1 86 PAA02 002 Mainboard M2 5 3 1 86 PAA02 002 Thermal Module M2 5 3 2 4 86 PAA02 007 Media Board M2 5 3 2 86 PAA02 002 Step Screw Quantity Part No ...

Page 73: ... 2 screws from the Hinge Covers 3 Slide the covers off the hinges in the direction of the arrows IMPORTANT The left and right Hinge Covers are shaped differently and marked L and R on the inside Ensure that the correct cover is used during reassembly Step Size Quantity Screw Type Hinge Covers M2 3 2 ...

Page 74: ...50 2 See Removing the Hinge Covers on page 63 3 Locate and remove the six 6 securing screws on the bottom of the computer 4 Turn the computer over and open the LCD module to expose the Switch Cover IMPORTANT The LCD module does not fully extend Damage will occur if you attempt to extend the LCD module beyond the manufacturer s design Step Size Quantity Screw Type Switch Cover red callout M2 5 3 4 ...

Page 75: ...lift the leftside of the cover upward 2 to release the securing pins 6 Lift the left side of the Switch Cover first and gently rotate it from left to right while lifting the right side clear of the casing 7 Lift the Switch Cover clear of the chassis 1 2 ...

Page 76: ...n page 64 2 Lift the keyboard from both sides to clear the securing tabs underneath 3 Push the Keyboard toward the LCD screen to expose the Keyboard FFC cable 4 Unlock the connector and pull the FFC to remove it from the Mainboard 5 Remove the keyboard from the chassis ...

Page 77: ...ing the Keyboard on page 66 2 Remove the two 2 securing screws from the Speaker Module 3 Remove the adhesive tape securing the LCD cables to the Speaker Module 4 Disconnect the speaker cable as shown Step Size Quantity Screw Type Speaker Module M2 5 3 2 ...

Page 78: ...68 Chapter 3 5 Rotate the Speaker Module upward rear edge first to clear the LCD cables and remove it from the chassis ...

Page 79: ...See Removing the WLAN Module on page 54 2 See Removing the Keyboard on page 66 3 Turn the computer over Remove the two 2 securing screws as shown 4 Pull the Antenna cables through the casing Step Size Quantity Screw Type LCD Module M2 5 5 2 ...

Page 80: ...remove the Antenna cable from the cable channel 6 Turn the computer over Remove two 2 pieces of adhesive tape from the Antenna cables 7 Rest the computer on the LCD Module and push the Antenna cable through the chassis as shown ...

Page 81: ...Chapter 3 71 8 Completely remove the Antenna from the cable channel 9 Disconnect the LCD cables from the Mainboard as shown ...

Page 82: ...Remove the two 2 securing screws from the left LCD hinge 11 Remove the two 2 securing screws from the right LCD hinge Step Size Quantity Screw Type LCD Module M2 5 5 2 Step Size Quantity Screw Type LCD Module M2 5 5 2 ...

Page 83: ...Chapter 3 73 12 Peel back the foil tab from the LCD Hinge as shown 13 Carefully remove the LCD Module from the chassis ...

Page 84: ...e Upper Cover 1 See Removing the LCD Module on page 69 2 Turn the computer over Remove the fifteen screws on the bottom panel Step Size Quantity Screw Type Upper Cover red call out M2 5 10 10 Upper Cover green callout M2 5 5 5 ...

Page 85: ...the computer over and disconnect the three 3 FFC cables from the mainboard Unlock the connector and disconnect A as shown Unlock the connector and disconnect B as shown Unlock the connector and disconnect C as shown A C B ...

Page 86: ...s to the surface 4 Pry apart the left side of the Lower Cover as shown and lift the rear edge of the Upper Cover upward 5 Ease the lower casing outward to clear the securing clips and pry apart the right side as shown Lift the rear edge of the Upper Cover upward 6 Completely remove the Upper Cover from the Lower Cover ...

Page 87: ...he Discrete SKU supports Finger Print Reader technology 1 See Removing the Upper Cover on page 74 2 Remove the one 1 securing screw on the bracket 3 Remove the adhesive tape from the FFC cable as shown Step Size Quantity Screw Type Finger Print Reader M2 3 1 ...

Page 88: ...78 Chapter 3 4 Remove the finger print bracket by angling the bracket upward as shown 5 Detach the FFC from the Touchpad Bracket cable as shown 6 Remove the finger print board from the casing ...

Page 89: ...1 See Removing the Upper Cover on page 74 2 Lift the FFC to disengage the adhesive 3 Open the FFC locking latch as shown and remove the FFC 4 Remove the two 2 screws from the TouchPad Bracket Step Size Quantity Screw Type TouchPad Bracket M2 3 2 ...

Page 90: ...80 Chapter 3 5 Remove the TouchPad Bracket from the Upper Cover ...

Page 91: ...moving the Media Board Cover from the Upper Cover to prevent damage or stress to the surface 1 See Removing the Upper Cover on page 74 2 Detach the media board FFC from the upper case 3 Remove the two 2 securing screws as shown 4 Lift the media board clear of the upper case ...

Page 92: ...82 Chapter 3 Step Size Quantity Screw Type Media Board M2 5 3 2 ...

Page 93: ...e Removing the Upper Cover on page 74 2 Remove the one 1 securing screw from the USB board 3 Remove the adhesive tape as shown 4 Open the FFC locking latch and remove the FFC from the Mainboard Step Size Quantity Screw Type USB Board M2 5 3 1 ...

Page 94: ...84 Chapter 3 5 Lift the FFC to detach the adhesive from the casing 6 Lift the USB Board clear of the casing ...

Page 95: ...page 74 2 Remove the adhesive tape securing the cable to the Modem and remove the two 2 securing screws 3 Lift the Modem Module clear of the Mainboard as shown 4 Turn the module over and disconnect the Modem cable Remove the module from the casing Step Size Quantity Screw Type Modem Module M2 3 2 ...

Page 96: ... on page 74 2 Remove the adhesive tape 3 Grasp the cable as shown and pull to disconnect from the Bluetooth module 4 Disconnect the cable from the Mainboard and remove it from the cable channel as shown 5 Remove the one 1 securing screw and remove the module from the chassis ...

Page 97: ...Chapter 3 87 Step Size Quantity Screw Type Bluetooth Module M2 5 3 1 ...

Page 98: ... 2 See Removing the USB Board on page 83 3 See Removing the Modem Module on page 85 4 See Removing the Bluetooth Module on page 86 5 Grasp the RJ 11 cable and remove it from the Mainboard as shown 6 Remove the one 1 securing screw Step Size Quantity Screw Type Mainboard M2 5 3 1 ...

Page 99: ...Chapter 3 89 7 Lift one edge of the mainboard as shown to remove it from the base ...

Page 100: ...g the Mainboard on page 88 2 Turn the Lower Cover over and pull the Modem cable through the casing as shown 3 Completely remove the Modem cable from the cable channels 4 Turn the computer over Pull the Modem cable completely through the casing as shown ...

Page 101: ...Chapter 3 91 5 Remove the adhesive tape and lift the cable out of the cable channels as shown 6 Detach the adhesive and lift the cable bundle out of the casing 7 Remove the RJ 11 Port from the casing ...

Page 102: ...88 2 Turn the Mainboard over and place on a clean surface 3 Hold the fan cable connector and lift to disconnect from the mainboard 4 Remove the four 4 screws from the Thermal Module in numerical order from 4 to 1 Step Size Quantity Screw Type CPU Thermal Module M2 5 3 2 4 1 4 3 2 ...

Page 103: ...e Thermal Module by lifting both ends up and away at the same time 5 Hold the module on both sides and lift it clear of the Mainboard IMPORTANT If the replacement Thermal Module does not include a thermal protection pad reuse the original thermal protection pad with the new Thermal Module ...

Page 104: ... Chapter 3 Removing the CPU 1 See Removing the Thermal Module on page 92 2 Using a flat screwdriver turn the CPU socket latch counter clockwise 180 to release the CPU 3 Lift the CPU clear of the Mainboard ...

Page 105: ...l M2 5 5 6 86 PAA02 003 Camera Module M2 5 3 1 86 PAA02 002 LCD Panel M2 5 5 2 86 PAA02 003 M2 5 3 1 86 PAA02 002 LCD Brackets M2 3 6 86 PAA02 001 Remove LED Panel Remove LED Bezel Remove LED FPC Cable Remove Camera Module Remove LED Panel from Main Unit before proceeding Remove LED Brackets Remove Antenna Remove MIC Module ...

Page 106: ...on page 69 2 Remove the six 6 screw caps and screws as shown 3 Starting at the center of the top edge pry the inside of the bezel away from the screen Work round the edges to pry the bezel away from the screen as shown Step Size Quantity Screw Type LCD Bezel M2 5 5 6 ...

Page 107: ...Chapter 3 97 4 Lift the bezel away from the panel ...

Page 108: ...Remove the one 1 screw from the Camera Bracket as shown 3 Lift the Camera Bracket right side first clear of the casing 4 Lift the Camera Module clear of the casing and disconnect the cable from the Module 5 Remove the Camera Module Step Size Quantity Screw Type Camera Module M2 5 3 1 ...

Page 109: ...ule on page 98 2 Remove the two 2 securing screws from the LCD hinges and the one 1 LCD grounding screw 3 Remove the Camera cable bundle from the top of the casing as shown Step Size Quantity Screw Type LCD Panel red callout M2 5 5 2 LCD Panel green callout M2 5 3 1 ...

Page 110: ...100 Chapter 3 4 Lift the LCD Panel out of the casing as shown ...

Page 111: ... the adhesive 3 Grip the clear protective covering on the LCD cable and pull it back 1 4 Remove the cable from the panel as shown 2 5 Remove the six 6 securing screws three on each side from the LCD Panel brackets in numeric order from 3 to 1 6 Remove the LCD brackets by pulling them away from the LCD Panel Step Size Quantity Screw Type LCD Brackets M2 3 6 1 2 2 1 3 2 3 1 ...

Page 112: ... 99 2 Remove the foil tabs holding the antenna cables in place Ensure the cables are free from obstructions 3 Remove the foil tabs securing the left and right antennas to the LCD module and lift the antennas clear 4 Remove the antenna cables and assembly from the LCD module ...

Page 113: ...g the MIC Module 1 See Removing the Antennas on page 102 2 Remove the foil tabs and tape holding the MIC Module cable in place Ensure the cable is free from obstructions 3 Remove the MIC cable and Module from the LCD module ...

Page 114: ...ssembly Procedure Replacing the MIC Module 1 Replace the MIC Module in the LCD casing 2 Run the cable as shown and replace the adhesive tape to hold it in place IMPORTANT Ensure that the cable runs as shown in the hinge well area ...

Page 115: ...ping 2 Run the cable as shown and replace the foil tab 3 Run the cable along the edge of the casing using all available cable clips 4 Run the cable as shown and replace the foil tab 5 Replace the Antenna in the casing as shown and secure it in place with the tape 6 Ensure that the securing pin is properly located ...

Page 116: ...e edge of the casing using all available cable clips 9 Run the cable as shown and replace the foil tab 10 Run the cable as shown and replace the foil tab 11 Run the cable along the edge of the casing using all available cable clips 12 Replace the Antenna in the casing as shown and secure it in place with the foil tab ...

Page 117: ...Chapter 3 107 13 Ensure that the securing pin is properly located ...

Page 118: ... screws in numeric order from 1 to 3 3 Turn the panel over Insert the LCD Panel cable into the LCD Panel as shown 1 Replace the securing strip 2 4 Run the LCD cable as shown and press down along the length of the cable to secure it in place 5 Insert the LCD panel into the casing back edge first as shown 6 Ensure that the four 4 locating pins are properly seated before continuing 2 3 1 2 1 3 2 1 ...

Page 119: ...casing as shown 8 Replace the three 3 screws to secure the panel and grounding within the LCD module IMPORTANT When replacing the screws in the LCD brackets red callout do not use the screw holes marked with X These slots are reserved for the Bezel securing screws ...

Page 120: ...to the Camera Module 2 Place the Camera Module in the casing as shown 3 Ensure that the locating pins are correctly seated 4 Insert the Camera Bracket left side first to engage the securing clip 5 Lower the bracket into place as shown 6 Replace the one 1 securing screw ...

Page 121: ...ess in the areas marked to snap it into place 2 Press down the sides of the bezel working toward the top edge 3 Press down the top edge to complete the process IMPORTANT Ensure there are no gaps between the casing and the Bezel 4 Replace the six 6 securing screws and screw caps on the LCD bezel ...

Page 122: ...as a Pin1 locator that must be positioned corresponding to the marker on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Using a flat bladed screw driver rotate the CPU locking screw 180 clockwise to secure the CPU in place CPU Pin1 Locator ...

Page 123: ...T If the replacement Thermal Module does not include the thermal protection pad shown below reuse the original thermal protection pad with the new Thermal Module 1 Align and place the Thermal Module in the on the mainboard as shown 2 Replace the four 4 screws from the Thermal Module numerically from 1 to 4 3 Connect the fan cable to the mainboard as shown 1 4 3 2 ...

Page 124: ...sing and apply pressure to secure the adhesive in place 3 Run the cable along the cable channels using all available cable clips 4 Insert the cable through the casing as shown 5 Turn the computer over and run the cable along the cable channels using all available cable clips 6 Insert the cable through the casing as shown ...

Page 125: ...low the I O Ports through the casing then lower it into place 2 Ensure the screw socket is aligned Replace the one 1 securing screw as shown NOTE Make sure the I O ports are positioned correctly through the lower cover and the screw sockets are visible through the mainboard 3 Replace the RJ 11 cable in the retaining clip on the Mainboard ...

Page 126: ...uetooth Module left side first and lower it into place 2 Replace the one 1 securing screw 3 Reconnect the Bluetooth cable to the Mainboard 4 Run the cable through the channel as shown 5 Reattach the tape and reconnect the Bluetooth cable to the Bluetooth Module ...

Page 127: ...the Modem Module on the Mainboard 3 Align the screw sockets and replace the two 2 screws 4 Secure the Modem cable in place with the adhesive tape 1 Insert the USB Board into the casing ensuring that the USB Port is accessible through the case 2 Run the cable along the casing and insert it into the FFC connector ...

Page 128: ...ing the Media Board Cover to prevent damage or stress to the surface 1 Place the media board in the upper case 2 Replace the two 2 securing screws as shown 3 Adhere the FFC to the upper case as shown 3 Lock the connector and press down on the FFC cable to secure it on the casing ...

Page 129: ...Chapter 3 119 ...

Page 130: ...asing 2 Replace the two securing screws 3 Replace the FFC and close the locking latch 4 Run the cable along the Bracket and press down to secure it in place 1 Replace the Finger Print Reader in the Upper Cover in the direction of the arrow 2 Run the FFC along the TouchPad bracket and replace the adhesive tape ...

Page 131: ...Chapter 3 121 3 Replace the Finger Print Reader Bracket rear edge first and lower it into place 4 Replace the one 1 securing screw ...

Page 132: ... taken when replacing the Upper Cover to prevent damage or stress to the surface 1 Place the Upper Cover on the Lower Cover front edge first and lower it into place 2 Starting with the sides press down all around the perimeter of the cover to secure it in place ...

Page 133: ...Chapter 3 123 3 Reconnect the three 3 FFC cables to the mainboard Connect and lock connector A as shown Connect and lock connector B as shown Connect and lock connector C as shown A C B ...

Page 134: ...124 Chapter 3 4 Turn the computer over Replace the fifteen screws on the bottom panel ...

Page 135: ...kets and lower the module into the chassis taking care not to trap the LCD cables 2 Replace the two 2 securing screws on the right hinge as shown 3 Replace the foil tab on the left hinge 4 Replace the two 2 securing screws on the left hinge as shown 5 Reconnect the LCD cable to the Mainboard ...

Page 136: ...n the Switch Cover is replaced 6 Insert the Antenna cables through the casing as shown and pull through from the underside 7 Ensure the cable is pulled completely through the casing 8 Run the Antenna cables along the cable channel as shown using all available cable clips ...

Page 137: ...er is replaced 9 Replace the two 2 pieces of adhesive tape to secure the cables in place 10 Run the Antenna cables along the cable channel as shown using all the available cable clips 11 Pull the Antenna through the casing into the WLAN bay as shown 12 Replace the two 2 securing screws ...

Page 138: ... Module in the lower case IMPORTANT Run the LCD cables over the Speaker Module as shown to avoid trapping when the Switch Cover is replaced 2 Reconnect the Speaker cable 3 Replace the adhesive tape to secure the LCD cables in place 4 Replace the two 2 securing screws as shown ...

Page 139: ...ard on the Upper Cover face up and reconnect the FFC cable to the Mainboard 2 Insert the Keyboard front edge first into the Upper Cover as shown Ensure that the five 5 tabs are correctly seated 3 Press down both sides of the keyboard to locate it correctly ...

Page 140: ...g the Switch Cover 1 Place the Switch Cover on the Upper Case as shown 2 Press down both sides of the Switch Cover to snap it into place 3 Continue to press down as shown to correctly seat the Switch Cover on the Upper Cover ...

Page 141: ...Chapter 3 131 4 Turn the computer over and replace the six 6 securing screws as shown ...

Page 142: ...d right Hinge Covers are shaped differently and marked L and R on the inside Ensure that the correct cover is used during reassembly 1 Align the Hinge Covers screw hole side up and slide them on to the hinge assemblies 2 Replace the two 2 securing screws and caps ...

Page 143: ...he ODD Bezel as shown and press it into place Close the ODD drawer 2 Align the ODD Bracket as shown and replace the securing screws 3 Push the ODD Module into the chassis as shown until the bezel is flush with the casing 4 Replace the securing screw ...

Page 144: ... Place the HDD carrier on the HDD 2 Replace the four 4 securing screws two each side 3 Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface 1 Insert the DIMM Module flush with the connector and press down to lock in place ...

Page 145: ...cure the module 3 Connect the two 2 antenna cables to the module NOTE The White cable goes to the upper terminal and the black cable to the lower terminal IMPORTANT Ensure that the cabling is replaced as shown to avoid trapping when the covers are replaced 1 Replace the Lower Covers and secure the captive screws WLAN Cover HDD Cover DIMM Cover ...

Page 146: ... dummy card into the slot until it is flush with the chassis cover Replacing the Battery 1 Slide and hold the battery release latch to the release position 1 then insert the battery and press down 2 2 Slide the battery lock unlock latch to the lock position 1 2 ...

Page 147: ...ymptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 205 Symptoms Verified Go To Power On Issue Page 138 No Display Issue Page 139 LCD Failure Page 141 Internal Keyboard Failure Page 141 Touchpad Failure Page 142 Internal Speaker Failure Page 142 Internal Microphone Failure Page 144 ODD Failure Page 146 Rightside USB Failure Page 149 M...

Page 148: ... outlet 2 Remove any extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit and fan airways are free of obstructions 5 Remove all external and non essential hardware connected to the computer t...

Page 149: ... power see Power On Issue on page 138 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 150: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 151: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 152: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 153: ...ag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Sp...

Page 154: ...d select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 Increase the volume to the maximum setting and click OK 7 Test the microphone hardware a Select the microphone and click C...

Page 155: ...ocate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device on t...

Page 156: ...reaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check ...

Page 157: ... Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device M...

Page 158: ...erboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 48 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem...

Page 159: ... fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Modem Function Failure If the internal Modem fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 160: ...problem Do not replace a non defective FRUs Start Reconnect the Antenna to the card Check Antenna to WLAN WiMAX C ard Check Antenna Swap the Antenna Check WLAN WiMAX Card Swap WLAN WiMAX Card Check Function Board Swap Function Board Swap Mainboard OK OK OK OK NG NG NG NG Start Reconnect the cable to the module Check BT cable connected Check BT cable Swap the cable Check BT Module Swap BT Module Ch...

Page 161: ... Do not replace a non defective FRUs Media Board Failure If the Media Board fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Start Reconnect the Function B to MB FFC cable Check Function B to MB connection Check Function B and FFC Swap the Function Board Swap Mainboard OK OK NG NG ...

Page 162: ...n defective FRUs Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Start Reconnect the cable to the Mainboard Check Fan power cable Check Fan Swap the Thermal Module CPU Heatink well seated Seat it well Check CPU Swap CPU Swap Mainboard OK OK OK OK NG NG NG NG ...

Page 163: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 164: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 138 1 Power off the computer 2 Visually check them for d...

Page 165: ...rved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Functionality Name Include PostCode h Phase Post Code Description SEC_SYSTEM_POWER_ON SEC 1 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 2 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 3 Setup Cache as RAM SEC_ACCESS_CSR SEC 4 PCIE MMIO Base Address initial SEC_GENERIC_MSRINIT SEC 5 CPU Generic MSR initialization SEC_CPU_SPEEDCF...

Page 166: ...lization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot PEI_MEMORY_INIT_FOR_CRISIS PEI 7F Memory Initial for Crisis Recovery PEI_MEMORY_INSTALL PEI 80 Simple Memory test PEI_TXTPEI PEI 81 TXT function early Initialization P...

Page 167: ...VARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DXE_CPU_INIT DXE 4E CPU Middle Initialization DXE_MP_CPU_INIT DXE 4F Multi processor MiddleInitialization DXE_SMBUS_INIT DXE 50 SMBUS Driver Initialization DXE_SMART_TIMER_INIT DXE 51 8259 Initialization DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_SATA_INIT DXE 53 SATA Controller earlyInitialization DXE_SMM...

Page 168: ...A_ACPI_CONTROLLER BDS 20 SIO controller initialization BDS_START_ISA_BUS BDS 21 ISA BUS driver initialization BDS_START_ISA_FDD BDS 22 Floppy device initialization BDS_START_ISA_SEIRAL BDS 23 Serial device initialization BDS_START_IDE_BUS BDS 24 IDE device initialization BDS_START_AHCI_BUS BDS 25 AHCI device initialization BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_O...

Page 169: ...oot Start Image POST_BDS_ENTER_INT19 POST _BDS FD Legacy 16 boot entry POST_BDS_JUMP_BOOT_SECTOR POST _BDS FE Try to Boot with INT 19 Functionality Name Include PostCode h Phase Post Code Description ASL_ENTER_S1 ASL 51 Prepare to enter S1 ASL_ENTER_S3 ASL 53 Prepare to enter S3 ASL_ENTER_S4 ASL 54 Prepare to enter S4 ASL_ENTER_S5 ASL 55 Prepare to enter S5 ASL_WAKEUP_S1 ASL E1 System wakeup from ...

Page 170: ...Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger 0xD3 Debug port connect low speed device Used by Insyde debugger 0xD4 DDT Cable become low speed device Used by Insyde debugger 0xD5 DDT Cable Transmission Error Get descriptor fail Used by Insyde debugger 0xD6 DDT Cable Transmi...

Page 171: ...nternal Mic 2 JLVDS1 LVDS Connector 3 JSPK1 Internal Speaker 4 JREAD1 Card Reader Connector 5 JKB1 Keyboard Connector 6 JFP1 Finger Print Connector 7 JTP1 Touch Pad Connector 8 JMEDI1 Fun B Connector 9 JMDC1 Modem Connector 10 JUSB3 USB B Connector 11 JBT1 Bluetooth Connector Chapter 5 ...

Page 172: ...Connector 6 JUSB2 USB Connector 7 JHDMI1 HDMI Connector 8 JLINE1 Line In Connector 9 JMIC1 External Mic Connector 10 JHP1 Head Phone Connector 11 JCPU1 Cpu Socket Connector 12 JDIMM1 DRAM Socket Connector 13 JDIMM2 DRAM Socket Connector 14 PJP2 Battery Charger Connector 15 JSATA1 HDD Connector 16 JSATA2 ODD Connector 17 JMINI1 Mini Card Connector ...

Page 173: ...once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the back cover of the machine and find out the HW Gap on M B as picture Use an electric conductivity tool to short the two points of the HW Gap Plug in AC keep the short condition on the HW Gap and press...

Page 174: ...lled Boot Block Steps for BIOS Recovery by Crisis Disk Before doing this one Crisis Disk should be prepared ready in hand The Crisis Disk could be made by executing the Crisis Disk program in another system with Windows 7 OS Follow the steps below 1 Power Off failed system 2 Attach a USB floppy drive to the failed system 3 Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flas...

Page 175: ...er reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to r...

Page 176: ...A02 002 9 Lower Case 60 PLR02 002 3 Hinge Cap Left 42 PAA02 004 10 Mainboard MB PMJ02 001 Hinge Cap Right 42 PAA02 005 11 CPU KC 52001 DMP 4 Upper Case 60 PLQ02 001 12 Thermal Module UMA 60 PLR02 003 5 Finger Print Reader 55 PLQ02 001 13 Thermal Module DIS 60 PLR02 004 6 Memory Door 42 PLR02 001 14 Lower Case 60 PLR02 002 7 HDD Door 42 PLR02 002 1 2 3 4 14 6 7 8 5 9 10 11 12 13 3 ...

Page 177: ... LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON PSS BT 00605 020 BATTERY SIMPLO AS 2007A LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON PSS BT 00607 015 BATTERY SIMPLO AS 2007A LI ION 3S2P LGC 6 CELL 4400MAH 2ND COMMON BT 00607 019 BATTERY SIMPLO AS 2007A LI ION 3S2P SAMSUNG 6 CELL 4400MAH MAIN COMMON SDI 2 2MAH F TYPE BT 00607 034 CPU PROCESSOR CPU INTEL CORE I5 520M 2 4G 3M KC 52001 DM P CPU...

Page 178: ...GB WD5000BEVT 22ZAT0 ML250 SATA LF F W 01 01A01 KH 50008 013 MEMORY Memory NANYA SO DIMM DDRIII 1066 1GB NT1GC64BH8A1PS BE LF 64 16 0 07um KN 1GB03 03 1 Memory KINGSTON SO DIMM DDRIII 1066 1GB ACR128X64D3S1066C7 LF 128 8 0 07um KN 1GB07 00 1 Memory ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDS0 AE F LF 128 8 0 065um KN 1GB09 01 2 MEMORY SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0 055U...

Page 179: ... MM 903341 KI CPH01 001 LAN INTEL WLAN INT1000HBG KI CPH01 002 LAN INTEL WLAN 622AN HMWG KI PPH01 002 LAN INTEL WLAN 633AN HMWG KI PPH01 001 FOXCONN WIRELESS LAN ATHEROS HB93 1X2 BGN HM NI 23600 046 LITEON WIRELESS LAN ATHERIS HB93 1X2 BGN HM WN6602AH NI 23600 051 FOXCONN WIRELSS LAN ATHEROS HB95 1X1 BG HM NI 23600 047 Foxconn Wireless LAN Broadcomm 43225 BGN HM NI 23600 058 CABLE BLUE TOOTH CABLE...

Page 180: ... PIN 27 TAVV5 010 POWER CORD KOREA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN 27 APV02 001 CASE COVER BRACKET ASSEMBLY UPPER CASE ASSY W FP INCL TP TP MYLAR 60 PLQ02 001 UPPER CASE ASSY W O FP INCL TP TP MYLAR 60 PLR02 001 LOWER CASE 60 PLR02 002 MINI DOOR 42 PAA02 001 RAM DOOR 42 PLR02 00...

Page 181: ...ACK RUSSIAN TEXTURE KB I140A 050 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 86KS BLACK THAILAND TEXTURE KB I140A 055 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 86KS BLACK US INTERNATIONAL W HEBREW TEXTURE KB I140A 059 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK UK TEXTURE KB I140A 057 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK GERMAN TEXTURE KB I140A 042 KEYBOARD ACER ...

Page 182: ...OARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK FR ARABIC TEXTURE KB I140A 040 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK US W CANADIAN FRENCH TEXTURE KB I140A 060 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK BRAZILIAN PORTUGUESE TEXTURE KB I140A 036 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK CZ SK TEXTURE KB I140A 037 KEYBOARD ACER AC4T JV40 INTERNAL 14 ST...

Page 183: ...GLARE W ANTENNA 2 CAMERA IMR 6M PLR02 00 3 ASSY LED LCD MODULE 14 WXGA GLARE W ANTENNA 3 CAMERA IMR 6M PLR02 00 4 ASSY LED LCD MODULE 14 WXGA GLARE W ANTENNA 2 IMR W O CCD 6M PLS02 00 1 ASSY LED LCD MODULE 14 WXGA GLARE W ANTENNA 3 IMR W O CCD 6M PLS02 00 2 LED LCD AUO 14 WXGA Glare B140XW01 V8 0A LF 220nit 8ms 500 1 power saving LK 14005 010 LED LCD SAMSUNG 14 WXGA Glare LTN140AT01 G03 LF 220nit ...

Page 184: ...MAINBOARD AS4740 INTEL HM55 V1 0 LF MB PMJ02 00 1 MAINBOARD AS4740G INTEL HM55 512M GD3 V1 0 LF N11M GE1 MB PML02 00 1 HEATSINK CPU THERMAL MODULE UMA 60 PLR02 003 CPU THERMAL MODULE DIS 60 PLR02 004 SPEAKER MIC SET W CABLE 23 PAA02 001 SPEAKER 23 PAA02 002 MISCELLANEOUS NAME PLATE AS4740 40 PLR02 002 LCD SCREW MYLAR 47 PAA02 002 LCD SCREW RUBBER 47 PAA02 003 LCD SCREW RUBBER MIDDLE 47 PAA02 004 C...

Page 185: ...AA02 001 SCREW M2 46D 3 0L K 5 5D 0 8T ZK 86 PAA02 002 SCREW M2 5D 5L K 5 5D ZK NL CR3 86 PAA02 003 SCREW M2 5D 10 0L K 5 5D ZK NL CR3 86 PAA02 004 SCREW M2 5 3 9 ZK 86 PAA02 005 SCREW M3 0D 3 0L K 4 9D NI 86 PAA02 006 SCREW M2 5D 3 2L K 6D NI 86 PAA02 007 SCREW M2 5D 5 0L K 5 5D NI NL 86 PLR02 001 ...

Page 186: ...176 Chapter 6 ...

Page 187: ...Chapter 6 177 ...

Page 188: ... BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 AAP Thailand LX PMH0C 028 AS4740 332G50Mi LINPUSATH1 UMACFbs 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 AAP Thailand LX PMH0C 027 AS4740 352G50Mi LINPUSATH3 UMACFbs 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 AAP Thailand LX PMH0C 026 AS4740 352G50Mi LINPUSATH1 UMACFbs 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 AAP Thailand LX PMH0C 025 AS4740 352G32Mi LINPU...

Page 189: ... 334G32Mi LINPUSAIN1 UMACFbs 2 2G 320 BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 AAP Vietnam LX PMH0C 009 AS4740 523G50Mi LINPUSAVN1 UMACFbs 2G 1G 500_L BT 6L2 2 5R CB_abgn_FP_0 3D_HG_EN11 AAP Vietnam LX PMH0C 008 AS4740 433G32Mi LINPUSAVN1 UMACFbs 2G 1G 320 BT 6L2 2 5R CB_abgn_FP_0 3D_HG_EN11 AAP Vietnam LX PMH0C 007 AS4740 432G32Mi LINPUSAVN1 UMACFbs 1 2G 320 BT 6L2 2 5R CB_abgn_FP_0 3D_HG_EN11 AAP Vietn...

Page 190: ... UMACbs 1 1G 320 BT 6L2 2 5R CB_abgn_0 3D_HG_ID22 AAP Philippines LX PMJ0C 001 AS4740 353G32Mi LINPUSAPH1 UMACbs 2G 1G 320 BT 6L2 2 5R CB_abgn_0 3D_HG_EN11 WW WW S2 PMJ0C 001 AS4740 522G50Mi LINPUSAWW1 UMACbs 2 1G 500_L BT 6L2 2 5R CB_abgn_0 3D_HG_EN11 WW WW S2 PLS02 001 AS4740 332G32Mi W7HP64AWW1 MC UMAbs 1 2G 320 6L2 2 5R CB_GN_HG_ES62 WW WW S2 PLS0C 002 AS4740 522G25Mi LINPUSAWW1 UMAbs_V3 2 1G ...

Page 191: ...SO2GBIII10 N320GB5 4KS Ci5520M NLED14WXGAG UMA N SO2GBIII10 SO1GBIII10 N500GB5 4KS Ci5430M NLED14WXGAG UMA N SO2GBIII10 SO1GBIII10 N320GB5 4KS Ci5430M NLED14WXGAG UMA N SO2GBIII10 N N320GB5 4KS Ci5430M NLED14WXGAG UMA N SO2GBIII10 N N250GB5 4KS Ci3330M NLED14WXGAG UMA N SO2GBIII10 SO1GBIII10 N320GB5 4KS Ci5430M NLED14WXGAG UMA N SO2GBIII10 SO1GBIII10 N500GB5 4KS Ci5520M NLED14WXGAG UMA N SO2GBIII1...

Page 192: ... NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3...

Page 193: ... N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N ...

Page 194: ...W7HP64EMATTH1 MC N11MGE1512CFbs_V3 2 2G 640 BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH41 Ci7620M AAP Thailand LX PMK0C 039 AS4740G 434G50Mi LINPUSATH3 N11MGE1512CFbs_V3 2 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 Ci5430M AAP Thailand LX PMK0C 038 AS4740G 434G50Mi LINPUSATH1 N11MGE1512CFbs_V3 2 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 Ci5430M AAP Thailand LX PMK0C 037 AS4740G 334G50Mi LINPUSATH3 N11MGE1512...

Page 195: ... BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 Ci5520M AAP Thailand LX PMK0C 027 AS4740G 524G50Mi LINPUSATH3 N11MGE1512CFbs_V3 2 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 Ci5520M AAP Thailand LX PMK0C 025 AS4740G 354G50Mi LINPUSATH3 N11MGE1512CFbs_V3 2 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 Ci3350M AAP Thailand LX PMK0C 024 AS4740G 354G50Mi LINPUSATH1 N11MGE1512CFbs_V3 2 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3...

Page 196: ... 2 5R CB_GN_FP_0 3D_HG_EN11 Ci5520M AAP Thailand LX PMK0C 011 AS4740G 522G50Mi LINPUSATH1 N11MGE1512CFbs_V3 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 Ci5520M AAP Thailand LX PMK0C 010 AS4740G 432G50Mi LINPUSATH3 N11MGE1512CFbs_V3 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 Ci5430M AAP Thailand LX PMK0C 009 AS4740G 432G50Mi LINPUSATH1 N11MGE1512CFbs_V3 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH...

Page 197: ..._HG_ES61 Ci5430M AAP Singapore LX PMK02 015 AS4740G 434G64Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2 2G 640 BT 6L2 2 5R CB_GN_FP_0 3D_HG_ES61 Ci5430M AAP Singapore LX PMK02 014 AS4740G 434G50Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_ES61 Ci5430M AAP Singapore LX PMK02 013 AS4740G 434G32Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2 2G 320 BT 6L2 2 5R CB_GN_FP_0 3D_HG_ES61 Ci543...

Page 198: ... CB_abgn_FP_0 3D_HG_ES61 Ci7620M AAP Vietnam LX PMK02 025 AS4740G 624G32Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs_V3 2 2G 320 BT 6L2 2 5R CB_abgn_FP_0 3D_HG_ES61 Ci7620M AAP Vietnam LX PMK02 024 AS4740G 432G32Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs_V3 1 2G 320 BT 6L2 2 5R CB_abgn_FP_0 3D_HG_ES61 Ci5430M TWN GCTWN LX PMK02 023 AS4740G 332G50Mn W7HP64ATTW1 MC N11MGE1512CFbs_V3 1 2G 500_L BT 6L2 2 5R CB_bg...

Page 199: ...740G 334G32Mi EM W7HP64EMATMY1 MC N11MGE1512Cbs_V3 2 2G 320 BT 6L2 2 5R CB_abgn_0 3D_HG_ES61 Ci3330M AAP Vietnam LX PML0C 001 AS4740G 332G32Mi LINPUSAVN1 N11MGE1512Cbs_V3 1 2G 320 BT 6L2 2 5R CB_abgn_0 3D_HG_EN11 Ci3330M WW WW S2 PML0C 001 AS4740G 542G32Mi LINPUSAWW1 N11MGE1512Cbs_V3 1 2G 320 6L2 2 5R CB_abgn_0 3D_HG_EN11 Ci5540M WW GCTWN S2 PMM02 001 AS4740G 542G16Mi W7HP64AWW1 MC N11MGE1512bs_V3...

Page 200: ...M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII1...

Page 201: ...M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 S...

Page 202: ... 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N500GB5 4KS ...

Page 203: ...B5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS NLED14W XGAG N11MGE1 512M DDR3 64 16 4 SO1GBIII10 SO1GBIII10 N160GB5 4KS HDD 2 GB ODD Media Processor Extra SW1 Card Reader Wireless LAN1 Bluetooth N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N ...

Page 204: ...uild in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2...

Page 205: ...2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 i...

Page 206: ... 2x2 BGN BT 2 1 N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 1x2 BGN BT 2 1 N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 1x2 BGN BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N McAfee ...

Page 207: ...uild in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H BT 2 1 N NSM8XS N N 5 in 1 Build in INT6200H N N NSM8XS N McAfee 5 in 1 Build in INT6200H BT 2 1 HDD 2 GB ODD Media Processor Extra SW1 Card Reader Wireless LAN1 Bluetooth ...

Page 208: ...Appendix A 198 ...

Page 209: ... system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 4740 4740G Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 210: ...ASONIC AS 2007A Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON PSS SANYO 6CELL2 2 Battery SANYO AS 2007A Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON Normal Type SIMPLO 6CELL2 2 Battery SIMPLO AS 2007A Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON PSS SIMPLO 6CELL2 2 Battery SIMPLO AS 2007A Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON SDI 2 2mAh F type SIMPLO 6CELL2 2 Battery SIMPLO AS 2007...

Page 211: ...545050B9A300 Panther B SATA LF F W C60F SEAGATE N160GB5 4KS HDD SEAGATE 2 5 5400rpm 160GB ST9160314AS Wyatt SATA LF F W 0001SDM1 SEAGATE N250GB5 4KS HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS Wyatt SATA LF F W 0001SDM1 SEAGATE N320GB5 4KS HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 SEAGATE N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 TOSH...

Page 212: ...LF 128 8 0 065um ELPIDA SO1GBIII10 Memory ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDS0 AE F LF 128 8 0 065um ELPIDA SO2GBIII10 Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDS0 AE F LF 128 8 0 065um HYNIX SO1GBIII10 Memory HYNIX SO DIMM DDRIII 1066 1GB HMT112S6BFR6C G7 N0 LF 64 16 0 055um HYNIX SO2GBIII10 Memory HYNIX SO DIMM DDRIII 1066 2GB HMT125S6BFR8C G7 N0 LF 128 8 0 055um MICRON SO2GBIII10 M...

Page 213: ...585H LF W O bezel SATA HF Windows 7 TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633C LF W O bezel SATA HF Windows 7 SB Chipset None N N Software McAfee Antivirus application McAfee VGA Chip None UMA UMA Intel NVIDIA N11MGE1 NVIDIA N11MGE1 40nm 29mm 29mm GB1 128 package VRAM 512M DDR3 64 16 4 512M DDR3 64 16 4 WiFi Antenna WNC PIFA PIFA Wireless LAN Foxconn 3rd WiFi 2x2 BGN F...

Page 214: ...204 Appendix B ...

Page 215: ...wnload information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s ...

Page 216: ...206 Appendix C ...

Page 217: ...chart 49 F Features 1 Fingerprint Reader Failure 152 FLASH Utility 37 Flash Utility 37 FPC Cable 101 FRU Field Replaceable Unit List 165 H Hard Disk Drive Module 57 Hibernation mode hotkey 15 Hinge Covers 63 Hot Keys 13 I Indicators 11 Intermittent Problems 154 Internal Microphone Failure 144 Internal Speaker Failure 142 J Jumper and Connector Locations 161 Top View 161 K Keyboard 66 Keyboard Fail...

Page 218: ...atible Components 199 Thermal Unit Failure 152 Top 161 touchpad hotkey 15 Touchpad Failure 142 Troubleshooting Built in KB Failure 141 EasyTouch Buttons 151 Fingerprint Reader 152 Internal Microphone 144 Internal Speakers 142 LCD Failure 141 MediTouch Buttons 151 No Display 139 Other Failures 153 Power On 138 Thermal Unit 152 Touchpad 142 USB 149 WLAN 150 U Undetermined Problems 154 USB Failure Ri...

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