Installation Manual I Service and Troubleshooting
21
MP4010-1903
5. Troubleshooting
If these don’t solve your problem contact our Technical Service Department.
• Hours: 7AM - 7PM EST 7 Days a Week (excluding certain Holidays)
• Phone - 800.480.0415 or 260.469.3040
• Email - [email protected]
• Web site - www.accutemp.net
5.1 Steamer Will Not Power On
• Verify that the steamer is plugged into the proper outlet.
• Verify the the external breaker is on.
• If the ‘High Water’ warning light is on open the drain valve to drain the water until the light goes
out.
• Verify that the float ball is in place.
5.2 Steamer Will Not Fill with Water
• Ensure water supply to unit is turned on.
• Clean two water sensors in cooking cabinet
5.3 Steamer is Overfilling with Water (Connected)
• Ensure unit is level.
• Clean two water sensors in cooking cabinet.
5.4 Steamer Does Not Heat
• If the operators display doesn’t light up, see Section 5.1.
• Verify the steamer door is closed, as the unit will not heat when the door is open.
5.5 Steam Comes Out of Door (Overpressure)
• Verify that the door is completely closed and latched.
• Wait a minute to see if it stops. After the steamer refills with water it is normal for some steam to
come out the door for a brief amount of time, usually less that one minute.
5.6 Steamer Temperature is Low
• When the steamer automatically refills the fresh water, the temperature of the steamer will drop.
The steamer should reheat quickly.
• If -99F or -1F appears call AccuTemp for assistance.
• If frozen product is added the temperature will take time to recover.
5.7 Food is Undercooked
• Verify that the door is completely closed and latched.
• Opening and closing the door frequently can lower the temeperature and increase cook times.
• Verify the steam vent is clear of debris.
• Call AccuTemp for assistance with recipe timing.
Summary of Contents for EVOLUTION Series
Page 26: ......
