Restoring Windows
These instructions apply to the Accent 800. If you have an Accent 800-D, call the PRC Service
Department before trying to restore Windows.
If you are having problems with Windows or the NuVoice software, and the suggestions under
“NuVoice Troubleshooting” did not solve them, it is important that you read the following
directions carefully.
In the event that the device's hard drive or the Windows operating system quits working, the
Windows system software may need to be restored. As a rule, Windows will sense when something
is wrong and repair itself or display an “Advanced Boot Options” screen with a list of options.
Important!
The restore process will erase everything
on the device's hard drive. This includes
Internet access, programs, hardware drivers, etc. Call the PRC Service Department first to tell
the technician what is happening with your device. There may be another solution.
The restore process generally takes anywhere from 20 minutes to an hour. You need to be
available when the restore is complete.
To restore your device:
1.
Plug in the battery charger.
2.
If NuVoice is running, select the
Tools
icon. Select
Hide/Show NuVoice
.
3.
Pull the Windows
Charms
menu from the right side of the display.
4.
Select
Settings
.
5.
Select
Change PC Settings
in the lower right corner of the menu.
6.
Select
General
from the PC Settings menu on the left side of the screen.
7.
On the right side of the screen, scroll down to Remove everything and reinstall Windows.
8.
Select
Get Started
. A blue screen will explain what will happen next.
9.
Select
Next
. A blue screen will display “Just remove my files” and “Fully clean the drive” on
it. Select
Just remove my files
.
The “Fully clean the drive” option may take 2.5 hours to complete and is not necessary.
10.
Another blue screen will appear stating that Windows is ready to reset the computer. Select
Reset
to continue or
Cancel
to stop the restore process.
Accent 800 Hardware Manual
Page 34
